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Recensioner av Scala de Faro

5 out of 5
Scala de Faro
Zampeliou 28 - Akti Kountouriotou 24, Chania, Crete

Recensioner

9,6

Enastående

10 - Fantastiskt i betyg. 46 av 61 recensioner" "
8 - Bra i betyg. 14 av 61 recensioner" "
6 - Okej i betyg. 0 av 61 recensioner" "
4 - Dåligt i betyg. 0 av 61 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 61 recensioner" "

9,8/10

Renlighet

9,6/10

Personal och service

8,8/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

9,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i juni 2018
Svar från Christina M \ General Manager 5 juli 2018
Dear guest, thank you very much for your preference to our hotel and for your time to leave us a feedback. It will be our honor to welcome you again in the next future. Kind regards Christina M \ General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Renovated hotel. Destination and staff disappoint.
Newly renovated boutique hotel. It has a very nice view from the hotel room. The small number of rooms make it personal but nothing we would return to ourselves. 1) The historically rich harbor of Chania is a complete "tourist trap". Even off season, as our visit, there are too many tourists and annoying businesses around. Waiters on the front row restaurants pull your clothes when passing them. Curse on you if you aren't interested. Plenty of small shops filled with tacky souvenirs. Lots of weird music (Arabic nightclub?) kept us awake most nights. Playing all night until 6:30 in the morning. We experienced there is a lot of trash on land and water from both tourists and local business. Little thought is spent on the environment in general on this Island. 2) The hotel has an appealing design but many things lack functionality because of it. 3) Front desk staff feels inexperienced. They have poor social skills to make guests feel special. Unable to provide a decent "concierge" service. Breakfast staff was however very friendly and helpful. Unfortunately this holiday destination and this hotel is nothing we would recommend anyone seeking top quality on their vacation.
Bodde här 7 nätter i april 2018
Svar från Christina M \ General Manager 17 maj 2018
Dear guest, thank you very much for your kind words. Your review finds me a little lost and I am trying to find the right words for my reply. 1\ Chania has a very historically rich harbor you have just t know where to go 2\ we are very to sorry that you didn't find the time to let us know what is not functional for you 3\ you are the only one that is writing such a thing for my staff, with all my respect to you but my staff is very experienced with o lot of ''social skills''. We are always trying to improve ourselves and the value hoping to meet the expectations of our guests. I hope that you will come again in the future and you will have the same experience as our other guests. Best wishes Christina M \ General Manager

10/10 Fantastiskt

Lee, Morrisville

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing location. Can’t wait to return.
Bodde här 2 nätter i oktober 2023

8/10 Bra

Shireen

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i juni 2023

10/10 Fantastiskt

Petr

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fantastic stay- I was there for a week. Professional, welcoming and courteous team. Great facilities - all is in great condition and well maintained. Prompt, helpful service. The breakfast is exceptional- buffet options and some a la carte selection. Team put great effort and thought into making our stay comfortable and enjoyable! Would highly recommend and will stay here again.
Bodde här 7 nätter i juni 2023

10/10 Fantastiskt

Spyridon

Bodde här 2 nätter i april 2023
Svar från Christina M. / Hotel Manager 6 maj 2023
Dear Mr. Spyridon, thank you for your rating. We really appreciate. We hope to accommodate you in the near future. Best regrads,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2023
Svar från Christina M. / Hotel Manager 6 maj 2023
Dear guest, thank you for you recent stay at Scala De Faro. You are very kind by rating us with a 10 out of 10.We hope to give us the opportunity to welcome you again! Warm regards,

10/10 Fantastiskt

Cliffton, Waipahu

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No complaints.
Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

Alfred

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i september 2022

10/10 Fantastiskt

Chrissoula

Reste med sin partner
Gillade: Renlighet och personal och service
The hotel had lots of charm & elegance with a modern twist The staff were absolutely delightful & obliging. We could not fault the staff nor the hotel location & room
Bodde här 6 nätter i augusti 2022

10/10 Fantastiskt

Kyle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great rooms and location
Bodde här 4 nätter i juli 2022

10/10 Fantastiskt

Sotirios

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely marvelous building, room and accomodations. Wonderful, kind and helpful staff.
Bodde här 3 nätter i juni 2022

