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Recensioner av Lighthouse Pointe at Grand Lucayan - All Inclusive

4 out of 5
Lighthouse Pointe at Grand Lucayan - All Inclusive
1 Royal Palm Way, Freeport

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 80 av 276 recensioner" "
8 - Bra i betyg. 81 av 276 recensioner" "
6 - Okej i betyg. 68 av 276 recensioner" "
4 - Dåligt i betyg. 27 av 276 recensioner" "
2 - Väldigt dåligt i betyg. 20 av 276 recensioner" "

8,2/10

Renlighet

7,4/10

Personal och service

7,4/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Carina

Gillade: Renlighet och boendets skick och faciliteter

10/10 Fantastiskt

Juan Ignacio, huixquilucan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel at the beach
Bodde här 1 natt i april 2024
Svar från N. Clarke 27 apr. 2024
Greetings from The Bahamas Juan! Thank you for your review! We hope to see you again in the near future. Until then, Warm regards

10/10 Fantastiskt

Bruce

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It is a beautiful hotel.
Bodde här 2 nätter i april 2024
Svar från N. Clarke 27 apr. 2024
Good Day Bruce, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, Freeport, Bahamas! We look forward to welcoming you again to enjoy the beauty of our Sun, Sand & Beach! Until then,Warm regards,

10/10 Fantastiskt

Kathy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The people that work there were the nicest ever!
Bodde här 2 nätter i april 2024
Svar från N. Clarke 27 apr. 2024
Good Day Kathy, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, as your premier vacation destination! We appreciate you taking the time to give a feed-back on our property. We hope to have the pleasure of welcoming you back again! Until then,Warm regards,

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service by all employees
Bodde här 2 nätter i april 2024
Svar från N. Clarke 15 apr. 2024
Good Day John, Greetings From The Grand Lucayan, Freeport, Bahamas! We appreciate you taking the time to give us a review and are pleased to hear that Great Service was extended to you by our employees. We hope that we would have the pleasure of welcoming you again! Until then, Warm regards,

8/10 Bra

brian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was very good. They have adjacent buildings that were not open due to the hurricane back in 2019. Dining was limited.
Bodde här 7 nätter i mars 2024
Svar från N. Clarke 8 apr. 2024
Good Day Brian, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, as your premier vacation destination! We appreciate you taking the time to give your review of our property. We hope to have the pleasure of welcoming you back in the not too distant future. Until then,Warm regards,

10/10 Fantastiskt

Darunee, Sacramento

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly. Food choices were good.
Bodde här 4 nätter i mars 2024
Svar från N. Clarke 5 apr. 2024
Good Day Darunee, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort as your premier vacation destination! We appreciate you taking the time to give us a review and certainly look forward to the pleasure of welcoming you again in the not too distant future. Until then, Warm regards,

10/10 Fantastiskt

Pedro

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We read a lot of comments about this place. Some good some bad. We have been traveling around the world to different all inclusive places. If you are looking for a Las Vegas like hotel, this is not the place. If you are looking for a charming, relaxing place with friendly people and great beach and astonishing food pool this this the place! Amazing beach, superb pool and good rooms. But the PEOPLE is AMAZING! From reception to waves restaurant to security people. For sure we will comeback again and again!
Bodde här 3 nätter i mars 2024
Svar från N. Clarke 2 apr. 2024
Good Day Pedro, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, as your premier vacation destination! We appreciate the review that you have shared of our resort. We are pleased that you enjoyed your stay and welcome you to please come again and enjoy a GRAND time with us in the near future! Until then, Warm regards from The Management & Staff

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
very nice ocean view, pool, grounds. very quiet and relaxing. The staff was very helpful and friendly. We plan to return here later this year.
Bodde här 3 nätter i mars 2024
Svar från N. Clarke 2 apr. 2024
Hello David,Thank you for taking the time to share your review of our resort.We aim to provide a positive experience for our guests and are pleased to know that you enjoyed your stay with us. We certainly look forward to the pleasure of welcoming you back soon. Until then, Warm regards,

