Thank you for giving us an opportunity to serve you. It was indeed our pleasure having you at our property. We at Hyatt Place Hurst really appreciate your business. We take great pride in delivering down to earth hospitality and are happy that we surpassed your expectation. If I can be of any assistance to you, please contact me directly. As always, we look forward to serving you again whenever your travel brings you back to Hurst area. With Hospitality! Hyatt Management

Thank you for the positive rating and feedback, we're happy you enjoyed your stay as well as the convenience of the location. We hope to see you again in the future!

Thank you for the feedback, we're sorry your stay wasn't satisfactory. We hope to improve and see you again in the future!

Thank you for the feedback, we apologize for the inconvenience. We're looking to get the pool back online as soon as possible. We hope to see you again in the future!

Thank you for the positive review and feedback. We're glad you enjoyed your stay with us, we hope to see you again in the future!

Thank you for the feedback, we apologize for the inconvenience and our lack of advanced notice regarding the closed pool. I will be sure to bring this frustration to management's attention so we can improve on our guest communication for occurrences such as this.

Thank you for the feedback, we apologize for the inconvenience that our lack of breakfast brought during your stay. We've since resolved the issues in communication with our delivery company, as to prevent any further issues. We hope to see you again in the future!

Thank you for the feedback, we apologize for the inconvenience caused by the lack of breakfast during your stay. We have since resolved the issues with our supplier to prevent any further occurrences. We hope to see you again in the future!

Thank you for the positive rating and feedback, we hope to see you again in the future!

Thank you for the feedback, I'm sorry to hear that one of my front desk staff was less than amicable towards you. This will be followed up on. In regards to the breakfast, we have since resolved issues with our supplier as to prevent any further occurrences. We hope you'll reconsider staying with us again in the future!

Thank you for the positive rating and feedback, we hope to see you again in the future!

Thank you for the feedback, I apologize profusely for the issues you had during your stay. I'd like to assure you that your stay was the exception to the rule, and we will be taking steps to improve upon everything listed here. I'll be speaking with maintenance regarding the room issues, as well as the pool area card reader. We have since resolved the issues with our supplier, so we won't be having any more unfortunate occurrences with breakfast. We hope you'll reconsider staying with us again in the future!

Thank you for the feedback, I'll pass this along to management to see what changes can be made for guest convenience in the rooms. We hope to see you again!

Thank you for the feedback, I'll pass this along to maintenance to prevent further issues. We hope to see you again!

Thank you for the positive rating and feedback, we apologize for the inconvenience of our pool being closed down. We're working hastily to get it back up and running for our guest's enjoyment. We hope to see you again in the future!

Thank you for the positive rating and feedback, we hope to see you again in the future!

Thank you for the rating, we hope to see you again in the future!

Thank you for the review and feedback, we apologize for the issues during breakfast. As we speak we are working with our delivery company to keep our kitchen in stock, this came down to a mistake on our end, which we apologize for profusely. I will also be speaking with management to increase staffing during breakfast. We hope to see you again in the future!

Thank you for the feedback, we apologize for not meeting your expectations during your stay. We hope to improve on what may have disappointed you, and we hope to see you again in the future!

We apologize for the issues with your stay. The issues with billing came down to the routing being improperly set up, and the computer running it when the day is turned over, and we take full responsibility for this error. The no show fee was never charged, however; that just appears on the bill automatically when a guest checks in after the day is turned, this was adjusted off already. Once again, we apologize for the inconveniences that occurred during your stay. We hope you will stay again with us and see this stay as the exception rather than the rule.

Thank you for the positive feedback and review! We're happy to hear you were pleased with your stay, and that our staff was accommodating. We hope to see you again in the future!

Thank you for the positive review! We hope to see you again in the future!

Thank you for the feedback, I apologize for the issues with your stay, I'll be sure to pass these issues along to maintenance, as it's clear improvements need to be made. We hope to see you again in the future!

