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Recensioner av Abbey Resort and Avani Spa

3.5 out of 5
Abbey Resort and Avani Spa
269 Fontana Boulevard, Fontana, WI

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 511 av 1001 recensioner" "
8 - Bra i betyg. 244 av 1001 recensioner" "
6 - Okej i betyg. 142 av 1001 recensioner" "
4 - Dåligt i betyg. 63 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 41 av 1001 recensioner" "

8,6/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Frank

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We’ve stayed here before and love the rustic lodge feel to the property and rooms. Clean and comfortable, just kick back and relax.
Bodde här 2 nätter i april 2024

6/10 Okej

Eric

Gillade: Renlighet och personal och service
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Griselda, Romeoville

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

8/10 Bra

Ashley

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Overall our stay was nice. We liked that the rooms have patio doors. This made it feel like there was an accessible outdoor option and kept us from feeling confined. The hot tub was not very hot. More like bath water warm. So that was disappointing. The s’mores on the patio was a nice, free option. We sat by the fire and took a moment to enjoy the fire.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Maria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

6/10 Okej

Antonio

Reste med familj och småbarn
Gillade: Personal och service
Really nice to stay with your family for a weekend.
Bodde här 1 natt i mars 2024

8/10 Bra

MAhendra

Bodde här 1 natt i april 2024

8/10 Bra

Anthony

Gillade: Renlighet
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Andrea

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Always enjoy overnight stays at the Abbey
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Lauren

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great relaxing weekend
Bodde här 2 nätter i april 2024

8/10 Bra

Ron

Reste med familj och småbarn, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Kudos to your front desk person, Eric! We drive an electric vehicle and were planning on charging it upon our arrival. When we discovered the charger on the property was out of service, Eric came up with an easy solution for us allowing us to plug into an outdoor outlet on the property. Thank you, Eric! You saved our trip!
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Rachelle, Chicago

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The place was clean, quiet and relaxing. It had several amenities.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Cesar

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location for families
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

jessica

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Espectacular! Friendly service, great housekeeping, excellent service at the bar and 240 West restaurant. Will come back again.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Kalyani

Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Berta

Reste i grupp
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The spa area closes too early and the fact that someone has to pay $30 day pass for use of the facility in the spa area is outrageous. Use of the jacuzzi was not available. It closed too early and we had to pay an extra fee to use the facility. No complimentary breakfast no extra amenities. The place was full capacity it seems you were understaffed
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Amy

Reste med familjen
Gillade: Renlighet
Lots of great things to do.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

William, chicago

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice place. Room was clean and large.
Bodde här 2 nätter i mars 2024

8/10 Bra

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was not content with the restaurant's.
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Renato

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was just a check in. My check-in was at 4 PM. And I had to wait for about two hours in my car with my three children until they clean my room. It was very upsetting.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Joan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Sandy

Gillade: Renlighet och boendets skick och faciliteter
Very nice
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Cheryl

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great for weekend getaway
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Kaylyn, Joliet

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great!
Bodde här 2 nätter i mars 2024

8/10 Bra

Aracely, Chicago

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property, great customer service. We stayed one night and we had a room that had a connecting door. The guests next door arrived late to their room and were talking for hours. It was as if we were in the same room. I didn't want to say anything because we were only staying one night and didn't want to move rooms because it was in the middle of the night. This is the only thing that ruined our experience. 240 West Restaurant food was ok.
Bodde här 1 natt i februari 2024

6/10 Okej

Andrea, Lansing

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It was relaxing and quite
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Nicole

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Adriana

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
!
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Patricia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Water pressure for showers can be better
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Jennifer

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There is so much to do on the property alone! The room was clean and gorgeous and all the food at the hotel restaurants were amazing!!
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Mary, Cedar Rapids

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Kenyatta

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bar
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Linda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was clean and comfortable and the pool and hot tub were nice.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Elizabeth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Just what I needed. A quiet 2 days and the Avanti spa
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter

8/10 Bra

ellen, Saint Charles

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a nice time at the Avani spa, and a great dinner at the main restaurant. Rooms are ok - they have been spruced up since the last time I was there.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Amy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

