Dear Ulrica,Thank you for sharing a review about your stay at Kumara Serenoa by Lopesan Hotels****.We are sorry that we did not meet your cleaning standards and would have loved to hear from you directly during your stay to discuss and clarify everything on the spot.About insects, having large garden spaces and living on an island with a tropical climate means that on specific occasions they can enter the room. The hotel carries out periodic fumigation controls certified by a specialized company, but it may happen that in isolated cases occur occasionally. You can read in the comments on this portal that this type of event does not usually occur in this hotel, so it is not a cleanliness problem but rather the characteristics of the destination and the climate. Even so, we are always alert to prevent this from causing inconvenience to our customers.We are sorry you were not fully satisfied during your stay and do not hesitate to contact us directly if you decide to be back in the future.Kind regards,Public Relations

Dear Mathias,Thank you for sharing a review about your stay at Kumara Serenoa by Lopesan Hotels****.We are very sorry to hear that we didnt reach your standards in regards of the quality and variety of the food.Balinese beds are a premium alternative to sunbeds for clients who want to enjoy a much more luxurious and pleasant stay. They are offered for a special price of 20, in which we include a bottle of cava, for even greater enjoyment.Once again we apologise you were not fully satisfied during your stay and do not hesitate to contact us directly if you decide to be back in the future, so we make it up to you. Kind regards,Public Relations

Liebe Niram,Vielen Dank, dass Sie Ihre Erfahrung in unserem Hotel kommentiert und mit anderen Reisenden geteilt haben.Ihre Bewertungen und Kommentare helfen uns, unsere Dienstleistungen zu verbessern, und deshalb möchten wir uns bei Ihnen dafür bedanken, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.Wir freuen uns, dass wir Ihre Erwartungen erfüllt haben und dass Sie unser Hotel genossen haben, obwohl wir uns entschuldigen, wenn unsere Dienstleistungen zu irgendeinem Zeitpunkt nicht Ihren Wünschen entsprachen.Wir hoffen, Sie bald zu sehen!Aufrichtig,Kumara Serenoa by Lopesan Hotels

Dear Mr. Eric,First of all, we would like to thank you for taking part of your precious time to reviewing your stay with us.The evaluations and comments of all our clients are important to us, as it allows us to know in which aspects we must improve and in which to continue working in the same line.In this sense, we are pleased to read that your experience with us has been gratifying and that you have been able to enjoy your vacation at our hotel.Specifically, we thank you for your wonderful comments about our staff and facilities, we are glad that everything has been to your liking.We look forward to welcoming you back to our hotel!Sincerely,Kumara Serenoa by Lopesan Hotels

Dear guest, We are really excited after reading the nice review you have left us.Undoubtedly, we work daily to achieve the well-being of our guests, so with comments like yours our daily effort is rewarded and there is no greater satisfaction. Likewise, we would like to thank you for taking a minute of your precious time to rate us and share it in this community. We look forward to having you as a customer again and serving you once again! Sincerely, Kumara Serenoa by lopesan Hotels

Dear Carolina, Our main objective is offering excellent service to our clients. We work hard day after day to be able to achieve this and there is no better reward than reading an opinion as positive as the one which you have written. Please next time do not hesitate to contact our reception, we can offer you a topper to make your bed softer. We would like to apologise if our wifi connection did not meet your expectation. Thank you. We hope to maintain this connection in the future and have the pleasure of a visit from you in the future. Kind regards,’

Dear Anders, Our main objective is offering excellent service to our clients. That is why we are pleased to read that your opinion of the food is positive. We will pass your comments on to the department who will be, we are sure, excited to receive them.We hope that this link between us continues in the future and that we can enjoy your company again soon. With kind regards, Kumara Serenoa by Lopesan Hotels

Dear Marie Louise, Acting as a second home for our visitors is a great responsibility for us. Our desire is that everything should be perfect so that our guests’ only concern is enjoying both the hotel and this beautiful island. Comments such as yours encourage us to continue, to keep working hard, reminding us that the work is worth it. We are happy that your time with us met your expectations and we hope that it will not be too long until we see you again. Thank you, Kumara Serenoa by Lopesan Hotels

Dear Ludwig,, Thank you for choosing us for your last visit to Gran Canaria. It gives us great satisfaction to know that you enjoyed your stay at the hotel. Thank you for sharing your experience with other holidaymakers and for your comments giving us ideas for our future. We hope that we will see you again at the hotel. Kind regards, Kumara Serenoa by Lopesan Hotels

