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Recensioner av The Grand Hotel at the Grand Canyon

4 out of 5
The Grand Hotel at the Grand Canyon
149 State Highway 64 - Tusayan, Grand Canyon, AZ

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 995 av 1846 recensioner" "
8 - Bra i betyg. 427 av 1846 recensioner" "
6 - Okej i betyg. 235 av 1846 recensioner" "
4 - Dåligt i betyg. 120 av 1846 recensioner" "
2 - Väldigt dåligt i betyg. 69 av 1846 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Elisabeth

Bodde här 2 nätter i september 2022

10/10 Fantastiskt

Patricia, Mercer Island

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice no issues
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location just outside the park.
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 4 maj 2024
Thank you for your feedback. Thank you for being our guests. We hope to see you again soon!

4/10 Dåligt

KEN

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

faith

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff and the closeness to the park
Bodde här 3 nätter i april 2024
Svar från The Grand Hotel 4 maj 2024
Thank you for your feedback. We are so happy you enjoyed your stay with us. Thank you for being our guests. Please come stay with us again soon!

6/10 Okej

Shara

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Check in was at 4- arrived at that time tk be told room was not ready. Also restaurant was not open . Also went down around 6:45 to get water they had out along with tea and coffee. There was no water left so I asked if they could refill it. I was told they were unable to and also that they were getting ready to take it down. It’s water and easy for them to refill. They also took away the coffee they had.
Bodde här 1 natt i maj 2024
Svar från The Grand Hotel 4 maj 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

10/10 Fantastiskt

Bhuvana Chandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Really good.
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 4 maj 2024
Thank you for your feedback. Thank you for being our guests. We are so happy you enjoyed your stay. Please come visit us again soon!

8/10 Bra

William

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The pillows were terrible. Everything else was fine.
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 2 maj 2024
Thank you for your feedback. We are replacing all our pillows soon. Thank you for being our guests. Please come stay with us again soon!

10/10 Fantastiskt

Amy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very upscale hotel
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 1 maj 2024
Thank you for your feedback and rating, we're glad you enjoyed your stay! Hope to see you again sometime.

10/10 Fantastiskt

R Bradley

Bodde här 1 natt i april 2024
Svar från The Grand Hotel 2 maj 2024
Thank you for the great rating. Thank you for being our guests. We are happy you enjoyed your stay. Please come visit us again soon!

10/10 Fantastiskt

Feret

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Séjour au top
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 1 maj 2024
Thank you for your feedback, we're glad you enjoyed your stay! Hope to see you again sometime.

10/10 Fantastiskt

Craig

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location was great
Bodde här 3 nätter i april 2024
Svar från The Grand Hotel 1 maj 2024
Thank you for your feedback, we're glad you enjoyed your stay! Hope to see you again sometime.

4/10 Dåligt

Kimberly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 1 maj 2024
Thank you for your rating and feedback. Thank you for being our guests. I will share your comments with our team. Please come visit us again soon

10/10 Fantastiskt

Nicholas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 1 maj 2024
Thank you for your feedback, we're glad you enjoyed your stay! Hope to see you again sometime.

4/10 Dåligt

dina, pleasant valley

Room was not clean. Mold on ceiling
Bodde här 3 nätter i april 2024
Svar från The Grand Hotel 1 maj 2024
Thank you for your rating and feedback. Thank you for being our guests. I will share your comments with our team. Please come visit us again soon

2/10 Väldigt dåligt

Brittney

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 1 maj 2024
Thank you for your rating and feedback. Thank you for being our guests. I will share your comments with our team. Please come visit us again soon

10/10 Fantastiskt

Patty

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 1 maj 2024
Thank you for your Rating, we're glad you enjoyed your stay! Hope to see you again sometime.

6/10 Okej

Rebecca

Reste med sin partner
Gillade: Renlighet
Really disappointed that the bar was closed because their bartender called in and they didn’t have anyone to cover. It was the whole reason why we chose to stay here for one night.
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 29 apr. 2024
Thank you for your feedback, we apologize for the inconvenience. I will pass the message along to our staff and fix the issue.

10/10 Fantastiskt

Carol

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A woman staff member at the lobby desk was incredibly helpful. She showed real empathy for us when we had arrived a day early unintentionally and she worked quickly to get our room available that day. Her helpful recommendations for the Grand Canyon National Park were spot on. Efficiency Extraordinaire! Our only regret is we didn’t get her name. She was at the desk the afternoon of April 23, 2024. I'm hoping you can identify and commend her within your organization.
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 27 apr. 2024
Thank you for your feedback, we're so glad you enjoyed your stay with us! I believe the woman who helped you was our lodging manager Sally, she does an incredible job here and I will let her know you appreciated her help. Thank you for staying with us and we hope to see you again!

