Exteriör

Recensioner av The Andrew Hotel

3.5 out of 5
The Andrew Hotel
75 N Station Plaza, Great Neck, NY

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 308 av 1008 recensioner" "
8 - Bra i betyg. 264 av 1008 recensioner" "
6 - Okej i betyg. 163 av 1008 recensioner" "
4 - Dåligt i betyg. 112 av 1008 recensioner" "
2 - Väldigt dåligt i betyg. 161 av 1008 recensioner" "

7,2/10

Renlighet

8,0/10

Personal och service

6,4/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Value for money and friendly
Very comfortable beds. Very noisy a/c. Adequate breakfast. Superfriendly staff and very close to train station which is great!
Bodde här 1 natt i september 2019
Svar från Raj Kapadia 24 sep. 2019
Hello and thank you for the 5 start feedback following your recent stay at The Andrew. We are delighted that you had a great experience and look forward to a future opportunity to welcome you back. Sincerely,

6/10 Okej

Shelley

Gillade: Renlighet och personal och service
Hotel was good but no refrigerator in the room !!
Bodde här 3 nätter i april 2024

4/10 Dåligt

Elizabeth, Peterborough

Gillade inte: Boendets skick och faciliteter
First of all this is listed as a “boutique “ hotel. Maybe 20 years ago. Upon check in the internet was down. The night manager, with food dripping out of his mouth, couldn’t give me a key and suggested I just leave the door wedged open as I had to go back down to the car. By the following morning the elevator wasn’t working, so I had to walk up and down a dingy set of stairs to leave and someone had to walk back up to open door. The car valet and day front desk man were great- they didn’t have much control over problems. My room was clean ( if outdated) but the common areas , hallways, and elevator carpet were in need of cleaning and maintenance. 24 hrs later I got a key and the elevator was fixed. I wouldn’t recommend anyone stay there. And honestly should be given a refund for part of my stay-
Bodde här 2 nätter i maj 2024

2/10 Väldigt dåligt

Maria

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was really unprofessional specially the front desk. The elevator did not work.
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

melany

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Terrill 2 maj 2024
Dear Melany,What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. However, your feedback is much appreciated as we are always looking for ways to improve our guest experience.Warm regards,

10/10 Fantastiskt

mackenley

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the place was nice and clean and the staff at the desk was so nice to us
Bodde här 1 natt i april 2024
Svar från Terrill 30 apr. 2024
Dear Mackenley, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,

10/10 Fantastiskt

Lia

Reste med familjen, Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The valet parking was such a great guy he helped me so much the last morning when I was there.
Bodde här 1 natt i april 2024
Svar från Terrill 23 apr. 2024
Dear Lia, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

6/10 Okej

Cornel

Reste med sin partner
My 'check-in' was awful (it was right after midnight, which I'd informed that it would be then), which left me with a bitter taste, as the person (I'll not say, clerk, as he looked like someone whose slumber I'd disturbed and who presented as such)---came to the counter, whilst on a personal phone call and fumbled my confirmation by deleting same, as it wasn't being given the required 'full attention' by someone in the 'service industry'. I eventually was able to make my way to the room, which didn't 'live-up' to the exorbitant rate I was charged. (a few rustic appliances adorned the room in the form of a radio, bath and toilet fixtures and air condition unit, which wasn't a design addition, but ancient features. The next day's staff was the only feature that presented as current and not 'a throwback' and they allayed my fears, that my stay wouldn't be a total disaster. Would I stay there again; no!
Bodde här 2 nätter i april 2024
Svar från Terrill 18 apr. 2024
Dear Cornel, I was very disappointed to read about your experience and thank you for informing us about your frustrations. I must apologize that you did not have a warmer interaction with our associates. We pride ourselves on providing exceptional customer service and I am sorry that this was not reflected in your stay. As always, I value the feedback since it serves as a way to improve our Hotel and our team.Sincerely,

