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Recensioner av Quality Inn & Suites - Granbury

2.5 out of 5
Quality Inn & Suites - Granbury
800 Harbor Lakes Drive, Granbury, TX

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 51 av 124 recensioner" "
8 - Bra i betyg. 34 av 124 recensioner" "
6 - Okej i betyg. 20 av 124 recensioner" "
4 - Dåligt i betyg. 7 av 124 recensioner" "
2 - Väldigt dåligt i betyg. 12 av 124 recensioner" "

8,0/10

Renlighet

8,4/10

Personal och service

7,0/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Robert

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Didn't like the odor
Bodde här 1 natt i maj 2024
Svar från Manager 17 maj 2024
Hello Robert, We're sorry to hear about your experience and will pass your feedback along to our housekeeping team for review. Your input helps us improve for future guests. Thank you for sharing your concerns with us.

10/10 Fantastiskt

Henry

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Is good
Bodde här 1 natt i maj 2024
Svar från Manager 7 maj 2024
Hello Henry,We appreciate your positive feedback about your stay with us. Your satisfaction is important to us, and we hope to welcome you back in the future.

6/10 Okej

billy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was ok. The brakfas however was cold and stale.
Bodde här 1 natt i april 2024
Svar från DV 25 apr. 2024
Thank you for sharing your feedback. We apologize for the cold and stale breakfast. We'll work on improving this for future guests.

8/10 Bra

Anthony

Reste med familjen
Gillade: Renlighet och personal och service
The location was great and the staff were great. The room was clean but sparse furnishings. For a room that could sleep 4 there was only one chair for seating.
Bodde här 1 natt i mars 2024
Svar från DV 14 mars 2024
Anthony,Thank you for taking the time to review usYour feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thank you!DV

10/10 Fantastiskt

Elyar

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good and safe location.
Bodde här 2 nätter i mars 2024
Svar från Shift1 12 mars 2024
Thank you so much for your amazing feedback! we are so glad to know that you have enjoyed your stay with us. Hope to see you again soon! - Thanks

6/10 Okej

Lauren

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is outdated and does not have an elevator. When you first walk in the over powering smell of Fabuloso hits you in the face. The bed covering had cigarette burn marks, and did appear clean. There were also people running up and down the hall in the late/early morning hours. These things aside, the hotel is okay to stay in. I’ve stayed here a few times before but this time things were not the best.
Bodde här 1 natt i februari 2024
Svar från Manager 21 feb. 2024
Hello Lauren, We appreciate your feedback and apologize for any inconvenience during your stay. We strive to provide a comfortable experience for all guests. Your comments will be shared with the team for review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Väldigt dåligt

Brady

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bed was rough came all the way from Texas want a refund
Bodde här 1 natt i februari 2024
Svar från Quality Granbury 12 feb. 2024
Dear Brady, Thank you for choosing to stay with us here at the Quality Inn & Suites in Granbury. On behalf of our entire staff, I would like to apologize for failing to meet your expectations during your most recent stay with us. Your satisfaction with your stay is very important to us as a valued Choice Privileges Member and regular guest. We value your feedback and continuously use it to improve our accomodations for our guests. If there is an issue with your accomodations in anyway the only way we can resolve the issue, or at least make every effort to make your stay as enjoyable as possible, is if we know what it is that doesnt meet your expectations. We are more than happy to make every effort to make sure your stay is enjoyable as best as we can. Although, if we dont know you are unhappy with anything about your stay then we are unable to address the issue. During check out I specifically asked if there were any issues during your stay and if everything was alright. Your response was everything was fine and there wasnt an issue. I asked multiple times simply because our guest's experience is important and if you were unhappy I could find out why and arrange a future upgrade or other accomodation for a future stay. Leaving a negative review about your stay or your experience with out expressing your complaint to the staff or the manager doesn't give us the opportunity to address it and improve things about the hotel as well as our guest experience. I sincerly hope that you will allow us the opportunity to accomodate you in the future and another chance to enhance the experience of your stay. Once again, Thank you for choosing to stay at the Quality Inn and Suites In Granbury Best Regards ToniQuality Inn & Suites

