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Recensioner av Quality Inn Forrest City I-40

2.5 out of 5
Quality Inn Forrest City I-40
2409 N Washington Street, Forrest City, AR

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 163 av 503 recensioner" "
8 - Bra i betyg. 174 av 503 recensioner" "
6 - Okej i betyg. 82 av 503 recensioner" "
4 - Dåligt i betyg. 50 av 503 recensioner" "
2 - Väldigt dåligt i betyg. 34 av 503 recensioner" "

7,8/10

Renlighet

8,4/10

Personal och service

7,4/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

8/10 Bra

Alicia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rubber mat in bathtub slimy. Sticky bathroom floors. Everything else was good.
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 20 maj 2024
Dear Alicia, thank you for taking the time to review your recent stay at our hotel. It is great to hear that you enjoyed your visit. We are sorry that the slimy rubber mat in the bathtub and sticky bathroom floors marred your time with us. Please know that we will be looking into this and making improvements. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to Quality Inn Forrest City.Best Regards,Customer Care Team

8/10 Bra

Roy, Burleson

Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Room was nice but staff was very nice.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 30 apr. 2024
Dear Roy, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Quality Inn Forrest City, and your review reassures us of the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

6/10 Okej

Michelle, Hays

Gillade: Renlighet och personal och service
We stayed just for a place to sleep. The bed was really comfy. The breakfast was hot with biscuits and gravy, sausage links, prepared eggs and waffles, plus all the cold items you would expect. I would stay again.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 30 apr. 2024
Dear Michelle, thank you for choosing to stay with us! We're delighted to hear that you found our bed comfortable and enjoyed our hot breakfast offerings. The quality of our services grows better as we receive active feedback from our customers, so we kindly request you to let us know if any part of the stay didn't work for you. We wish to improve our services and provide the best guest experience for each customer. We sincerely hope you will consider staying with us again for an enjoyable and entirely comfortable holiday at our hotel.Best Regards,Customer Care Team

6/10 Okej

Robert, Nazareth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Care Team 23 apr. 2024
Dear Robert, thank you for rating your stay at Quality Inn Forrest City. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Best Regards,Customer Care Team

4/10 Dåligt

Shameika

Cleanliness
Bodde här 1 natt i april 2024
Svar från Guest Experience Team 11 apr. 2024
Dear Shameika, we are disappointed that we could not make you feel welcome during your stay with us. We are saddened to learn about the unclean state of your room. Our housekeeping team has been notified about this situation, and there will be an inquiry into why it was not resolved before allocating the room. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Best Regards,Customer Care Team

2/10 Väldigt dåligt

Kimberly

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Staff is barely cordial. I fell outside the door and they again were zero assistance.
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 26 mars 2024
Dear Kimberly, we are genuinely sorry to hear you had a bad experience while staying at our hotel. We understand from your comments that our staff was unprofessional and did not help you address your concerns. We apologize for their poor customer service. We intend to take this episode very seriously, communicate with our team, and train them accordingly to respond better to guests' requirements. We appreciate you bringing your grievances to our attention, as they will be addressed with our staff from the appropriate departments immediately. We hope to take all measures required to rectify the situation soon enough, so kindly give us time to sort this out peacefully. Best Regards,Customer Care Team

10/10 Fantastiskt

Joan

Bodde här 1 natt i mars 2024
Svar från Customer Care Team 9 apr. 2024
Dear Joan, thank you for letting us know you had a great stay at Quality Inn Forrest City. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

6/10 Okej

Karen

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Didn't like only one handicap parking spot. Furniture in rooms EXTREMELY OLD. Barely touched the arm chair and pillow came off. Also very ragged, tattered and torn.
Bodde här 2 nätter i februari 2024
Svar från Customer Care Team 5 mars 2024
Dear Karen, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Quality Inn service in the future!Best Regards,Customer Care Team

8/10 Bra

Perry

Reste med sin partner
Gillade: Personal och service
Not as clean as we thought. Walls needed to be wiped down. Breakfast was great!
Bodde här 1 natt i februari 2024
Svar från Customer Care Team 20 feb. 2024
Dear Perry, thank you for sharing your experience with us. We're glad to hear that you enjoyed our breakfast offerings. However, we apologize for any disappointment caused by the cleanliness of your room not meeting your expectations. We shall inform our team to look into this matter and implement the required improvements to our hygiene standards. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at Quality Inn Forrest City.Best Regards,Customer Care Team

