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Recensioner av Edgewater Hotel - Gatlinburg

3 out of 5
Edgewater Hotel - Gatlinburg
402 River Rd, Gatlinburg, TN

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 519 av 1007 recensioner" "
8 - Bra i betyg. 323 av 1007 recensioner" "
6 - Okej i betyg. 109 av 1007 recensioner" "
4 - Dåligt i betyg. 44 av 1007 recensioner" "
2 - Väldigt dåligt i betyg. 12 av 1007 recensioner" "

8,8/10

Renlighet

9,2/10

Personal och service

8,4/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jon

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location and friendly staff.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Even though this hotel is many decades old, it was clean, friendly staff, perfect location, the breakfast buffet was awesome! We booked for three nights and enjoyed the rest so much we stayed another night. No it’s not the newest or the shiniest but my wife and I loved it. This is our third stay here over the past 42 years and we will be back!
Bodde här 1 natt i april 2024
Svar från pete 30 apr. 2024
Thank you for your feedback. We are glad that you have continued to visit with us.

10/10 Fantastiskt

Ahmed

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have been to Gatlinburg many time but this is the first time staying here. We loved it! It will be the only hotel we stay in here from now on. It is located right in the middle of everything and is still quiet. The sound of the water flowing was so relaxing and the pool area was great. The breakfast was pretty good also.
Bodde här 2 nätter i april 2024
Svar från pete 30 apr. 2024
Thank you for your feedback. We are very happy to hear that you did enjoy your stay with us and we look forward to your next stay.

10/10 Fantastiskt

James

Gillade: Bekvämligheter
Nice room and affordable
Bodde här 2 nätter i april 2024
Svar från pete 30 apr. 2024
Thank you for your review.

8/10 Bra

John

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Don’t stay in a room on the left end of the hotel, we were in 502. The “haunted house” next door is noisy with obnoxious music playing until 10 pm. Then the last night they cut down a huge tree that almost fell into our room followed by a chain saw running until 9:30.
Bodde här 4 nätter i april 2024
Svar från Dina 30 apr. 2024
Thank you for your feedback.

10/10 Fantastiskt

Alexandra

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från Dina 30 apr. 2024
Thank you.

10/10 Fantastiskt

Margarita

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was perfect Free breakfast free parking Walkable only used my car to drive to pigeon Forge elevator a little slow but other than that I enjoyed my stay and so much things to do
Bodde här 5 nätter i mars 2024
Svar från pete 30 apr. 2024
Thank you for your review. We hope to see you again.

10/10 Fantastiskt

Dan

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Stayed at this location multiple times . Highly Recommended.
Bodde här 2 nätter i april 2024
Svar från Pete 24 apr. 2024
Thank you for your review. We happy to hear that you enjoyed another stay with us.

6/10 Okej

Kim

Reste med familjen
Hotel needs some updating. Room was okay but sheets had stains on them and bathroom was gross.
Bodde här 2 nätter i april 2024
Svar från Dina 24 apr. 2024
Thank you for letting us know. We appreciate your feedback.

6/10 Okej

John, Maplewood

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Great location, typical breakfast - the hotel needs updating, shower / bathroom diffidently showing its age. But the room was very clean, hotel was walking distance to anything in town
Bodde här 2 nätter i april 2024
Svar från Pete 22 apr. 2024
Thank you for your feedback

8/10 Bra

Paige

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our room was clean and comfortable. Staff was kind, accommodating. Breakfast buffet had lots of choices and was restocked quickly. On the negative side , our balcony did look out at the side of a mountain, but the dumpsters and staff smoking area was right there,too. There were some unpleasant odors around the elevator and parking garage but maybe due to ongoing maintenance work? Overall, happy with our stay.
Bodde här 4 nätter i april 2024
Svar från Dina 20 apr. 2024
Thank you for your feedback. Come again.

8/10 Bra

Janet

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tiolet was too low. Jacuzzi didnt work.
Bodde här 2 nätter i april 2024
Svar från Pete 20 apr. 2024
Thank you for your feedback. Look forward to seeing you again.

10/10 Fantastiskt

Linda, Sterling Heights

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy access to entertainment n dining. Beautiful views.
Bodde här 2 nätter i april 2024
Svar från Pete 20 apr. 2024
Thank you for your review. We hope to see you again

10/10 Fantastiskt

Craig

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall, great stay at Edgewater. Would definitely consider staying again. We stayed in mid-April when crowds were fairly light so we didn’t really encounter some of the issues others have had with the hotel such as slow elevators or parking issues. Parking is a little tight as others have stated, but I was able to park my mid-size truck without any major issues on the main parking level. Maybe it’d be a bigger issue if it was packed but I still think it’d be fine. I parked next to a pillar so I knew at least one side I’d have more space. Pros: - Can’t beat the location. It’s a block off the main drag, but right in the middle of everything. You have relative quiet being off the main drag while still being well within walking distance of the middle of Gatlinburg. - Views are great from the riverside rooms. Definitely recommend spending a few extra dollars for a riverside room. - Breakfast was good. Same items each morning but it was good as far as hotel breakfast goes. - Pool is nice along with 2 hot tubs. Cons: - It is an older hotel and does show its age. Although it seems that improvements are being made if staying in a hotel that isn’t shiny and new is an issue for you then maybe look elsewhere but you’ll probably spend more $$ and not have as good of a location. - Bathrooms were small and show some age. Again, not a big deal myself but may be for someone. - Beds were a little noisy. Nothing major and didn’t really affect my sleep.
Bodde här 4 nätter i april 2024
Svar från Pete 20 apr. 2024
Thank you for your feedback. We look forward to your next stay.

