Before we confirmed our booking, Finest Retreats couldn’t have been more helpful. However, when we reported problems, even though most of the people we dealt with continued to be pleasant, little was resolved while we were there.
Not much seemed to have been checked before our stay at Oasis 41 – bathroom infested with ants, cobwebs in rooms grimy and dusty, oven with caked-on grease and burnt food, dishwasher not working, waste disposal unit not working and (what seemed to be a long term) leak under sink.
Some electrical equipment recorded the last safety testing as being in 2019, and while we were there the main fuse for the lodge tripped. Power was restored while we were out but there was no explanation for the failure or reassurance the system had been made safe.
As problems arose we reported them and afterwards I wrote but, so far, there has been no response to my emails so we may be going to court. I'll try to keep you posted.
I could go on but you’ll get the idea of the quality and care of monitoring the property we won't be booking through them Finest Retreats again.
I understand that this lodge may have already been withdrawn from at least one other website but it still features with Finest Retreats despite them knowing the issues.
The lodge needs to be properly inspected before being let and problems remedied before visitors stay. It would be helpful for more effective action to be taken when people report problems during their stay.