Inomhuspool

Recensioner av Holiday Inn Express Hotel & Suites Great Falls, an IHG Hotel

2.5 out of 5

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 78 av 191 recensioner" "
8 - Bra i betyg. 57 av 191 recensioner" "
6 - Okej i betyg. 22 av 191 recensioner" "
4 - Dåligt i betyg. 22 av 191 recensioner" "
2 - Väldigt dåligt i betyg. 12 av 191 recensioner" "

8,4/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Laura

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, great breakfast, clean building, nice pool, hot tub, kiddie pool. Great location.
Bodde här 4 nätter i april 2024
Svar från Marcie 6 maj 2024
Thank you for the wonderful review, Laura! We're thrilled to hear that you enjoyed our friendly staff, delicious breakfast, and our clean facilities. We hope to welcome you back soon!

8/10 Bra

Maggie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was great and helpful even during a crazy weekend. Very accommodating and helpful. Definitely be back next year!
Bodde här 2 nätter i april 2024
Svar från Marcie 6 maj 2024
Thank you for your review, Maggie! We're glad to hear that our staff was helpful and accommodating during your visit. We look forward to seeing you again next year!

10/10 Fantastiskt

Edward

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lot of kids having fun. Easy parking. Need more cookies.Needs of a smoking room. Electric curtains didn't work.
Bodde här 1 natt i april 2024
Svar från Marcie 28 apr. 2024
Hi Edward, thank you for your wonderful review! We appreciate you taking the time to provide your feedback, as we use it to make continuous improvements for all of our guests. We're always glad to see the kiddos having fun, and we're pleased the parking was satisfactory! As for the cookies- we try to keep a decent amount ready throughout the day/evening- but please feel free to ask any time and we'd be glad to throw a few in the oven for you! I'll convey your desire for a smoking room, but please know we have smoking areas all around the hotel. And we are looking into those curtains- I apologize for the inconvenience. Thank you again for your review, we hope to welcome you back in the future!

6/10 Okej

Steve, Brampton

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We booked this property because we were traveling with our kiddos and they had a water slide... Nowhere did it say it was only open on weekends... Disappointed kids... Over priced hotel... Breakfast was good though and staff was nice... Just disappointed in the no slide access
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Jshon

Bodde här 1 natt i april 2024
Svar från Marcie 6 maj 2024
Jshon, thank you for taking the time to leave us a 5-star review! We're glad to hear that you had a great experience with us.

8/10 Bra

Dave

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Front Desk 24 apr. 2024
Thank you Dave for your review. We are glad you enjoyed your stay with us. We hope to see you again. Safe travels.

8/10 Bra

Chad

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was great. EXPEDIA does not clarify that the water slide is only open on weekends. The hotel staff said they’ve been asking Expedia to update their listing for some time. My last three reservations with Expedia have been terrible experiences and their customer service should be working at McDonald’s
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Mike, strathmore

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property and room super clean and fresh smelling, staff very pleasant
Bodde här 1 natt i mars 2024
Svar från Front Desk 24 apr. 2024
Thank you Mike for your review. We are glad you enjoyed your stay with us. We hope to see you again. Safe travels.

10/10 Fantastiskt

Chad

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very kid friendly
Bodde här 1 natt i mars 2024
Svar från Front Desk 24 apr. 2024
Thank you Chad for your review. We are glad you enjoyed your stay with us. We hope to see you again. Safe travels.

8/10 Bra

Jordan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Front Desk 24 apr. 2024
Thank you Jordan for your review. We hope to see you again. Safe travels.

6/10 Okej

PAULA

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Booked a stay there to take my grandkids swimming and to use the waterside only to find out upon arrival that the waterside are only open partial days Friday Saturday and Sunday
Bodde här 1 natt i februari 2024

4/10 Dåligt

Kurt

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Staff was excellent. the roachs and cleanliness of the room not very inviting. There for three nights finally got different room on third night. Did get credit for one night.
Bodde här 3 nätter i februari 2024

10/10 Fantastiskt

Peni

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
M
Bodde här 1 natt i februari 2024

8/10 Bra

Shams

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024

6/10 Okej

Jeffrey

Gillade: Renlighet och personal och service
It was average in every way. Would stay again but $260 cdn seems steep for the room we had.
Bodde här 1 natt i februari 2024

6/10 Okej

Joseph M

Bodde här 1 natt i februari 2024

8/10 Bra

Shannon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Eric

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Daley

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only thing I don’t love is it can get loud. But that’s more an issue with inconsiderate guests not really under the control of the employees themselves. So five stars all around, they’ve been helpful and kind each time I’ve stayed and my room has been clean.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Donna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Alex - GM 23 jan. 2024
Hello Donna,Thank you so much for taking the time to give us a great score. I am glad you enjoyed your stay with us.I hope to see you soon again.