2/10 Väldigt dåligt

Gurpreet

Gillade inte: Personal och service och boendets skick och faciliteter
No microwave in room
Bodde här 1 natt i april 2024
Svar från Terrill 16 apr. 2024
Dear Gurpreet, Thank you for reviewing your recent stay with us. We regret that your concerns were not properly addressed during your time with us. We do try to offer alternatives anytime a guest is not satisfied and apologize that we missed the opportunity to rectify. Your feedback is very important and all guests comments are utilized to improve our Hotel and our Team.Sincerely,

6/10 Okej

Michelle

Bodde här 2 nätter i april 2024
Svar från Terrill 16 apr. 2024
Dear Michelle, We thank you for providing us with your feedback and sharing your overall experience with the The Andrew Hotel. We apologize that we failed to meet your expectations. We will certainly share this valuable information with our team, and more specifically with the respective departments that will be assigned to help rectify them. Sincerely, Warm regards,

10/10 Fantastiskt

Elizabeth, Seekonk

Bodde här 1 natt i april 2024

8/10 Bra

Amy

Affärsresenär, Reste med familjen
Arrived late night and the check in guy was so rude, there was no parking available and when asked where i should park he said he didn't know. I was ready to pack up and leave the next morning. Then i met Veronica and Willie - great customer service by them, they went above and beyond to make the rest of my stay enjoyable. The room we had was not the greatest but they are in the process of renovating rooms . We already have another stay planned here, hopefully with a newer room.
Bodde här 2 nätter i april 2024
Svar från Terrill 11 apr. 2024
Dear Amy, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

8/10 Bra

Claudio

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024
Svar från Terrill 10 apr. 2024
Dear Claudio, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

10/10 Fantastiskt

Scott

Bodde här 4 nätter i april 2024
Svar från Terrill 30 apr. 2024
Dear Scott, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

2/10 Väldigt dåligt

Magdalena

Bodde här 4 nätter i april 2024

2/10 Väldigt dåligt

Ryan

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Don’t stay here
Bodde här 1 natt i april 2024
Svar från Terrill 8 apr. 2024
Dear Ryan, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

6/10 Okej

Alens

It was okay
Bodde här 1 natt i mars 2024
Svar från Terrill 5 apr. 2024
Dear Alens, We thank you for providing us with your feedback and sharing your overall experience with the Andrew Hotel. We apologize that we failed to meet your expectations. We will certainly share this valuable information with our team, and more specifically with the respective departments that will be assigned to help rectify them. The Andrew Hotel is committed to making continued improvements and investing additional resources back into the Hotel to add to our overall guests’ satisfaction. Again, we thank you for your time and consideration. Sincerely,

2/10 Väldigt dåligt

Lavannya

Bodde här 1 natt i mars 2024
Svar från Terrill 23 apr. 2024
Dear Lavannya, We appreciate your feedback from your recent stay at The Andrew. We regret that there were aspects of your stay that did not meet your expectations but are grateful for the opportunity to understand how we can improve.Sincerely,

10/10 Fantastiskt

Carla

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Terrill 2 apr. 2024
Dear Carla, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

4/10 Dåligt

Riley

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Incredibly rude staff
Bodde här 1 natt i mars 2024
Svar från Terrill 1 apr. 2024
Dear Riley, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 Fantastiskt

Wilmine

Bodde här 1 natt i mars 2024
Svar från Terrill 22 apr. 2024
Dear Wilmine, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,

10/10 Fantastiskt

Ross

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Judy at the front desk was amazing
Bodde här 1 natt i mars 2024
Svar från Terrill 29 mars 2024
Dear Ross,We really appreciate the time that you have taken to give your feedback on the level of service that was received during your stay. Here at The Andrew, our staff focuses on giving only the best service to all of our guests, and I am so happy to hear that your experience was such a positive one. Thank you again for taking the time to write a review on Expedia and allow other potential guests to read of the great service you received. We look forward to seeing you in the future!Sincerely yours,