6/10 Okej

Paul

Gillade: Personal och service och rummets bekvämlighet
Manager help me find electrical outlet in the rain so I could charge our car.
Bodde här 1 natt i februari 2024
Svar från Customer Care Team 13 feb. 2024
Dear Paul, we're glad our manager was able to efficiently assist you during the rain. It was our pleasure to help you find a suitable electrical outlet, and we're pleased we could make your experience more convenient. We hope to have the opportunity to welcome you back for another pleasant stay soon.Best Regards,Customer Care Team

8/10 Bra

Michael

Reste med familjen
Gillade: Boendets skick och faciliteter
Broke elevator
Elevator was broke . Was a bit, difficult taking luggage upstairs by our selves. We in our lat 60’s and it could been more convenient room was typical someone’s hair on the bathroom floor…
Bodde här 1 natt i januari 2024
Svar från Customer Care Team 1 feb. 2024
Hi Michael,We sincerely apologize for the inconvenience you experienced during your stay, especially with the broken elevator and the challenges of taking luggage upstairs. We understand the importance of convenience, especially for guests in their late 60s, and we regret falling short of expectations in this regard. Additionally, we apologize for the cleanliness issue in your room; this is certainly not the standard we aim to uphold. Please be assured that we are addressing these concerns with our team to ensure a more comfortable and pleasant experience for our guests in the future. If you choose to stay with us again, we will make every effort to provide you with an improved and more seamless experience.Best Regards,Customer Care Team

4/10 Dåligt

Adriana, Barrie

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Close to highway. Was noisy.furniture in bad shape. Bathroom floor dirty.
Bodde här 1 natt i januari 2024
Svar från Customer Care Team 1 feb. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay. We apologize for the noise disturbance caused by the proximity to the highway, as well as the condition of the furniture and cleanliness issues in the bathroom. Providing a comfortable and enjoyable stay is our priority, and we regret falling short of your expectations in these aspects. Your comments are valuable, and we are taking immediate steps to address the concerns you've raised, including evaluating ways to mitigate noise from the highway and improving the condition of our facilities. We appreciate your understanding and hope you may consider giving us another opportunity to provide you with a more positive experience in the future. Best Regards,Customer Care Team

10/10 Fantastiskt

Elaine M.

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was fine
Bodde här 1 natt i januari 2024
Svar från Customer Care Team 19 jan. 2024
Hey Elaine, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Quality Inn Forrest City!Best Regards,Customer Care Team

10/10 Fantastiskt

William

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Excellent property ... a good value
This property was extremely clean, well maintained and the staff was very friendly and helpful. The free breakfast provided was the typical hot breakfast items found at hotels like this. However the quality of those items were better than I have had at other properties. This was a mid journey stay of one night. We will likely stop again on our return.
Bodde här 1 natt i januari 2024
Svar från Customer Care Team 11 jan. 2024
Dear William, we're thrilled to receive positive feedback about your recent stay with us! It's fantastic to know that you found our property extremely clean and well-maintained. Thanks for highlighting your praise for our friendly and helpful staff team. We're delighted that you enjoyed our complimentary breakfast, and we appreciate your recognition of the quality of our offerings. It was a great pleasure to host you, and we would gladly welcome you again many more times for a short or long getaway!Best Regards,Customer Care Team

10/10 Fantastiskt

Helga

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff
Bodde här 1 natt i januari 2024
Svar från Customer Care Team 11 jan. 2024
Dear Helga, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our friendly staff services. It is a proud moment for our team members to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Quality Inn Forrest City with the finest of our facilities and services!Best Regards,Customer Care Team

8/10 Bra

Heather

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Customer Care Team 9 jan. 2024
Dear Heather, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Quality Inn Forrest City. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

8/10 Bra

Lynne

Bodde här 1 natt i januari 2024
Svar från Customer Care Team 9 jan. 2024
Dear Lynne, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Quality Inn Forrest City, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