8/10 Bra

Nancy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean comfortable room. Good hot breakfast choices. A little more expensive than I would expect for a single, Sunday night with no holiday crowd.
Bodde här 1 natt i januari 2024
Svar från Manager 25 jan. 2024
Hello Nancy,Thank you for taking the time to share your feedback. We're glad to hear that you found our rooms clean and comfortable, and enjoyed our hot breakfast choices. We appreciate your comments on pricing and will take them into consideration for future improvements. We hope you had a pleasant stay overall and would be thrilled to welcome you back soon.

8/10 Bra

Darren

Affärsresenär
Gillade: Renlighet och personal och service
Good hotel, no frills!
Bodde här 2 nätter i januari 2024
Svar från Quality Inn & Suites 20 jan. 2024
Dear Darren, We thank you for choosing to stay at the Quality Inn in Granbury. We thank you for your feedback and were happy to accomodate you during your recent stay and are happy that you had a good experience. We hope that you will choose to stay with us again. Thank you for being a values guest.Best RegardsQuality Inn & Suites Manager

8/10 Bra

Jojo

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Quality Inn & Suites 10 jan. 2024
Dear Jojo, Thank you choosing to stay with us here at the Quality Inn & Suites in Granbury. Your feedback is important to us as we use it to continuously improve our guests experience and are happy to know you had a pleasant stay with us and hope you choose to stay with us again.Thank you Quality Inn & Suites

10/10 Fantastiskt

Erin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Quality Inn & Suites 8 jan. 2024
Dear Erin, Thank you for choosing to stay with us here at the Quality Inn in Granbury. We appreciate and look forward to your feedback and use it to better improve our guest experience, and are happy to know you enjoyed your stay. We look forward to the opportunity to accomodate you in the future. Thank you.

10/10 Fantastiskt

Beatrix

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Quality Inn & Suites 8 jan. 2024
Dear Beatrix,Thank you for choosing to stay with us at the Quality Inn & Suites in Granbury and are happy to know you enjoyed your stay with us and look for forward to accomodating you again in the future.

10/10 Fantastiskt

Charles

Bodde här 1 natt i januari 2024
Svar från Manager 27 jan. 2024
Hello Charles,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

6/10 Okej

Jasmine

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Janet at the front desk was nice. Check in was easy. NO ELEVATORS! Hotel was pretty aged and old. I asked for a stopper to use the tub for a bath and was told to stuff a rag in the drain 🙄 Couldn’t even take a bath because the water wasn’t hot enough, 2 like warm showers it what I had to settle for. Sink water stank of dogs and fish! I would never stay here again. The ac worked well. No one at the desk to check out, just a stack of other people’s room keys turned in.
Bodde här 1 natt i december 2023
Svar från Quality Inn & Suites 17 dec. 2023
Dear Jasmine, We appreciate your feedback about your stay at our hotel. This is how we improve so we can better accomodate you in any future stays. Our apologies that your stay wasnt to your satisfaction but we do work hard to improve and hope you will choose to stay with us again and give us another chance to better accomodate you.Best Regards,Quality Inn & SuitesGranbury,

6/10 Okej

Toniya

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Manager 13 dec. 2023
Hello Toniya, Thank you for rating our hotel. We apologize if there were any aspects of your stay that did not meet your expectations. We value your feedback and invite you to reach out to our hotel directly with any concerns you may have, so that we can address them appropriately. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

6/10 Okej

Ben

Affärsresenär
Gillade: Renlighet och personal och service
Bodde här 2 nätter i december 2023
Svar från Manager 13 dec. 2023
Hello Ben, We appreciate you choosing our hotel for your recent stay. We would love to hear more about your experience to ensure we continue to improve. Please reach out to our team so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Rebecca

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Quality Inn & Suites 7 dec. 2023
Rebecca, Thank you for your positive rating of our hotel. We are glad you enjoyed your stay and hope you will stay with us again in the future. Best Regards,Quality Inn & Suites

10/10 Fantastiskt

Andrea

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från x 6 dec. 2023
Hello Andrea,We appreciate you choosing our hotel for your stay. If there were any issues during your visit, we encourage you to reach out to us directly so we can address them. We're committed to providing the best possible experience for our guests. Thank you for your support and we hope to have the opportunity to welcome you back in the future.

