Lobby

Recensioner av Baymont by Wyndham Grand Rapids SW/Byron Center

3 out of 5
Baymont by Wyndham Grand Rapids SW/Byron Center
8282 Pfeiffer Farms Drive, Byron Center, MI

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 500 av 1004 recensioner" "
8 - Bra i betyg. 334 av 1004 recensioner" "
6 - Okej i betyg. 94 av 1004 recensioner" "
4 - Dåligt i betyg. 39 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 37 av 1004 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Aretha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I didn’t need an elevator but the ones that needed too had to use stairs because the elevator has been out for two weeks.
Bodde här 4 nätter i maj 2024
Svar från Jessica 21 maj 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

6/10 Okej

Donald

Reste med sin partner
Elevators weren't working. Stairs were bare and looked like they were being renovated. Breakfast was minimal. They did have a waffle maker, toast , fruit, and small containers of yogurt.
Bodde här 2 nätter i maj 2024
Svar från Jessica 21 maj 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. we are sorry the elevator was down unexpectedly and are working hard to get it taken care of. We hope to have you back with us soon!

2/10 Väldigt dåligt

David

Reste med familj och småbarn, Reste i grupp
Gillade inte: Bekvämligheter och boendets skick och faciliteter
I really can't believe they didn't give you a good time. If they had already had 2 days with the elevator broken. They waited for us to arrive to tell us. And the breakfast was horrible. The worst I've seen in any hotel.
Bodde här 1 natt i maj 2024
Svar från Jessica 21 maj 2024
We’re sorry to see your one-star rating. Our goal is always to provide an enjoyable and memorable tour, and it seems we may have fallen short of that with your visit. Please feel free to reach out to us directly with any feedback or concerns you might have. Your insights are invaluable in helping us improve.

2/10 Väldigt dåligt

xiaoming

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
The 4 story hotel had no functioning elevator. Only a sign at the front desk. No offers of help, no extra employees. Zero concern for the customer and his experience.
Bodde här 1 natt i maj 2024
Svar från Jessica 18 maj 2024
thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations.

10/10 Fantastiskt

Clayton

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The young man, Mozzy, who checked us in was phenomenal, he was a godsend but the condition of our room needed some serious repairs/renovations. The wallpaper was patched on the wall, there was clearly black mold in the bathroom, and our comforter had either food stains or coffee stains on it….just nasty.
Bodde här 1 natt i maj 2024
Svar från Jessica 18 maj 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We are also so happy the staff was able to assist you, as well as are happy to say we have great things to come with our upcoming renovation. we hope you come visit us again!

4/10 Dåligt

patricia

Gillade inte: Boendets skick och faciliteter
nothing was unique about the property. I was there for a week and my bedding was never changed, the elevator was out of service and had to go up and down 4 flights of stairs every day, sometimes several times a day, one of the staff was surly and another seemed to be bored all the time.
Bodde här 7 nätter i maj 2024
Svar från Jessica 18 maj 2024
thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations.

6/10 Okej

Vineeth Kumar

Reste i grupp
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Elevators are not working at this property. Vending machine is also broken.
Bodde här 2 nätter i maj 2024
Svar från Jessica 18 maj 2024
We are so sorry the elevator unexpectedly went out during your time of travel. We are working hard to make sure everything is fixed and working properly as soon as possible. we hope you give us another try in the future.

8/10 Bra

Meeka, South Bend

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was courteous and helpful. Location was convenient and quiet
Bodde här 1 natt i maj 2024
Svar från Jessica 14 maj 2024
Thank you Meeka for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know.

6/10 Okej

Daina

Gillade: Renlighet och personal och service
Bodde här 2 nätter i maj 2024
Svar från Jessica 18 maj 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Fantastiskt

timothy

Reste med familjen
Grest transaction
Bodde här 2 nätter i maj 2024
Svar från Jessica 14 maj 2024
Thank You Timothy, we hope to see you again soon.

10/10 Fantastiskt

Vinh

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Ok
Bodde här 1 natt i maj 2024
Svar från Jessica 14 maj 2024
Thank You for your support vinh.