4/10 Dåligt

Sarah

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not good
It took 30 minutes for check-in. I was double charged for the pet fee, and the receptionist was unable to reverse one of the charges. She stated that she “was new” and needed to call someone to assist. I finally told her I would come back to take care of it. My husband and I finally got our car unpacked and found the bathroom floor had standing water on it from the toilet overflowing. We wen back to the lobby to request a new room. In the new room we were given the TV wasn’t working/connected. We called the front desk and she said she would call us back. I ended up re-booting the cable box myself. About 30 minutes later the clerk came to the door to “troubleshoot” the TV. I’m still waiting for the double charged pet fee to be returned. Not a good experience, especially after driving for 14 hours with 2 small dogs in the car.
Bodde här 1 natt i december 2023
Svar från Customer Care Team 2 jan. 2024
Dear Sarah, we sincerely apologize for the series of challenges you encountered during your recent stay with us. It is disheartening to hear about the delays during check-in, the issues with the pet fee, and the inconvenience of the overflowing toilet. We deeply regret the inconvenience caused and understand the frustration it must have caused after your long journey. We are investigating the matter with our team to ensure that such issues, including the faulty TV, are addressed promptly. Regarding the double-charged pet fee, we are working to expedite the refund process, and we appreciate your patience in this matter. Thank you for bringing this to our attention, although it has been at the price of a pleasant vacation. We regret that your visit to our hotel was not as fruitful as we wished, and we apologize from the bottom of our hearts, hoping that you would kindly accept it. We assure you that we will tick all boxes to do right by you because we hope to have you join us back for your next holiday to compensate for our shortcomings and deliver a decent guest experience.Best Regards,Customer Care Team

10/10 Fantastiskt

Bryan

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Decent for a passing through. The birds were chirping outside the door before it was light out and woke us. Good price. Good breakfast.
Bodde här 1 natt i december 2023
Svar från Customer Care Team 4 jan. 2024
Hi Bryan, we are pleased to know that you thoroughly enjoyed your time at Quality Inn Forrest City. We appreciate you letting us know how satisfied you were with our property and ambiance. Our team is delighted to know you had a great time at the hotel, with our breakfast service and modest prices proving to be suitable for you. We are an establishment that understands our guests' expectations when staying at a hotel, and we aspire to provide an experience beyond that. We look forward to hosting you again for an even more fulfilling experience!Best Regards,Customer Care Team

6/10 Okej

Brian

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i december 2023
Svar från Customer Care Team 30 dec. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Fantastiskt

Richard M

Affärsresenär
Bodde här 1 natt i december 2023
Svar från Customer Care Team 30 dec. 2023
Dear Richard, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

8/10 Bra

Laura

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Surprisingly nice. Convenient to the freeway. Well lit. 24 hour staff. The room I stayed in was clean and smelled good. Bed was good. Shower pressure excellent and water turned hot immediately. Heater worked well. Tv too. The staff was very nice and helpful especially Betty. Yes, the motel is a little care worn but they made the best of it. I would stay again.
Bodde här 1 natt i december 2023
Svar från Customer Care Team 27 dec. 2023
Dear Laura, thank you for taking the time to share your positive experience! We're delighted that you found our property surprisingly nice, convenient, clean, and well-maintained. We appreciate your kind words about our amenities and staff; we'll make sure to pass on your compliments to Betty. Your constructive feedback on small maintenance issues is duly noted, and we'll continue our efforts to showcase our hospitality. We can't wait to welcome you back on your next visit!Best Regards,Customer Care Team

6/10 Okej

Danny

Bodde här 1 natt i december 2023
Svar från Customer Care Team 27 dec. 2023
Dear Danny, thank you for taking the time to review your stay at Quality Inn Forrest City. It is a matter of honor to get a good rating from our guests, so we are excited to know that you had a satisfying experience at the hotel. The quality of our services grows better as we receive active feedback from our customers, so we kindly request you to let us know if any part of the stay didn't work for you. We wish to improve our services and provide the best guest experience for each customer. We sincerely hope you will consider staying with us again for an enjoyable and entirely comfortable holiday at our hotel.Best Regards,Customer Care Team

10/10 Fantastiskt

Judith

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was very clean. The room was nice. The breakfast was good. It was a perfect stop on our road trip.
Bodde här 1 natt i december 2023
Svar från Customer Care Team 27 dec. 2023
Dear Judith, we are happy to have hosted you and served you well at the Quality Inn Forrest City. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team

6/10 Okej

venkata pradeep

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet
It's definitely a very old facility and rooms look neat with few issues. But overall it was a ok stay for one night. The road noise was a little disturbing and the morning breakfast was not at all warm and most of the items are finished and nothing there to replace.
Bodde här 1 natt i december 2023
Svar från Customer Care Team 19 dec. 2023
Dear Venkata, thank you for choosing to stay with us and providing valuable feedback. We apologize for any inconvenience caused by our dated property conditions, road noise, and the shortcomings in our breakfast service. We are sorry for these flaws and disappointed that we could not provide a truly fulfilling experience for you at our place. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Customer Care Team

10/10 Fantastiskt

PETER

Bodde här 1 natt i december 2023
Svar från Customer Care Team 9 jan. 2024
Dear Peter, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Quality Inn Forrest City. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

8/10 Bra

Kenny

Bodde här 1 natt i december 2023
Svar från Customer Care Team 19 dec. 2023
Dear Kenny, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Quality Inn Forrest City on your next visit!Best Regards,Customer Care Team