2/10 Väldigt dåligt

Michelle

Bodde här 1 natt i november 2023
Svar från x 6 dec. 2023
Hello Michelle,We appreciate you choosing our hotel for your stay. If there were any issues during your visit, we encourage you to reach out to us directly so we can address them. We're committed to providing the best possible experience for our guests. Thank you for your support and we hope to have the opportunity to welcome you back in the future.

6/10 Okej

Julie

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i november 2023
Svar från Manager 29 nov. 2023
Hello Julie,We appreciate you choosing our hotel for your stay. If there were any issues during your visit, we encourage you to reach out to us directly so we can address them. We're committed to providing the best possible experience for our guests. Thank you for your support and we hope to have the opportunity to welcome you back in the future.

2/10 Väldigt dåligt

Juan

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Smell bad
Bodde här 1 natt i november 2023
Svar från Manager 19 nov. 2023
Hello Juan,Thank you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced during your stay. We encourage guests to contact our management team directly so that we may address any concerns.

6/10 Okej

Susan

Reste med familjen
Gillade: Personal och service och bekvämligheter
It was conveniently located. The rooms did not smell fresh and seemed dated.
Bodde här 1 natt i oktober 2023
Svar från x 4 nov. 2023
Hello Susan, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Bra

Jose M

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från DV 23 okt. 2023
Jose, Thank you!

8/10 Bra

Todd

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel and rooms were clean and modern, but the breakfast was meager, with instant eggs and no meat.
Bodde här 2 nätter i oktober 2023
Svar från Manager 9 okt. 2023
Hello Todd,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Fantastiskt

George

Gillade: Renlighet
Bodde här 1 natt i oktober 2023
Svar från Manager 9 okt. 2023
Hello George,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 Fantastiskt

Nita

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Manager 5 okt. 2023
Hello Nita,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Fantastiskt

Stephen

Bodde här 2 nätter i september 2023
Svar från Manager 5 okt. 2023
Hello Stephen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okej

Misty

Reste i grupp, Reste med familjen
Gillade: Personal och service
Bodde här 1 natt i september 2023
Svar från x 25 sep. 2023
Hello Misty, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okej

Laurie

Gillade inte: Rummets bekvämlighet
Breakfast was very small selection & cold
Bodde här 1 natt i september 2023
Svar från x 19 sep. 2023
Hello Laurie,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

4/10 Dåligt

Bill

Bodde här 1 natt i september 2023
Svar från Manager 10 okt. 2023
Hello Bill, Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okej

Neyra

Gillade: Personal och service
Hot tub was dirty, and dont have a indoor pool
Bodde här 1 natt i september 2023
Svar från Manager 17 sep. 2023
Hello Neyra,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 Bra

Joshua

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Everyone was very kind. The room was very clean. Shower had great water pressure. No elevator to second floor? That was weird.
Bodde här 1 natt i september 2023
Svar från x 16 sep. 2023
Hi Joshua,We’re happy to hear from you and glad that you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.