Thank you for the feedback. I apologize for the issues with your bed during your stay, I'm going to follow up with maintenance to prevent further issues. I'll be sure to pass along your comments regarding microwaves in the room, although we moved away from that since the Covid-19 Pandemic. We hope to see you again in the future!

Thank you for the feedback! I'll be sure to pass along to management to see where improvements can be made. We hope to see you again in the future!

Thank you for the positive review and feedback! We're happy you enjoyed your room, I'll be sure to mention the shower curtain rod to my management to see how we could improve on that. We hope to see you again in the future!

Thank you for the positive review and feedback! I apologize for the delays you had during breakfast; I'll be sure to pass this along to my morning staff to see what can be improved. We hope to see you again in the near future!

Thank you for the feedback! We apologize for the disappointment with our stayover service. If you had read the welcome letter available upon check-in you would have noted the bullet point stating that our housekeeping service is by default every other day, and sheet changes are every 4 days. I will be sure to pass along your feedback to management, however. We hope to see you again in the future!

Thank you for the positive rating and feedback! We're happy to hear you enjoyed your stay. We hope to see you again in the future!

Thank you for the review and feedback! I apologize for the issues with your air conditioner, I'll pass along your room number to my engineer so we can fix that and prevent any further issues. We hope to see you again in the future!

Thank you for the rating and feedback! We apologize about the delays during the check-in process. I'll be passing this along to housekeeping management to see where improvements could be made. We hope to see you again in the future!

Thank you for the positive rating and feedback! I'll pass along your comments regarding our pool times and TV channel variety to management to see if we can make any improvements. I'm sorry to hear the bed wasn't as comfortable as you'd like it; I'll also pass this along to engineering to investigate. We hope to see you again in the future!

Thank you for the positive rating and feedback. Thank you for bringing the elevator issues to our attention, we've had an elevator tech scheduled to prevent any further issues. We hope to see you again in the future!

Thank you for the feedback! We hope to see you again in the near future!

Thank you for the positive rating, we hope to see you again in the future!

Thank you for the positive rating and feedback, we apologize for the issues during your stay. We hope to see you again in the future!

Thank you for the feedback, we hope to see you again in the future!

Thank you for the feedback, we apologize for the unsatisfactory stay. We hope to see you again in the future!

Thank you for the positive rating, we hope to see you again in the future!

Thank you for the positive feedback, I'm happy you loved the room layout. I apologize for the lack of convenience regarding a USB port in the room, I'll pass this along to management to see if we can add that convenience to the rooms. We hope to see you again in the future!

Thank you for the positive rating, we hope to see you again in the future!

Thank you for the positive rating and feedback! I'm glad my staff was very hospitable during your stay and everything was above board. We hope to see you again in the future!

I apologize for the issues you had during your stay. I also apologize for the unsatisfactory compensation for the issues; normally we would have comped off room charges for issues as severe as this, this was a miscommunication between front desk and management. Once again, I apologize. We hope to see you again in the near future.

Thank you for the positive rating, we hope to see you again in the future!

Thank you for the positive rating and feedback, I'm glad to hear you enjoyed the complimentary breakfast! I'll be sure to send compliments to our cooking team. We hope to see you again in the future!

Thank you for the positive rating and feedback! I apologize for the issues you had during your stay, as they've said, we're passing this along to engineering and housekeeping to prevent further issues. We hope to see you again in the future!

Thank you for the feedback, we apologize for your unsatisfactory stay. We hope to see you again in the future!

Thank you for the feedback, we apologize for the issues you had during your stay. I'll be passing this along to engineering to prevent any further issues. We hope to see you again in the future!

Thank you for the feedback, we apologize for the issues you had during your stay, especially concerning the shower. I'll be passing this along to engineering to prevent any further issues. We hope to see you again in the future!

Thank you for the feedback, I apologize for the unsatisfactory stay, I'll be sure to pass along your suggestions to management. We hope to see you again in the future!