8/10 Bra

Sofia

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The property and the rooms are beautiful, the breakfast they offer has a lot of variety and was delicious. The only thing to note, because it’s in an older building you can hear a lot of stomping if you have rooms above you. One night it was extremely loud while we were there. Also another thing to note, they do have an elevator but it’s only once you walk up a steep flight of stairs to get to the first floor. So keep that in mind if you bring heavy luggage you will need to bring it up 1 flight up steps.
Bodde här 2 nätter i juni 2022

10/10 Fantastiskt

Terence

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2022

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i oktober 2019
Svar från Christina M / Hotel Manager 13 nov. 2019
Dear sir/madam, thank you for the rating. Hope to see you soon. Best regards Christina M / Hotel Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfectly positioned, lovely property
This is a lovely hotel in a perfect position on the harbor. We had a room with the harbor view and balcony and absolutely loved it. A lovely refurb of an old building. Great restaurant advice from the team - we ate at their recommendations several times. Only minor improvement opportunities if I had to be critical - its a big room, could have fit a king size bed easily instead of the queen and the bathroom sink has an auto on off so hard to get consistent running water at the right temperature. Definitely not deal breakers!
Bodde här 4 nätter i oktober 2019
Svar från Christina M / Hotel Manager 28 okt. 2019
Dear guest, thank you for your amazing comments. We highly appreciate it. About the bed, we will consider changing our queen size bed to a king-size bed. And about the sink definitely, we will change it as we understood that is not very practical for our lovely guests. I hope to see you soon! Kind regards Christina M / Hotel Manager

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff. They are very nice and accommodating. Location was great. I definitely will be back.
Bodde här 8 nätter i oktober 2019
Svar från Christina M / Hotel Manager 25 okt. 2019
Dear happy guest, thank you very much for your great comments. I hope to see you soon!!! Best regards Christina M / Hotel Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome room and location, would highly recommend. Great staff and perfectly located in old port.
Bodde här 3 nätter i oktober 2019
Svar från Christina M / Hotel Manager 16 okt. 2019
Dear guest, thank you for you recent stay at Scala De Faro. We are more than happy to know that you enjoy you vacation in Chania! Se you soon! Best regards Christina M / Hotel Manager

8/10 Bra

Verifierad resenär

Gillade: Bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i oktober 2019
Svar från Christina M / Hotel Manager 16 okt. 2019
Dear guest, thank you for your feedback. I hope to see you soon! Best regards

8/10 Bra

Maria

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely hotel
Bodde här 5 nätter i september 2019
Svar från Christina M / Hotel Manager 28 sep. 2019
Dear Maria, Thank you very much for your recent stay with us at Scala De Faro. We hope to see you soon and offer you our services. Warm regards Christina M / Hotel Manager

10/10 Fantastiskt

AlanB, Scarsdale, New York

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Boutique hotel in the middle of the port area. Walk to all. Very good breakfast. Outstanding staff - very helpful. In spite of being in a busy area, room was quiet. Modern styling and amenities in a very old building. Lots and lots of nearby restaurants.
Bodde här 3 nätter i september 2019
Svar från Christina M / Hotel Manager 23 sep. 2019
Dear AlanB, thank you for choosing our hotel for your vacation sin Chania!! We highly appreciate you feedback. You give us a lot of energy to continue our work. Warm regards Christina M / Hotel Manager

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The service was excellent.manolli was super helful with tips for our trip. Also, the hotel location is great!!! Close to everything such as great restaurants, bars, shopping and beautiful sunsets! Totally recommended!
Bodde här 3 nätter i augusti 2019
Svar från Christina M / Hotel Manager 11 sep. 2019
Dear happy guest, first of all, I would like to thank you for your time to leave us your comments on Orbitz. Your words give us the energy to continue our work and improve ourselves. I hope to see you soon! Best regards, Christina M / Hotel Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Localisation idéale Très belle chambre Très belle salle de bain Literie très confortable Seul bémol : localiser l’hotel car le gps de Google indique un mauvais endroit
Bodde här 1 natt i september 2019
Svar från Christina M / Hotel Manager 11 sep. 2019
Dear sir/madam, thank you for your amazing words. You make us feel good and you give us the energy t continue our work. About Google GPS, you are right that why we send you indications for the location of the hotel. Next time that you will visit us you will handle it better than the local. Hope to see you soon. Warm regards Christina M / Hotel Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i augusti 2019
Svar från Christina M / Hotel Manager 1 sep. 2019
Dear guest, thank you for your rating. We hope to have the chance to accommodate you again in the near future. Warm regards ChristinaM / Hotel Manager

