Dear Khalid,Thank you for taking the time to share your review of Fairmont Maldives, Sirru Fen Fushi. We appreciate your feedback and apologize for any inconvenience caused by the time adjustment.Adjusting the time by an hour is common in the Maldives, allowing for a more relaxed and laid-back atmosphere on the island. This is commonly called "island time" and is a way of embracing the local culture and lifestyle.However, we understand that this may not have been your liking, and we apologize for any frustration caused. We value your feedback and will take it into consideration as we continue to strive to improve our guests' experience.Thank you for choosing to stay with us, and we hope to welcome you back in the future.Warm regards,Steven StefaniukGeneral Manager

Dear Waad, Thank you for your recent stay with us and also taking time to give us feedback. We take note of your comments regarding resort services and about your Accor Live Limitless membership not being added for this stay, allow me to clarify that since the reservation was not booked through the ALL.com website / Fairmont brand website / the Accor reservations office or our Reservation team as per the loyalty programme guidelines the points were not allocated to this stay. With your next booking please book with us through the above channels, then you would be able to collect your rewards benefits. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Talal, Sunny greetings from Fairmont Maldives, Sirru Fen Fushi! Thank you for choosing Fairmont Maldives for your recent stay in the Maldives and for taking the time to leave us review. We do hope that your stay was amazing and lovely moments have been turned into memories. Thank you for choosing us and we are looking forward to welcoming you back again in the nearest future. Kind regards,

Dear Vanessa, Sunny greetings from Fairmont Sirru Fen Fushi! Thank you for choosing Fairmont Maldives for your recent stay in the Maldives and for taking the time to leave us review. We do hope that your stay was amazing and lovely moments have been turned into memories. Thank you for choosing us and we are looking forward to welcoming you back again in the nearest future. Kind regards, Marshall Orton General Manager

Dear Chung-Wei, Thank you for staying with us at Fairmont Maldives Sirru Fen Fushi. We are happy to know that you had a great holiday experience with us. We look forward to welcoming you back to our beautiful island. Best regards, Alexandru Berdaga Guest Experience Manager

Dear Guest, Thank you for choosing Fairmont Maldives as your holiday destination and for such a positive review. We are happy to know that you had a wonderful experience with us. We strive to deliver high end service to all our guests. Your kind comments will be shared with the rest of the team. The Fairmont Maldives family looks forward to welcoming you back very soon. Best regards,

Dear Shane, Thank you for staying with us at Fairmont Maldives Sirru Fen Fushi. We are happy to know that you had a great holiday experience with us. We look forward to welcoming you back to our beautiful island. Best regards, Alexandru Berdaga Guest Experience Manager

Dear Shane, Thank you for staying with us at Fairmont Maldives Sirru Fen Fushi. We are happy to know that you had a great holiday experience with us. We look forward to welcoming you back to our beautiful island. Best regards, Alexandru Berdaga Guest Experience Manager

Dear Guest, Thank you for staying with us at Fairmont Maldives Sirru Fen Fushi. We hope that you had a relaxed holiday experience with us. Your comments will be shared with the rest of the team as it means a lot to them. We look forward to welcoming you back to our beautiful island. Best regards, Alexandru Berdaga Guest Experience Manager

Dear Shimon, Thank you for staying with us at Fairmont Maldives Sirru Fen Fushi. We are happy to know that you have enjoyed your experience staying with us. We look forward to welcoming you back to our beautiful island. Best regards,

Dear Guest, Thank you for staying with us at Fairmont Maldives Sirru Fen Fushi. We are happy to know that you had a wonderful honeymoon experience with us. We look forward to welcoming you back again. Best regards,

Dear Abdelrahman, Thank you for staying with us at Fairmont Maldives Sirru Fen Fushi. We are happy that you had a wonderful stay with us. We hope to welcome you back again soon to our beautiful island. Best regards,

Dear Satwik, Thank you for staying with Fairmont Maldives Sirru Fen Fushi during your stay at the Maldives. We are glad that you enjoy your stay and letting us know about your stay experience at the resort. Thank you again and we look forward to welcome you back to your secret water island. Best Regards, Andrew Steele General Manager

Dear Valuable Guest, Thank you for leaving your feedback during your stay at Fairmont Maldives Sirru Fen Fushi! We take your feedback very seriously and we have shared this feedback to all departments. On behalf of the resort, I would like to extend my apology that you may not enjoy your time with us here at Sirru Fen Fushi. Again, I apologize for the inconvenience and we do hope we could welcome you back to Fairmont Maldives Sirru Fen Fushi! Best Regards, Andrew Steele General Manager

Dear Simon, thank you very much for your wonderful feedback. It is great to know that you have enjoyed your time and thank you in particular for your compliments to Hafiz! We hope to welcome you back soon at Fairmont Maldives Sirru Fen Fushi! Best regards, Fairmont Maldives

Dear Anonymous, thank you very much for your wonderful feedback. I have share your compliments with our entire team, it was of great motivation for all of them. We do hope to welcome you back soon at Fairmont Maldives Sirru Fen Fushi! Best regards, Fairmont Maldives

Dear Anonymous, We very much appreciate your comments regarding your stay at the Fairmont Maldives - Sirru Fen Fushi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fairmont Maldives Sirru Fen Fushi

