Hotell i Gato

“We booked two rooms; one was good. The other had a broken AC and smelled damp. The staff took the problem seriously and tried to resolve it. When that didn’t work, we were given a new room that was good in every way. The staff were consistently excellent! The pool is minimal, absolutely not what I expected. As a result, none of us or our three children wanted to swim. The breakfast was poor—neither tasty nor offering a good selection. It was okay, but not worthy of the Hyatt name.”

“Absolutely beautiful! Service outstanding and everyone is very polite and nice. Rooms are to die for! Excellent food with a large variety to include vegetarian options.”

“It’s a nice place to spend the night. Nothing fancy, but clean and practical.”

“You could not find a more courteous, helpful and friendly staff.”

“From my arrival to the moment I left, everything is 10/10.”

“Property was clean and very cute. My family enjoyed the stay and would definitely stay again,”

“Nice new property with heated pool which is a plus. I didn’t took the all inclusive option but still had good continental breakfast. Accesible to nearby attractions.”

“This property is only good for 1 or 2 stay. Unfortunately, we didn’t have a good experience. We stayed for 6 days and the room was not cleaned. .We asked for the bathroom and room to be cleaned as well for towels and it didn’t happened until the night before we left. We had water issues during whole stay. Water pressure and not having hot water. They moved us to another room in which we had an issue with the toilet, then we move back to the original room and the same sheets were on the bed from...

“Excelente todo gracias”

“¡Gracias por todo! ¡Todo con la estadía estuvo espectacular!! Volveremos con amistades y familia. Cayey esta hermoso. ¡Nos encantó!”

“Can not recommend. Room smelled moldy and musty - got respiratory issues, and allergic reaction to the mold. Front desk did not adress the issues, only stating fully booked. ”

“Serena's Boutique Hotel is a magical place. From the moment you check in, you feel a sense of peace & tranquility. Our patio/sea view room was spacious & comfortable with a large bathroom. The view from the patio was dreamy. By day, it was lush, mountainous beauty & by night it sparkled with the pretty city lights. We were spoiled with a delicious homemade breakfast every morning & enjoyed one very special traditional Puerto Rican homecooked dinner during our stay. My teens enjoyed the...

“Excelente servicio”

“Hotellet låg extremt långt utanför stan och det var jättesvårt och dyrt att ta sig runt OM man inte har bil. Stranden var inte alls bra utan man får ta sig ca 30 minuter med bil till en mycket bättre eller gå 15 minuter till en som var helt okej. Killen i receptionen var dock extremt hjälpsam och erbjöd väldigt god service så tack vara han blev inte våra nätter där så tokiga trots allt.”

“Good experience”

“Friendly, respectful, efficient staff. Peaceful Mountain View’s, solid and safe structure foundation, nice and clean room, very nice nature views and sounds”

“We arrived late at night and there was no toilet paper. The owner did get back to me fairly quickly to tell me where to find some. The shower had no curtains or door so the water poured all over the bathroom floor and into the hallway. The remotes left for The tv only worked for 1 of the tvs. Parking is terrible. There’s no lot or actual spaces. Just have to park on the side of the street. The room was clean, we only saw 2 cockroaches which I was expecting way more for PR. The pool was clean....