6/10 Okej

Mary

Reste med familjen
Gillade: Personal och service och bekvämligheter
Pillows are terrible. Had to have them replace shower curtain because of the odor. Front desk was nice. Furnishings in room need updating.
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 27 apr. 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

2/10 Väldigt dåligt

Evelin

Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
The hotel looks more like a motel. Worst hotel I ever stayed.
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 27 apr. 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

8/10 Bra

Costa

Gillade: Boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från The Grand Hotel 27 apr. 2024
Thank you for your rating. Thank you for being our guests. Please come visit us again soon!

8/10 Bra

Allison

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Understaffed
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 27 apr. 2024
Thank you for your rating. Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

8/10 Bra

Jolanda van der

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från The Grand Hotel 27 apr. 2024
Thank you for your rating. Thank you for being our guests. We are happy you enjoyed your stay. Please come visit us again soon!

8/10 Bra

William

Bodde här 1 natt i april 2024
Svar från The Grand Hotel 24 apr. 2024
Thank you for your rating. We are happy you enjoyed your stay with us. Please come visit us again soon.

10/10 Fantastiskt

Jenyse, Suffolk

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great service. Beautiful property.
Bodde här 3 nätter i februari 2024
Svar från The Grand Hotel 21 apr. 2024
Thank you for your feedback, we're so happy you enjoyed staying with us. We hope to see you again!

10/10 Fantastiskt

Jay

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location.
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 21 apr. 2024
Thank you for your feedback, we're happy you enjoyed your stay. We hope to see you again soon!

8/10 Bra

Gary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The first frustration was that management imposes a $75 charge on your credit card to cover "incidentals" and refunds it after your stay if you don't have room charges, This seems excessive and unnecessary for an upscale hotel that charges over $300 per night. We ate in their main restaurant and were also disappointed. Some of the salad lettuce was wilted, they don't offer any bread options, and the steak was below average in flavor. I expected better from an upscale restaurant that charges accordingly. Overall the hotel is very nice with these issues that should be easily addressed,
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 21 apr. 2024
Thank you for your feedback, I will pass the message along to the rest of our staff. We hope to see you again.

10/10 Fantastiskt

Richard

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
How close to grand canyon
Bodde här 3 nätter i april 2024
Svar från The Grand Hotel 18 apr. 2024
Thank you for your feedback, we're thrilled you enjoyed your stay! I will let the rest of our team know and we hope to see you again!

10/10 Fantastiskt

Diane

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very helpful and courteous staff. The place was beautiful and clean.
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 15 apr. 2024
Thank you for your feedback. thank you for staying with us at The Grand Hotel

8/10 Bra

HYUNMIN

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Brian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very cool lodge-like feel with comfortable & pleasant rooms, a great restaurant, and enjoyable pool/spa. The fitness center looked nice, too. Super convenient park access and easy return from the South Rim in the evening. A tasty pizza place (“We Cook”) with local craft beer, and a cool, woodsy looking Starbucks are just up the road a short ways (walkable in ~10 min.). Hot coffee in the lobby too, and friendly staff. Highly recommend!
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 13 apr. 2024
Thank you for feedback, we're so happy you enjoyed your stay and appreciate your kindness! I will be sure to relay the message to our team.

10/10 Fantastiskt

paul

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
stores, restaurants and gas were very expensive. felt like they could charge whatever they wanted because of where they were! not good!
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 13 apr. 2024
Thank you for your feedback, I will be sure to make note of it. We appreciate you staying with us and hope to see you again.

10/10 Fantastiskt

Brindha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent place and service
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 12 apr. 2024
Thank you for your feedback, we're so glad you enjoyed your stay! I will relay your message to our team, and we hope to see you again!

6/10 Okej

Matthew

Gillade: Renlighet och personal och service
Rooms were nice, but dated, showing wear & tear. Pricey for the overall condition. Bathtub did not drain properly. Pricey for the overall condition. Real coffee cups, instead of paper cups was a great touch. Restaurant was very expensive which seemed the case for surrounding restaurants and required reservations. Breakfast buffet was average for the high price. Staff was very friendly! Overall it was a good stay.
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 12 apr. 2024
Thank you for your feedback, I will relay your message to the rest of our team. We appreciate you staying with us, and hope to see you again sometime!

6/10 Okej

Megan, Cincinnati

Reste med familjen
Gillade inte: Renlighet
This hotel is within walking distance - with sidewalks - of shops and restaurants. It is in the small town right outside the GCNP gates. We would stay here again. We took advantage of the 'saloon' one night for a later dinner and we did the breakfast buffet one morning. The dining atmosphere is nice in both. The lobby is small but neat and they have coffee available every early morning. We were just turned off by the lack of cleanliness to our room when we arrived. Lots of hair and dust. Hair on the shower walls and dusty bathroom cabinets and room clock and phone. ICK. I had some lysol wipes so thank goodness for that!
Bodde här 3 nätter i april 2024
Svar från The Grand Hotel 11 apr. 2024
Thank you for your feedback, I will let our staff know about the concerns you had and will get those corrected. We appreciate you staying with us.

6/10 Okej

Eloy

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från The Grand Hotel 11 apr. 2024
Thank you for the review, we appreciate you staying with us.

