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Recensioner av Residence Inn By Marriott Grand Rapids West

3 out of 5
Residence Inn By Marriott Grand Rapids West
3451 Rivertown Point Ct Sw, Grandville, MI

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 238 av 375 recensioner" "
8 - Bra i betyg. 87 av 375 recensioner" "
6 - Okej i betyg. 29 av 375 recensioner" "
4 - Dåligt i betyg. 11 av 375 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 375 recensioner" "

9,0/10

Renlighet

9,2/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Lydia

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I did not like all the pot holes on the property. The back door did not work, our room key did not work in it.We enjoyed our clean suite, large and comfortable. The breakfast buffet was amazing. There was almost everything you could think of. The server at breakfast was very friendly and always eager to please and assist where necessary. We enjoyed our stay very much. Thank you.
Bodde här 2 nätter i maj 2024
Svar från Heather 9 maj 2024
Hi Lydia, thank you for your review! We appreciate your feedback about the property, and are happy to hear you enjoyed your stay.

10/10 Fantastiskt

Cyerra

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Heather 6 maj 2024
Hi Cyerra, thank you for the great review! We are so happy you had a pleasant stay.

10/10 Fantastiskt

Vipul Kumar

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Heather 15 apr. 2024
Hi Vipul, thank you for your great review. We appreciate you taking the time to provide feedback.

2/10 Väldigt dåligt

carlita tashay

Gillade inte: Renlighet och boendets skick och faciliteter
The sinks and tub was clogged and tub dirty had to clean x2
Bodde här 1 natt i april 2024
Svar från Heather 9 apr. 2024
Hi Carlita, thank you for your feedback. We are sorry to hear you had issues with your bathroom, and any inconveniences this caused. This is not our standard. We appreciate you bringing this to our attention.

10/10 Fantastiskt

Judith

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful room setup and a fantastically helpful gentleman running the breakfast room
Bodde här 3 nätter i mars 2024
Svar från Heather 2 apr. 2024
Hi Judith, thank you for the wonderful review, and staff shoutout. We are so happy you enjoyed your stay.

8/10 Bra

Zlam

Gillade: Renlighet
Bodde här 2 nätter i mars 2024
Svar från Heather 25 mars 2024
Thank you for your feedback!

8/10 Bra

Sheryl

Gillade: Boendets skick och faciliteter
Everything was fine except music at night from somewhere outside could be heard in our room when the window was open.
Bodde här 2 nätter i februari 2024
Svar från Heather 26 feb. 2024
Hi Sheryl, thank you for your review, and feedback. We are glad you had a good stay.

10/10 Fantastiskt

marcia

Reste med sin partner
Gillade: Renlighet och personal och service
I was in a room for people with disabilities though not very disabled. The room would have been great for someone who was. Loved the lay-out and with children would have been nice. The only bad thing for me was the water in all areas about 9:30 A.M. was barely lukewarm. My husband barely stood in the shower a minute. I am hoping if you got up early it would have been better. Loved being able to set temp in the room at your exact preference. Felt like a foam mattress and we both got hot and a big reminder to put temp down at night. Mattress okay as long as we kept on our sides. The middle had a valley. The price at a level we could live with cold water for one morning. Desk people were very pleasant. If you don't expect luxury and can sleep with some noises it was a very convenient location for us with lots of stores and restaurants nearby. Liked the nice fridge and room arrangement. If you take food,take paper plates etc. Also no hair dryer. Vanity sink in separate room. It felt safe and clean and nicely decorated. Also good parking and location.
Bodde här 1 natt i februari 2024
Svar från Heather 19 feb. 2024
Hi Marcia, thank you for the great review! We appreciate your feedback, and will use this to better our property. Hope to welcome you back soon!

10/10 Fantastiskt

Pedro

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 5 nätter i februari 2024
Svar från Heather 12 feb. 2024
Hi Pedro, thank you for your review! We appreciate your feedback.

6/10 Okej

Kathleen

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
There was a cockroach in the room prompting me to check out early.
Bodde här 1 natt i februari 2024
Svar från Matt Yost--General Manager 5 feb. 2024
Kathleen,I am so sorry to hear of the issue you incurred while staying at our property. We have looked into the issue and are handling it promptly. Thank you for your review.

10/10 Fantastiskt

Jason

Well maintained updated facility. Friendly helpful staff.
Bodde här 1 natt i februari 2024
Svar från Matt Yost---General Manager 4 feb. 2024
Jason,Thank you so much for the wonderful review regarding your recent stay. We appreciate your feedback and will share this with our entire team as a way of celebrating the great experience you had.

6/10 Okej

Tim, VICTORIA

Bodde här 1 natt i januari 2024
Svar från Matt Yost---General Manager 4 feb. 2024
Tim,Thank you for your response regarding your recent stay at our property. We hope that if your travels ever bring you back to the Grandville area, you choose to stay with us again.

