Check in was difficult. The clerk manning the desk could not find my reservation, despite the fact that one of the two people had already checked in. And I made the reservation. When shown evidence of the booking, to include the reservation number, the clerk remained perplexed. This was aggravating and unnecessary. There was NO breakfast, despite the fact that I booked expecting breakfast included. The Hilton Garden Inn further insulted its guests by requiring a $15 per night charge for parking. There was no security, even cameras (I looked for them), and we were further insulted by the hotel's telling us they are not responsible for damages in the parking lot. Hot water and water pressure was a real problem as well. Very disappointing!!
