Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 82 av 188 recensioner" "
10 - Fantastiskt
82
8 - Bra i betyg. 80 av 188 recensioner" "
8 - Bra
80
6 - Okej i betyg. 20 av 188 recensioner" "
6 - Okej
20
4 - Dåligt i betyg. 4 av 188 recensioner" "
4 - Dåligt
4
2 - Väldigt dåligt i betyg. 2 av 188 recensioner" "
2 - Väldigt dåligt
2
8,8/10
Renlighet
8,6/10
Personal och service
9,8/10
Bekvämligheter
8,4/10
Boendets skick och faciliteter
8,8/10
Hållbarhet
Recensioner
10/10 Fantastiskt
Per
11 juni 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Självklart val.
Hotellet håller alltid hög klass på service och annat.
Per
Bodde här 1 natt i juni 2017
10/10 Fantastiskt
JOUNGHWAN
Affärsresenär
2 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
JOUNGHWAN
Bodde här 2 nätter i januari 2024
Svar från Digital Manager-Jack He 4 feb. 2024
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 Bra
Peggy BIK YEE
Affärsresenär
31 aug. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overall is good
Peggy BIK YEE
Bodde här 1 natt i augusti 2023
Svar från Kei Deng 4 sep. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 Bra
Qi Yi
30 aug. 2023
Gillade: Renlighet och personal och service
Qi Yi
Bodde här 4 nätter i augusti 2023
Svar från Kei Deng 4 sep. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Fantastiskt
Ming Fai
Affärsresenär
11 aug. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ming Fai
Bodde här 1 natt i augusti 2023
Svar från Kei Deng 13 aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Fantastiskt
SEOKHOON, Gumi
13 juni 2023
SEOKHOON
Bodde här 3 nätter i juni 2023
Svar från Kei Deng 4 aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Fantastiskt
Anton
29 apr. 2023
Anton
Bodde här 5 nätter i april 2023
Svar från Kei Deng 4 aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 Bra
Cheong
17 apr. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cheong
Bodde här 2 nätter i april 2023
Svar från Kei Deng 4 aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Fantastiskt
Tsz Ho
6 apr. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tsz Ho
Bodde här 1 natt i april 2023
Svar från Kei Deng 4 aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Fantastiskt
KUCHIA
26 feb. 2023
KUCHIA
Bodde här 3 nätter i februari 2023
Svar från Kei Deng 4 aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
10/10 Fantastiskt
Verifierad resenär
Affärsresenär
26 feb. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything is very nice.
Verifierad resenär
Bodde här 1 natt i februari 2023
Svar från Kei Deng 4 aug. 2023
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
8/10 Bra
Chris
Affärsresenär
23 dec. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Chris
Bodde här 3 nätter i december 2019
Svar från Kathy 27 dec. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
8/10 Bra
Daniel
Affärsresenär
21 dec. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Daniel
Bodde här 1 natt i december 2019
Svar från Kathy 27 dec. 2019
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
6/10 Okej
Verifierad resenär
29 nov. 2019
Verifierad resenär
Bodde här 5 nätter i november 2019
Svar från Kathy 13 dec. 2019
It was a pleasure to have had you as our guest at Sheraton Dongguan Hotel.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience.
We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
8/10 Bra
Matja
Affärsresenär
11 nov. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great business stay in Dongguan
I've stayed in this hotel many times for business over the years. The design and the interiors are perhaps a bit outdated already, but it's a very comfortable stay with great service, good food, spacious room and decent sport facilities. Also conveniently just a short walk away from the busy shopping streets.
Matja
Bodde här 2 nätter i juni 2019
Svar från BR 18 nov. 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
10/10 Fantastiskt
JUIMIN
5 nov. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
值得再次入住
JUIMIN
Bodde här 1 natt i november 2019
Svar från Kathy 27 nov. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
10/10 Fantastiskt
Georgios
2 nov. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Great hotel with good internet without China's firewall restrictions.
