Hello Cee,We are delighted to hear that you enjoyed our convenient location near the town and museums. It was a pleasure hosting you, and we hope to welcome you back soon.

Hello Peter,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic stay.

Hello Mary,We are glad to hear that you found good value during your stay and enjoyed our pool facilities. Your positive feedback is truly appreciated. We hope to welcome you back again soon for another enjoyable experience at our hotel.

Hello Nichole,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

Hello Audry, We appreciate you sharing your feedback with us. We will review your comments regarding the pool area and consider them for future improvements. We're glad to hear you found the bedding to be clean. Our team will address noise concerns to enhance the overall guest experience. Thank you for bringing these issues to our attention.

Hello Katie,We are delighted to hear that you have found our hotel to be a great and affordable option for your visits to Galena. We strive to provide a comfortable and convenient stay for all our guests. Should you have any future stays with us, feel free to reach out to our management team for any queries or assistance.

Hello Richard,We are pleased to hear that our staff could assist you during your stay. It's great that you found our location convenient for your needs. Should you need any further assistance or have any feedback, feel free to reach out to our management team.

Hello Christian,We value your feedback and apologize for any inconvenience this may have caused. Please feel free to contact our management team for further assistance or clarification regarding our pool maintenance protocols. Thank you for bringing this to our attention.

Hello James Patrick,We appreciate your feedback and it is always a pleasure to take good care of our valued guest. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

Hello Robert,We appreciate your feedback on the property. Should you have any further comments or suggestions, please feel free to contact us.

Hello Ted,We appreciate you choosing our hotel for your stay! Please don't hesitate to reach out to us directly with any feedback you may have from your experience.

Hello Sheena,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our team for review and improvement. We strive to provide all our guests with a comfortable experience and regret any inconveniences you may have encountered during your stay. We hope you were still able to enjoy our breakfast offerings.

Hello Nicole,We are delighted to hear that you have made our hotel your home away from home for over a decade. We appreciate your loyalty and look forward to welcoming you back for many more years to come.

Hello Lee, We're sorry to hear about your experience. Please reach out to us with any specific feedback you'd like to share from your stay. We value your input and would love to address any concerns to improve for future guests.

Hello Laura, Thank you for sharing your feedback with us. We appreciate your observations and will address them with the relevant teams for further improvement. Our commitment to providing a comfortable and enjoyable stay remains a top priority.

Hello Amelia,We are delighted to hear that you enjoyed your stay in our underwater fantasy suite! Our team works hard to ensure a clean and comfortable experience for all our guests. Thank you for sharing your positive feedback with us.

Hello Przemyslaw,Thank you for your positive feedback on the spacious room, friendly staff, and amazing breakfast. We strive to provide a comfortable stay and delightful dining experience for our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable visit.

Hello Lucy,Thank you for your feedback! We're delighted to hear that Miriam provided you with excellent service during your stay. We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience.

Hello Andrew, We appreciate you choosing to stay at our hotel. If you have any further comments or concerns, please don't hesitate to contact us directly. We hope to welcome you back soon for another enjoyable stay!

Hello Shane,Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will address your concerns with our team for future improvement. Please feel free to contact our management team directly to discuss your concerns further.

Hello Dylan,Thank you for sharing your positive feedback! We're thrilled to hear that you enjoyed the private balconies and the great location of our hotel. It was a pleasure having you as our guest and we look forward to welcoming you back in the future.

Hello David,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Our team strives to provide a comfortable and pleasant stay for all our guests. We have taken note of your concerns regarding the toilet and cleanliness of the sheets and will address these with our housekeeping department to ensure that this does not happen again in the future. We appreciate your understanding and hope to have an opportunity to welcome you back for a better experience.

Hello Philip,Thank you for your kind words! We're delighted to hear that you had a peaceful stay and enjoyed our attentive service. We truly value your continued patronage and look forward to welcoming you back in the future.

Hello Jelena,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

Hello Allyson, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Ken,We are delighted to hear that you had a wonderful experience during your stay at our hotel! We are thrilled that we were able to provide you with exceptional service and make your stay enjoyable. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back again soon for another fantastic stay!

Hello Griselda,Thank you for choosing our hotel for your recent stay. We appreciate your time in rating our hotel and we hope you had a pleasant stay. If you have any specific feedback or concerns, please feel free to reach out to us directly so we can address them accordingly. We look forward to welcoming you back in the future.

