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Recensioner av Holiday Inn Express Greenock, an IHG Hotel

3 out of 5
Holiday Inn Express Greenock, an IHG Hotel
Main Steet, Cartsburn, Greenock, Scotland

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 183 av 441 recensioner" "
8 - Bra i betyg. 168 av 441 recensioner" "
6 - Okej i betyg. 50 av 441 recensioner" "
4 - Dåligt i betyg. 24 av 441 recensioner" "
2 - Väldigt dåligt i betyg. 16 av 441 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Andrew

Bodde här 1 natt i maj 2022
Svar från George 24 maj 2022
Thank you for taking the time to leave a review and for the positive feedback

10/10 Fantastiskt

Alan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, comfortable, excellent breakfast and pleasant staff. Perfect for an overnight stop.
Bodde här 1 natt i maj 2022
Svar från George 23 maj 2022
Thank you for leaving a review

8/10 Bra

Antonio

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2022
Svar från George 10 maj 2022
Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the high score

10/10 Fantastiskt

DENNIS

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic Value for Money……
A quick trip to Scotland for the Bank holiday.. We were not disappointed.. Very Friendly and knowledgeable staff who pointed us to a friendly Indian restaurant which was amazing.. Ideal as a base for your visit.. Clean and with breakfast included great value for money. Room was clean and tidy with a very comfortable bed so all in all a very happy stay.. definitely stay again..
Bodde här 2 nätter i april 2022
Svar från George 3 maj 2022
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. I am glad that you enjoyed your stay and we hope to see you again in the near future

10/10 Fantastiskt

Elizabeth

Gillade: Renlighet, personal och service och rummets bekvämlighet
No frills hotel with fab service.
The rooms were clean but could have been doing with a bit of an update. The bathroom was nice. The bed was comfortable. What really lifted the rating was the attitude of the staff who couldn't do enough for you. Especially the female member of staff on reception.
Bodde här 1 natt i april 2022
Svar från George 3 apr. 2022
Hello, thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the positive review and the kind words I will pass these along

10/10 Fantastiskt

Jarrod

Bodde här 1 natt i mars 2022
Svar från George 22 mars 2022
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Also thank you for the positive feedback I will pass this on

10/10 Fantastiskt

Rob

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2021
Svar från George 12 jan. 2022
Thank you for taking the time to leave a review we are glad that you enjoyed your stay

6/10 Okej

Derek

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Great staff, poor room standard
The hotel is in a real need for a complete refurbishment. We had booked two rooms and on checking in and visiting the assigned rooms, we had change both due to dangerous cracked tiles in the bathroom and a stench of standing water. The staff arranged this very quickly for us and although the second set of rooms were still of pretty shoddy quality, we decided to stay as no other rooms were available in the hotel or nearby hotels. The staff are excellent, very friendly and willing to help which made the visit more bearable but sadly, the quality of accommodation lets the hotel down
Bodde här 4 nätter i december 2021
Svar från George 12 jan. 2022
Hello Thank you for taking the time to leave a review, we apologise that the rooms had issues with the tiles we will follow this up with the maintenance team

8/10 Bra

Peter

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Breakaway
Friendly staff comfortable room would stay there again
Bodde här 3 nätter i december 2021
Svar från George 23 dec. 2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the positive feedback

8/10 Bra

Robert

Bodde här 1 natt i december 2021

10/10 Fantastiskt

Daniel

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2021
Svar från George 13 dec. 2021
Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Also thank you for the positive feedback

6/10 Okej

L

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
The room was clean but the hot water tap in the bathroom had to be turned all the way open to get water from it, the breakfast was good apart from the stale hard bacon.
Bodde här 1 natt i december 2021
Svar från George 13 dec. 2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible I will follow up the issue with the kitchen and the housekeeping departments

8/10 Bra

James

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to town centre.
Bodde här 4 nätter i december 2021
Svar från George 13 dec. 2021
Hello Thank you for taking the time to leave a review as we use these to make sure we are delivering the best service possible