10/10 Fantastiskt

John, LaFollette

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff rooms were clean. Great location
Bodde här 2 nätter i april 2024
Svar från Pete 20 apr. 2024
Thank you for your feedback. We look forward to your next stay.

10/10 Fantastiskt

Nicholas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel very well maintained and the location is great, in downtown Gatlinsburg. A great value for the price.
Bodde här 4 nätter i april 2024
Svar från Dina 19 apr. 2024
Thank you for your feedback. Come again.

10/10 Fantastiskt

Amanda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved breakfast!
Bodde här 1 natt i april 2024
Svar från Dina 19 apr. 2024
Thank you for your feedback. Come again.

8/10 Bra

Kerri

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Dina 18 apr. 2024
Thank you

10/10 Fantastiskt

elizabeth

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice staff and facility, hard to keep properties this nice and clean with the heavy tourist traffic they get. Good and free parking, right in downtown Gatlinburg so easy walking everywhere.
Bodde här 1 natt i april 2024
Svar från Roberta Elliott, Rooms Division Manager 17 apr. 2024
Thank you for choosing the Edgewater. We appreciate your feedback and look forward to hosting you again when you are next in the Gatlinburg area.Best Regards,Roberta ElliottRooms Division Manager

10/10 Fantastiskt

Joel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was awesome and I highly recommend
Bodde här 2 nätter i april 2024
Svar från Edgewater Hotel 18 apr. 2024
Thank you for your feed back.

10/10 Fantastiskt

Tabitha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great room for the price
Bodde här 1 natt i april 2024
Svar från Dina 6 apr. 2024
Thank you for your feedback. Come again.

8/10 Bra

Scott

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
For a 3 star hotel, the rooms are getting dated. Over humid, dewy, and an odor. Staff was excellent. Pool was excellent. Fire pit need an external flame to lite. Breakfast is good.
Bodde här 4 nätter i mars 2024
Svar från Guest Services 5 apr. 2024
Thank you and come back soon

4/10 Dåligt

Craig

Reste med familj och småbarn
Staff was great, building needs major update, elevator slow, bathroom faucet broke in 1st room, toilet barely flushed in 2nd. Helen Keller put new tub in 2nd room, horrible fit & finish, spot for shower didn’t engage all the way. A/C didn’t cool good & loud
Bodde här 3 nätter i mars 2024
Svar från Guest Services 5 apr. 2024
Thank you for your feedback. Have a goodday.

10/10 Fantastiskt

Beth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location
Bodde här 1 natt i april 2024
Svar från Guest Services 3 apr. 2024
Thank you Beth. Come again soon!

10/10 Fantastiskt

JASON

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very convenient location
Bodde här 2 nätter i mars 2024
Svar från Guest Services 3 apr. 2024
Thank you and we hope to see you again soon

2/10 Väldigt dåligt

Jessica

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Necesita mas limpieza,sobre todo el baños de la habitacion
Bodde här 3 nätter i mars 2024
Svar från Guest Services 3 apr. 2024
Thank you for your feedback

10/10 Fantastiskt

Jorge

Bodde här 1 natt i april 2024
Svar från Pete 22 apr. 2024
Thank you for your review. We are happy to hear that you enjoyed your stay

8/10 Bra

Janelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Guest Services 3 apr. 2024
Thank you and have a great day

10/10 Fantastiskt

Windy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great Easter weekend. Only complaint is the elevators are slow but when your on vacation ya just need to slow down and go with it and have fun elevator chats with everyone. The location is great. The rooms are clean and the staff is friendly. Perfect for a mountain getaway. Being right on the river is nice.
Bodde här 2 nätter i mars 2024
Svar från Dina 31 mars 2024
Thank you for your feedback. Come again.

10/10 Fantastiskt

Beverly

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love
Bodde här 3 nätter i februari 2024
Svar från Guest Services 1 apr. 2024
So glad you enjoyed your stay Beverly. Have a great weekend!

10/10 Fantastiskt

Carolina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything
Bodde här 2 nätter i mars 2024
Svar från Guest Services 1 apr. 2024
Thank you Carolina and we hope to see you again soon!

10/10 Fantastiskt

Sharon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great family place.
Bodde här 1 natt i mars 2024
Svar från Robbie Guest Services 31 mars 2024
Thank you and we hope to see you again soon!

