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Recensioner av Home2 Suites by Hilton Ft. Lauderdale Downtown, FL

3 out of 5
Home2 Suites by Hilton Ft. Lauderdale Downtown, FL
315 NW 1st avenue, Fort Lauderdale, FL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 292 av 538 recensioner" "
8 - Bra i betyg. 129 av 538 recensioner" "
6 - Okej i betyg. 45 av 538 recensioner" "
4 - Dåligt i betyg. 37 av 538 recensioner" "
2 - Väldigt dåligt i betyg. 35 av 538 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

paivi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Övernattning
Bra övernattningshotell på väg till annat
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking trap in lot next to hotel. Shame on Fort Lauderdale. Ft. Lauderdale govt also needs to clean up the city.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Pedro

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect!
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Torusha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

4/10 Dåligt

Eric

Reste med familj och småbarn
Gillade inte: Renlighet och personal och service
Property has the potential to be great but fails in its current state. Initially one of the 2 room cards provided did not work. Normally this would not be notable. Unfortunately thing progressively went down hill from there. The pull out sofa bed had a dirty washcloth on the soiled fitted sheet. A call was placed requesting a new fitted sheet, a pillow and 3 bath towels. After 3 calls and 2 trips to the front desk and several hours the fitted sheet and pillow were delivered. Still no towels. Another call was placed regarding the towels. By 11pm we gave up on the towels and turned in for the night. In addition several other guests were at the front desk with issues to report as well. As for the area of town its located in, there is a homeless encampment located half a block away. Not an issue during sun up but interesting navigating after sunset.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Munira

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing and clean. Friendly syaff
Bodde här 4 nätter i april 2024

6/10 Okej

Kristin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel itself was very nice, however the area surrounding the hotel is not very nice and we did not feel safe. Property is right next to the train tracks, though we did not hear the trains. I wish we would have researched more where this hotel was located and had more accessible options for walking the area for food/entertainment.
Bodde här 2 nätter i april 2024

6/10 Okej

Calvin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

8/10 Bra

Scott

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bed was super comfortable! Awesome staff. Great breakfast, very busy. Uber to the cruise was fast and efficient. Getting to the hotel via Uber from the airport was a bit of a hassle. The airport was very busy and jammed with traffic at arrivals.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Jolene

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to lots of.restaurants
Bodde här 1 natt i april 2024

4/10 Dåligt

Sebastian

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Staff had me in a king bed when I requested 2 queen beds. Very uncomfortable to have to share a bed with someone. Notified and wanted to get moved or compensated for the room, they just took off the parking 😕
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Joseph, Silverdale

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
The customer service was not the best. I stayed for one night on April 6th, 2024. I arrived at the hotel At 3:30pm. They advertised that check in time is at 4:00 pm. The receptionist at the desk told me my room wasn’t ready and if I could wait in the lobby. My son and I waited, until 4:00 saw the receptionist joking around with other employees at the front desk , ( no customers) , I’m like well maybe she will call me any minute, then 4:30 she still has us waiting. I go back to the counter . Asking her if my room was ready , I was very disappointed because, you mean to So she finally tells us our room is available at 4:30. My son and I proceed to our room to get settled , the room was clean and descent. I kinda just got annoyed tried to get some rest until this was my FINAL STRAW, about 11:45 pm, we ordered a pizza from Sarina’s pizza ( local pizza spot). Delivery time said 30 mins. I went downstairs 30 minutes later, and remembered I ordered a pizza. I received a text and screenshot from my door dasher saying our pizza delivered. I go downstairs to the lobby, and a new receptionist by the name of Sabree ( spell check ), I ask about a delivery. She claimed no one delivered a pizza, my screenshot that I received shows her in the background. I also have footage recorded behind the counter that there were 2 pizza boxes but she claim that my delivery could have been taken by another guest. I plan to send this to HQ, unacceptable for an employee to lie and take guest food
Bodde här 1 natt i april 2024

8/10 Bra

Melissa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was big enough for our family.
Bodde här 1 natt i mars 2024

4/10 Dåligt

Laurie, STUART

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
We had dinner reservation for 630pm and wanted to check in at 4pm to shower and change and our room was not ready. The room was not ready until almost 7pm so we never got to shower and had to change in the car. Staff did not accommodate us at all. They did not give us any refund and when asked a few days later to be compensated , we were denied. Very disappointing.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Kingstone

Gillade: Renlighet och boendets skick och faciliteter
It was good except one of the racial experience with the checking in staff
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Yan

Gillade: Boendets skick och faciliteter
Good
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

Reno

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent property! I like the security measures.. only persons with room keys can access floors.
Bodde här 8 nätter i mars 2024

6/10 Okej

William

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Lots of homeless ppl around the area. Also, the rooms were not so clean. If I were to go back to area I would look for another option.
Bodde här 2 nätter i mars 2024

8/10 Bra

Angel

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och personal och service
O puede evaluar oorque aun no hemosbllegado

10/10 Fantastiskt

Thomas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff greeted us in a friendly and helpful manner. Our room had fabulous views of the city.
Bodde här 1 natt i mars 2024