10/10 Fantastiskt

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2021
Svar från George 9 dec. 2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice garden
Very quiet and comfortable! Garden is well managed, squrriels are having their habitus safe and sound! Seeing them playing in the garden makes our stay cheerful.
Bodde här 4 nätter i november 2021
Svar från George 28 nov. 2021
Hello. thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the positive feedback I will pass this on

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, easy access to the town centre and other amenities.
Bodde här 1 natt i november 2021
Svar från George 23 nov. 2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the kind words and we are glad that you enjoyed your stay

2/10 Väldigt dåligt

Mr Muhammad Ammar, dudley

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cleaning and condition of hotel was not decent. Staff affection was not up to Mark.
Bodde här 1 natt i oktober 2021
Svar från George 19 nov. 2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. I am sorry to hear that we did not meet your expectations and I will follow this up

10/10 Fantastiskt

VICTOR

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Excellent value for money. Rooms were very clean and bed comfortable. A bag of clean towels and toilet rolls and tea/coffee etc was provided daily. Breakfast was fresh, plentiful and regularly replenished as needed.. Staff were friendly and helpful.
Bodde här 3 nätter i oktober 2021
Svar från George 28 okt. 2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Also thank you for the positive feedback

8/10 Bra

Suzanne

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One night stay
First impression stairwell was a bit scruffy & bathroom had cracked tiles but room was very clean and spacious and had good amenities. Lovely furniture in room. Staff very welcoming and helpful. Good variety at breakfast. Quiet area. Easy walk into Greenock.
Bodde här 1 natt i oktober 2021
Svar från George 7 okt. 2021
Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Also thank you for the positive feedback

10/10 Fantastiskt

Tom

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i oktober 2021

10/10 Fantastiskt

David

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Pleasant stay.
All good.Would stay again.Room was as expected,breakfast was good and staff were pleasant.No problems at all.
Bodde här 2 nätter i september 2021
Svar från George 29 sep. 2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible

8/10 Bra

Ian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Why is it necessary to comment on every aspect of our stay? We were only there for 2 nights, we were very happy with everything, the staff were lovely. Just feeling annoyed now to be filling another survey, after filling o e in just after we arrived. If it was just one smiley face , that would be fine, but to be pestered for a review, and then having to click through several responses feels like a bit over the top.
Bodde här 2 nätter i september 2021
Svar från George 25 sep. 2021
Hello Thank you for the positive feedback

10/10 Fantastiskt

Jawed

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly and caring staff, breakfast was great!
Bodde här 1 natt i september 2021
Svar från George 23 sep. 2021
Hello Thank you for taking the time to leave a review and thank you for the positive feedback

10/10 Fantastiskt

Colin

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Clean and comfy with great staff. The building interior is a little dated
Bodde här 1 natt i september 2021
Svar från George 22 sep. 2021
Thank you for taking the time to leave a review and also thank you for the positive feedback

8/10 Bra

Angela

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i september 2021
Svar från George 22 sep. 2021
Thank you for taking the time to leave a review

4/10 Dåligt

Brian

Affärsresenär
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och personal och service
pathetic stay , very poor standards
lovely basic room , bed comfortable , a very rusty litter bin with not even a bin liner , when I cam back to my room at night , ready for my bed , my room had not been cleaned , no clean towels or more toilet roll , tea , coffee , clean cups etc , when I went down to reception the receptionists said , was there not a letter on you bed stating we would only clean your room etc , if I asked for it ??? there was NO letter on my bed , she then said oh ! but did the person who booked you in inform you about this , I said no mention what so ever , , I was given a tray of tea , coffee etc , and took in a plastic bag etc which was lying in the lobby outside my room , very disappointing , also breakfast very poor indeed , no orange juice , when I asked , was there any orange juice please , the waiting staff said , oh trouble with getting supplies delivered ? but there are supermarkets right close by , one in fact ( Morrisons ) just across the road from your hotel / then I thought I would have rice crispies , none ! so again I politely asked if there was any , they again said , problem with supplies , then I went up to have a fry up , no fried eggs , no poached eggs you could order , no mushrooms , no black pudding , only overcooked ( like rubber ) scrambled egg , bacon , sausage and beans , which were not hot , very poor service , I and the folk at my table had to keep asking politely , could they please clear our table to give us a bit room , also only small apples which did not lo
Bodde här 2 nätter i september 2021
Svar från George 22 sep. 2021
Hello firstly let me apologise regarding the issue with the housekeeping and that you weren't informed correctly at check in regarding our greener stay policy. In relation to the breakfast issues we go by IHG standards that consist of scrambled egg, bacon, sausages and beans as the hot items that we offer and for the cereal it is cornflakes, special k, coco pops Weetabix and granola. With the orange juice issue our supplier had issues for at least the last 4 weeks and we can only use nominated suppliers for were we get items from. I hope this clears up the issues that you have

