Our first impression of this hotel was amazing. The staff was wonderful and accommodating, very helpful in letting us know all that Granada had to offer (especially in a non-touristy way). We stayed in the tower room and the view of the Alhambra was phenomenal - best view in the city.
We wanted to love this hotel but unfortunately on our second day, we started to notice a major issue. We began finding silverfish in our bed. Not one, not two, but an overall count of 17... we tried to get them all out and sleep but were woken up in the middle of the night getting crawled on. We were unable to sleep from 3:30am until we left. We would have left early but our car was parked in their private lot so we had to wait until the driver can for our 8:30 appointment to be dropped off there.
Except that the driver didn’t show up at 8:30 like we scheduled. They came a little after 9am. It’s a good thing we didn’t need to get to an airport or have an appointment because we would have been late.
When we told them that we were unable to sleep and showed them photos of the silverfish, they just made a note and said “ew”... but didn’t make up for it at all. In fact, after that she said “well you’ve paid so you don’t owe anything and you’re all set to go.” Really, guys? No.
I hope these issues are fixed because this could really be an amazing space.