4/10 Dåligt

Susan Berne

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
I made a previous reservation through Expedia (for December 2023) and had to cancel late because the people we were visiting got covid. My paperwork said I would be charged for one night, but I was charged for all four nights. It was resolved by a phone call to the hotel, but it shouldn't have happened. I made a reservation on Expedia for March (for our rescheduled trip) because, although I was not pleased about the overcharge, this hotel has a room with a roll-in shower, which we needed. But when we arrived, the hotel had no record of our reservation. I showed the person at check-in my paperwork, and she apparently checked the hotel's Expedia account and found it. But it took about 45 minutes for her to sort out the problem and enter my reservation in the system. Fortunately, the room with the roll-in shower was available. I asked the front desk how often the room would be cleaned. Really, we just needed to have the wastebaskets emptied, fresh towels, and more toilet paper. I was told the room would be cleaned every other day. It wasn't. So I called the front desk and said we really needed to the room cleaned, and on our third day, they did, but they removed the toilet paper altogether, so we had none! The front desk did send someone up to give us towels and toilet paper when we requested it, but we shouldn't have had to keep calling.
Bodde här 4 nätter i mars 2024

8/10 Bra

Tiffany

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff were always friendly, especially during breakfast
Bodde här 7 nätter i mars 2024

4/10 Dåligt

Tiffany

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

LeLoni

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful staff! Great location and room
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Alexandrea

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No sheets on the bed and pillows. When we got there.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Roselaure

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Lindsay

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Julie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pas de boutique pas de pharmacie
Bodde här 1 natt i februari 2024

4/10 Dåligt

Sandy

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Nice hotel in an awful area. Homeless people all around, train station next door, parking expensive and horrible, a fight right outside the hotel front door during check in, outside noise heard from in room, fight and partying on our floor, etc. We got out the next day. The room itself and hotel looked newly renovated.

4/10 Dåligt

douglas

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Personal och service
We were told at check in that we could have a late check out the following morning at noon. The staff knocked on the door at 11:10, and then proceeded to call to tell ua we had 15 minutes to get out. They were incredibly rude. This was my second time staying here, first stay was much better, but we will not be back or use Home 2 Suites again.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Antonella

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

8/10 Bra

Dominique

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i februari 2024

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 22 nätter i januari 2024

8/10 Bra

Bernardo

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Práctico
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Josh

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice property, just not in the best area if you want to go walk around and explore.
Bodde här 1 natt i februari 2024

8/10 Bra

Alan

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
O Hotel atendeu ao que precisávamos, quarto espaçoso, com mini cozinha equipada. Café da manhã justo para a proposta do hotel. Estacionamento sem manobrista prático, com entrada direta para o prédio do hotel, com custo de U$30 a diária.
Bodde här 5 nätter i februari 2024

8/10 Bra

Christopher

Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
I really like this property - the location, the overall condition of the building, friendly staff. However, improvements definitely need to be made in the housekeeping department. I can understand the service only every other day, but when I would have to inquire at the desk whether they were still coming at 5 pm on the days service was supposed to be provided. this was too much. The toom was cleaned well when and if they arrived. The solution as i see it is hiring more workers. I stayed nine days. I used to stay at Hampton Inn (another Hilton brand). Housekeeping service there was much better
Bodde här 9 nätter i februari 2024

2/10 Väldigt dåligt

Krystan

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Jennifer

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really enjoyed our stay! It was close to everything downtown and the room was really clean.
Bodde här 2 nätter i februari 2024

4/10 Dåligt

Analia

Gillade inte: Personal och service
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel and close to the venue.
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Leroy

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall nice facility, very accommodating and very friendly staff.
Bodde här 3 nätter i januari 2024
Svar från Matt 20 feb. 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Matthew HarrisonFront Office ManagerHome2/Trumatthew.harrison3@hilton.com9547699980

2/10 Väldigt dåligt

Alicia Gloribel

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
La persona en recepción no es nada amable, me cobraron Fee de $50 sin explicarme por qué. Después entendí que el parqueo no está incluido y tiene un costo de $30 y además es horrible porque no hay suficiente y toca subirse en plataformas que no permiten bajar el equipaje. Horrible
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Shannon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location nice atmosphere spacious room
Bodde här 2 nätter i januari 2024

8/10 Bra

Staci

Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Recommended
Clean and nice rooms. The buffet breakfast was surprisingly amazing! A lot of food options and tasty. The pool was nice too.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Tanya

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place was very clean and comfortable. We only needed it for one night before our flight home, but was perfect. The room itself was great. Would definitely stay here again.
Bodde här 1 natt i januari 2024

4/10 Dåligt

Nicole

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Globe trotteur
Séjour de 7 nuits, nettoyage de la chambre au 2 jours mais à chaque fois il fallait le quémander retour à 5hrs et chambre pas faite… manque de propreté en général.
Bodde här 7 nätter i januari 2024

8/10 Bra

maggie

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Suzanne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed one night before a cruise. Loved the room! Will definitely make this my hotel of choice for my next cruise out of Fort Lauderdale!
Bodde här 1 natt i januari 2024