2/10 Väldigt dåligt

Ernesto, MIAMI

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
This “All inclusive” hotel is a waste of time and money. Same menu for the 4 days ! Mattresses quality terrible ! Air conditioning set to a specific temperature that can’t be change. Pastries from bakery “old” and the liquor terrible. Have of the hotel rooms still with signs of the storm ! Not recommended at all. Staff was nice at least and very friendly!
Bodde här 3 nätter i februari 2024
Svar från N. Clarke 18 mars 2024
Good Day Ernesto, Thank you for your feedback. We aim to provide a positive experience for every guest and we are sorry to hear that you were dissatisfied during your recent visit at our resort.We sincerely hope that we can be afforded the opportunity to welcome you again in the near future. We will certainly use your review to further improve our product. Thank you once again for taking the time to tell us of your experience.Warm regards,

6/10 Okej

Uran

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall ok Buffet choices needs to be different every day! Dinner buffet was exactly the same every night and breakfast choices were exactly the same every morning, not even a tray different day to day!
Bodde här 7 nätter i februari 2024
Svar från N. Clarke 18 mars 2024
Hi Uran, Thank you for your feedback. We will use your review to further improve our product regarding our buffet choices. Thank you once again for taking the time to tell us of your experience.We hope to have the pleasure of welcoming you back in the not too distant future. Until then,Warm regards,

4/10 Dåligt

Simona

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Very limited dining. For the all inclusive price we paid there wasn't any food choices. Pretty much same food choices every day all week long. Huge disappointment. No night life. The pool was beautiful, but the water was cold, so nobody was using it. Staff was friendly. The gym area was great.
Bodde här 7 nätter i februari 2024
Svar från N. Clarke 18 mars 2024
Good Day Simona,Thank you for taking the time to share your experience.We are sorry to hear of your dissatisfaction with our cuisine. Please afford us the opportunity to meet your standards on your next visit to our shores. Pleased to know that you enjoyed the pool and gym experience.Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort as your premier vacation destination!See you next time! Until then,Warm regards,

10/10 Fantastiskt

clarence

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely wonderful experience. Entire staff was friendly and courteous. Food was excellent. Area was quiet clean and safe I’ll go back next year
Bodde här 4 nätter i februari 2024
Svar från N. Clarke 18 mars 2024
Hello Clarence,Thank you for taking the time to share your review of our resort.We aim to provide a positive experience for our guests and are pleased to hear that you had a wonderful stay with us. Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort as your premier vacation destination!We welcome you to please come again and look forward to hearing from you soonest!Warm regards,

2/10 Väldigt dåligt

Shenique

The worst feeling ever is asking the front desk person if my credit card information she photocopied is secured and she looks me dead in the eyes and says …. I didn’t copy your card … after watching her walk into the side room and watch her through the glass in the door photocopying my card !!!!!!! The trust was broken after that because why lie about it !!
Bodde här 1 natt i februari 2024
Svar från N. Clarkle 18 mars 2024
Good Day Shenique,Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort as your premier vacation destination!We aim to provide a positive experience for our guests and are extremely sorry to learn of your negative experience. We sincerely hope that an opportunity can be afforded to us to redeem your trust in our hotel providing you and your family with a better experience.We invite you to please come again! Feel free to contact us. We would be more than happy to hear from from you again and welcome you to our resort and beautiful island!

10/10 Fantastiskt

Matthew R

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Grand Lucayan Bahamas's Resort was above my family expectations. Day 1 to Day 7 it was truly a gift to meet and learn all the hosts and the people of Freeport. With beautiful beaches to beautiful smiles. This blows away Nassau Area of Operation. You looking for quite yet adventure without so much westernized living then Freeport is the gem hidden away. Food awesome, resort room awesome, and the beach beautiful. It felt exclusive. Coming back with an extended family in a year.
Bodde här 6 nätter i januari 2024
Svar från N. Clarke 18 mars 2024
Good Day Matthew, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort as your premier vacation destination! We appreciate you taking the time to give us a review and certainly look forward to the pleasure of welcoming you again in the not too distant future. Until then,Warm regards,