Georgios
Bodde här 8 nätter i oktober 2019
Svar från Kathy 8 nov. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service.Looking forward to see you again in our hotel.
10/10 Fantastiskt
Verifierad resenär
17 okt. 2019
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Verifierad resenär
Bodde här 1 natt i oktober 2019
Svar från Kathy 1 nov. 2019
Thank you for your comments! We are delighted you have chosen to stay with us and you are satisfied with our service. As an international upscale hotel in Dongguan, we are proud to offer guests a comfortable stay, with a high level of service. All team members at the Sheraton Dongguan Hotel are looking forward to welcoming you again.
10/10 Fantastiskt
Verifierad resenär
29 sep. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 4 nätter i september 2019
Svar från BR 11 okt. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service . Looking forward to see you again in our hotel.
10/10 Fantastiskt
Verifierad resenär
29 sep. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 4 nätter i september 2019
Svar från BR 11 okt. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.Looking forward to see you again in Sheraton Dongguan .
10/10 Fantastiskt
brian
Affärsresenär
13 sep. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I’d stay again
The Sheraton is a great choice if you are visiting the Dongguan area in China. It has multiple restaurants to choose from my favorite is the Italian one. The staff is great, very accommodating for getting things like transportation or special requests.
brian
Bodde här 3 nätter i september 2019
Svar från BR 20 sep. 2019
Dear guest,
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. hope to see you again!
8/10 Bra
Yuk Ying
9 sep. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you satisfaction the wifi of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
10/10 Fantastiskt
Verifierad resenär
Reste med familjen
2 sep. 2019
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast is good and many choice,room is clean and comfortable.
Verifierad resenär
Bodde här 1 natt i augusti 2019
Svar från Becky 3 sep. 2019
Dear Guest,
Thank you for your comments, it's very encouraging and I will share your compliments with our staff. We are honored to provide the best service to every guest to make their journey in Shenzhen extraordinary. Thanks again! Look forward to seeing you soon!
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel is old but the service is excellent. The Italian restaurant has an Italian chef by the name of Andrea that has an outstanding menu
Verifierad resenär
Bodde här 1 natt i juli 2019
Svar från Kathy 2 aug. 2019
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
8/10 Bra
Jordan
29 juli 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jordan
Bodde här 2 nätter i juli 2019
Svar från Kathy 2 aug. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
10/10 Fantastiskt
Verifierad resenär
19 juli 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 2 nätter i juli 2019
Svar från Kathy 24 juli 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
6/10 Okej
Kit Wan
13 juni 2019
Gillade: Rummets bekvämlighet
Kit Wan
Bodde här 1 natt i juni 2019
Svar från Kathy 19 juni 2019
Dear Guest,thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience.
We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
8/10 Bra
Verifierad resenär
Affärsresenär
2 juni 2019
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
東莞に着いたのが夜中12時回ってましたが、全然大丈夫でした
Verifierad resenär
Bodde här 1 natt i maj 2019
Svar från Kathy 10 juni 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
8/10 Bra
Verifierad resenär
Affärsresenär, Reste med sin partner
27 maj 2019
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
wifiが良かったです。
Verifierad resenär
Bodde här 2 nätter i maj 2019
Svar från Kathy 3 juni 2019
Thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you satisfaction the wifi of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
8/10 Bra
Verifierad resenär
27 maj 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 2 nätter i maj 2019
Svar från Kathy 12 juni 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
10/10 Fantastiskt
Verifierad resenär
11 maj 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 3 nätter i maj 2019
Svar från Kathy 17 maj 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
8/10 Bra
Verifierad resenär
10 maj 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 3 nätter i maj 2019
Svar från Kathy 17 maj 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
10/10 Fantastiskt
Verifierad resenär
17 apr. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 1 natt i april 2019
Svar från Kathy 22 apr. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues. Looking forward to see you again in Sheraton Dongguan .
10/10 Fantastiskt
Verifierad resenär
14 apr. 2019
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Verifierad resenär
Bodde här 2 nätter i april 2019
Svar från Kathy 15 apr. 2019
Dear Guest,
Thank you so much for your feedback about your experience in Sheraton Dongguan Hotel.