Dear Guest, Thank you for choosing us for your last visit to Gran Canaria. It gives us great satisfaction to know that you enjoyed your stay at the hotel. Thank you for sharing your experience with other holidaymakers and for your comments . Kind regards, Kumara Serenoa by Lopesan Hotels

Dear David, first of all we would like to thank you very much for choosing our hotel for your holiday in the south of Gran Canaria and also for taking the time to give your review on Expedia. We deeply regret that we did not meet your expectations and would like to apologise for any inconvenience during your stay. Regarding your impression about the food, we would like to inform you that regardless of the accommodation options we offer at the hotel we always take into account the quality of our products, offering our guests top quality products. Thank you for sharing your experience with other holidaymakers ,We hope that you will visit Gran Canaria again. Best regards, Kumara Serenoa by Lopesan Hotels

Dear ,Thank you for sharing a review in Booking about your stay at Kumara Serenoa by Lopesan Hotels****.We are happy to hear you enjoyed your holidays and that you were satisfied with the service given.It was a pleasure to have you and we would love to welcome you back with us in the future!Kind regards,Public Relations

Sehr geehrte Marco,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Wir freuen uns, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten.Es war uns eine Freude, Sie hier zu haben und wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen!Mit den besten Wünschen,Öffentlichkeitsarbeit

Dear Sidsel,Thank you for sharing a review of your stay at the hotel Kumara Serenoa by Lopesan Hotels****.We are happy to read your appreciation about the kindness and attention of our staff, who with their dedication and professionalism, do everything possible to offer an impeccable service to our clients.Were thrilled to read that you thoroughly enjoyed your stay and our location and hotel facilities were to your convenience.It was a pleasure to have you here and dont hesitate to let us know if we can be helpful in anyway.Kind regards,Public Relations

Sehr geehrte Magdalena,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Wir freuen uns, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten.Es war uns eine Freude, Sie hier zu haben und wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen!Mit den besten Wünschen,Öffentlichkeitsarbeit

Dear Adrianus,Thank you for sharing a review of your stay at the hotel Kumara Serenoa by Lopesan Hotels****.We are happy to hear you enjoyed your holidays and that you were satisfied with the service given.The sunloungers are complimentary for our guests while the balibeds are chargable as part of a premium experience.It was a pleasure to have you and we would love to welcome you back with us in the future!Kind regards,Public Relations

Chère Madame Anne Caroline,Merci d'avoir partagé un avis concernant votre séjour à Kumara Serenoa by Lopesan Hotels****.Nous sommes ravis que vous ayez apprécié vos vacances et que vous ayez été satisfait du service rendu.Ce fut un plaisir de vous avoir et nous serions ravis de vous accueillir à nouveau parmi nous à l'avenir!Au plaisir,Relations publiques

Gentilissimo Fabio, Grazie mille per il commento che ha voluto compartire circa la sua permanenza nel nostro hotel. É un piacere leggere che ha apprezzato la nostra struttura. Terremo in considerazione il suo prezioso consiglio e lo faremo presente al dipartimento interessato. Speriamo di rivedervi presto! Un saluto. RRPP

Sehr geehrte Jorg,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Es tut uns leid zu hören, dass Sie mit dem angebotenen Buffetservice nicht vollständig zufrieden waren, und wir nehmen alle Ihre Kommentare zur Kenntnis, damit wir den Service verbessern können.Es tut uns leid, dass Sie während Ihres Aufenthaltes nicht vollständig zufrieden waren und zögern Sie nicht, uns direkt zu kontaktieren, wenn Sie sich entscheiden, in Zukunft wiederzukommen.Mit freundlichen Grüße,Öffentlichkeitsarbeit

Sehr geehrte Ralph,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Wir freuen uns, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten.Es war uns eine Freude, Sie hier zu haben und wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen!Mit den besten Wünschen,Öffentlichkeitsarbeit

Cher Frederic,Merci d'avoir partagé un avis concernant votre séjour à Kumara Serenoa by Lopesan Hotels****.Nous sommes ravis que vous ayez apprécié vos vacances et que vous ayez été satisfait du service rendu.Ce fut un plaisir de vous avoir et nous serions ravis de vous accueillir à nouveau parmi nous à l'avenir!Bien à vous,Relations publiques