6/10 Okej

Raymond

Reste med sin partner
Gillade: Renlighet
Some basic things were missing such as a toilet brush or glasses in the bathroom.But the bedroom was spacious and comfortable.
Bodde här 1 natt i september 2021
Svar från George 22 sep. 2021
Hello Raymond We dont put toilet brushes into the bathroom as the are unhygienic and due to the ongoing pandemic we aren't putting in the cups

8/10 Bra

Sandra

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay
Hotel was very clean and the room was spacious. Hotel staff were lovely and the breakfast was great
Bodde här 2 nätter i september 2021
Svar från George 14 sep. 2021
Thank you for the positive feedback we are glad you enjoyed your stay

6/10 Okej

Gudrun

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a bit noisy and hot other than that staff was super nice
Bodde här 1 natt i september 2021
Svar från George 11 sep. 2021
Thank you for taking the time to leave a review

10/10 Fantastiskt

Jean

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Weekend break
The staff were friendly, helpful, room was clean and tidy with all we required
Bodde här 2 nätter i september 2021
Svar från George 6 sep. 2021
Thank you for taking the time to leave a review and thank you for the positive feedback

4/10 Dåligt

andrew

Affärsresenär
Gillade inte: Boendets skick och faciliteter
Bathroom was terrible
Bodde här 1 natt i september 2021
Svar från George 5 sep. 2021
Hello thank you for taking the time to leave a review, we will look onto the bathroom issue and we hope that it wont put you off returning to the hotel

2/10 Väldigt dåligt

Venkata

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not a ood experience
Very ordinary feel but mostly disappointed because of wobbly tiling in the bathroom and not so clean room.
Bodde här 1 natt i augusti 2021
Svar från George 3 sep. 2021
We are sorry to hear that you didn't enjoy your stay and we hope that this wont put you off returning to the hotel

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent As Always
Clean, comfortable, well situated,Holiday Inn is consistently good around the country. You know exactly what you are getting
Bodde här 1 natt i augusti 2021
Svar från George 3 sep. 2021
Hello Thank you for the kind words

10/10 Fantastiskt

Sharon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2021
Svar från George 16 sep. 2021
Hello Thank you for leaving a review and thank you for the high score

6/10 Okej

Jacqui

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Disappointed with room condition
Disappointing stay. Had several problems with the room which should of really been checked, eventually the room was changed and 2nd room was ok but as it was at the back of the hotel it was very noisy at 7am. The manager was suppoed to of spoken to us but never showed up. After spending a week touring around Scotland and staying in small hotels we were disappointed with a large chain of hotels to have rooms in such poor condition. Will not stay again
Bodde här 1 natt i augusti 2021
Svar från George 3 sep. 2021
We are sorry to hear about your experience

10/10 Fantastiskt

Christopher

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location was quite but close to other amenities nearby, it was modern and clean - the breakfast was excellent and having an electric charger onsite was very handy for us.
Bodde här 2 nätter i augusti 2021
Svar från George 3 sep. 2021
Thank you for taking the time to leave a review and thank you for the kind words