6/10 Okej

Tammy

Gillade inte: Boendets skick och faciliteter
this property needs alot of maintenance. very run down
Bodde här 1 natt i mars 2024
Svar från Guest Services 31 mars 2024
Thank you and have agood weekend

10/10 Fantastiskt

Amy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice breakfast included. Room had hot tub and fireplace. Friendly staff. Within walking distance to everything. Highly recommend
Bodde här 4 nätter i mars 2024
Svar från Pete 24 mars 2024
Thank you very much for your review. We are very glad that you enjoyed your stay with us and look forward to seeing you again.

8/10 Bra

Greg

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved the location of this hotel. That was the best part because we could walk anywhere in downtown Gatlinburg with ease. We appreciated the parking although it is very tight and a bit difficult to maneuver. We appreciated that it seemed they were updating areas of the hotel but the only ice machine was on floor 5 because of the construction. The beds were not comfortable and you could feel the springs in them when you laid down. The furniture in the main lobby was worn which was my first inclination that the hotel wouldn’t be super updated. They don’t give you new towels each day or clean up your room until checkout.The staff seemed friendly and helpful.
Bodde här 2 nätter i mars 2024
Svar från Dina 25 mars 2024
Thank you for your feedback. Come again

8/10 Bra

Stacey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient to town.
Bodde här 1 natt i mars 2024
Svar från Dina 24 mars 2024
Thank you for your feedback. Come again.

8/10 Bra

Karen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a good location to stay if you don’t want to drive much. Rooms are clean but bed was little to hard for us. Balcony was nice to sit on and watch people and traffic. Employees were nice and helpful.
Bodde här 3 nätter i mars 2024
Svar från Guest Services 22 mars 2024
Thank you Karen. Have a great weekend!

10/10 Fantastiskt

Lynnette

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay and close to everything in Gatlinburg!
Bodde här 4 nätter i mars 2024
Svar från Dina 21 mars 2024
Thank you for your feedback. Come again.

6/10 Okej

Bote

Bodde här 1 natt i mars 2024
Svar från Dina 22 mars 2024
Thank you for your feedback. Come again.

6/10 Okej

Patrick

Reste med familjen
The hotel is conveniently located if your plans include the National Park and the town of Gatlinburg. However, the facilities are older and a little run down. The town itself reminded us of Clifton Hill in Niagara Falls, Canada, with lots of souvenir stores and kitschy places if that’s what you’re looking for. Our kids enjoyed the pool. We typically prefer newer hotels. We chose this place for it’s proximity to the National Park.
Bodde här 1 natt i mars 2024
Svar från Guest Services 22 mars 2024
Thank you and have a good day.

10/10 Fantastiskt

KD

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The kids LOVED the pool and its super close to Anakeesta
Bodde här 1 natt i mars 2024
Svar från Pete 18 mars 2024
Thank you for your review

8/10 Bra

Helen

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
There were only 2 elevators for the hotel that serviced the hotel and the parking garage. There was always a long wait to use the elevator. Otherwise nice, clean place and would stay again if the elevator situation was ever remedied.
Bodde här 2 nätter i mars 2024
Svar från Pete 17 mars 2024
Thank you for your review. Unfortunately, we do not have the ability to added more elevators.

8/10 Bra

Halle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Pete 18 mars 2024
Thank you for your review

8/10 Bra

Richard

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Property is recently renovated. Still some work going on. Really convenient for the Smoky Mountains.
Bodde här 5 nätter i mars 2024
Svar från Pete 17 mars 2024
Thank you for your review and hope to see you again.

8/10 Bra

Nadine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a decent hotel , the location was great. It was walkable to the main street so we didn't have to drive and find parking.
Bodde här 1 natt i mars 2024
Svar från Pete 17 mars 2024
Thank you for your review.

10/10 Fantastiskt

jacqueline

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is an older hotel so don't expect perfection, but it is clean and quiet and the service members were all friendly and helpful. Breakfast was pretty good too and free! Loved the little balcony to sit at. You can walk up the block and you are on the main road where all the shops are.
Bodde här 1 natt i mars 2024
Svar från Guest Services 22 mars 2024
Thank you and we hope to see you again soon!

8/10 Bra

chris

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location good condition for age of hotel
Bodde här 4 nätter i mars 2024
Svar från Guest Services 14 mars 2024
Thank you and come again

2/10 Väldigt dåligt

Shelly

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The beds are sagging in the middle, the toilet is broken, the door threshold is missing, and the hallway smells like weed. It's just gross.
Bodde här 1 natt i mars 2024
Svar från Guest Services 14 mars 2024
Thank you for your feedback. I hope you reported the issues so they could be resolved. Have a good weekend

8/10 Bra

Alyvia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The location is amazing. Nice staff, Clean rooms. Breakfast overlooking river is nice. Elevators and parking are only downside.
Bodde här 2 nätter i mars 2024
Svar från Guest Services 14 mars 2024
Thank you Alyvia. Come again soon!

10/10 Fantastiskt

Antonio

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was clean I liked it
Bodde här 1 natt i mars 2024
Svar från Guest Services 14 mars 2024
Thank you Antonio. Have a great weekend!