Bekvämlighet

Recensioner av Chestnut Mountain Resort

3 out of 5
Chestnut Mountain Resort
8700 W Chestnut Mountain Rd, Galena, IL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 421 av 969 recensioner" "
8 - Bra i betyg. 336 av 969 recensioner" "
6 - Okej i betyg. 139 av 969 recensioner" "
4 - Dåligt i betyg. 51 av 969 recensioner" "
2 - Väldigt dåligt i betyg. 22 av 969 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Erik

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect
Bodde här 1 natt i mars 2024
Svar från Shera Chumbler 9 apr. 2024
We are happy to hear you enjoyed your stay with us.

10/10 Fantastiskt

Eva

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och bekvämligheter
Too much noise
Bodde här 2 nätter i februari 2024
Svar från Shera Chumbler 26 feb. 2024
Thank you for staying with us. We appreciate your business.

10/10 Fantastiskt

Daniela, Princeville

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect for skiing with little kids. Pool, restaurant and easy access to ski slop! 👍
Bodde här 2 nätter i februari 2024
Svar från Shera Chumbler 26 feb. 2024
We are so happy to hear you enjoyed your time with us. We hope to see you again soon!

8/10 Bra

Scott

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Family fun at a fair price. Propert is a bit dated reasonably clean nice staff
Bodde här 3 nätter i februari 2024
Svar från Shera Chumbler 5 feb. 2024
Thank you for your feedback about your stay with us. We are glad to hear you enjoyed your time and hope to see you again.

8/10 Bra

Keith

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Shera Chumbler 5 feb. 2024
Thank you for staying with us. We appreciate your business.

10/10 Fantastiskt

Dermot, Valparaiso

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location
Bodde här 2 nätter i januari 2024
Svar från Shera Chumbler 5 feb. 2024
We are glad to hear you enjoyed your stay with us.

8/10 Bra

Monika

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Shera Chumbler 5 jan. 2024
Thank you for staying with us. We appreciate your business.

6/10 Okej

Napassorn

Gillade: Personal och service
Bodde här 1 natt i december 2023
Svar från Shera Chumbler 5 jan. 2024
Thank you for staying with us.

10/10 Fantastiskt

Sirilak

Bodde här 1 natt i december 2023
Svar från Shera Chumbler 5 feb. 2024
Thank you for staying with us.

10/10 Fantastiskt

Srdan

Bodde här 3 nätter i december 2023
Svar från Shera Chumbler 5 jan. 2024
We are happy to hear you enjoyed your time with us.

8/10 Bra

Ellen

Reste i grupp
Gillade: Renlighet och personal och service
Bodde här 2 nätter i december 2023
Svar från Shera Chumbler 5 jan. 2024
Thank you for staying with us.

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing and everyone was so nice.
Bodde här 2 nätter i december 2023
Svar från Shera Chumbler 5 jan. 2024
Thank you for staying with us. We appreciate your business.

10/10 Fantastiskt

Don, Cuba

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Our only complaint is that there are no elevators to get to and from the rooms. My wife has great difficulty negotiating stairs.
Bodde här 1 natt i november 2023
Svar från Shera Chumbler 24 nov. 2023
Hi Don, We're so glad to hear that you enjoyed your stay. If you should choose to stay another time, please contact us and we can see about getting you on a room on the ground floor to avoid any stairs. We're happy to help if we're able. Thank you!

4/10 Dåligt

Rebecca

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Accused of being dishonest
Check in was wonderful. Dining we were asked to pay our bill because she was concerned of us leaving? Do they treat all guest like this? We ordered appetizers and a Bloody Mary. Waitress Never asked if we’d like to order anything else. I passed the bill back to her and stated we weren’t finished. We had planned on dinner. She took the bill got us a second drink brought the second bill with the drinks. And made the comment that she was concerned we would leave without paying. We’re guest in the hotel!
Bodde här 1 natt i november 2023
Svar från Shera Chumbler 8 nov. 2023
Hello Rebecca, Thank you for letting us know about your stay. I was made aware of your dining experience. First I want to apologize for the service you received while dining at the Summit. That is no way a reflection of how we train or expect our servers to treat our customers. Second, I did talk to our Food & Beverage Manager and the server herself about the situation. Again I am very sorry and hope the rest of your stay was more enjoyable. Thank you!