10/10 Fantastiskt

Grant, Toronto

Bodde här 7 nätter i januari 2024

10/10 Fantastiskt

Jose A

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
everthing was amazing the atmosphere the people and the food
Bodde här 6 nätter i december 2023

8/10 Bra

Irene

Gillade: Renlighet, personal och service och bekvämligheter
Buon hotel all inclusive vicino la spiaggia caraibica. Ottima colazione, pranzo e cena nella media. Ottimo all inclusive.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

craig a

Bodde här 8 nätter i december 2023

6/10 Okej

Untilla

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
We traveled as a family of 13 this was our 2nd year in a row visiting the same exact time there was a difference in the 2 experiences. This trip was all inclusive in the past the mimosas for breakfast was included in the all inclusive package this year we were charged $10 per mimosa. There was no New Year celebration on property this year. TVs at the bar did not work there was no community tv available to enjoy the bar and watch football. We asked management if they would keep the outdoor TV on at the bar to accommodate the people on the property that wanted to watch the football game. We were told no. There is no food available after 9:30. After our first visit we had planned for this to be an annual family vacation after this years experience it will be our last trip.
Bodde här 5 nätter i december 2023

8/10 Bra

Lise

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Kathy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone and everything was top notch- but I didn’t enjoy the loud DJ music that played daily from 10am to around 5pm. It would have been better to play from 12-3 ish so that the beautiful sounds of the water and the peace of the island could be experienced once over the 7 days stay.
Bodde här 7 nätter i december 2023

2/10 Väldigt dåligt

Daniel

Bodde här 6 nätter i december 2023

8/10 Bra

Doris Jean, Bloomfield Hi

Gillade: Renlighet och personal och service
Bodde här 5 nätter i december 2023

6/10 Okej

marlyn

Reste med familjen
Bodde här 5 nätter i december 2023

10/10 Fantastiskt

Alvin Lewis Morgan,

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great time. Was able to relax and slow down - destress. Would have liked to have more variety of seafood served.
Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Stacy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i december 2023
Svar från Cartier (Guest Relations) 25 dec. 2023
Thank you Stacy for your review. We hope to accommodate you again in the near future.

6/10 Okej

Mark

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The hotel itself is pleasant, but a little behind on maintenance. The first room we were given did not have working AC and was unbearably hot (even in November), same again for the second. The third room was great though! All the rooms were a decent size with comfortable beds, large wardrobes and pleasant bathrooms. Staff throughout were friendly and attentive. The hotel area, pool and beach are nice but the beach is not cleaned and there was plenty of seaweed and rubbish on it, not terrible, but not the paradise shown in the photos. Lots of surrounding buildings are damaged or derelict, although this does not detract from the hotel too much. Food in the restaurants was so-so (all inclusive package) - it was all buffet and the menu options were unavailable. We felt the buffets were a bit hit and miss both for Breakfast and dinner. Between these times there is a snack bar, very limited cafe and a pizza restaurant (pizza restaurant was good). The hotel welcomes cruise ship passengers on day passes, so be aware that some days will suddenly be much busier around the pool/bar.
Svar från Cartier (Guest Relations) 22 dec. 2023
Hi Mark, thank you for your feedback. We will use your review to further improve our product. Thank you once again for taking the time to tell us of your experience.

10/10 Fantastiskt

Khareem, Jacksonville

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The lighthouse point is like a secluded island in itself. The staff is very hospitable and friendly. This is a business trip; however the next time I visit it will be with family.
Bodde här 1 natt i december 2023
Svar från Cartier (Guest Relations) 22 dec. 2023
Hi Khareem, thank you for the wonderful review. Happy Holidays to you and yours!

10/10 Fantastiskt

Gokhan

Bodde här 4 nätter i november 2023
Svar från Cartier (Guest Relations) 22 dec. 2023
Thank you Gokham for your review.

8/10 Bra

jorge

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Me gusto el lugar en cuanto a su piscina y playa. No me gusto que el todo incluido es muy limitado y basico. Las opciones de almuerzo son bastante pobres. Si no te importa la variedad en la comida este es el lugar para ti con playas increibles.
Bodde här 3 nätter i november 2023
Svar från Cartier (Guest Relations) 4 dec. 2023
Hola Jorge, gracias por tus comentarios.

