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Recensioner av Macdonald Crutherland House and Spa

4 out of 5
Macdonald Crutherland House and Spa
Strathaven Road, East Kilbride, Glasgow, Scotland

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 330 av 864 recensioner" "
8 - Bra i betyg. 294 av 864 recensioner" "
6 - Okej i betyg. 127 av 864 recensioner" "
4 - Dåligt i betyg. 74 av 864 recensioner" "
2 - Väldigt dåligt i betyg. 39 av 864 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

6/10 Okej

Håkan, Sweden

Gillade: Personal och service och rummets bekvämlighet
Härliga sängar och Finlandsfärja restaurang
Vi hade svårt att finna stället trots GPS. Låg i någon park lite snett upp från vägen, i såg en räv på väg dit. Skulle tydligen vara fina omgivningar att promenera i runt hotellet. Personalen var trevlig. Bar och restaurang var lite knasiga i sin design och inredning. Restaurangen påminde om en finlandsfärja fast servicen var tänkt att tillhöra en lyxrestaurang. Kände mig lite malplacerad i detta virrvarr av intryck. Men var ju oxå trött. Man kunde käkat i baren istället för restaurangen, där de närmast bjöd på samma meny. Deras spa var rätt trevligt, men vi valde att inte mer än titta in där. Vill minnas att sängarna var härliga att sova i, vilket gjorde oss glada för vi stannade lite längre på morgonen. Frukosten var inte mycket att glädjas åt.

4/10 Dåligt

Jamie

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really poor preparation, room not ready when checked in, unable to resolve, lack of room cleaning, poor service and lack of care
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Christian

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wir hatten einen schönen Aufenthalt. Die ganze Anlage hat einen etwas morbiden Charme, ist aber gemütlich und das Personal freundlich. Besonders gut hat uns die Schwimmhalle mit Sauna und Dampfbad gefallen. Auch das Frühstück ist gut. Die Bodenwellen in der Zufahrt haben meiner Karre allerdings fast den Frontspoiler abgerissen. Wer ruhige Tage in einer netten Umgebung sucht, ist hier genau richtig.
Bodde här 1 natt i mars 2024

8/10 Bra

Claire

Gillade: Renlighet och personal och service
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

8/10 Bra

Olabisi Kikelomo

Bodde här 1 natt i mars 2024

8/10 Bra

Cheryl

Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Property could do with refurbishing but lovely
Bodde här 5 nätter i december 2023

6/10 Okej

Donna

Reste med sin partner
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
It was tired … and in need of some upgrading
Bodde här 1 natt i mars 2024

6/10 Okej

David

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024

6/10 Okej

Lynn

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Check in was quick but first room was so far away we couldn’t connect to Wi-Fi or get a decent signal. Got moved to a different room and it had no robes ,slipper,it towels, had to phone and get them delivered. Also tv remote didn’t work. Dinner was ok but service very slow. Breakfast was good with plenty of choice. 44754f06-6af5-4b60-8afb-014806c8de30
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Gillian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Booked a last minute break for over the Christmas period. Loved every minute of my stay. Staff were lovely, welcoming and friendly and found time for short chats with this solo traveller. Breakfast was excellent with plenty of choice and prompt in addressing any specific dietary requirements. Well done team. Bar menu was limited but food freshly made. The gym, pool, sauna etc were open to guests on Christmas Day, this is not the norm at other hotels I’ve stayed at over Christmas. Very enjoyable and relaxing stay.
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Anastasios

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023

2/10 Väldigt dåligt

Helen

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Room 109 nightmare
Awful room very unhappy. Bedding crumpled lights in bathroom and also bedroom didn’t work. Women up by bin men at 6am. No info in room re price of breakfast or timings. Wrong towels left. Tv not working barman came to room to fix it was set for PlayStation so that’s why it wouldn’t work. Not a restful stay at all. Was told manager would speak to me re this complaint it’s now 5 days and they have not returned my all.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Robert

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

Ali

Affärsresenär
Gillade inte: Boendets skick och faciliteter
The room given to me was dirty cobwebs in the bathroom poor room and dirty.
Bodde här 1 natt i november 2023