10/10 Fantastiskt

Lisa

Affärsresenär, Reste med familjen, Reste med husdjur
Gillade: Bekvämligheter
Bodde här 1 natt i december 2023
Svar från Customer Care Team 15 dec. 2023
Hey Lisa, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Quality Inn Forrest City!Best Regards,Customer Care Team

4/10 Dåligt

Karen

Bodde här 1 natt i december 2023
Svar från Customer Care Team 1 jan. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Fantastiskt

Jamie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Customer Care Team 12 dec. 2023
Dear Jamie, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The whole experience from check-in to check-out was excellent for a short overnight stay. We were pleasantly surprised and felt that the price was good.
Bodde här 1 natt i november 2023
Svar från Customer Care Team 6 dec. 2023
Dear James, we are happy to have hosted and served you exceptionally well at the Quality Inn Forrest City. Thank you for your kind words about our facilities and prices. We are glad you were impressed with our accommodations, as our wonderful team is devoted to ensuring that every aspect of your stay, from check-in to check-out, is well-managed and maintained for your comfort. We shall be thrilled to accommodate you on all your trips to Forrest City, with our facilities running at their best.Best Regards,Customer Care Team

6/10 Okej

Lorraine

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och rummets bekvämlighet
Hidden entrance hard to locate . No hot water in Room 103 which apparently had been noted a few days earlier and not repaired. Night staff “flipped the breaker” but still cold water in the AM. Good breakfast. Pleasant staff. Nice stay but for water issues.
Bodde här 1 natt i december 2023
Svar från Customer Care Team 6 dec. 2023
Dear Lorraine, we're sorry to hear about the challenges you faced with the entrance and lack of hot water. We assure you we'll work on improving signage and addressing all your maintenance concerns promptly. We appreciate your kind words about the breakfast, staff, and overall conditions. Do not hesitate to let us know about any improvements we could bring to our establishment. We hope to have the opportunity to provide you with a seamless and enjoyable experience in the future.Best Regards,Customer Care Team

10/10 Fantastiskt

Leah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good value
Good value, friendly staff.
Bodde här 1 natt i november 2023
Svar från Customer Care Team 5 dec. 2023
Dear Leah, many thanks for your glowing review of our hotel. At Quality Inn Forrest City, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Forrest City!Best Regards,Customer Care Team

2/10 Väldigt dåligt

Shannon

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 9 nätter i november 2023
Svar från Customer Care Team 5 dec. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Fantastiskt

Donna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
easy access from the interstate
Bodde här 1 natt i november 2023
Svar från Customer Care Team 30 nov. 2023
Dear Donna, thank you for letting us know you had a great stay at Quality Inn Forrest City. We're glad our location and easy access from the interstate were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

10/10 Fantastiskt

Donna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was convenient to the interstate. The beds were comfortable and the room was a nice size and very clean.
Bodde här 1 natt i november 2023
Svar från Customer Care Team 30 nov. 2023
Dear Donna, many thanks for your glowing review of our hotel. At Quality Inn Forrest City, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our convenient location. Our clean, comfy, spacious accommodations make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Forrest City!Best Regards,Customer Care Team

6/10 Okej

Ray

Reste med sin partner
Old, counter attendees requested me to go online to reserve the room to give us the same rate we paid a week earlier.
Bodde här 1 natt i november 2023
Svar från Customer Care Team 29 nov. 2023
Dear Ray, we sincerely apologize for the inconvenience you experienced during your recent stay with us. It is disheartening to hear that you encountered challenges with our reservation process as instructed by our front desk staff. We understand the importance of consistency and will address this matter with our team to ensure better communication and service in the future. We value your feedback and are committed to making improvements to enhance the overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless stay.Best Regards,Customer Care Team

6/10 Okej

Kimberly, Hughes Springs

Bodde här 1 natt i november 2023
Svar från Customer Care Team 29 nov. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Dåligt

Amanda

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
This property is right off the freeway so that is convenient, it is not the most upkept property but it was sufficient for a one night stay. What made me the most uncomfortable was the customer service I received when checking into my room. The person checking me in did not even make eye contact with me - she was talking to another person the entire time that she was in the process of checking me in. Rude and unprofessional is the best way I can describe the experience.
Bodde här 1 natt i november 2023
Svar från Customer Care Team 29 nov. 2023
Dear Amanda, thanks for your sincere feedback. While we're glad to hear our property was well-maintained and the location was convenient, we sincerely apologize for the unpleasant experience you had during check-in. It's disappointing to hear about the lack of professionalism and the rudeness you encountered. We will address this matter with our staff to ensure that all guests receive courteous and attentive service. We appreciate your feedback and hope to have the chance to provide you with a more positive experience.Best Regards,Customer Care Team