6/10 Okej

Rosanne

Affärsresenär, Reste med familjen
Gillade: Personal och service
parking was difficult very small area to park. there were no blankets on the beds when we arrived and no blowdryer. no refrigerator these are essentials
Bodde här 2 nätter i mars 2024
Svar från Terrill 29 mars 2024
Dear Rosanne, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

6/10 Okej

Laurence

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The building's exterior is very shabby looking and is in desperate need of a facelift.
Bodde här 1 natt i mars 2024
Svar från Terrill 28 mars 2024
Dear Laurence, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 Fantastiskt

Nnamdi

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location was great and the staff was great as well
Bodde här 1 natt i mars 2024
Svar från Terrill 26 mars 2024
Dear Nnamdi, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

10/10 Fantastiskt

Edmindy

Gillade: Personal och service och boendets skick och faciliteter
very good treatment with Mrs. Judy, she did not facilitate everything very quickly and good treatment, thank you Judy, you are the best
Bodde här 1 natt i mars 2024
Svar från Terrill 26 mars 2024
Dear Edmindy, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,

6/10 Okej

Kadeen, Danbury

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The building is an old building. Not renovated; furniture is dirty and worn out in lobby. Rooms are decent size. Bathroom very old and bathroom door didn’t close. Staff was great but the place was a bit underwhelming.
Bodde här 1 natt i mars 2024
Svar från Terrill 25 mars 2024
Dear Kadeen, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 Fantastiskt

Ravi

Bodde här 1 natt i mars 2024
Svar från Terrill 11 apr. 2024
Dear Ravi, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

2/10 Väldigt dåligt

Michael

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service och bekvämligheter
There was no housekeeping for 2 days. Had no towels, no soap. Room was left a mess. Manager was on “vacation” and nowhere to be found. I spend over $800 for my stay.. I expected better treatment, better quality, especially for the area where the hotel is located. Very disappointed.
Bodde här 5 nätter i januari 2024
Svar från Terrill 19 mars 2024
Dear Michael, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 Fantastiskt

Mahalia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service. Place is clean and quiet. Parking is not great but there is a )15 per day charge for valley parking.
Bodde här 1 natt i mars 2024
Svar från Terrill 19 mars 2024
Dear Mahalia, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,

10/10 Fantastiskt

Edgar

Bodde här 1 natt i mars 2024
Svar från Terrill 25 mars 2024
Dear Edgar, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

8/10 Bra

Lauren

Reste med familjen
Gillade inte: Bekvämligheter
We had a great stay, just wish we knew there wasn’t a store close by or vending machines for water
Bodde här 1 natt i mars 2024
Svar från Terrill 4 mars 2024
Dear Lauren, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

4/10 Dåligt

Maria, Babylon

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
too old and the parking is excessively high per night. and the bell boy demanded a tip!
Bodde här 1 natt i februari 2024
Svar från Terrill 14 mars 2024
Dear Maria, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

4/10 Dåligt

Jenai

Affärsresenär
Customer service horrible best service was doirman
Bodde här 1 natt i februari 2024