6/10 Okej

Keith

Reste med familjen
Elevator was broken so we had to use the stairs up to the 4th floor. Breakfast was minimal and no one was attending the breakfast or cleaning tables. Running out of food. Customer service wasn’t great
Bodde här 1 natt i maj 2024
Svar från Jessica 18 maj 2024
Thank you for sharing your feedback. We sincerely apologize for your experienced . We strive to provide exceptional service, and we regret that we fell short of your expectations.

6/10 Okej

Marcel

Reste med sin partner
Gillade: Renlighet
I had a vip access, but what is it. It was still the same as the other hotels. Breakfast was not so good, orange juice was like water!
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was clean and so nice! The pool was the cleanest we have ever seen at a hotel! The breakfast needs more options.
Bodde här 2 nätter i maj 2024
Svar från Jessica 14 maj 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience. See you soon!

6/10 Okej

Odette

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
La cafetière ne fonctionnait pas. espace déjeuner exigu.
Bodde här 1 natt i maj 2024

6/10 Okej

Renee

Reste med familjen
Gillade: Bekvämligheter
Breakfast staff was friendly & accommodating when we asked for utensils. Cleaning staff delivered fresh towels which was a nice surprise. Decent hotel with shopping and food across the street. Pool & hot tub were great after a long day exploring the city.
Bodde här 2 nätter i maj 2024
Svar från Jessica 14 maj 2024
Thank You Renee for your support, Our staff looks forward to making every guests stay are a great experience. We look forward to our upcoming changes and hope you return to experience them as well.

10/10 Fantastiskt

Bruce

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good value. No frills. Clean. Some carpet tears in room due to age but would recommend.
Bodde här 1 natt i maj 2024
Svar från Jessica 14 maj 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work! I can assure you we have great things to come with our remodel, we hope you stop by again to see those changes!

8/10 Bra

howard

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
tv not working properly
Bodde här 1 natt i maj 2024
Svar från Jessica 14 maj 2024
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely.

8/10 Bra

Tim, kentwood

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel for swimming and hot tub need to update the wall paper it’s peeling everywhere
Bodde här 1 natt i april 2024
Svar från Jessica 2 maj 2024
Thank you Tim! I am very happy to say we are In the process of a full building remodel, we look forward to the future and hope you are able to visit us again to see our changes.

8/10 Bra

Nadene

Bodde här 3 nätter i april 2024
Svar från Jessica 21 maj 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

6/10 Okej

alexis

Reste med familjen
Gillade: Renlighet och personal och service
They did not have enough extra blankets for the rooms I had. Rust around bath fixtures- just needs updating. Staff and breakfast was very good
Bodde här 2 nätter i april 2024
Svar från Jessica 2 maj 2024
Thank you Alexis I am happy to say we have a full building remodel in the works and we are all excited for the updated changes, Breakfast included! Thank you for informing me of the issues, I will be happy to talk with staff to try and prevent issues like this in the future.

10/10 Fantastiskt

Gale

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stay was nice. Room was clean. Could offer hot food for breakfast which would be nice. Also the Restaurant next door was closed due to remodeling. Would have been convenient if it had been open. Over all it was a good stay. And would stay again.
Bodde här 3 nätter i april 2024
Svar från Jessica 2 maj 2024
Thank you Gale! I am so sorry the pub was closed for remodel, We are working hard to make the best experience for everyone and we can ensure we have great things to come. We appreciate your support and cannot wait to see you again.

8/10 Bra

Michael

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was very clean & quiet.
Bodde här 1 natt i april 2024
Svar från Jessica 2 maj 2024
Thank you Michael for your support! We hope to see you in the future.

8/10 Bra

Viktoriya

Bodde här 1 natt i april 2024
Svar från Jessica 18 maj 2024
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.

8/10 Bra

Roberta, Honolulu

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is our go to place to stay when we are visiting Dorr Michigan. I gave it 4 stars only because our favorite restaurant 84th Street Grille was closed for remodeling. The breakfast is okay. It would be good if they offered hardboiled eggs or some protein.
Bodde här 2 nätter i april 2024
Svar från Jessica 2 maj 2024
Thank you Roberta, I am so sorry the pub was closed, I can ensure you we are making things better for everyone. As well as updating our choices for breakfast. Thank you for all the support when you visit the area, we cant wait until you see our changes to come

2/10 Väldigt dåligt

Heather

Reste med sin partner
Gillade inte: Renlighet, personal och service och bekvämligheter
The staff were horrible.
Bodde här 1 natt i april 2024
Svar från Jessica 24 apr. 2024
Hello Heather I am Sorry you were un happy with the way our staff handled your situation. Safety is our number one priority here as well as we try to give all guests a great experience.

