We can not recommend this property or Luxe Vaca. Beginning w/ the property: The use stock photos does not set proper expectations on the property itself. The proximity to the beach is great, but the home was run down with a number of safety/ health concerns. Specifically; missing/faulty smoke detectors, mold covered the ceiling of a bathroom whose shower trim was installed backwards and spun in circles making getting a comfortable temperature frustrating with the surprise of burning or freezing water. One balcony had loose and swaying walls/rails (6" + of movement), sloping stairs with moving handrails and weathered mats to cover the poor condition of the balconies resulting in trip hazards and ultimately causing me to fall /skin my shoulder. The driveway has a sink hole large enough for a foot to step in that would be a hazard for anyone arriving at night/ not seeing where they stepped. We were told that a bear broke in a couple weeks prior and at least 2 doors did not close properly with one that we could not get to lock. Health and Safety aside, the kitchen cabinets were filthy/sticky with a number of broken appliances/ defective utensils that no one bothered to removed. We were not successful in getting any of the TVs to work in the bedrooms and could barely enjoy the yard with all of the furnishings covered in dirt, spider webs with burrs throughout.
Regarding LuxeVaca, they did initially respond and addressed some of the items while we were there. Some staff was friendly, although one of the local contacts argued with us and was rude in taking our complaint. Because of the health and safety concern, the local rep 'escalated' and only after several follow ups, did we hear from the Director, 5 days later. Shocked by the lack of response, we dug into the reviews and it became clear we were not the first to surface the concerns. We were offered a concession for situations like ours if we sign a release preventing guests from being able to review their stay. LuxeVaca does not accurately represent the property and may be out of compliance w/ local ordinance. The listing notes compliance with OSHA hotel/ lodging regulations, use of ozonators to filter the air, however, mold, dilapidated stairs, swaying balcony rails and flashing light on calling for ozonator filter change suggests that conforming to these standard is not actually something enforced. Had we received timely/ professional responses, this review may look different.