8/10 Bra

Nadine Liana Mae

Bodde här 1 natt i oktober 2023
Svar från Shera Chumbler 8 nov. 2023
Thank you for staying with us. We appreciate your business.

10/10 Fantastiskt

Debra

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was my second stay at this property. Best views of the Mississippi River valley. Especially in the fall. My room was updated and clean. Staff was so friendly and easy to reach. Our breakfast was delicious. Wonder the grounds. It’s a beautiful place. Also, I highly recommend the river boat tour, riding the ski lifts, and the soaring Eagle zip line chair. We WILL be BACK!
Bodde här 2 nätter i oktober 2023
Svar från Shera Chumbler 3 nov. 2023
Hi Debra, We are thrilled to hear that how much you enjoyed your stay with us. Yes, the fall is one of the prettiest seasons to visit us with the changing of the leaves. We look forward to having you stay with us again.

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful location on a mountain top with the view of Mississippi River and wooded rocks. Nice walking and biking trails, swimming pool with sauna and spa, restaurant with the bar. We had a room with the view, refrigerator and microwave. Friendly staff. They let us check-in early. Recommend!
Bodde här 2 nätter i oktober 2023
Svar från Shera Chumbler 3 nov. 2023
Hi Michael, We are so happy to hear about your wonderful stay with us. We hope you'll visit us again. Have a great day!

6/10 Okej

Dirk

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Mixed experience. Service was so-so. Why start breakfast later than announced? 8am is already late. Why isn‘t the kitchen ready and are we asked to wait yet another 15 minutes? Cocktail at the bar was mediocre. The scenery outside is great. Dinner was fine. Wine was well priced and value for money.
Bodde här 2 nätter i oktober 2023
Svar från Shera Chumbler 3 nov. 2023
Hello Dirk, I'm sorry your did not receive the best experience we should have given. Beyond the issues mentioned, I hope you were able to enjoy your time and maybe take in a little bit of the town of Galena as well. I appreciate your feedback and thank you for your business.

10/10 Fantastiskt

Kristen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a terrific stay. Breakfast (add cost) was a delicious buffet. Views can’t be beat from the dining room. Property was well-maintained. Clean room. I will be back!
Bodde här 2 nätter i oktober 2023
Svar från Shera Chumbler 3 nov. 2023
Thank you for your wonderful feedback. We appreciate you!

8/10 Bra

Emily

Bodde här 3 nätter i oktober 2023
Svar från Shera Chumbler 3 nov. 2023
Thank you for staying with us.

10/10 Fantastiskt

Tim

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Shera Chumbler 3 nov. 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Kathy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
No hair dryer in the room :(
Bodde här 1 natt i oktober 2023
Svar från Shera Chumbler 26 okt. 2023
I wish you would have contacted us about not having a hair dryer as we have extras at the desk. We will check your room and replace the missing dryer. Thank you for staying with us.

8/10 Bra

Vasilis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
But the hallways had a musty unpleasant smell, as it has not been painted or the carpet changed for many years.
Bodde här 2 nätter i oktober 2023
Svar från Shera Chumbler 26 okt. 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Vansh N

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Beautiful property, muggy inside but the rooms were clean and staff was excellent. Homey feel to the resort.
Bodde här 2 nätter i september 2023
Svar från Shera Chumbler 26 okt. 2023
We strive to provide the best customer service as possible and are happy to hear you had a pleasant stay.

10/10 Fantastiskt

James

Reste med sin partner
We had a blast on the Alpine slides. Room and staff was great . The View of the Mississippi Valley was breathtaking.. All Good !!!!
Bodde här 1 natt i oktober 2023
Svar från Shera Chumbler 26 okt. 2023
We are so glad to hear you enjoyed your stay with us.

8/10 Bra

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bad Knees
No elevator
Bodde här 3 nätter i oktober 2023
Svar från Shera Chumbler 22 okt. 2023
Thank you for your feedback. We do have rooms on the main floor to avoid any stairs. For any future stays, we urge you to call us directly so we can place you on the main floor.

8/10 Bra

Larry

Bodde här 2 nätter i oktober 2023
Svar från Shera Chumbler 8 nov. 2023
Thank you for your feedback. We appreciate your business.