10/10 Fantastiskt

Anthony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super déco
Super quartier et décoration de la chambre fantastique. Par contre je ne recommande pas la vue sur la ville, alors que le port est très joli.
Bodde här 1 natt i augusti 2019
Svar från Christina M / Hotel Manager 27 aug. 2019
Dear Mr. Anthony, thank you for your time to leave us such nice comments. It will be our honor to welcome you again. Warm regards Christina M / Hotel Manager

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and rooms were very nice and clean. Staff also great help with picking beaches to go to
Bodde här 4 nätter i augusti 2019
Svar från Christina M / Hotel Manager 27 aug. 2019
Dear guest, thank you very much for your nice comments. You give us the energy to continue our work. We hope to see you soon. Warm regards Christina M / Hotel Manager

8/10 Bra

Verifierad resenär

Bodde här 1 natt i juli 2019
Svar från Christina M / Hotel Manager 11 juli 2019
Dear guest, thank you for your feedback. We hope to see you again in the near future. Kind regards Christina M / Hotel Manager

10/10 Fantastiskt

Mike, Philadelphia, PA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was one of the highlights on our trip to Greece. Had the balcony room on the first floor overlooking the harbor. So close and convenient to everything. I really didn't want to leave the room. I loved sitting on the balcony and watching all the people from the workers preparing their restaurants in the morning to the the cruise ship passengers during the day. The room was perfect. Breakfast was good with a variety of options. You can get a variety of coffees and eggs if you want. I would come back here again and again.
Bodde här 2 nätter i juni 2019
Svar från Christina M / Hotel Manager 8 juli 2019
Dear Mike, thank you for your stay with us at Scala De Faro. We are more than happy to know that you enjoy your stay and our services. We do remain at your disposal. We hope to see you again as soon as possible. Best regards Christina M / Hotel Manager

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice free upgrade after difficulty finding hotel. not convenient given lack of vehicles into old chania port. staff friendly; one genteleman very rude and snippy.
Bodde här 4 nätter i juni 2019
Svar från Christina M / Hotel Manager 5 juli 2019
Dear guest, thank you for you time to leave us a feedback. I will mention all your issue one by one. 1. After every reservation that we receive from expedia.ie we are sending a confirmation email to inform our guests that our hotel is located right in heart of the Old Venetian Harbour and as per the municipal restrictions, no vehicle can enter the Port. 2. Staff friendly: I think that you didn't had the time to meet the staff that's why you think that they are not friendly. I hope to accommodate you again in the near future and give to me and to my staff the chance to meet you! Best regards Christina M / Hotel Manager

10/10 Fantastiskt

Jihyun

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic hotel
Amazing boutique hotel in the heart of the old city. Unbeatable location, right on the water. Very helpful staff helped us arrange a rental car, upgraded our room to sea view free of charge. Getting to the hotel is a little different than your average hotel. No cars are allowed into the old city so you have to walk about ten minutes with your luggage down some cobble stone streets. The staff are very helpful and will come out to the road to help you with your luggage if you can coordinate with them. We arrived late at night by bus so it was a bit trickier for us. Its perfectly doable but if you are less able, definitely coordinate with the hotel for check in. Rooms are fantastic with high end finishes, we loved our balcony overlooking the harbor.
Bodde här 2 nätter i juni 2019
Svar från Christina M / Hotel Manager 5 juli 2019
Dear Jihyun, thank you for your nice comments. We are more than happy to know that we met your expectation. We hope to see you again! Kindest regards Christina M / Hotel Manager