10/10 Fantastiskt

Sarah

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice mattresses. Slept all night no issue.
Bodde här 1 natt i januari 2024

4/10 Dåligt

Mellani

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter
Bodde här 1 natt i januari 2024
Svar från Alex - GM 23 jan. 2024
Hello Melani,I want to apologize for not meeting your expectation and we will work very hard at earning you business again.I hope you will give us another chance in the future.Have a great day

8/10 Bra

Patty

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not the property fault 35 below heat and hot water was kinda off. But very great staff
Bodde här 2 nätter i januari 2024
Svar från Alex - GM 23 jan. 2024
Hello Patty,Thank you for your understanding of the challenge we sometime face with our Montana weather.I am glad you enjoyed our staff and our hotel.Have a fantastic day.

6/10 Okej

Fredrick

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The pool and spa were closed. We chose this property in a large part for the pool and spa. It would have been nice to know before we booked.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

LaVerne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Katelyn- Area Operations Manager 10 jan. 2024
Thank you LaVerne for letting us know about your great stay with us. We are delighted that you had an amazing stay. We hope to see you again soon.

4/10 Dåligt

The, Crossfield

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
We made the trip to check out Great Falls and selected this hotel based on the water slide. No where on Expedia does it say the slide is closed M-Th. We were saddened by this and the only consolidation was that “sorry- they’re limited on how much information they can post on Expedia”. It’s a newer hotel so the rooms are large and the spaces adequate. But it’s already kind of dirty. Stains in carpets and curtains. Slime and sludge in the pools. No need to come back. We didn’t have that great of a time. We came back home to Canada and stayed a second night to make it up to the kids.
Svar från Katelyn- Area Operations Manager 10 jan. 2024
Thank you for taking time to let us know about your recent stay with us. I am very disappointed to hear it was not a great stay. I understand the frustration about the water slide and the hours of operations. I hope you will give us an other opportunity the next time you are in our area.

4/10 Dåligt

Clarissa

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The tvs in both the rooms I paid for were not working they said they were switching providers but did not let me know this at the time of booking the room. When I called to request and ground floor room, they did not mention the tv situation
Bodde här 1 natt i december 2023
Svar från Katelyn- Area Operations Manager 10 jan. 2024
Thank you Clarissa for your honest review. I am very sorry that they did not communicate with you the troubles we have been having with the TVs before you came to the hotel. I would have been frustrated by this as well. I hope you will give us an other opportunity the next time you are in our area.

6/10 Okej

Peter

Bodde här 1 natt i januari 2024
Svar från Katelyn- Area Operations Manager 10 jan. 2024
Thank you Peter for taking the time to submit a review about your recent stay with us. We are upset to see it was not a great stay. We hope you will give us an other opportunity to serve you the next time you are in our area.

2/10 Väldigt dåligt

Shane

Bodde här 1 natt i december 2023
Svar från Alex - GM 23 jan. 2024
Hello Shane,I want to apologize that we have not met your expectations, but please, believe that we are working very hard at giving our guest the best experience possible.I hope you will give another chance in the future.Have a great day

8/10 Bra

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Alex - GM 23 jan. 2024
Hello Lisa,Thank you so much for the great score. We really appreciate.I am glad you enjoyed your stay and hope to see you again soon.Have a great day

4/10 Dåligt

Maria

Bodde här 1 natt i december 2023
Svar från Alex - GM 23 jan. 2024
Hello Maria,Thank you for taking the time to review our hotel and I am glad to see you enjoyed your stay.We hope to see you soon again.Have a great day.

10/10 Fantastiskt

Dinah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient, clean facility. Helpful friendly staff.
Bodde här 1 natt i december 2023
Svar från Alex - GM 23 jan. 2024
Hello Dinah,Thank you for giving us a perfect score. I am glad you enjoyed your stay with us.Have a great day

8/10 Bra

Shyla

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Alex - GM 20 dec. 2023
Hello Shyla,Thank you so much for giving us a great score. I am glad you enjoyed your stay with us.Have a great day

10/10 Fantastiskt

BRIAN

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pool
Svar från Alex - GM 20 dec. 2023
Hi Brian,I am so glad to see you enjoyed your stay with us!!!Thank you for taking the time to giving us a great score.Have a fantastic day

10/10 Fantastiskt

Krista

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Alex - GM 20 dec. 2023
Hello Krista,Thank you for taking the time to review our hotel and give us a perfect score.I am happy to see you enjoyed your stay and hope to see you soon again.Have a great day.