10/10 Fantastiskt

Donnie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Manager 16 sep. 2023
Hello Donnie,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okej

Jack

Gillade: Personal och service
Disappointed
If you advertise a King Suite with a hot tub and that is what you are charged then that is what you should deliver. Did not realize it was only 2 story and no elevator. Bad knees and almost didnt make it.
Bodde här 1 natt i september 2023
Svar från x 5 sep. 2023
Hello Jack,Thank you for your review and comments regarding our hotel. If you will look closely at your reservation, you did not book a room with a hot tub. The price of the hot tub room would have been at least 30 more. I apologize for the misleading pictures on Expedia, but we should not be blamed for their false advertising. Next time please call the hotel direct to make your reservation. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Bra

Erika

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Decent stay for decent price!
Check in was great, after 3pm and the clerk turned the room air on before we went up to cool it down for our young child. Friendly when we asked about pool hours! And they have pool towels! Friendly at checkout! Overall great stay!
Bodde här 1 natt i augusti 2023
Svar från Manager 7 sep. 2023
Hi Erika,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

10/10 Fantastiskt

William

Bodde här 1 natt i augusti 2023
Svar från x 16 sep. 2023
Hi William,We’re happy to hear from you and glad that you enjoyed your stay overall. We appreciate you choosing our hotel while visiting. Thank you for your feedback, and we look forward to hosting you again.

10/10 Fantastiskt

Martha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good place to stay in Granbury.
Bodde här 1 natt i augusti 2023
Svar från Manager 26 aug. 2023
Hello Martha,Thank you for your review and comments regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Fantastiskt

Federico

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were welcoming and our room was very clean.
Bodde här 2 nätter i augusti 2023
Svar från x 22 aug. 2023
Hello Federico,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 Bra

Amanda

Reste med husdjur
Gillade: Renlighet och personal och service
This hotel is fine for a night or so. I just used it for a place to crash so cannot comment on anything other than the room (didn’t have breakfast either). Positives: Bed comfortable, room clean. Dog friendly. Negatives: No elevator - which I hadn’t seen when I made the booking & I have mobility issues & struggle with stairs; pet fee $20/pet, check in seemed to take a long time. Imo it’s kinda expensive - I booked same night as had an emergency at home and needed a room for the night - so idk if that meant it was more expensive than usually? Overall the room I got was large & clean and I had a good nights sleep
Bodde här 1 natt i augusti 2023
Svar från Manager 22 aug. 2023
Hi Amanda,We’re happy to hear from you and glad that you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.

10/10 Fantastiskt

Barbara

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean rooms, quiet areas and awesome pool. Thank you
Bodde här 1 natt i augusti 2023
Svar från Manager 11 aug. 2023
Hi Barbara,I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us to see your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från Manager 7 aug. 2023
Hello Michael,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Fantastiskt

Karen

Bodde här 1 natt i juli 2023
Svar från Manager 19 juli 2023
Hello Karen,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Fantastiskt

Carrie

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Nice stay will stay there again.
Bodde här 2 nätter i juni 2023
Svar från Manager 5 juli 2023
Hi Carrie,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Fantastiskt

Mary G

Bodde här 1 natt i juli 2023
Svar från Manager 23 juli 2023
Hello Mary G,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

6/10 Okej

Charles

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bathroom door falling off hinges.
Bodde här 1 natt i maj 2023
Svar från Manager 30 maj 2023
Hello Charles, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Bra

Donna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Not enough breakfast food all was low and didn’t make anymore.
Bodde här 2 nätter i maj 2023
Svar från x 2 juni 2023
Hello Donna, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Bra

Mohammed

Reste med familjen
Gillade: Renlighet och personal och service
Dirty lobby
The Main Door entrance was very dirty.. needs to be pressure wash clean. The lobby needs broomed and mopped cigarette buds on the floor at the entrance. Not Good
Bodde här 3 nätter i maj 2023
Svar från Manager 30 maj 2023
Hello Mohammed, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

4/10 Dåligt

Brayla

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
First room had mold in the vents and reeked of smoke. The front desk took care of it quickly which I appreciated. However the next morning, with more than an hour left of breakfast, we were told they ran out of food. It was fine for our one night stay. Wouldn't book here again tho.
Bodde här 1 natt i maj 2023
Svar från Manager 30 maj 2023
Hello Brayla, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Fantastiskt

Amy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2023
Svar från Manager 20 maj 2023
Hello Amy,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Bra

Donna B

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2023
Svar från quality 14 maj 2023
Hello Donna,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.