We've stayed at this venue on a number of occasions very happily, however this time was different. The room we were given was in the annex on the ground floor, with a big bay window onto the main street. There were no privacy blinds and we had to keep the curtains drawn for the whole stay. The room was cramped and not appropriate for a two night two adult stay. The fact that there was one bedside table, one bottle of water etc suggested it was usually single occupancy. The tiny bathroom had a sliding door which when closed had a gap at either side meaning no privacy. Also, probably due to the door being directly next to the sink and open when the cleaners are working, it was covered in splashes and toothpaste stains when in the closed position. The room was cold with no working heating adjustment available. Stupidly I persuaded my husband not to ask for a change of rooms. When we checked out and discussed our concerns in relation to our next stay we were told that Laura the manager would ring us. A little later on Sherif, who stated that he was the manager, rang us. He was unapologetic and rude, interrupting and challenging our concerns rather than listening and addressing them. He stated that the room was worth more than we had paid for it through Hotels.com and basically that we had a cheek to complain when we had paid less than the going rate. We did not book another stay, which is a shame because the venue location is perfect for family visits.