10/10 Fantastiskt

Emma

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The reception area is very cool. Gift shop has large offering of quality products. Close to all food and dining options.
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 11 apr. 2024
Thank you for the feedback, we're so happy you enjoyed your visit. We hope to see you again soon!

4/10 Dåligt

Nayef

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Rooms were not ready at almost 5pm. Team was very rude and inefficient. Room view over the AC central and the backyard. Lot of noise. Manager not helpful at all.
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 11 apr. 2024
Thank you for your feedback. We appreciate your stay and will try to correct the issues you had.

10/10 Fantastiskt

Daphne

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is lovely. For whatever reason, the hotel was understaffed, so eating in the restaurant could be an issue. I am guessing because of understaffing, the room had not been dusted in a very long time. I heard another guest complain about the same thing at the desk. The extras were very nice.
Bodde här 5 nätter i mars 2024
Svar från The Grand Hotel 8 apr. 2024
Thank you for staying with us, we apologize for the inconvenience regarding the restaurant and housekeeping. We will forward these issues to the departments involved. We hope the remainer of your stay/trip was better.

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hospitality from staff. Hotel was very clean and room was comfortable. I would stay here again if back in the area.
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 11 apr. 2024
Thank you for your feedback, we appreciate your kind words! I will share that with our team, and we look forward to seeing you again!

8/10 Bra

mody

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från The Grand Hotel 8 apr. 2024
Thank you for staying with us!

6/10 Okej

Heidi

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
This hotel obviously has a high turnover rate of guests because of its location. Even though the general spaces are supposedly updated, it’s tired and worn out. My room was very clean. Not the best mattress. I checked ahead of time to make sure there was charging for my electric car and when I arrived it was not in service because it hadn’t been set up yet. Food was okay. Staff was overall friendly. Coffee at breakfast was good which is usually not the norm at a hotel buffet. If there is no line at Grand Canyon NP entrance, you are literally 10 mins away.
Bodde här 3 nätter i mars 2024
Svar från The Grand Hotel 8 apr. 2024
Hello, we're sorry your stay didn't quite meet your expectations. We do have charger stations in the corner parking lot and the Grand Canyon visitor center has universal chargers. We will forward your complaints regarding the restaurant and housekeeping over to the specific departments. Thank you for making us aware and we hope the rest of your stay was better.

8/10 Bra

Michael

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The hotel was good but the beds weren’t that comfortable. The front desk were very helpful but dining options in the area were very limited.
Bodde här 2 nätter i april 2024
Svar från The Grand Hotel 6 apr. 2024
Thank you for your review and feedback. We are happy you enjoyed your stay. I will share your comments with our team. Please come visit us again soon!

10/10 Fantastiskt

Craig

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
All restaurants are walking distance. The hotel was clean and well kept.
Bodde här 3 nätter i april 2024
Svar från The Grand Hotel 6 apr. 2024
Thank you for your feedback. Thank you for being our guests. I will share your comments with our team. Please come stay with us again soon!

6/10 Okej

Jennifer

Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
The property was in a great location and parking was abundant and free. That’s about all the good I can say. The rooms are very cramped (for the price), the shower leaks and there was water damage in our bathroom. The restaurant was TERRIBLE, we tried to eat at the saloon for the cheaper food options only to be told they were out of most things we asked for. I ordered 6 chicken wings and only received five, and they tasted like they had been microwaved. The mattress was very uncomfortable and the HVAC unit under the window was very loud and kept us up during the night. Would not recommend.
Svar från The Grand Hotel 6 apr. 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

10/10 Fantastiskt

Nancy

Bodde här 1 natt i april 2024
Svar från The Grand Hotel 27 apr. 2024
Thank you for your rating. Thank you for being our guests. We are so happy you enjoyed your stay. Please come visit us again soon!

10/10 Fantastiskt

Carolyn

Bodde här 1 natt i april 2024
Svar från The Grand Hotel 6 apr. 2024
Thank you for your review. Thank you for being our guests. We are happy you enjoyed your stay. Please come visit us again soon!

8/10 Bra

Alexandra

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Lovely property. Attentive staff. There was a suprise snowfall and the helped visitors clean cars. However. The rooms are tight for the price. The bathroom could use a fan. And lastly do not eat it in the restaurant was $$$, and the food was over microwaved. Did not expect that for the price.
Bodde här 3 nätter i mars 2024
Svar från The Grand Hotel 1 apr. 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guest.

10/10 Fantastiskt

Laureen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very. Convenient to the Grand Canyon while not having to stay in the park. Very comfortable- dining choices could be better, expanded. The casual pub food was nothing special and was overpriced, and the steakhouse had a very limited, expensive menu. Lovely gift shop and updated room accommodations were very comfortable. I didn’t use the pool so can’t comment on it, but nice to have available.
Bodde här 2 nätter i mars 2024
Svar från The Grand Hotel 1 apr. 2024
Thank you for your feedback. We are so happy you enjoyed your stay with us. I will share your comments with our team. Thank you for being our guests.