Hello April, Thank you for choosing our hotel for your stay in Galena. We appreciate your feedback and apologize for any inconveniences you experienced. We will look into the issues you mentioned and address them accordingly to ensure a better experience for our future guests. We're glad you found your room comfortable and hope you enjoyed the overall stay.

Hello Jesus, We apologize if your stay with us did not meet your expectations. We appreciate your feedback and encourage you to contact our hotel directly to share any specific concerns you may have had. We value your input and would like the opportunity to address any issues.

Hello Kirk,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future.

Hello Tim, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

Hello Nicole,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a wonderful experience with us. We strive to provide excellent service and amenities to all our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay.

Hello Zach Sebero, We apologize for the inconvenience you experienced during your stay. Our team will investigate the tub noise issue to ensure it is addressed. We apologize for any inconveniences caused by the hot water in the whirlpool tubs. It is disappointing to learn that your expectations were not met. We appreciate your feedback and will use it to improve our services.

Hello Julia, We appreciate your feedback on your recent stay with us. We understand that our pricing may not have met your expectations. We strive to provide a comfortable experience for all our guests and apologize if we fell short. We value your input and will take it into consideration for future improvements.

Hello Eric,Thank you for choosing our hotel for your stay in Galena! We are delighted to hear that you had a wonderful experience and that there were no issues during your visit. We appreciate your positive feedback and look forward to welcoming you back in the future.

Hello Rhonda,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. If you have any further feedback or suggestions, we encourage you to reach out to us directly. We hope to welcome you back in the future for another memorable stay.

Hello Joanne,Thank you for your review! We appreciate your feedback regarding the cleanliness and quiet atmosphere of our hotel. We're glad to hear you enjoyed the tasty breakfast that was included. We strive to provide a pleasant experience for all our guests and hope to welcome you back in the future.

Hello Phong,Thank you for choosing our hotel for your stay. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to us with any additional comments or suggestions. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

Hello Todd,Thank you for taking the time to leave a rating. We appreciate your feedback and apologize for any inconveniences you may have experienced during your stay. We strive to provide excellent service and will use your rating to improve our guest experience. We look forward to your next visit

Hello Augustine,Thank you for sharing your feedback with us. We value your input and apologize if your recent stay fell short of your expectations. We'd appreciate the opportunity to address and learn from the concerns you've raised. Please reach out to our management team directly so we can better understand and assist with any issues you encountered.

Dear Guest,Thank you for your feedback on your recent stay. We appreciate your comments about the easy check-in process and the comfort of our beds. We'll address your suggestion regarding the friendliness of our front desk team. We apologize for any noise disturbance caused by passing trucks. We're glad you enjoyed the fireplace in your room. We hope to welcome you back for a future stay.

Hello Scott,Thank you for taking the time to share your feedback. We appreciate your kind words about our friendly staff and convenient location. We apologize for the inconvenience you experienced regarding the breakfast items and coffee. We will address these issues with our breakfast team to ensure it doesn't happen again. We're glad to hear that you enjoyed the jacuzzi tub in your room. We hope to have the opportunity to welcome you back in the future for a better overall experience.

Hello Jason,Thank you for your feedback! We appreciate your recognition of our commitment to cleanliness. It is one of our top priorities to provide a clean and comfortable environment for our guests. We hope to have the opportunity to welcome you back in the future for another positive experience.

Hello Concepcion,Thank you for sharing your feedback about your recent stay with us. We appreciate your input and apologize for any inconvenience you may have experienced. Your comments will help us improve our services and facilities for future guests. We hope to have the opportunity to welcome you back in the future for an even better experience.

Hello Gerald,Thank you for your incredible rating! We are honored to have exceeded your expectations and we will continue to strive for excellence. Hope to welcome you back soon!

Hello Sandra,We apologize for the inconvenience caused. Our team will address the issues mentioned to ensure a better experience in the future.

Hello Robert,Thank you for bringing this to our attention. We apologize for any inconvenience caused and appreciate your feedback. We will definitely take this into consideration for future improvements.

Hello Lorna,We're delighted to hear that you enjoyed our clean hotel and hot tub Jacuzzi! Thank you for your positive feedback.

Hello Debra,Thank you for sharing your feedback with us. We apologize for any lack of friendliness you experienced from our staff, as providing excellent customer service is our top priority. We appreciate your comments and will address this issue with our team to ensure a more welcoming interaction

Hello Sandy,Thank you for choosing BW in Galena IL! We're thrilled to hear that you enjoyed your stay, especially our friendly staff and comfortable rooms. We hope to welcome you back in the future.