8/10 Bra

BETH, Clifton

Reste med sin partner
Gillade: Renlighet och personal och service
Great beach and food. Needs more night activities.
Bodde här 7 nätter i november 2023
Svar från Cartier (Guest Relations) 4 dec. 2023
Hi Beth, thank you for your feedback.

10/10 Fantastiskt

Gordon

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
very close to the beach
Bodde här 4 nätter i november 2023
Svar från Cartier (Guest Relations) 20 nov. 2023
Hi Gordon, thank you for your review and we hope to see you again in the near future.

6/10 Okej

Zipporah Morris

Bodde här 3 nätter i november 2023
Svar från Cartier (Guest Relations) 22 dec. 2023
Thank you Zipporah.

4/10 Dåligt

Lourdes

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms bad smell,not clean,poor variety of food,awful service
Bodde här 2 nätter i augusti 2023
Svar från Cartier (Guest Relations) 19 okt. 2023
Hi Lourdes, we are very sorry to learn of your ill experience during your stay with us. We will look into all issues mentioned to improve future product. Thank you for your feedback.

2/10 Väldigt dåligt

Amet

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Very bad
Bodde här 7 nätter i augusti 2023
Svar från Cartier (Guest Relations) 2 okt. 2023
Hi Amet, we do apologize that our resort did not meet your standard.

8/10 Bra

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly staff. Dining, snack and gift options are very limited but the options that they do have are prepared well. Good stay and enjoyable time overall.
Bodde här 4 nätter i augusti 2023
Svar från Lighthouse Point Grand Lucayan Resort 23 aug. 2023
Thank you for your feedback. We are glad that you had an enjoyable time overall.

6/10 Okej

Manuel

Reste med sin partner
El trato del personar deja mucho que desear
Bodde här 3 nätter i augusti 2023
Svar från Cartier (Guest Relations) 10 aug. 2023
Hi Manuel, we do sincerely apologize for your negative experience during your stay with us. We will take your feedback to better our product and customer service. Thank you once again.

10/10 Fantastiskt

Andrew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very enjoyable stay with the family.
Bodde här 10 nätter i juli 2023
Svar från Cartier (Guest Relations) 10 aug. 2023
Hi Andrew, thank you for your review. We are happy to learn that you enjoyed your stay with us. Thank you again and we hope to see you again.

2/10 Väldigt dåligt

Sarah

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ants on food, no AC in July, no compensation.
We arrived early and were told we had to wait until 3pm to check in so we did. At 3pm we were told our room was still not ready. We waited until 3:45pm and the room was still not ready. I requested they find us a different room that was ready which they were able to do. When we entered the room, it was very hot and incredibly humid (this is coming from someone who had lived in Florida her while life). A dehumidifier was in the room but not running. After emptying the water, the dehumidifier started to work and we turned the AC all the way down just to get it bearable in the room. On the second evening of our stay at 10PM, the power flickered from a storm. When it came back on, the AC and hot water did not work. As of 3PM the following day, the AC and hot water in the entire resort still did not work, they did not know why, and could not give an ETA for repair. No AC, in July, in the Bahamas. The all-inclusive only includes one beer option and low no-named liquor. The bar closes very early and only one is open at any given time. The restaurants are typical lower end buffet food; however, the morning after the power went out, the breakfast buffet had sugar ants all over the food. I notified the staff who proceeded to leave the food there as other guests went to eat from it unknowingly. It wasn't until I notified a different wait staff member that they removed food where the ants were. Only compensation was to refund the nights we did not stay after leaving for another hotel.
Bodde här 4 nätter i juli 2023
Svar från Cartier (Guest Relations) 2 aug. 2023
Hi Sarah, we are very sorry to learn that you did not have a great experience during your stay with us. We take your feedback as top priority and will look into it further. Please know that we will take this and learn from it as we strive to offer excellent service and experiences for all. Thank you for your review.

10/10 Fantastiskt

Marco

Bodde här 3 nätter i juli 2023
Svar från Cartier (Guest Relations) 28 aug. 2023
Thank you Marco for your review. We hope to see you again in the near future.