4/10 Dåligt

Helaine

Gillade inte: Renlighet och boendets skick och faciliteter
Just go to a Motel 8… It seems like a great price for a luxury boutique hotel, but there is absolutely nothing luxury, boutique or even acceptable about it, except a generally really good staff at the front desk~I would say all the people were great, but then I came in at about 10 pm to find tbe I got sneakers off and with his filthy socks propped up on the desk. I had to keep calling him from the front and he was obviously inconvenienced that he had to get up to give me towel… And then get up again when my key didn’t work ( each time I left I had to go down to have the key activated again) This place needs to be painted or at the very least cleaned~The carpets are old and worn, but worse covered in junk and dirt that it looked like wasn’t vacuumed every day that I was there~There were two small desk lamps in the room, period. No overhead light and the standing light didn’t work. The heat cannot be adjusted, so it was blasting and I slept with the window wide open for three nights in February so the fresh air being so chilly balanced out the extreme heat, but came with the noise of train passing by right outside. Even little things like the desk chair, which I had to bring into the bathroom with the only light to see to get ready, was so stained and filthy that I had to put a towel over it to sit on it~The price was very low on Expedia, but even a budget hotel should be clean and have heat and light~ Don’t stay here~
Bodde här 3 nätter i februari 2024
Svar från Terrill 22 feb. 2024
Dear Helaine,Our goal is to provide each guest with the best service and accommodations possible, so it's tough to hear that you were left unhappy after your stay with us. I'd love for you to reach out to me directly about this so I can figure out where we went wrong and make things right.What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. However, your feedback is much appreciated as we are always looking for ways to improve our guest experience.Warm regards,

8/10 Bra

Gustavo

Reste med sin partner
Gillade: Renlighet och personal och service
The front desk was helpful and cooperative but tv was broken.
Bodde här 1 natt i februari 2024
Svar från Terrill 21 feb. 2024
Dear Gustavo, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,General Manager

2/10 Väldigt dåligt

Prabhjot

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I
Bodde här 1 natt i februari 2024
Svar från Terrill 20 feb. 2024
Dear Prabhjot,What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. However, your feedback is much appreciated as we are always looking for ways to improve our guest experience.Warm regards,

8/10 Bra

Eric

Bodde här 2 nätter i februari 2024
Svar från Terrill 21 mars 2024
Dear Eric, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

6/10 Okej

Karin

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Not very clean
Bodde här 2 nätter i februari 2024
Svar från Terrill 20 feb. 2024
Dear Karin, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay.Warm regards

10/10 Fantastiskt

Nazma, San Ramon

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Terrill 19 feb. 2024
Dear Nazma, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

8/10 Bra

Gregory

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Could not be more convenient across from the Great Neck LIRR station. Beds were very comfortable. Room was a bit stuffy, but I was able to open a window, which is a rare treat these days.
Bodde här 1 natt i februari 2024
Svar från Terrill 19 feb. 2024
Dear Gregory, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

10/10 Fantastiskt

Alyssa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and great staff
Bodde här 1 natt i februari 2024
Svar från Terrill 19 feb. 2024
Dear Alyssa, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

6/10 Okej

Tyler, Timnath

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Staff was friendly. Location is close to downtown. Room was ok, definitely needs updating
Bodde här 1 natt i februari 2024
Svar från Terrill 19 feb. 2024
Dear Tyler, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 Fantastiskt

Ethne

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient
Bodde här 1 natt i februari 2024
Svar från Terrill 7 feb. 2024
Dear Ethne, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,

2/10 Väldigt dåligt

Lena

Bodde här 1 natt i februari 2024

8/10 Bra

FRANCISCO

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It’s a nice place
Bodde här 2 nätter i januari 2024
Svar från Terrill 2 feb. 2024
Dear Francisco, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

10/10 Fantastiskt

Erica

Gillade: Renlighet
Bodde här 2 nätter i januari 2024
Svar från Terrill 2 feb. 2024
Dear Erica, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

2/10 Väldigt dåligt

Dixie

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Estaba sucio el cuarto, se tiene que pagar parqueo y pocas opciones para el desayuno.
Bodde här 5 nätter i januari 2024
Svar från Terrill 1 feb. 2024
Dear Dixie, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay.Warm regards

10/10 Fantastiskt

Maria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Best customer service especially Brian and Will
Svar från Terrill 30 jan. 2024
Dear Maria,We really appreciate the time that you have taken to give your feedback on the level of service that was received during your stay. Here at The Andrew, our staff focuses on giving only the best service to all of our guests, and I am so happy to hear that your experience was such a positive one. Thank you again for taking the time to write a review on Expedia and allow other potential guests to read of the great service you received. We look forward to seeing you in the future!

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024