8/10 Bra

TZIMHS

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024

8/10 Bra

Katrina

Peaceful
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Jasmine

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I’ve been visiting for a few years before I had kids I loved how calm and relaxing the place is. Now with 2 toddlers I love how family friendly this resort is. We went for a relaxing trip! We had our first ever hiccups this time the water boiler went out on the first night so we didn’t get any showers after the pool and the next day they advised us the boilers were working at half capacity so they offered to move us to another building which we agree they also comped our lunch on the house for room service and our resort fees. They went above and beyond for us. I will continue to make this a trip to the abbey with my family. It’s our favorite drivable resort from Chicago to get out of the big city.
Bodde här 2 nätter i februari 2024

8/10 Bra

Andrea

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Nice looking property. Some areas need updating. Hall carpeting nees regular vacuuming. Good size rooms. Biggest turn off is the overwhelming smell of chlorine as soon as you enter the lobby. Disappointed that i could not get a spa appt or a day pass, one of the main reasons I booked the Abbey.
Bodde här 1 natt i februari 2024

4/10 Dåligt

Barbara

Gillade inte: Boendets skick och faciliteter
Xx
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

AMAR NARAYAN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent resort location and amenities but only drawback is food. Restaurant has 1-2 items for vegetarians which is very disappointing
Bodde här 1 natt i februari 2024
Svar från V 25 feb. 2024
Amar, thank you for your feedback! We are happy to hear that you enjoyed your stay with us, we will pass this along to our F&B department as well!

10/10 Fantastiskt

Lolita

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Charlene

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Definitely love the lobby and having lunch at the Waterfront. But they absolutely need more signage for getting up and down hallways to the different parts of the hotel.( and also would be nice to have a microwave in your basic room and not have to go to a different floor )Also to have more of a checkpoint at the pool as we heard groups of teenagers that were just there to use the pool and were going home they were not even staying at the hotel. And I understand having different promotions and events but to have a kids scavenger hunt for 9:00 a.m. till 9:00 p.m. with them running all around the hotel maybe to shorten the time frame as to be considerate of other guests
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I stay here anytime I am in the area. Staff is very helpful. Rooms clean. The location is amazing and close to the lake and several amenities. I will be back
Bodde här 1 natt i februari 2024
Svar från V 25 feb. 2024
Thank you for your feedback, John! We are so glad that you enjoyed our staff and your stay! We look forward to your return!

6/10 Okej

Nina

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
We have been coming to the Abbey pretty much every year since 2007. It has been our winter getaway. We used to love the atmosphere, the customer service, and the pool at the spa. However, this year, our experience was rather disappointing. Customer service has gone downhill. The staff working at the Abbey seemed uninterested in providing satisfactory customer service to the guests. Check-in was not a smooth transaction. We booked a room with a king-size bed but were assigned one with double beds. Eventually, after speaking with multiple people and showing proof of booking request, we were moved to a king-size. Next, we could not use the pool until the next day (we were told there was a hold placed on pool access, and to go to the Spa early next morning to purchase daily passes to use the pool). To my surprise, I was told that you have to purchase one guest pass PER PERSON (not room). That is new. In addition, each pass went from $25 per room (that is what we have been paying in prior years) to $40 per person!!! This is ridiculous. Unfortunately, the Abbey is not what it used to be.
Bodde här 2 nätter i februari 2024

8/10 Bra

Trina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i februari 2024

6/10 Okej

Jane

Reste med sin partner
Gillade: Renlighet och bekvämligheter
The only reason we chose this property was to use the spa as we were not interested in the family pool. So, we checked in early around 1 pm on a Sunday and headed straight for the spa for a day pass. They were sold out! We were told they had no idea if spots would open and to call back later that afternoon. I called twice and left messages. They called me 1 hour before closing and said we could get a pass at half price. I appreciated the discount I guess, but for only 1 hour? Please allow for booking day passes to the spa when you book the room. However that won’t help me as I won’t be returning. I see the remodeling that’s been done and it’s a good start. The property is very large and the way the halls wind around, it’s a veritable labyrinth when going from lobby to your room. All of that walking around revealed hallways and paint in disrepair. I’d pay more for upgraded linens and pillows. Still the setting is beautiful and unique!!
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet och bekvämligheter
Property is beautiful and bed was very comfy
Bodde här 1 natt i februari 2024