8/10 Bra

Si

Bodde här 2 nätter i augusti 2021

8/10 Bra

Stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Weekend getaway
Arrived at the hotel at nearly 2 in the morning after driving up after work on the Friday absolutely worn out desperate to get to bed , our room was right above a single storey roof with a ventilation system running all night which was really noisy. It did get turned off Saturday and Sunday so it obviously didn’t need to be on but other than this I can’t fault the hotel everybody was polite and courteous the room was basic but clean and warm, bed was ok but the pillows wasn’t to our liking. Breakfast was lovely really set us up for the day overall we enjoyed our stay just could of done without the ventilation system running all night unnecessarily.
Bodde här 3 nätter i augusti 2021
Svar från George 3 sep. 2021
Thank you for the kind words we are glad that you enjoyed your stay

10/10 Fantastiskt

Grace

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very helpful staff. Excellent breakfast
Bodde här 1 natt i augusti 2021
Svar från George 22 aug. 2021
Thank you for your feedback

10/10 Fantastiskt

Moreno

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice and very clean
Bodde här 1 natt i augusti 2021
Svar från George 22 aug. 2021
Thank you for your feedback

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
The staff are friendly and helpful, which after a long drive was greatly received! Unfortunately the hotel room and bathroom was not that clean, the shower area had lots of build up of dirt and grime and the toilet leaked constantly on the floor, so we had to put towels down. The breakfast was lovely, lots of choice and with the option to take away. I recommend you take your own pillows, unless you like thin hard pillows!! For the price to be fair, I shouldn’t really complain but I just wish the bathroom had been cleaner.
Bodde här 4 nätter i augusti 2021
Svar från George 15 aug. 2021
Hello, thank you for taking the time to leave a review as we use these to make sure we are providing the best service possible. I will follow up with the housekeeping team regarding the issues with the bathroom

8/10 Bra

Ruth

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2021
Svar från George 16 sep. 2021
Thank you for taking the time to leave a review

8/10 Bra

John

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Greenock stopover
The hotel was clean and tidy. The staff were friendly and helpful. The room was bigger than expected. The only down side was the mattress, woke with neck and back pain. Apart from the that couldn’t fault the hotel at all.
Bodde här 1 natt i augusti 2021
Svar från George 11 aug. 2021
Thank you for leaving a review

10/10 Fantastiskt

Andrew

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Very good
was good for the price and stafe friendly.Breakfast good .all in all good hotel.
Bodde här 2 nätter i augusti 2021
Svar från George 6 aug. 2021
Thank you for the review

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great value for money, reasonably clean. Staff are all accomodating. Location is easy access to everything.
Bodde här 3 nätter i juli 2021
Svar från George 5 aug. 2021
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. I am glad to hear that you enjoyed your stay and we hope to see you back again soon

4/10 Dåligt

Oliver James

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Terrible
Wrong room given, Holiday Inn said they had no rooms I paid for left, so was given an inferior room as that’s all they had left, stated Hotels.com was at fault and I would need to go to them to deal with, with Hotels.com saying Holiday Inn are at fault and I would need to deal with them. No alternatives available in the area so I had no choice but the stay. Room was dirty, bathroom was not cleaned and the floor was wet. The breakfast was the only good part of the stay
Bodde här 1 natt i juli 2021
Svar från George 28 juli 2021
Hello Mr Good, As it was explained to you at the time when hotels.com made the booking they booked you a standard room and not a double room although you requested it on their web page, at the time you booked the room we didn't have any doubles available and that was why you were allocated a twin. In relation to the cleanliness of the room if you had brought this to our attention we would have sorted this for you

10/10 Fantastiskt

Zoe

Bodde här 1 natt i juli 2021
Svar från George 22 juli 2021
Thank you for this review

8/10 Bra

Alisha

Gillade: Renlighet och personal och service
Bodde här 1 natt i juli 2021
Svar från George 11 juli 2021
Hello Thank you for takin the time to leave a review and thank you for the high score

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location. Well done to the staff who work tirelessly to keep guests safe. Great job!
Bodde här 1 natt i juli 2021
Svar från George 5 juli 2021
Thank you for your kind words I will pass this onto the rest of the team