Well, we booked this cabin a month out and little did we know we would be staying in Tennessee on the week of what was the coldest week Tennessee has had in years. The cabin was absolutely perfect, the views were spectacular! There is a 3rd story balcony shielded by the roof with rocking chairs to take in the views of people skiing or mountain views as far as the eye could see. The pool was a lot of fun even for the baby. Hot tub was perfect, and there was everything you needed but the food of course to cook and enjoy a family dinner. Like everyone else that week staying in Gatlinburg we had some issues with the heat and hot water. However, the staff for Smoky Mountain Vistas were readily available with a phone call, they had heating guys there that night, space heaters in the meantime and their Maintenance staff we call Uncle Ken was there the very next morning to repair what sounded like a lot of people were dealing with that week in the frigid temperatures. My wife and I have stayed at hotels and other Vrbo homes before where if you had issues, you couldn't get ahold of anyone. So, if you want a beautiful cabin and a stellar staff who will go out of their way to make sure you are comfortable and happy, book this place. We have every intention on booking with them in the future and couldnt be happier. Thank you all so very much for a memorable stay.