Sehr geehrte Bjoern,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Im Rahmen unseres Nachhaltigkeitsprogramms berechnen wir derzeit einen Aufpreis von 1 pro neuem Handtuch. Dies hilft uns, viele Wasserressourcen zu schonen und unsere Gäste stärker darauf aufmerksam zu machen, wie kostbar und knapp Wasser auf dieser Insel ist.Es war uns eine Freude, Sie im Hotel zu begrüßen und wir hoffen, Sie bald bei Ihrem nächsten Urlaub auf Gran Canaria begrüßen zu dürfen.Mit freundlichen Grüße,Öffentlichkeitsarbeit

Estimada Cathaysa,Gracias por compartir una reseña sobre su estancia en el Kumara Serenoa by Lopesan Hotels****.Estamos encantados de que haya disfrutado tanto de su estancia con nosotros y aprecie tanto la comodidad de nuestras instalaciones y el fantástico servicio que ofrece nuestro personal.Fue un placer darle la bienvenida, y nos encantaría recibirle de nuevo con nosotros en un futuro!Un cordial saludo,Relaciones Públicas

Sehr geehrte Herr Franz,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Wir freuen uns, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten.Wir nehmen Ihre Kommentare zur Kenntnis, um den Service zu verbessernEs war uns eine Freude, Sie hier zu haben und wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen!Mit den besten Wünschen,Öffentlichkeitsarbeit

Sehr geehrte Gulsah,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Es tut uns leid zu lesen, dass nicht alle Hotelmitarbeiter freundlich zu Ihnen waren. Wenn es erneut auftritt, zögern Sie nicht, das Personal zu benachrichtigen, damit es Ihnen die entsprechenden Erklärungen geben und die von Ihnen gemeldeten Fehler korrigieren kann.Wir hoffen, dass Ihr Vorfall mit der Kaution gelöst wurde. Sollte dies nicht der Fall sein, kontaktieren Sie uns bitte und wir werden Ihre Situation prüfen.Es tut uns leid, dass Sie während Ihres Aufenthaltes nicht vollständig zufrieden waren und zögern Sie nicht, uns direkt zu kontaktieren, wenn Sie sich entscheiden, in Zukunft wiederzukommen.Mit freundlichen Grüße,Öffentlichkeitsarbeit

Estimada Alba,Gracias por compartir una reseña sobre su estancia en el Kumara Serenoa by Lopesan Hotels****.Estamos muy complacidos de leer que disfrutó de su estancia con nosotros, especialmente de la cómoda habitación.Esperamos darle la bienvenida de nuevo muy pronto.Saludos cordiales,Relaciones Públicas

Estimada Noelia,Gracias por compartir una reseña sobre su estancia en el Kumara Serenoa by Lopesan Hotels****.Estamos encantados de que haya disfrutado tanto de su estancia con nosotros y aprecie tanto el fantástico servicio que ofrecemos. Por otro lado, tomamos nota con respecto a su comentario sobre la variedad de comida.Fue un placer darle la bienvenida, y nos encantaría recibirle de nuevo con nosotros en un futuro!Un cordial saludo,Relaciones Públicas

Dear Ross,Thank you for sharing a review of your stay at the hotel Kumara Serenoa by Lopesan Hotels****.Happy you enjoyed your stay with us!We are surprised by your comment about the location of the hotel, since most of our clients know and appreciate the place where we are and take advantage of this to enjoy the peace and tranquility of the area, which contrasts with the constant hustle and bustle of the areas more touristy of Maspalomas.It was a pleasure to have you here and we would love to welcome you back in the future!Kind regards,Public Relations

Estimada Yessenia,Gracias por compartir una reseña sobre su estancia en el Kumara Serenoa by Lopesan Hotels****.Estamos encantados de que haya disfrutado tanto de su estancia con nosotros.Las camas balinesas son una alternativa premium a las hamacas para los clientes que desean disfrutar de una estancia mucho más lujosa y placentera. Se ofrecen por un precio especial de 20, en la que incluimos un botella de cava, para un disfrute aún mayor. Fue un placer darle la bienvenida, y nos encantaría recibirle de nuevo con nosotros en un futuro!Un cordial saludo,Relaciones Públicas

Dear Deborah,Thank you for sharing a review about your stay at Kumara Serenoa by Lopesan Hotels****.We are happy to hear you enjoyed your holidays and that you were satisfied with the service given.It was a pleasure to have you and we would love to welcome you back with us in the future!Kind regards,Public Relations