6/10 Okej

Philip

Affärsresenär
Gillade: Renlighet
Perfectly fine
Felt a little dated. Double room was two single beds pushed together so keep splitting during the night making it hard to stay comfortable/asleep. Wifi was weak in my room and disconnected frequently. Sink was slow to drain. Overall, perfectly fine for staying for work in the area and the facilities of the hotel are of a high standard, but the rooms aren't as comfortable as a more modern hotel
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Manzoora

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was quite noisy during the night, i could hear doors shutting loudly. I left wet towels in the bathroom as there was a puddle os water on the floor after i had a shower. There were clean towels left in the room when i got back in the evening but the wet towels were all still in the bathroom. Apart from this 1 complaint the rooms were pleasant
Bodde här 4 nätter i november 2023

10/10 Fantastiskt

Natalja

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely quote place with swimming pool for kids
Bodde här 2 nätter i oktober 2023

6/10 Okej

Emma

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Was up visiting family for a christening so just a quick overnight stay. Sadly didn’t get to use any of the facilities. This hotel is set in beautiful grounds and was dog friendly
Bodde här 1 natt i oktober 2023

4/10 Dåligt

Jane

Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

craig

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Really nice stay, pets welcome staff very happy to help ☺
Bodde här 1 natt i oktober 2023

6/10 Okej

Emma

Reste med familjen
Gillade: Renlighet och personal och service
Nice people, nice place, good sleep and breakfast good. However, the decor in our room was very tired, peeling wall paper and generally dated style. Room lighting very poor - not enough and sometimes not working , limited amount of plugs for charging devices for a family room. TV very small, intermittently would not switch on and limited entertainment available. Generally, hotel needs an upgrade. The interior feels neglected. Nice to have the Gym pool and spa on offer, but equally needing to update.
Bodde här 4 nätter i oktober 2023

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Disappointing
Disappointing. Room was tired and there were bits of cleaning that could have been better. On checking in we’re told that the pool was out of action after the boiler had broken down, appreciate this was out of their control but wasn’t ideal when we chose the hotel as it had a pool and we had 2 kids with swimming stuff in hand ready to go a swim. Feel we could have been informed prior to arrival, I got at least 2 emails from them in the days prior to our stay. Since our stay we sent 2 emails direct to the hotel to highlight these concerns but have had no reply. On a positive, breakfast and staff at breakfast were good.
Bodde här 1 natt i oktober 2023
Svar från Boshra 19 okt. 2023
Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near futureRegards Boshra

10/10 Fantastiskt

Ann

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023

2/10 Väldigt dåligt

Pam

Run down hotel need to upgrade room and swimming area
Bodde här 1 natt i oktober 2023

4/10 Dåligt

skoda seat

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och rummets bekvämlighet
Dont Do Gluten free
stayed here for a Business trip and was not made to feel welcome. when it came to having food no one could accommodate me for Gluten free
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Joanne

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Ijaz

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fabulous
Bodde här 1 natt i oktober 2023

8/10 Bra

Susan

Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Stephen

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Old and tired
Very disappointed. Room was old and tired. Wallpaper was coming off ceiling and wall. Electrical outlet didn’t work. Shower was old and had black mold.
Bodde här 9 nätter i september 2023
Svar från Boshra 6 okt. 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

2/10 Väldigt dåligt

Marianne

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was dated. Room was extremely dated with unsafe carpet which moves as you walk. Rusted screws and mirrors in bathroom. Mattress was like a camp mattress from years ago. Definitely not a 4 star hotel. I’d give it a 1 or 2 star
Bodde här 2 nätter i september 2023
Svar från Boshra 6 okt. 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

10/10 Fantastiskt

Graham

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
2 night stay DBB
Great 2 days dinner b&b break. Restaurant food excellent. Served full cooked breakfast all piping hot. Stayed Sunday/Monday to avoid busy Friday/Saturday stay.
Bodde här 2 nätter i september 2023
Svar från Boshra 28 sep. 2023
Dear Graham Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 Okej

michael

Affärsresenär
Gillade: Boendets skick och faciliteter
2twin beds pushed together do not a double bed make
Bodde här 1 natt i september 2023
Svar från Boshra 28 sep. 2023
Dear Michael Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

10/10 Fantastiskt

Alex

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i september 2023
Svar från b 28 sep. 2023
Dear Alex Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 Okej

