4/10
Unfortunately very bad service...didn't get any info on how to get to our room. Had to call a number when we arrived to find out information. Then we got instructions by mail and room number and it turned out that room was occupied. The whole process from the time we arrived until we got the right room took 2 hours. As we only had one night in Florence it was time we lost that we really wanted to enjoy in the city... I explained how we felt about the check in struggle to the hotel and they said they couldn't make up for this inconvenience even though they made us wait so long
Verifierad resenÀr
Bodde hÀr 1 natt i september 2024