Dear Hannelore, From the first moment you were attended by the owner of the villa, it is true that you were not comfortable since you arrived and weylwere offered to look for another place and you would get your money back since 14 days of vacation is not the best thing to do. You said that you did not want to leave but that the price would be lowered and the owner did not agree and so you decided to stay. You were given everything you needed from the beginning, it is true that there was a small water leak and it was fixed immediately, these are things that cannot be foreseen. There were towels and kitchen towels and since there were not enough for you, we were given more, everything you asked for was given to you. The villa is an association of dwarf donkeys and the people who went were the person in charge of the animals who were going to feed and water them and Antonio who is the owner and Maripino, they have to go because they are sustainable villas and they have to maintain the pool and clean the outside areas. We do not agree with the cleanliness, since it is the first time that someone complains to us, we have always had positive comments. The only thing that has been changed from the photos is an area of land that was there and that has been avility to hold events, the rest has not changed anything, all photos belong to the property. I am sorry for your comments but we did our best to make you feel at home. Regards, Yaiza