8/10 Bra

Dan

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
We chose this hotel for the pool. The hot tub and pool appeared not to have been cleaned for a very long time, with brown sludge around the sides and the water looking murky. The rest of the hotel was nice and clean, but the pool area was awful. We did love the breakfast staff- they were so friendly and helpful.
Bodde här 2 nätter i november 2023
Svar från Alex - GM 20 dec. 2023
Hello Dan,Thank you for your review and letting us know about the pool. We will take appropriate action to resolve the pool issues.I am glad you enjoyed the rest of our hotel and want to thank you for taking the time to review us.Have a fantastic day.

8/10 Bra

Dustin

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Had to move to another room because blinds would not work in room.
Bodde här 1 natt i december 2023
Svar från Alex - GM 20 dec. 2023
Hello Dustin, I apologize that the blinds did not work, we have taken steps to repair the issue.Thank you for taking the time to review us and I am glad we were able to get you a different room.Have a great day

10/10 Fantastiskt

Winston Bruised

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Alex - GM 5 dec. 2023
Hello Winston Bruised,Thank you so much for taking the time to review our hotels and giving us a 5/5I am glad you enjoyed your stay with us and hope that we will see you soon again.

10/10 Fantastiskt

Chef

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Like. ….. Staff. Gym. Nice. Ice water in lobby ( orange slices ). 👏. 4 me. No radio access ???
Bodde här 1 natt i november 2023
Svar från Alex - GM 5 dec. 2023
Hello Chef,Thank you for giving us a great score, it means a lot to us.I'm glad you enjoyed your stay with us.Every room should have a radio clock, and I apologize if yours did not have one. I will make sure to remedy to this immediately.Thank you again for staying with us and I hope to see you soon again.

8/10 Bra

Rachel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
hotel was nice and close to the airport/shopping center.close to dining. just sad they didn't have fridge or microwave in the room
Bodde här 3 nätter i november 2023
Svar från Alex - GM 5 dec. 2023
Hello Rachel,Thank you for leaving us a review and giving us a great score. Only the suites have a fridge and microwave at this time. Please make sure to book this room type if you need those equipment.I am glad you enjoyed your stay and I hope to seen you soon again

10/10 Fantastiskt

Tifanie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and comfortable.
Bodde här 1 natt i november 2023
Svar från Alex - GM 5 dec. 2023
Hello Tifanie,Thank you so much for taking the time to review our hotels and giving us the great score of 5/5I am glad you enjoyed your stay with us and hope that we will see you again soon.

10/10 Fantastiskt

William

Gillade: Bekvämligheter
Lean rooms
Bodde här 1 natt i november 2023
Svar från Alex - GM 5 dec. 2023
Hello William,Thank you so much for taking the time to review our hotels and giving us the great score.I am glad you enjoyed your stay with us and hope that we will see you again soon.

2/10 Väldigt dåligt

Deyna

Reste i grupp, Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och bekvämligheter
The property is updated and visually appealing. It has an indoor water slide. Those are the pros. Cons: twice the cost of similar properties. No microwave or refrigerator, water slide not Open yet high price not lowered, littke hot water for shower in morning, Dove soap Products, when arrived no one at desk- sign says help Yourself to cookies/coffee or tea while wait. No sign of cookies, no Hot water in lobby for tea, no newspaper, trash found under the bed- not thoroughly cleaned from previous person staying there. Extremely disappointed and will not return.
Bodde här 1 natt i november 2023
Svar från Alex - GM 5 dec. 2023
Hello Deyna,I am sorry to hear that we did not meet your expectations during your stay with us. Please believe, that we strive to offer our guests the best quality possible and that you've experience is not up to our standards.We take every reviews seriously and will use your comments to improve or service.Thank you again for your feedback.Have a great day.

2/10 Väldigt dåligt

Sasheen

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My bed was full of ants very disappointed with the staff. No one was concerned ! My 5 year old was terrified! Really upset! I was hoping some Would check on us but no!
Bodde här 1 natt i november 2023
Svar från Alex Colson (GM) 20 dec. 2023
Hello Sasheen, I am sorry to hear your stay did not go as planned.Ants in your bed is extremely worrying to us and took your review very seriously and have taken appropriate measure.Please believe that your experience is not our standard and we strive for excellency.Please contact me at the hotel e-mail or phone number if you would like to share more details about your experience.Again, I apologize for the issue you have encountered and hope you will give us another chance in the future

8/10 Bra

Robert

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean
Very comfortable and clean rooms.
Bodde här 1 natt i november 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

8/10 Bra

A.

Bodde här 1 natt i november 2023
Svar från Alex - GM 5 dec. 2023
Hello A.Thank you for taking the time to give us a 4/5.I am glad you enjoyed your stay.Have a wonderful day

8/10 Bra

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The gal who checked us in was great. She offered a quiet room or room by the pool. Which was very nice. Chose the quiet room! Thanks for a nice stay!
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Thea

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean. Next door to movie theater.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Peni

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We always stay here when we come to Great Falls.
Bodde här 3 nätter i augusti 2023