8/10 Bra

Betty

Reste med sin partner
Gillade: Renlighet och personal och service
Check in was quick.
Bodde här 1 natt i november 2023
Svar från Customer Care Team 29 nov. 2023
Dear Betty, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Quality Inn Forrest City. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our seamless check-in process makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

8/10 Bra

Randy

Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 1 natt i november 2023
Svar från Customer Care Team 15 dec. 2023
Dear Randy, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Quality Inn Forrest City, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

8/10 Bra

Rejean

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Nice breakfast
Bodde här 1 natt i november 2023
Svar från Customer Care Team 23 nov. 2023
Dear Rejean, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Quality Inn Forrest City. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our breakfast service makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

4/10 Dåligt

Ramkumar, Santa Clara

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Customer Care Team 23 nov. 2023
Dear Ramkumar, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Best Regards,Customer Care Team

6/10 Okej

Richard

Reste med sin partner
Gillade inte: Bekvämligheter
The shower head was broken,
Bodde här 1 natt i november 2023
Svar från Customer Care Team 21 nov. 2023
Dear Richard, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the broken showerhead that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make our guest experience comfortable and stress-free. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team

10/10 Fantastiskt

Ray

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in clerk was professional and friendly
Bodde här 1 natt i november 2023
Svar från Customer Care Team 25 nov. 2023
Hi Ray, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and professional services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Quality Inn Forrest City with the finest of our facilities and resources!Best Regards,Customer Care Team

8/10 Bra

Ted, Crockett

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
I property needed some maintenance.
Bodde här 1 natt i november 2023
Svar från Customer Care Team 16 nov. 2023
Dear Ted, we appreciate your feedback regarding the maintenance needs of our property. Rest assured, we are actively addressing any necessary repairs to ensure a more enjoyable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved stay in the future.Best Regards,Customer Care Team

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Ok overnight stay.
Hotel was conveniently located right off of the highway. Front desk check-in pleasant and accomodating. Room was spacious, clean, and comfortable, though it could use a little updating. Breakfast, though they say 'big breakfast' had a lot to be desired. There were no eggs or hash browns in the trays. No bowls for Oatmeal. Could have had peanut butter available. There was sausage links and biscuits, and make-your-own waffles. The girl at the desk seemed like she did not care about cleaning up / freshening it up. All in all it was a fine overnight stay and we would stay here again.
Bodde här 1 natt i november 2023
Svar från Customer Care Team 9 nov. 2023
Dear Guest, thank you so much for taking the time to share your detailed feedback! We're thrilled that you found our location convenient and the check-in process was pleasant. It warms our hearts to know that you enjoyed our spacious, clean, and comfortable room, although we apologize for the shortcomings in our breakfast service. Your input regarding the breakfast items and our staff's responsiveness is invaluable; we'll be sure to address these issues promptly and make improvements. We appreciate your understanding and are delighted to know you had a satisfactory stay with us overnight. You had the experience that we strive to provide for each of our guests, and we hope to welcome you back many more times.Best Regards,Customer Care Team

2/10 Väldigt dåligt

Le Wen

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Too dirty
Bodde här 1 natt i oktober 2023
Svar från Customer Care Team 1 nov. 2023
Dear Guest, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities were unhygienic and did not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Best Regards,Customer Care Team

4/10 Dåligt

Donald J

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Disappointed.
Feels like painted over without deep cleaning. New paint. Clean sheets and towels. Old tub, roach ran out of refrigerator when opened, tv not connected to cable box. Definitely not worth the price.
Bodde här 1 natt i oktober 2023
Svar från Customer Care Team 27 okt. 2023
Dear Donald, we apologize for the cleanliness and maintenance issues you encountered during your stay. Effective decisions and changes shall be taken to ensure this does not happen again. Your comments are important, and we'll take them into account as we work to improve the quality of our accommodations. Once again, we express our deepest apologies for your experience. We hope to take all measures required to rectify the situation and have you back here as a contended guest!Best Regards,Customer Care Team

6/10 Okej

Kristi

Gillade: Personal och service
Gillade inte: Renlighet
Sheets had not been changed, hair on the sheets. Stains on the comforter and hair in the shower.
Bodde här 1 natt i oktober 2023
Svar från Customer Care Team 24 okt. 2023
Dear Kristi, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the dirty and damaged state of our sheets and facilities that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make our guest experience comfortable and stress-free. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team