Dear guest, First of all we would like to sincerely thank you for your kind review and for taking the time to share it. We are more than happy that you had an enjoyable stay with us and we are always open to your recommendations in order for us to improve! Please, during your next stay with us, do not hesitate to contact our Guest Relations team in order for us to explain any possible queries regarding the all-inclusive package. We remain dedicated to offering a service where we go above and beyond for our guests, ensuring that the memories attained will leave a smile on every face. We appreciate your review and are also looking forward to welcome you again soon! Best Regards, Guest Relations

Dear Jamie,Thank you for your excellent review and your kind words about our stunning resort. We are delighted to hear that you enjoyed your stay with us, including your gorgeous room, the amazing pools, our friendly Team, and the Anassa Spa.We appreciate your understanding regarding the beach situation. It's important to note that we are not a beachfront resort, and we do not advertise ourselves as such. We are glad to hear that you found a nearby beach to your liking.Thank you for highly recommending us, and we look forward to welcoming you back for another fantastic stay in the future!Warm regards,Georgia FragkiadakiGuest Experience Coordinator

Dear Annaliese, Thank you so much for your excellent feedback! Best regards, Georgia FragkiadakiGuest Experience Coordinator

Dear Sophie, Thank you so much for your 5* rating! Best regards, Georgia FragkiadakiGuest Experience Coordinator

Dear Leena, Thank you for taking the time to share your feedback with us. We are truly discouraged that your impression of your stay was determined by the TV, at a resort with 6 exquisite restaurants, 5 bars, a luxurious Spa, a Waterpark, and a wide array of Sports facilities and more.Should you choose to stay with us again, please do not hesitate to contact our team directly with any concerns or requests. We are committed to making your next visit exceptional in every way.Thank you for choosing us for your stay.Warm regards,Georgia FragkiadakiGuest Experience Coordinator

Dear Lars,Thank you for your wonderful feedback! We're happy to hear that you had a perfect holiday with excellent service offerings. Your kind words mean the world to us.We look forward to welcoming you back for another world-class experience! Warm regards,Georgia FragkiadakiGuest Experience Coordinator

Dear Robert, Thank you so much for your excellent feedback! Best regards, Georgia FragkiadakiGuest Experience Coordinator

Dear John,Thank you for your excellent feedback!It is feedback like yours that truly inspires and motivates our team to continue providing exceptional service and authentic hospitality.Best regards, Georgia FragkiadakiGuest Experience Coordinator

Dear Robert, We are sorry to hear you feel this way.Please feel free to reach out to us directly should you have any concerns or questions regarding your stay.Best regards, Georgia FragkiadakiGuest Experience Coordinator

Dear Tristan,Thank you for your kind words! We're happy to hear that you enjoyed our amazing amenities, experienced the warmth of our friendly and accommodating Ream, and savoured incredible meals.We look forward to welcoming you back for another exceptional stay!Warm regards,Georgia FragkiadakiGuest Experience Coordinator

Dear Antony,Thank you for sharing your positive feedback with us. We're delighted to hear that you found our Team amazing and that you had a great holiday experience.We apologize for the delay, and we appreciate your patience during busier times. We will work on improving our service speed to ensure a more seamless experience for our guests.We hope to have the pleasure of welcoming you back to our resort in the furture!Warm regards,Georgia FragkiadakiGuest Experience Coordinator

Dear Rotem, Thank you so much for your excellent rating! Warm regards, Georgia FragkiadakiGuest Experience Coordinator

Dear Sharla S.,Thank you for sharing your excellent feedback! We're delighted to hear that you found our property amazing, clean, and modern and that our committed Team was extremely friendly and helpful.Thank you for choosing to stay with us, and we hope to welcome you back for a longer and even more enjoyable stay in the future.Warm regards,Georgia FragkiadakiGuest Experience Coordinator

Dear Olufemi,Thank you for choosing our resort for your stay in Crete! We are glad to hear that you have enjoyed our tranquil atmosphere and the services provided.Regarding the all-inclusive benefits they apply until 23:00, a policy communicated clearly to our guests to ensure transparency.We would like to clarify that the all-inclusive package only is about food and drinks and not spa services, a well-accepted fact on a worldwide basis. We are happy that you had a relaxing stay with us. We value your feedback and hope to welcome you back to Stella Island in the near future.Best regards, Georgia FragkiadakiGuest Experience Coordinator

Dear Krupa, Thank you for taking the time to share your feedback about your stay with us in May. We're pleased to hear that despite the cooler weather, you had a wonderful time.We appreciate your kind words about our Team, the cleanliness of the resort, and the entertainment options provided. It's great to know that you enjoyed our exquisite restaurants and that the culinary experience exceeded your expectations. Please accept our apologies for any mishaps from our side.Thank you for choosing us for your holidays, and we hope to have the opportunity to welcome you back in the future.Warm regards,Georgia FragkiadakiGuest Experience Coordinator

Dear John, Thank you for sharing your review. We are sorry that your stay with us did not meet your expectations and was less than ideal. Could you please provide us with more specific information about what we could improve upon to make your next stay more enjoyable? Your feedback is very important to us and we would like to ensure that we provide the best possible experience for all of our guests.Best regards,Georgia FragkiadakiGuest Experience Coordinator

Dear Sabrina,Thank you for taking the time to review your recent stay at Stella Island! We're glad to hear that you enjoyed your time with us and that you were satisfied with the cleanliness, the facilities & services and the amenities of our resort. We hope to welcome you back soon!Best regards, Georgia FragkiadakiGuest Experience Coordinator

Dear Hanan, We were truly disheartened to see your rating.Do not hesitate to directly contact us with more details about your experience.Best regards, Georgia FragkiadakiGuest Experience Coordinator

Dear Shahar,Thank you for choosing our hotel for your recent stay and for sharing your feedback with us. We are delighted to hear that you found our property beautiful and enjoyed our hospitality experience, as well as our amenities and facilities.We are sorry to hear that the food did not meet your expectations and that you were not able to find suitable options for you. We offer a range of culinary experiences across our five thematic restaurants that we are extremely proud of, and we are disheartened that we were unable to provide you with the personalized experience that we are known for. We wish we had the chance to personally oversee any possible solutions to suit your dietary requirements. We will certainly pass along your comments to our team for further review and improvement.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.Best regards,Georgia FragkiadakiGuest Experience Coordinator

Dear Dolores,Thank you for taking the time to leave a review of your recent stay at Stella Island. We are delighted to hear that you enjoyed your experience with us, particularly our excellent guest service, the variety of restaurants, and drinks, the knowledgeable bar team, and the cleanliness. We appreciate your feedback on the quality of our restaurants, and we will certainly take this into consideration as we continually strive to improve our services and facilities.If you have any additional thoughts or suggestions, we encourage you to contact us directly at experience@stellahotels.gr . We would love to hear from you and continue to improve our guests' experiences.Thank you for acknowledging our amazing management team, and we hope to welcome you back soon for another fantastic experience.Best regards, Georgia FragkiadakiGuest Experience Coordinator