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Fairmont Maldives - Sirru Fen Fushi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Fairmont Maldives - Sirru Fen Fushi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Seelen Director of Rooms

Dear Anonymous, thank you very much for sharing this wonderful review with us! We are delighted to hear that you have fully enjoyed your stay with us and we would be happy to see you again soon! Best regards, Florian Weissauer

Dear Anonymous, thank you very much for sharing your feedback. We are very happy to hear that you had a excellent honeymoon and we hope to see you again soon! Best regards, Iain McCormack General Manager

Yae 様 この度は、Fairmont Maldives - Sirru Fen Fushi でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

Dear Guest, Thank you for staying with us at Fairmont Maldives Sirru Fen Fushi. We are happy to know that you had a great holiday experience with us. We look forward to welcoming you back to our beautiful island. Best regards, Alexandru Berdaga Guest Experience Manager

Dear hoosung, Thank you for choosing to stay at Fairmont Maldives Sirru Fen Fushi and taking the time to share your feedback with us. We regret to read that we couldn't meet and exceed your expectations at the departure time and that you did not have the memorable experience during your holiday that we wish to provide to all of our guests. Kindly be informed that the seaplane schedule upon arrival was changed by the resort you stayed before you arrived in our resort but the information about diversion fee and no refund policy was not given during the seaplane change process. We informed about your comment and dissatisfaction to Trans Maldivian Airlines but they did not agree to waive the charge and we had to follow the decision from Trans Maldivian Airlines since the seaplane operation, schedule and charges are managed by the seaplane company not by the resort. We believe our management team visited your villa and explained the situation as mentioned. It is unfortunate to read that we did not live up to your hopes and expectations. Rest assured that these points are taken into consideration and addressed to the Trans Maldivian Airlines. Again, thank you for this feedback which is very important to help us with enhancing our guest experience. Despite this disappointing experience we do hope that you will return to Fairmont Maldives Sirru Fen Fushi for memorable stay giving us the chance to turn around your experience with our improvements. Sincerely, The Fairmont Maldives Sirru Fen Fushi Team

Dear Orbitz, Thank you for choosing to stay with us and taking the time to share your experience at Fairmont Maldives Sirru Fen Fushi. We are glad to read that you had a memorable stay with us. On the other hand we regret to learn that your arrival experience was not a good one due to the waiting time. Unfortunately, Seaplanes are managed by Trans Maldivian Airways and we follow the schedule given out by the airline. Our team always requests the best available schedule for our guests. We have forwarded your comment to Trans Maldivian Airways to improve our guest’s arrival experience. Please accept our apologies for the inconvenience you have experienced. It was a great pleasure to have you staying with us. We look forward to welcoming you back in the not too distant future. Best regards, The Fairmont Maldives Sirru Fen Fushi Team

Dear Guest, Thank you for choosing to stay with us and the good review! We are happy to know that you had great time with us. We look forward to welcoming you back in the nearest future! Best regards, The Fairmont Maldives Sirru Fen Fushi Team

Thank you for giving us a perfect rating!

Dear Kenneth, Thank you for choosing Fairmont Maldives Sirru Fen Fushi and taking the time to share your feedback. I am glad that you appreciated our brand new facilities, beautiful villas and the friendly service from Liya, Marife and Iman. We are truly honored to be a part of your memorable experience. I regret to note your disappointment with regards to the babymoon arrangement and Spa reservation. We take note of your concerns and those points have been addressed to the department related. Thank you for your feedback as it allows us to get better and improve our guest experience. We look forward to welcoming you back in the not too distant future. Best regards, Michiel Lugt Resort Manager

Thank you for rating us!

Dear Guest, It was a pleasure to have you stay at Fairmont Maldives, Sirru Fen Fushi and thank you for posting review of your stay on Expedia.com. We are pleased to read your feedback and to note that you were impressed by the service. Our team is empowered to take initiatives to look after our guests and they enjoy doing this. Your appreciation will encourage them to create such great memories for our guests. Thank you for so highly recommending Fairmont Maldives, Sirru Fen Fushi on Expedia.com . The entire resort team, eagerly await your return very soon. Thank you,

Dear Guest, It was a pleasure to have you stay at Fairmont Maldives, Sirru Fen Fushi and thank you for posting review of your stay on Expedia.com. We are pleased to read your feedback and to note that you were impressed by the service. Our team is empowered to take initiatives to look after our guests and they enjoy doing this. Your appreciation will encourage them to create such great memories for our guests. Thank you for so highly recommending Fairmont Maldives, Sirru Fen Fushi on Expedia.com . The entire resort team, eagerly await your return very soon. Thank you,

Dear Guest, Thank you for staying with us and for sharing your feedback on Expedia.com At the outset please accept my sincere apologies for the inconvenience caused to you. I fully empathize with the situation you mentioned and I am truly sorry to have let you down. While I have shared your feedback with the concerned Departments to ensure that corrective measures are taken immediately and effectively, however, we are unable to understand the sequence of events on the day of your arrival what may have transpired thereafter. May I please once again request you to give us more information and in greater detail so that we are able to take appropriate action. I assure you that these lapses were an exception to our normal standards and I hope you will not allow them to forever mar your impression of our hotel. We request you to give us another opportunity and stay with us so we can ensure you have a very good experience and we win back your confidence. Thank you,