10/10 Fantastiskt

SANDEEP

Reste med sin partner
Very neat and hospitality is excellent
Bodde här 1 natt i april 2024
Svar från Jessica 23 apr. 2024
Thank yo so much for your support!! Our staff loves to put a smile on everyone's face. We hope to see you again soon.

10/10 Fantastiskt

Love

Bodde här 1 natt i februari 2024
Svar från Jessica 14 maj 2024
Thank You Love! Everyone at the Baymont appreciate you!

4/10 Dåligt

Joe

Reste i grupp, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
All flooring was missing in stairwells. Rooms were old. Touch ups of paint in bathroom didn't didn't match. Pool and hot tub closed but it was posted. Went to use fitness center and it was closed with NO posting anywhere. Hotel looked rundown from outside. Definitely in need of major facelift inside and out.
Bodde här 1 natt i april 2024
Svar från Jessica 16 apr. 2024
Thank you for your feed back Joe, I am happy to say the Carpet is pulled up for our hotel renovation which has already started to take place, starting with that pool and fitness area as well as the restaurant next door, I can assure you we are updating and getting things to better standards, we hope that you reach back out and give up another try in the future .

8/10 Bra

Therese

Reste med sin partner
Gillade: Renlighet och personal och service
Facilities need general replacement of tubs and carpet where they were worn Light breakfast menu was nice
Bodde här 1 natt i april 2024
Svar från Jessica 16 apr. 2024
Thank you Therese, I am happy to say everything is being replaced as our remodel is already in effect! We appreciate your feed back and really hope you visit us again!

8/10 Bra

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hot Tub Worked and pool was great and Staff was professional. Have to give Five Stars because of Tony the cleaning guy. Kept the room spotless and fresh towels and bed made.
Bodde här 1 natt i januari 2024
Svar från Jessica 23 apr. 2024
Thank you so much James, we greatly appreciate you input, Our staff works hard on trying to provide great service and ensure everyone's stay is a great one. we hope to see you again soon

8/10 Bra

Brian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not much dining at the property as the attached resturant was closed. There was a starbucks across the street as well as outlet shopping
Bodde här 1 natt i april 2024
Svar från Jessica 4 maj 2024
Thank you Brian for your feedback . I am so sorry you were unable to visit it the pub due to it being closed for remodel, We hope you visit us again to see the changed we are working on in the future :)

10/10 Fantastiskt

Cheryl, Goshen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice staff and safe area.
Bodde här 1 natt i april 2024
Svar från Jessica 16 apr. 2024
Thank You for your support Cheryl!!

10/10 Fantastiskt

Debra, traverse city

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet
Bodde här 1 natt i april 2024
Svar från Jessica 23 apr. 2024
Thank You Debra for all the support. We hope to see you again!

6/10 Okej

Pamela J

I was disappointed that I did not know the pool was being renovated. One of our rooms was dirty.
Bodde här 1 natt i april 2024
Svar från Jessica 4 maj 2024
I am sorry your guests experience was not as you wanted it to be, the hardest part of this remodel was the fact of how much this would effect the families who were staying during that time, we want everyone to have a great experience here with us! We hope you reach out again to give us a try and checkout our changes!

10/10 Fantastiskt

Andrea

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I’m from the Detroit area. I loved it here! I actually booked at the knights inn hotel ( Grand Rapids) got there, and looked up other hotels immediately, and ended up here! Was so worth it. 😄
Bodde här 1 natt i april 2024
Svar från Jessica 16 apr. 2024
Thank You Andrea!!! We appreciate that! we hope all guests would have the same experience as you! When you return to the are be sure to visit again, we have good things to come! :-)

8/10 Bra

Mike

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Jessica 14 maj 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

4/10 Dåligt

Mindy

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Chose this hotel for convenience and the restaurant was closed. The pool and hot tub was also closed. Breakfast was stale.
Bodde här 1 natt i mars 2024
Svar från Jessica 4 apr. 2024
I am so sorry you had not such a great experience, we are working hard to make the Baymont a better environment for everyone, please do give us another chance in the future as we have many good things to come!