10/10 Fantastiskt

Julie

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was very friendly. Food/bar was excellent.
Bodde här 2 nätter i oktober 2023
Svar från Shera Chumbler 18 okt. 2023
Hi Julie, Thank you for your kind feedback. We are very happy to hear that you enjoyed your stay with us so much. We take great pride in providing the best customer service we can. We appreciate your business and hope you'll visit us again.

10/10 Fantastiskt

Kathy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely gorgeous
Bodde här 3 nätter i oktober 2023
Svar från Shera Chumbler 18 okt. 2023
Hi Kathy, We are so happy to hear that you enjoyed your stay with us. We agree the view is something we as employees are lucky to enjoy daily!

4/10 Dåligt

Pam

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Shera Chumbler 7 okt. 2023
Thank you for staying with us.

10/10 Fantastiskt

Renee, Lake in the Hills

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I’ve been coming to Chestnut Mountain Lodge for 3 decades. It’s always a wonderful get away!
Bodde här 1 natt i september 2023
Svar från Shera Chumbler 5 okt. 2023
We appreciate our repeat guests and are glad to continue providing excellent service. We look forward to you staying again!

10/10 Fantastiskt

Lorene M, Palos Park

Bodde här 1 natt i september 2023
Svar från Shera Chumbler 20 okt. 2023
We are very happy to hear you enjoyed your stay with us.

10/10 Fantastiskt

miguel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The place was great, more the I expected, clean, confort. Great memories
Bodde här 1 natt i september 2023
Svar från Shera Chumbler 5 okt. 2023
We are so happy to hear we exceeded your expectations and you enjoyed your time with us. We appreciate your feedback and business.

8/10 Bra

Nathaniel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I wish that we didn't have to pay for every single ride rather than it be more like a lift ticket where it was an all day ticket. It got pretty pricy. The activities themselves were fun and entertaining. The boat tour was informative and relaxing.
Bodde här 2 nätter i september 2023
Svar från Shera Chumbler 5 okt. 2023
We are happy to hear you enjoyed your time at Chestnut Mountain Resort. We appreciate your business.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice stay!
Bodde här 2 nätter i september 2023
Svar från Shera Chumbler 22 sep. 2023
We appreciate you staying with us.

10/10 Fantastiskt

Bert

Bodde här 1 natt i september 2023
Svar från Shera Chumbler 6 okt. 2023
Thank you for staying with us.

6/10 Okej

Nancy

Bodde här 1 natt i september 2023
Svar från Shera Chumbler 5 okt. 2023
Thank you for staying with us.

8/10 Bra

Luann

Gillade: Renlighet, personal och service och rummets bekvämlighet
Met our needs but needs updated!
This is a very dated resort. There were a lot of little things that could be improved to make it a much better experience. The front desk staff need to be more attentive when it's a busy time for check in or outs. I called the resort the day before our arrival to tell them we would be late, they asked if it was going to be after midnight and i explained it could be. That was going to be an issue! If we weren't going to be there before midnight we would lose our room! I had to wait till the manager got in and speak to her about it. This shouldn't have even been an issue because they weren't sold out and it was paid for. For the price, they could easily provide pastries or bagels for breakfast and still have a sit-down breakfast menu in the restaurant. The towel bar in the bathroom was loose and falling out. Hallways smelled. The room was clean, but it would have been nice to have a regular small table and chairs instead of a plastic chair. The sink faucet turned the wrong way The pool was nice, but the sauna didn't work. Also, they may want to periodically check on guests. There were people vaping , with glass beer bottles and one guy didn't want to swim but opened the outside door and then everyone was cold. The cleaning staff was awesome as was the waitress in the restaurant. All in all it was good but needs improvement.
Bodde här 3 nätter i september 2023
Svar från Shera Chumbler 17 sep. 2023
Hello Luann, Thank you for taking the time and letting us know about your stay. I will certainly pass along your thoughts to the different departments in hopes that we can be of better service in the future. I am happy to hear that in all you enjoyed your stay and hope you'll visit Chestnut again in the future.

10/10 Fantastiskt

William

Bodde här 2 nätter i september 2023
Svar från s 5 okt. 2023
Thank you for staying with us.