10/10 Fantastiskt

Raymond

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A true 5-star boutique hotel experience
I don't normally write reviews, but I feel this hotel deserves one because the experience was that good not to share. From the minute we arrived and every moment after we were continually surprised. The rooms were beautifully designed and well equipped, it truly had everything you needed and more. The quality of service was sensational, with all of the staff from the chef, front desk to cleaning staff were so friendly and attentive - you just can't help but smile and think "what an amazing hotel". No request ever seemed too much. As for the location it’s very well located and easy to get everywhere. We cannot fault this hotel at all, if you appreciate friendly staff and a true 5-star experience seriously look no further you won't be disappointed.
Bodde här 5 nätter i juni 2019
Svar från Christina M / Hotel Manager 14 juni 2019
Dear Mr. Raymond, I don't really know what to say about these comments. We really appreciate your time to leave us a review. It means a lot for us. You give us more energy to continue our work. We hope to welcome you again in our hotel and give you our services. Best regards Christina M / Hotel Manager

10/10 Fantastiskt

Okan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing experience
A great boutique hotel with lovely decoration. My girlfriend and I had fantastic time at the presidential suite on the top floor. Hotel manager Christina was very helpful. The kitchen staff (great breakfast!!) and cleaning ladies were very friendly and helped us having an amazing holiday. We will for sure come back.
Bodde här 4 nätter i juni 2019
Svar från Christina M / Hotel Manager 14 juni 2019
Dear Okan, thank you for your nice comments. I really appreciate your feedback. You give us a lot of energy to continue our work. We really hope to see you back. Best regards Christina M / Hotel Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2019
Svar från Christina M / Hotel Manager 6 juni 2019
Dear guest, thank you for your rating. It was our pleasure to have your us our guest. We hope to see you soon! Kind regards Christina M / Hotel Manager

10/10 Fantastiskt

Verifierad resenär

Bodde här 3 nätter i maj 2019
Svar från Christina M / Hotel Manager 14 juni 2019
Dear guest, first of all, we would like to thank you for your stay with us. Thank you for your rating. We hope to see you soon in the near future. Kind regards Christina M / Hotel Manager

8/10 Bra

Azucena

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay and location
Great location in Old town, wish we would have just splurged on the room with sea view. The staff was very nice. On our second day we wanted to do the Samaria Gorge hike (highly recommend) they helped us book that and had a packed lunch waiting for us the morning of the hike. Highly recommend this hotel.
Bodde här 2 nätter i maj 2019
Svar från Christina M / Hotel Manager 3 juni 2019
Dear Azucena, Thank you so much for your rating and your nice comments on Expedia.ie. I am more than happy to know that our staff meet your expectation and helped you with your needs. We hope to see you again as soon as possible. Kind regards Christina M / Hotel Manager

10/10 Fantastiskt

Hira

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2019
Svar från Christina M / Hotel Manager 3 juni 2019
Dear Hira, thank you very much for your rating. We really appreciate it. We hope to accommodate you again in the near future. Best regards Christina M / Hotel Manager

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The views from this place are great if you are facing the water. Located right in the middle of the harbor for easy access. The breakfast is sub par but since the hotel is small it makes sense. One of the rooms we stayed in was non smoking but it was very clear there was smoking in the room. Overall a pleasant experience.
Bodde här 3 nätter i mars 2019
Svar från Christina M \ Hotel Manager 5 apr. 2019
Dear guest, thank you for your comments. We are very happy that you mostly enjoy your stay. About the breakfast we will do our best to improve ourselves about the room I would like to inform you that we are a non-smoking hotel but unfortunately we cannot control everything. Hope to see you soon. Kind regards Christina M \ Hotel Manager

10/10 Fantastiskt

Abhinav

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We had the most amazing stay at scala. The presidential suite is gorgeous and tastefully done with an amazing view. Angeline at the reception gave us the best recommendations for restaurants, beaches and shopping and the staff was generally wonderful about everything.. !!
Bodde här 2 nätter i oktober 2018
Svar från Christina / Hotel Manager 20 nov. 2018
Dear Guest, Thank you very much for your nice comments and your time to leave us a review. We arevery happy to know that you enjoy your stay with us and that our staff meet your expectations. We hope to see you again in the near future. Best regards Christina M / Hotel Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic!
Wonderful stay – perfectly located hotel on the harbour with stunning views if you have a sea-facing room. Helpful staff and beautifully designed rooms. Worth noting that there is a flight of stairs up from reception to the rooms, but the team always offered to help with luggage. Would definitely return!
Bodde här 1 natt i oktober 2018
Svar från Christina M / General Manager 29 okt. 2018
Dear guest, we would like to thank you very much for your nice comments and for your time to rate us. We hope to see you again in our hotel in the near future! Best regards Christina M / General Manager