8/10 Bra

John

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We like staying at this property because of the attached restaurant and lounge (but, it was closed for remodeling....had we known, may have selected a different site). We were disappointed with the sparse offerings at breakfast.
Bodde här 1 natt i mars 2024
Svar från Jessica 4 apr. 2024
I am so sorry you were un aware of the Pub being closed for remodeling. We are working hard to upgrade and provide a better experience for everyone, please do give us another chance in the future, as breakfast will be upgraded as well as the hotel and pub.

6/10 Okej

Niki

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a fine hotel for one night to get to the airport (great price, 15 minutes to airport). Room was shabby, dingy carpet with holes- could use a sprucing up with updates. Room was for five (reservation for five) but only had two queen beds. When asked about the picture of online with sleeper sofa they said they weren’t available. Not sure where the miscommunication was as we needed to sleep five. We ended up with rollaway bed for an extra $10 a night. Continental breakfast was typical and perfect for the kids before hitting the road. I can’t say I’d stay here again but if looking for an inexpensive option by the hotel this works.
Bodde här 1 natt i mars 2024
Svar från Jessica 4 apr. 2024
Hello Niki I am so sorry for the miscommunication, You will be happy to hear we are in the process of a well needed remodel which also includes a better option of breakfast. I can assure you we are working hard to provide a better experience for everyone.

10/10 Fantastiskt

Muhammad

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff
Bodde här 4 nätter i mars 2024
Svar från Jessica 4 apr. 2024
Than you for support Muhammad!! We will see you in the future :-)

10/10 Fantastiskt

Lisa

Bodde här 1 natt i mars 2024
Svar från Jessica 23 apr. 2024
Thank you for the support Lisa!

8/10 Bra

Tessa

Reste med sin partner
Gillade: Personal och service
was a clean stay
Bodde här 1 natt i januari 2024
Svar från Jessica 14 maj 2024
Thank you Tessa! We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 Fantastiskt

Brandace

F
Bodde här 2 nätter i mars 2024
Svar från Jessica 4 maj 2024
Thank you for your support Brandace! Visit us again soon!

2/10 Väldigt dåligt

Jim

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I hope you like thin walls. They are thin. You will hear people walking above you. The mattress is old and very stiff; you can feel springs in your back. The attached restaurant was shut down due to remodel same goes for the pool and hot tub. When I asked about it they responded with “ it’s on our website” we did not book on their website. She responded with “then you should have book on our actual site then and you would have known.” Pig with lipstick….
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Brytanee

5 stars
Bodde här 2 nätter i mars 2024
Svar från Jessica 24 apr. 2024
Thank You for all your support Brytanee, We will see you again!

2/10 Väldigt dåligt

Kelly

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Jesus

Affärsresenär
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
No alberca,no hottop no gym.. Y el anuncio no dicen nada de esos servicios no sirven!
Bodde här 1 natt i mars 2024
Svar från Jessica 4 apr. 2024
Lamento mucho que no haya estado satisfecho con su estadía, nuestra bañera de hidromasaje y piscina han estado fuera de servicio en nuestro sitio durante 6 meses para una remodelación muy necesaria, esperamos que nos pruebe nuevamente.

2/10 Väldigt dåligt

Shannon

Bodde här 1 natt i mars 2024
Svar från Jessica 21 maj 2024
We’re sorry to see your one-star rating and would greatly appreciate the opportunity to understand more about your experience. Our goal is always to provide an enjoyable and memorable tour, and it seems we may have fallen short of that with your visit. Please feel free to reach out to us directly with any feedback or concerns you might have. Your insights are invaluable in helping us improve. We hope to have the chance to make things right.

10/10 Fantastiskt

nick

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Definitely a good deal for the price we paid, room was clean and hotel as well
Bodde här 1 natt i mars 2024
Svar från Jessica 4 apr. 2024
Thank you for the support Nick! We hope to see you in the near future