10/10 Fantastiskt

Laurel

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were in town for a funeral and the staff could not have been nicer. Breakfast was good and our dog learned real quick that they had treats for her.
Bodde här 2 nätter i januari 2024
Svar från Heather 22 jan. 2024
Hi Laurel, thank you for your very nice review. We are happy to hear we could provide some comfort during a difficult time. Please let your pup know there will always be treats for them!

8/10 Bra

Alex

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay
Svar från Heather 19 jan. 2024
Hi Alex, thank you for your review! We appreciate your feedback!

10/10 Fantastiskt

Tim, VICTORIA

Bodde här 1 natt i januari 2024
Svar från Heather 7 feb. 2024
Hi Tim, thank you for the glowing review! We appreciate your feedback.

10/10 Fantastiskt

Rochelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were in town for a volleyball tournament. Very nice day. Friendly staff, quiet rooms, convenient, location, and excellent breakfast.
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 15 jan. 2024
Thank you for your great review, Rochelle! We hope that your travels bring you back to our hotel soon.

10/10 Fantastiskt

Ron

Bodde här 1 natt i januari 2024
Svar från Matt Yost--General Manager 29 jan. 2024
Ron,Thank you so much for your perfect 5 out of 5 rating in regards to your recent stay at our property. We strive to make your stay as comfortable as possible and I am so glad we could accomplish that. If your travels ever bring you back to Grandville, we hope you choose to stay with us.

10/10 Fantastiskt

Maxine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i november 2023
Svar från Hotel Management 14 dec. 2023
Thank you for your great review, Maxine!

4/10 Dåligt

Julie

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
A lot noise in the hall from other visitors. Playing in the hall. Hard to sleep. Hall was trashed. Staff was quick to respond.
Bodde här 3 nätter i november 2023
Svar från Hotel Management 14 dec. 2023
Thank you for taking the time to provide us with a review of your experience, Julie.

8/10 Bra

Irina Christina

Reste med familjen
Gillade: Personal och service och bekvämligheter
Very friendly staff
Bodde här 5 nätter i oktober 2023
Svar från Hotel Management 14 dec. 2023
Thank you for your great review, Irina! We hope to see you again soon!

8/10 Bra

Lisa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable and nice amenities. Not very quiet, with basketball court right outside my window. Loud kids playing past 9:00.
Bodde här 1 natt i november 2023
Svar från Hotel Management 14 dec. 2023
Thank you for your review, Lisa!

2/10 Väldigt dåligt

Tara

Bodde här 2 nätter i oktober 2023
Svar från Hotel Management 14 dec. 2023
Thank you for taking the time to provide us with your feedback.

10/10 Fantastiskt

Gary

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Heather 26 okt. 2023
Hi Gary, thank you for your review! We are glad you enjoyed your stay.

10/10 Fantastiskt

JoAnn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was perfectly located for us. Ataff was terrific.
Bodde här 2 nätter i september 2023
Svar från Heather 10 okt. 2023
Hi JoAnn, thank you for your review. We are delighted to hear you enjoyed your stay, and hope to welcome you back soon!

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Heather 19 sep. 2023
Hello, thank you for your review. We appreciate you taking the time to provide us feedback.

8/10 Bra

Sarita

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i september 2023
Svar från Heather 7 sep. 2023
Hi Sarita, thank you for your review!

8/10 Bra

Paul

Bodde här 1 natt i augusti 2023
Svar från Heather 7 sep. 2023
Hi Paul, thank you for your review!

10/10 Fantastiskt

Jill

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great to have a live-at-home feeling with all the room amenities.
Bodde här 2 nätter i juli 2023
Svar från Heather 1 aug. 2023
Hi Jill, thank you for your review. We appreciate your feedback!

4/10 Dåligt

Bertan, Seattle

Reste med familj och småbarn, Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Room did not get cleaned as frequently as promised. Trash in common areas piled up. Room had musty smell. Not what I would expect from a Marriott property.
Bodde här 14 nätter i juni 2023
Svar från Heather 13 juli 2023
Hi Bertan, thank you for your review. This is not up to our standard, and definitely not our norm. We apologize for missing the mark during your stay. We appreciate you taking the time to provide us feedback.

4/10 Dåligt

Deanna

Bodde här 2 nätter i juni 2023
Svar från Heather 1 aug. 2023
Hi Deanna, thank you for your review. We apologize for any inconveniences you may have faced during your stay, and we appreciate your feedback.

10/10 Fantastiskt

Jessica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice clean hotel. Nice rooms. I definitely will stay again
Bodde här 1 natt i juni 2023
Svar från Heather 13 juli 2023
Thank you for your review. We appreciate you taking the time to provide feedback. Hope to welcome you back soon!

8/10 Bra

mohan

Bodde här 1 natt i juni 2023
Svar från Heather 13 juli 2023
Thank you for your review. We appreciate you taking the time to provide feedback.