10/10 Fantastiskt

Jason Lee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i juli 2023
Svar från Cartier (Guest Relations) 26 juli 2023
Thank You Jason for your review!

6/10 Okej

Dayami

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The food was not good at all. No room service, no activities at night either.
Bodde här 2 nätter i juli 2023
Svar från Cartier (Guest Agent) 26 juli 2023
Hi Dayami, we are very sorry that your expectations were not met. Please know that your feedback is important to us and continue to work to prefect our product. Thank you for your time.

10/10 Fantastiskt

Duygu

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We really enjoyed our stay at Lighthouse Pointe. Amazing location, great food. The staff was friendly.
Bodde här 5 nätter i juli 2023
Svar från Cartier (Guest Relations) 24 juli 2023
Thank you for your review. We do hope to see you again in the near future.

4/10 Dåligt

Glam Case

Reste med familj och småbarn
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i juli 2023
Svar från Cartier (Guest Agent) 19 juli 2023
Thank you for your review. We strive to please our guests and will continue to work on our product to provide exceptional service.

10/10 Fantastiskt

Fadi

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had an amazing time at the Lighthouse Pointe Lucaya. Looking forward to return in the future
Bodde här 5 nätter i juli 2023
Svar från Cartier (Guest Relations) 18 juli 2023
Hi Fadi, we are delighted to know you enjoyed your stay with us. Thank you and we hope to see you again in the near future!

2/10 Väldigt dåligt

Tajan

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 4 nätter i juli 2023
Svar från Cartier (Guest Agent) 18 juli 2023
Thank you for your review.

6/10 Okej

Storm

Reste i grupp
Gillade: Renlighet och personal och service
Nice stay, but would have liked more. Pros: Friendly staff Beautiful views Beautiful beach, pool, and hot tub My ac worked. Bell man often took us to market place Near market place and offsite restaurants Cons: Limited food options. One place for dinner and food wasn’t great If you order from Waves or the pizza place, expect a long wait time Nothing much to do after 10pm. Pool closes and not much entertainment Staff are friendly, but disorganized (was charged twice for a late check out and had to show receipts. Also the person I traveled with was sent to another person’s room at check in. If you pay for a late check out, your all inclusive won’t be included in the extended amount of time. I found that out after i paid for it All inclusive doesn’t include mimosas Also, have cash and card. Most places are cash only, but the resort had both cash only and card only places
Bodde här 3 nätter i juli 2023
Svar från Cartier (Guest Relations) 18 juli 2023
Hi Storm, we would like to first thank you for taking the time to share your feedback with us. We are happy to know that you enjoyed your stay to an extent. However, we take your negative experience very seriously and will do our best to make sure this does not reoccur. Can you please email moxey.cartier@grandlucayan.com to discuss this with you further. Thank you for staying with us and again for taking the time to express your experience with us.

4/10 Dåligt

Edgar

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
All inclusive option not worth it. Food options no good. Drinks options no good. No activities at the pool area or beach for those staying at the hotel. Overall the experience for those that are looking for an all inclusive location is not good at all for what you pay you pretty much don’t get anything. I would not recommend this place unless they revamp their services, all inclusive including breakfast, lunch (which is at the pool bar horrible service and some days they only have a buffet with hotdogs and burgers which is not what an all inclusive should be ) dinner not many options too. I honestly think there is potential on this hotel but they need to change everything around there in order to compete.
Bodde här 2 nätter i juli 2023
Svar från Cartier (Guest Relations) 14 juli 2023
Hi Edgar, we are very sorry to learn of your experience. Please know that we take your review seriously and will do our endeavor best to turn this around for future guests. Thank you for taking the time out to share your feedback.

10/10 Fantastiskt

Melissa Mary

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had an excellent stay! I very much enjoyed our time this week. It was an amazing trip and the resort was great. The staff and service was better than expected.
Bodde här 5 nätter i juli 2023
Svar från Cartier (Guest Relations) 13 juli 2023
Thank you Melissa for your stay with us. We are happy to have exceeded your expectations!