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Recensioner av Eagle Ridge Resort and Spa

3.5 out of 5
Eagle Ridge Resort and Spa
444 Eagle Ridge Dr, Galena, IL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 193 av 411 recensioner" "
8 - Bra i betyg. 145 av 411 recensioner" "
6 - Okej i betyg. 36 av 411 recensioner" "
4 - Dåligt i betyg. 27 av 411 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 411 recensioner" "

8,6/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

Recensioner

2/10 Väldigt dåligt

Carol A

Gillade inte: Personal och service
Bodde här 1 natt i november 2020

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Everything was nice except for the curtain valance falling down from the wall. Luckily no one got hurt
Bodde här 1 natt i oktober 2020

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Stayed Fri. 8/7/20- Sun 8/9/20 for a couples wknd. Hotel lobby and grounds are nice. Room was clean,came with refridgerator and coffeemaker. Sink next to small bathroom. Balcony overlooking lake would've been great, if it didn't have spiderwebs everywhere. Service at Highlands restaurant was very poor, waited 30 min and still no orders were taken. Bar restaurant food arrived at table cold. They took it back but it should'nt have happened
Bodde här 2 nätter i augusti 2020

8/10 Bra

Verifierad resenär

Bodde här 2 nätter i augusti 2020

4/10 Dåligt

Susan

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Disappointed with Hotels.com
I booked a Lakeview room with Hotel.com with you. It definitely said lakeview. When I got there they gave me a parking lot view room. This was not a special request. It was what I paid for. They were neither nice nor apologetic about it. I have received more warmth and willingness to please a guest from Best Western. They did not move me. .
Bodde här 1 natt i augusti 2020

10/10 Fantastiskt

Nicole

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great couples weekend
Had a great time at Eagle Ridge. Staff was super friendly! Great amenities too! Free wine tasting, great entertainment, great food, and yoga and mimosas!? Was great weekend!
Bodde här 2 nätter i mars 2020

6/10 Okej

Meme

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020

8/10 Bra

Jim, ST. Charles

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice clean room. Winter carnival was fun with lots of things for kids to do.
Bodde här 1 natt i februari 2020

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We’ll be back!
It was a pleasant stay. Nice hotel, good food and service. A little old/not so well maintained or need a renovation/facelift... Spa service was excellent. Winter festival was interesting. Will be back to visit again!
Bodde här 1 natt i februari 2020

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property withan incredible view of the lake from our room.
Bodde här 1 natt i december 2019
Svar från Colin 24 dec. 2019
Thank you for staying with us and please come back and stay with us soon! Colin Sanderson

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The forest was beautiful the lake view was beautiful as well.
Bodde här 2 nätter i november 2019
Svar från Colin 24 dec. 2019
Thank you for taking the time to write a comment about your stay. We have to agree with you our views are second to none in the mid west.

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice room and restaurant. Excellent breakfast buffet
Bodde här 1 natt i november 2019
Svar från Colin 24 dec. 2019
Good morning and thank you for your comments about your stay. I love our breakfast buffet and Gary who makes our omelettes is the best!

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything I needed was on site. what I didn't like that the pool closes so early.
Bodde här 1 natt i november 2019

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The unit could use a bit of upkeep and modernization.
Bodde här 3 nätter i oktober 2019
Svar från Colin 24 dec. 2019
Thank you for your review. We are sorry to hear that you did not like your condo. We have over 200 condos and homes combined that I am sure you will be able to find one that is perfect for your needs. Come back and see us soon!

10/10 Fantastiskt

Ronda

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2019
Svar från Colin Sanderson 18 nov. 2019
Thank you for your score of 10 out of 10 we certainly appreciate it. Sincerely Colin Sanderson Director of Sales and Marketing

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Villa really needed updates...painting and other work to make them worth the $200+ per night.
Bodde här 2 nätter i november 2019
Svar från Colin Sanderson 18 nov. 2019
Good morning and thank you for taking the time out of your day to write a review about your stay at our resort. We truly appreciate all the reviews we receive and we share these reviews with our staff on a weekly basis. We also have to agree that we are a perfect romantic getaway. Thank you for mentioning the villa you stayed in. Many of our guest do not realize until after they come to the resort that we have over 200 rental properties from one bedroom villas and condos to six bedroom homes to choose from besides the 80 guest rooms we have at the inn. When you go to our website, you can click on Rental Homes and then you can search from one bedroom to six bedroom homes. Each of the homes have very detailed pictures including all the bedrooms, baths and amenities the home has to offer. We do have a lot of wild life at the resort from turkeys as you mentioned, deer, over 200 types of birds including our Bald Eagles. Please like us on Facebook! We update Facebook on a daily basis with news, new activities and specials, and of course our contests that are a lot of fun to participate in. Thank you again for staying with us! Colin Sanderson Director of Sales and Marketing

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i oktober 2019
Svar från Colin 24 dec. 2019
Thanks for the Five out of Five Stars!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great location and scenery. Villas could use some updating and directions for floorboard heater operations for guests to not overheat the villa.
Bodde här 1 natt i oktober 2019
Svar från Colin 24 dec. 2019
Thank you for taking the time to write a comment about your stay. We have put directions for our condos and how to work the heating and air conditioning especially for the ones that are not that intuitive Thank you once again for staying with us!

8/10 Bra

Janet P.