8/10 Bra

Cynthia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful rooms. Front lobby and breakfast room not quite up to the same standard. Excellent breakfast! Very helpful staff.
Bodde här 2 nätter i oktober 2018
Svar från Christina M / General Manager 16 okt. 2018
Dear Cynthia, thank you for your nice comments. We will take care aboutu your issue. We hope to see you again in our hotel. Kind regards Christina M / General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2018
Svar från Christina M / General Manager 26 sep. 2018
Dear sir/madam, thank you for your rating. We hope to see you again in the near future! Kind regards Christina M / General Manager

10/10 Fantastiskt

Robert, Boca Raton, Fl

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We had a wonderful stay at Scala de Faro. The location is perfect, the staff, especially Manny, were pleasant and most helpful during all aspects of our visit. Thanks to all..
Bodde här 3 nätter i september 2018
Svar från Christina M / General Manager 26 sep. 2018
Dear Mr Robert, thank you for your stay with us at Scala De faro. We appreciate your comments. It will be our honour to welcome you again! Best regards Christina M / General Manager

10/10 Fantastiskt

Verifierad resenär

Modern and charming boutique hotel
Charming, charming, charming! This boutique hotel located right in the Venetian Harbour was one of the most charming and modern hotel I have stayed in. The breakfast was good, but the people serving made it better! Great overall experience. Very, very conveniently located and not noisy! Our room wasn't.
Bodde här 3 nätter i maj 2018
Svar från Christina M / General Manager 28 aug. 2018
Dear sir/madam, thank you for the recent stay at our hotel and for your feedback. We are always trying to improve ourselves and your comments give us the energy. It has been our pleasure to offer you our services. We are happy to hear that you enjoy your stay with us. It will be our honour to welcome you again. Best wishes Christina M/ General Manager

8/10 Bra

Fiona

Perfect boutique rooms in top location
Loved this hotel. Room & accessories all fantastic, great shower, perfect location. Only criticism would be that breakfast was slightly confusing: a very light buffet, no menu for hot food but some apparently available if you ask. No bar, but it doesn’t matter as you’re surrounded by places to eat & drink. Staff all very friendly and helpful. Felt like a secret hideaway right in the middle of the city. Have stayed in many 5* boutique hotels and the rooms here definitely deserve that description. Would happily book again.
Bodde här 2 nätter i augusti 2018
Svar från Christina M / General Manager 26 aug. 2018
Dear Fiona, thank you for the recent stay at our hotel and for your feedback. We are always trying to improve ourselves and your comments give us the energy. It has been our pleasure to offer you our services. We are happy to hear that you enjoy your stay with us. It will be our honour to welcome you again. Best wishes Christina M/ General Manager

10/10 Fantastiskt

Liliana

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
magnificent
This place was beyond my expectation. From the design to the service. My room was like a magazine type looking. The view from the windows was magnificent. The breakfast delicious and the service perfect.
Bodde här 3 nätter i augusti 2018
Svar från Christina M / General Manager 18 aug. 2018
Dear Liliana, first of all thank you very much for your preference to choose our hotel for your stay during your holiday in Chania Crete. We appreciate it very much. Also, we would like to thank you for your very nice feedback. Believe me, that it give us a positive energy to continue our work.We will be more than happy to have the opportunity to welcome you again in our hotel. You are always more than welcome back. Kindest regards Christina M / General Manager

10/10 Fantastiskt

Arthur, Sydney Australia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Chania Gem
This hotel was absolutely sensational!! We received an upgrade upon arrival. The room was huge and incredibly comfortable and the view from all the windows was amazing ! We were right in the heart of the best eateries, bars, shopping and a 10min walk to beaches. We would definitely come back to Chania and stay here again. The staff were also amazing and they met us outside the old town where the taxi dropped us off and walked us to the hotel.
Bodde här 2 nätter i juli 2018
Svar från Christina M / General Manager 12 aug. 2018
Dear Mr Athrur, we would like to thank you for your preference to stay in our hotel during your stay in Chania city and for your time to leave us a positive feedback. We are very happy about it and it gives us the power to continue our work. Thank you very much and we are looking forward to your next visit. Kindest regards Christina M / General Manager