8/10 Bra

Shawn, Albion

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Just OK. Was one of the cheaper options for this area at this time. Always love having a full kitchen, fridge, microwave, etc. but the room definitely showed some wear and tear. The baseboard in the kitchen looked like it was just a piece of plastic landscaping border stapled in place. Pretty sure we saw dried blood spatter on the inside of the bathroom door. Housekeeping was very loud both mornings. The breakfast was just OK and the staff audibly swore in front of guests, including children. Even though it was in the 70s, the pool and hot tub were not open. They really need to have a way to indicate when listed amenities aren’t actually available. Would probably stay here again, but certainly wouldn’t be excited about it.
Bodde här 2 nätter i maj 2023
Svar från Hotel Management 9 maj 2023
Thank you, Shawn, for taking the time to provide us with this valuable feedback. Your review has been shared with the housekeeping manager to ensure that your comments are properly addressed with our team. We apologize that your experience wasn't what we strive to provide. Thank you again for sharing this with us so that we have the opportunity to improve.

10/10 Fantastiskt

kenneth bruce, Chestnut Hill

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was extremely kind and accommodating. The breakfast was a terrific perk. The rooms had full refrigerator, dishwasher, sink and an induction range.
Bodde här 5 nätter i april 2023
Svar från Hotel Management 24 apr. 2023
Thank you for your great review, Kenneth! We hope that you will visit again soon.

2/10 Väldigt dåligt

Paul

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Run down and dirty. Photos of rooms were taken a long time ago and do not reflect current condition of the property. Our room had stains on the couch, stains on headboard, stains on lampshades, the mirrors were rusting so badly that the edges were corroded off. The hallways filled up with marijuana smoke at night and the room across the hall was having a domestic dispute so loudly that it woke us up several times in the night. Felt unsafe walking around after dark. Not a typical experience for this hotel chain. Would not recommend.
Bodde här 5 nätter i mars 2023
Svar från Hotel Management 20 mars 2023
Hello Paul,Thank you for taking the time to provide us with this review. We are so sorry that your experience did not live up to our typical standards. We would love the opportunity to speak to you more about this if you have time this week.Thank you

10/10 Fantastiskt

Philippe

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
spacious and comfortable
Bodde här 1 natt i mars 2023
Svar från Hotel Management 13 mars 2023
Thank you for your great review, Philippe!

10/10 Fantastiskt

Mohan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2023
Svar från Hotel Manager 13 mars 2023
Thank you for your great review, Mohan!

8/10 Bra

Kristin

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023
Svar från Hotel Manager 21 feb. 2023
Thank you for your review, Kristin!

8/10 Bra

Jamie

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Good location for shopping
Bodde här 1 natt i februari 2023
Svar från Hotel Management 16 feb. 2023
Thank you for your review, Jamie!

10/10 Fantastiskt

Bethany

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2023
Svar från Hotel Management 14 feb. 2023
Thank you for your fantastic review, Bethany!

10/10 Fantastiskt

Kelly

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice room for the price, conveniently located near lots of shopping and restaurants.
Bodde här 2 nätter i februari 2023
Svar från Hotel Management 14 feb. 2023
Thank you for your great review!

6/10 Okej

Melissa, Westland

Gillade inte: Boendets skick och faciliteter
Svar från Hotel Manager 6 mars 2023
Thank you for your review!

10/10 Fantastiskt

Tracey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gorgeous and Convenient
It was a great place. We will go again. The room was gorgeous
Bodde här 1 natt i november 2022
Svar från Hotel Management 15 nov. 2022
Thank you for your great review, Tracey! We hope that you will visit again soon.

8/10 Bra

Irma

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It had everything I needed for my stay. The bad was comfortable, the towels were clean and soft. The freezer had an ice maker that worked quickly once I turned it on. There was plenty of storage. The staff was very friendly and answered the many questions I had about the area.
Svar från Hotel Management 4 nov. 2022
Thank you for this fantastic review, Irma! We hope that you join us again soon.

10/10 Fantastiskt

Deborah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was very clean and neat. The staff were really friendly and helpful. My only complaint would be the TV cable service was not great. The remote barely worked. Not sure if it was the cable service or what. Other than that our stay was great! I would highly recommend this hotel.
Bodde här 5 nätter i oktober 2022
Svar från Hotel Management 24 okt. 2022
Thank you for your great review! We will absolutely look into the television in that room. Thank you for bringing this to our attention.

10/10 Fantastiskt

Linda

Bodde här 2 nätter i oktober 2022
Svar från Hotel Manager 19 okt. 2022
Thank you for your great review!

10/10 Fantastiskt

Roddy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i oktober 2022

10/10 Fantastiskt

Brian

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This one of the best places we have stayed at in a long time. The place was clean and quiet. We got a good night's sleep. It looked like it had been updated recently.
Bodde här 3 nätter i september 2022
Svar från Hotel Management 12 sep. 2022
Thank you so much for your amazing review! We hope you have the chance to stay again soon.

10/10 Fantastiskt

thomas

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel in convenient location
Bodde här 1 natt i september 2022
Svar från Hotel Management 12 sep. 2022
Thank you for your review!

8/10 Bra

Ireneo, Macomb

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean
Bodde här 1 natt i augusti 2022
Svar från Hotel Management 26 aug. 2022
Thank you for your review! We hope that you will visit us again soon.