Gillade: Renlighet
Gurl’s weekend
This property is well maintained, unit has all kitchen necessities and quite spacious. My friends and I had a fabulous time and would definitely consider returning.
Bodde här 2 nätter i oktober 2019

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade: Renlighet och personal och service
The room felt outdated and had a musty smell. The bathroom was too small. The bed/sheets were very uncomfortable. I felt like I was in a motel. I expected more out of a “resort/spa.”
Bodde här 3 nätter i oktober 2019

6/10 Okej

ChicagoLady, Chicago

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
It was a nice visit and the staff was kind, but the building needs upgrading and it needs to be modernized for the price you pay. There are still wall units for heat and air (no central air or heat), which makes for very dry, loud heat. The sink is in the main bedroom and the bathroom is so small you can barely shut the door without standing on the toilet. You can hear everyone enter and walk around in the rooms above and beside you. It's not worth the money you spend.
Bodde här 2 nätter i oktober 2019

8/10 Bra

Rashmi

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2019
Svar från Colin 24 dec. 2019
Thank you for your score of 8 out of 10!

8/10 Bra

Stephen

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2019

8/10 Bra

Patricia

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great resort - needs a bit of updating. Old-fashioned coffee makers need to be replaced by Keurig.
Bodde här 2 nätter i oktober 2019
Svar från Colin 24 dec. 2019
Good morning Patricia Thank you for taking the time to write a review on your stay. We are looking into putting all new coffee makers in our rooms and it is on our list for 2020.

10/10 Fantastiskt

Jeffry

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i september 2019

4/10 Dåligt

John

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Lots of Potential But Needs Room Updating
Lovely setting despite rainy weather. Second time here since it is the closest hotel to relatives in the area. Once again the room smelled heavily like mildew. Metal stair trim was rusting. Doors to the room and within the room stuck very badly so hard to get in and out of the room - same with the bathroom. Looked like possible mold on the ceiling. The mildew odor is just very off putting. While the common areas in the lobby and restaurant are kept up nicely, the rooms are not. At a minimum the rooms need dehumidifiers to improve the situation.
Bodde här 2 nätter i september 2019

10/10 Fantastiskt

Gerardo

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2019

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i september 2019

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location with nice accommodations. Dinner in th restaurant was lovely and wonderful service.
Bodde här 1 natt i september 2019

8/10 Bra

R, Rockford

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place to get away. Needs updating in the main lodge. Spa staff very friendly and excellent massage services!
Bodde här 1 natt i augusti 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Beautiful grounds. The wait staff in sports bar were slow.
Bodde här 2 nätter i augusti 2019

10/10 Fantastiskt

Tricia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Almost perfect!
Great time for our now annual girls weekend in Galena. Excellent service at the bar, front desk and clubhouse at the East golf course. Staff very friendly and accommodating. Only problems which were easily overlooked because of the great staff, was no bev cart person on course and it was 95 degrees, air conditioning not working in the bar on Friday night and it was packed and lastly, not enough dining room staff. We were seated and given menus and no one came back to serve us, so after 20 minutes, we went to the bar and ordered delicious food there for our second evening in a row. Waitresses were superb and fun! Guitar player was amazing. Just a really fun weekend at a beautiful property!
Bodde här 3 nätter i juli 2019

8/10 Bra

Verifierad resenär

Reste med familjen
The Villa was nice. The table and chairs on the deck were disgusting, dirty. As was the door mat. They had moss growing all over them. Unusable. Had to buy bag chairs to use. Not what I expected for the price per night.
Bodde här 3 nätter i augusti 2019

8/10 Bra

Lisa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property, friendly staff, clean rooms and decent food choices
Bodde här 2 nätter i juli 2019

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed the pastoral setting and the well-maintained walking trails.
Bodde här 2 nätter i augusti 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2019

8/10 Bra

Verifierad resenär

Bodde här 1 natt i juli 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och personal och service
Grounds were lovely and beautifully kept. Hiking trails and paths just steps away from our unit. Pool was huge and roof opens to outside. Very, very nice.
Bodde här 2 nätter i juli 2019

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet och personal och service
Buildings are beginning to appear to be in need of general maintenance
Bodde här 2 nätter i juli 2019

10/10 Fantastiskt

Judy R.

Gillade: Renlighet
Beautiful townhome!
Spacious 2 Bedroom, 2 bath townhome met all of our needs.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juli 2019

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The property needs a facelift. The bathtub in room 312 is beyond disgusting. There were dead flies all over the balcony and the property looked as if it hadn't been painted in 10 years. Very disappointed with the property. The staff on the other hand were exceptional, especially Andrea in the restaurant and Trinity at the boat dock.
Bodde här 2 nätter i juli 2019

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Stayed in the courtyard room for one night, place really needs a facelift. Bed was comfortable, but the room air conditioner was unable to cool the room in the 90 degree weather. Breakfast buffet was very good and the round of golf made the stay worthwhile.
Bodde här 1 natt i juli 2019

10/10 Fantastiskt

Ponz10, Park Ridge

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property! Will stay again. The lofts were perfect!
Bodde här 1 natt i juni 2019

4/10 Dåligt

JD, Chicago

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Tired, dated, disappointing. Inside and out. Nice grounds but you can sit or walk outside due to overwhelming bugs.
Bodde här 1 natt i juni 2019

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was like your own house, the bad was little bit outdated
Bodde här 1 natt i juni 2019

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay! Beautiful villa, amazing views, quaint town
Bodde här 1 natt i juni 2019

8/10 Bra

MICHELLE

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Beautiful Lodge in a Beautiful Setting
The property is beautiful and the spacious room had a wall of windows overlooking the lake. The only disappointing thing was that the bathroom shower/bath samples were not replaced the next day. It’s just a little personal something I notice because I take them to a women’s shelter in my area.
Bodde här 2 nätter i maj 2019