My recent hotel stay was quite a mixed experience. I had to switch rooms four times due to various issues. The air conditioning in all rooms wouldn't go below 75 degrees, making it uncomfortable. One room lacked hot water, which was a basic necessity. After 5 PM, there was no place to buy water, drinks, or snacks, and the vending machines only accepted cash, with no change available at the front desk. The soda machine seemed to be constantly malfunctioning.
The breakfast buffet was disappointing, as most items were gone by 8:45 AM. Surprisingly, there were no microwaves in the rooms. Additionally, the safes didn't work in two different rooms, which was concerning. Despite booking an ocean view, I consistently received a harbor view.
Customer service was unhelpful and refused any refunds or credits, despite the inconvenience of multiple room changes. On a positive note, the beach and pool were enjoyable, and there was a nearby marketplace with a few restaurants and stores.
Overall, my stay was marred by room changes, temperature control issues, and various inconveniences. While there were some redeeming features like the beach, pool, and nearby marketplace, they couldn't fully compensate for the frustrations encountered during my stay. Improvements are needed to enhance the overall guest experience. I will be staying elsewhere on my next trip to Freeport.