Joanne

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Ok but make sure you let people know full details
Hotel was nice. Booked on Half Board but not advised neither at check in or in the restaurant that their was a £30 limit for evening meal . I asked if the venison on the menu was included and was told yes, then advised I have an additional bill to pay!
Bodde här 1 natt i september 2023
Svar från Boshra 28 sep. 2023
Dear JoanneThank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

10/10 Fantastiskt

NADEEM, GILLINGHAM

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great loaction with good view. Helpful and friendly staff.
Bodde här 1 natt i augusti 2023
Svar från Boshra 28 sep. 2023
Dear Nadeem Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

4/10 Dåligt

Lisa

Bodde här 1 natt i september 2023

6/10 Okej

Neil

Bodde här 1 natt i augusti 2023

8/10 Bra

Jill

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel and great spa/pool. Remote and I'd recommend a taxi into town for supplies essential. Breakfast only served up to 9.30 (sharp). Bacon roll would be 13 quid as they charge an £8 tray charge for a £5 roll. Free bus shuttle running for the Ukraine's who stay for free. £13 for a cheese sandwich with side salad. Didn't order anything but loved the pool. Would stay again but I'd bring plenty supplies. Local restaurants deliver and there is a great choice in town. Japanese and nepalise restaurants are out of this world. One of the receptionists was a wee bit rude and had little information to share "I'm not from here!" Perhaps not but you are being paid to provide a service so get yourself clued up as holiday makers do tend to ask silly questions. Apologies for interrupting your busy day..... Everyone else fell over themselves to assist and help (with a smile)
Bodde här 2 nätter i augusti 2023
Svar från Boshra 28 sep. 2023
Dear Jill Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near futureKind regards,Boshra

10/10 Fantastiskt

Lalu

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful Stay , Very nice rooms and very well maintained.
Bodde här 1 natt i augusti 2023
Svar från Boshra 28 sep. 2023
Dear Lalu Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 Okej

Syed, Warrington

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Hotel service was terrible, room cleaning was not done at arrival and even not done next day. After many complains on 3rd day room was get cleaned but only bed sheets were made up, rubbish all over the floor. Really disappointed with the service.
Bodde här 4 nätter i augusti 2023
Svar från Boshra 6 okt. 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

10/10 Fantastiskt

BEI

Bodde här 2 nätter i augusti 2023
Svar från Boshra 28 sep. 2023
Dear Bel Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

10/10 Fantastiskt

Alison

Reste med familjen
Gillade: Bekvämligheter
Beautiful surroundings yes the decor could do with some TLC but clean, staff were excellent in reception and restaurant Food above expected on half board basis could do with a little more choice of mains overall a good hotel
Bodde här 3 nätter i augusti 2023
Svar från Boshra 28 sep. 2023
Dear Alison Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

10/10 Fantastiskt

Yvonne

Bodde här 2 nätter i augusti 2023
Svar från Boshra 28 sep. 2023
Dear Yvonne Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Poor service, tired room
I stayed for 4 nights on a bed and breakfast rate. The buffet breakfast was poor every morning. The buffet was sparse with items running out and not being replaced. Staff were frequently being asked if there was more food available. Small amounts were brought out but no one was overseeing the buffet to ensure a high standard was maintained throughout the times breakfast was available. It took 24 minutes from arriving and ordering coffee to coffee being served. Room service was poor. I returned to my room at 3pm and the room had not been serviced. I then had to visit reception to request this was done. It then took 20 minutes for anyone to attend the room and 3 subsequent trips for room supplies to be brought. The shower also leaked and the bathroom floor was soaking from this.
Bodde här 4 nätter i augusti 2023
Svar från Boshra 6 okt. 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

10/10 Fantastiskt

Donald

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i augusti 2023
Svar från Boshra 28 sep. 2023
Dear Donald Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

4/10 Dåligt

emma

Bodde här 1 natt i augusti 2023

6/10 Okej

Phil

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Family
The hotel is beautiful, and the staff are great- unfortunately over our past few stays we’ve seen the hotel doesn’t appear invested in and is really showing it’s age. Marked and work bedding by, leaky showers, wallpaper falling off, holes and rotten wood. Sad really as it’s a beautiful place!
Bodde här 1 natt i augusti 2023
Svar från Boshra 6 okt. 2023
Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near future

2/10 Väldigt dåligt

Zahad

Bodde här 1 natt i augusti 2023