10/10 Fantastiskt

Allison

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Jose and staff were awesome
Bodde här 1 natt i september 2023
Svar från Shera Chumbler 17 sep. 2023
We will pass on your kind words to the staff. Thank you for staying with us.

8/10 Bra

Liubov

Bodde här 2 nätter i september 2023
Svar från Shera Chumbler 17 sep. 2023
Thank you for staying with us.

8/10 Bra

Timothy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Been to galena in the past, First time staying here, would definitely go back. Staff was nice and helpful, room was clean,quiet and very comfortable. We took the Alpine slide down to take the boat ride on the Mississippi. Highly recommend both ! It's about a 20 minute drive to downtown galena, but the veiw from the hotel is beautiful, and watching the bald eagles and turkey vultchures flying around is amazing. P.S. you see the eagles better from the boat ride.
Svar från Shera Chumbler 4 sep. 2023
Hello Timothy, We are thrilled to hear how much you enjoyed your time at Chestnut Mountain Resort. Thank you for sharing your adventures and tips for anyone looking to stay at our resort. We wish you a great rest of the summer and hope you'll visit us again!

8/10 Bra

Thomas

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We truly enjoyed our get away to Chestnut Mt Resort. There was peace and quiet, which is what we were hoping. The staff was courteous and friendly. Lots to do and see. We will be back.
Bodde här 2 nätter i september 2023
Svar från Shera Chumbler 4 sep. 2023
Hello Thomas, Thank you for your kind words and letting us know how much you enjoyed your stay. We look forward to having you visit us again.

8/10 Bra

Diana

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
Very family friend!
Bodde här 1 natt i september 2023
Svar från Shera Chumbler 4 sep. 2023
Thank you for your kind feedback. We appreciate your business and wish a you a great rest of your summer.

6/10 Okej

Rita

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The best thing about this property is the view!! This hotel is very outdated for $200.00 a night and I can’t figure out how they stay open with no elevators or handicapped doors at entrance.
Bodde här 2 nätter i september 2023
Svar från Shera Chumbler 4 sep. 2023
Hello Rita, Thank you for your feedback. We are constantly striving to provide new updates and have done many in recent years. We do provide handicapped rooms on the main floor, if you would have required one, I wish you would have mentioned it to us at the Front Desk so we could have accommodated you. I hope the rest of your stay was enjoyable and please feel free to reach out for any specific accommodations for any future visits.

10/10 Fantastiskt

Kyle

Bodde här 2 nätter i september 2023
Svar från Shera Chumbler 5 okt. 2023
Thank you for staying with us.

4/10 Dåligt

vanya

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
ROOMS ARE VERY OLD AND UNUPDATED, BATHROOM TO SMALL AND UNCONVINIENT
Bodde här 2 nätter i september 2023
Svar från Shera Chumbler 3 sep. 2023
Hello Vanya, I'm sorry to hear you were not satisfied with your room. I see that you stayed in one of our Standard rooms that is on the smaller side. If you should choose to come stay with us again, please ask for a Premium room that is larger with a larger bathroom. We wish you a great rest of your summer.

10/10 Fantastiskt

Chris

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023
Svar från Shera Chumbler 3 sep. 2023
Thank you for letting us know about your stay. We appreciate your business and wish you good rest of your summer!

10/10 Fantastiskt

Anna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We spent one night as a couple and it was an amazing experience. The staff was very polite and there was so much to do there. Definitely recommend
Bodde här 1 natt i augusti 2023
Svar från Shera Chumbler 31 aug. 2023
Hello Anna, We are so happy to hear you enjoyed your stay with us and had such a wonderful time. We appreciate your feedback and hope you'll visit us again.

10/10 Fantastiskt

Scott

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Farside Bike Park, while on the smaller side, was fun and trails were great. Lots of "blue" and "black" options to take on even the "green" trails. Quick but fun MTB runs down. The lift is a little slow but bearable. Rooms are very nice and the food at Sunset Grill is great. Was plenty of variety for our short 3 day stay.
Bodde här 2 nätter i augusti 2023
Svar från Shera Chumbler 28 aug. 2023
Hi Scott, Thank you so much for letting us know about your stay and we're glad to hear you enjoyed the many options Chestnut has to offer. We appreciate you staying with us.