8/10 Bra

anthony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful Place / Great Location / Could Improve
Really nice place in the heart of Old Chania Town. We had a room with a balcony facing the harbor and we were exactly centrally located so the view was very symmetrical. Overall it was a good stay. I thought the hotel was very nice but still overpriced compared to others I've stayed for the same price. If you haven't been to Old Town (Chania) be prepared to park about 0.5 miles away and have to drag your luggage through some cobble stone streets to get to the entrance and they lug them up a big flight of stairs. Not that I minded but they should have mentioned this beforehand or provided some assistance. Our room was very nice and beautifully decorated and the balcony was amazing for views and people watching. Staff was super friendly, cool, and helpful. Young with nice energy. Drawbacks include they gave us a room legitimately next to the area you have breakfast so every morning at 7am I can hear everyone eating and dishes clanking.. Did I really just spend over 400 a night for this (I was thinking). Also the bathroom had some drain issues; not clogged but slow and the floor got really wet / almost flooded a couple times. The maid didnt leave new toiletries any of the days I asked and I had to ask the front desk every day for new soap/shampoo/etc. Also, for a hotel this expensive they should get some softer toilet paper (no explanation necessary but it hurt). That being said it was a very nice place I'd stay again if the price was better
Bodde här 2 nätter i juli 2018
Svar från Christina M / General Manager 5 aug. 2018
Dear Mr Anthony thank you for your feedback. We are always trying to improve ourselves and your comments give us the energy. It has been our pleasure to offer you our services. 1/ We understand your difficulty with parking but is one of the most common issues in every Old Town in every city. However, you handle it perfectly so next time that you will visit us you will be even better than us. 2/ the reception is helping our guests with the suitcases until the first floor that your room was located. 3/ About the drain issue you should inform the reception so they can fix it or maybe to provide another room. 4/ you are the first guest that complain about my maids and with all my respect I cannot accept it because they are very very professional and cannot be that they didn't leave you toiletries. 5/ as about the toilet paper we will do our best. It will be our pleasure to welcome you again. Kindest regards Christina M / General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
perfect! beautiful modern hotel in great location. amazing views, clean, comfortable, friendly helpful staff
Bodde här 4 nätter i juni 2018
Svar från Christina M / General Manager 3 juli 2018
Dear sir/madam, thank you very much for your stay in our hotel and thank you for your wonderful review. It was very nice to have you here and I hope we will have a chance to accommodate you again in the future in our property. Best regards Christina M / General Manager

8/10 Bra

Kelly

Gillade: Renlighet
Fell short of expectations
The location of this hotel is great. For a 4-5 star property though, it is lacking in many things. First, we requested two twin beds but was given a room with one big bed and a small, uncomfortable cot thrown into the space. Needless to say we ended up having to share a bed. Second, no one to help with bags to or from taxi and only reception woman to assist to rooms. Any hotel of this caliber should have baggage assistance. Third, bathroom had bath tub but it took over an hour to fill it 1/4 of the way. I gave up. Shower then sprayed and leaked everywhere. Fourth, no proper signage on the hotel. They literally had a piece of paper taped to the door. Super unclassy. The reception woman, the cleaning staff and the breakfast team were awesome. Management just needs to do some housekeeping and upgrade service.
Bodde här 4 nätter i maj 2018
Svar från Christina M / General Manager 19 juni 2018
Dear Mrs Kelly, thank you for your stay in our hotel. We are very happy that you enjoy the location. Thank you for your feedback and rating. We appreciate it, it gives us the power and positive energy to improve ourselves in all the mentioned issue that you had during your stay. We are looking forward to your future stay in our hotel. Best wishes Christina M / General Manager

10/10 Fantastiskt

Daph

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Centrally located with incredible immenities
Bodde här 2 nätter i maj 2018
Svar från Christina M / General Manager 19 juni 2018
Dear Daph Thank you very much for the feedback. We really appreciate it and you give us the energy to improve ourselves. We are very happy that we met you. It will be our honour to welcome you again in the future. Best regards. Christina M / General Manager