We are glad to know you are satisfied with your stay with us,hope to see you again in our hotel.
8/10 Bra
Carlos, New York
7 apr. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sheraton DG
good stay
Carlos
Bodde här 15 nätter i mars 2019
Svar från Kathy 11 apr. 2019
Dear Guest, Thank you so much for choosing Sheraton Dongguan as your home out of home ,we are so glad to know you are satisfied with our Hotel and the service here.Your satisfied will be the best encouragement for us to improve our service .
Looking forward to see you again in our hotel.
8/10 Bra
Chanit
19 mars 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Chanit
Bodde här 3 nätter i mars 2019
Svar från Kathy 23 mars 2019
Dear Guest, Thank you for having taken a moment to share your experience with us. We appreciate your comments on our hotel, which help us in our quest to further improve and provide a comfortable and enjoyable experience to our guests.
10/10 Fantastiskt
MOON YOUEL
6 mars 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
출장으로 동관 쉐라톤 숙박 하였습니다.
주변 상권과 인접하여 식당, 마사지 모두 편리하였습니다.
MOON YOUEL
Bodde här 1 natt i februari 2019
Svar från Kathy 11 mars 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
10/10 Fantastiskt
Bella
16 jan. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bella
Bodde här 1 natt i januari 2019
Svar från Kathy 31 jan. 2019
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
6/10 Okej
Amy
5 jan. 2019
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
the price is reasonable.
Yen Huei
Bodde här 2 nätter i december 2018
Svar från Kathy 7 jan. 2019
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
6/10 Okej
Connie
9 dec. 2018
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Incorrect Information in Hotels.com
I booked with Hotels.com for a room with 2 double beds + Sofa Bed + Breakfast for 3 people. However when I checked in and I was told that this room type next existed, the information in Hotels.com is not correct, and finally I have no choice but pay extra charge for extra bed and 1 more breakfast. I was really disappointed with the hotel booking this time, would Hotels.com please review and update the room type correctly to avoid other customer to suffer the same.
Connie
Bodde här 1 natt i december 2018
Svar från Kathy 14 dec. 2018
Dear Guest, thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience. About you said you paid the extra charge, but actually, we special offered one extra bed and one breakfast free to you, so please check your billing. if you have any question, please contact us.
Of course, we have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
10/10 Fantastiskt
Verifierad resenär
30 okt. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Always a pleasure staying here when I am in Houjie. Nice and accommodating staff, great breakfast,awesome gym and swimming pool and comfortable rooms.
Verifierad resenär
Bodde här 1 natt i oktober 2018
Svar från Online Marketing Specialist 1 nov. 2018
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
6/10 Okej
Verifierad resenär
29 okt. 2018
Gillade: Renlighet
The shower water pressure is so low that I will not come again
Verifierad resenär
Bodde här 1 natt i oktober 2018
Svar från Kathy 5 nov. 2018
Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We have noticed that you indicated a less than expected experience. We are very concerned that there are service lapses which we have overlooked or failed to deliver in meeting your expectation. Please accept our sincere apology for having experienced any inconvenience.
We have taken your comments very seriously and working closely with concerned departments to rectify going forward. Meanwhile, we wish to thank you for bringing this matter to our attention.
6/10 Okej
davidc, london
22 okt. 2018
Gillade inte: Boendets skick och faciliteter
5 star price, 3 star hotel, not worth the money, it used to be good but no longer
davidc
Bodde här 2 nätter i oktober 2018
Svar från Kathy 25 okt. 2018
Thank you so much for your review and sharing your experience with us.We are sorry the some service did not meet your expectation and we will report it to related department for further investigation, as we would appreciate the chance to prevent similar situation from occurring.We are looking forward to welcoming you back to Sheraton Dongguan Hotel!
4/10 Dåligt
Lau King Tak
20 okt. 2018
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Verifierad resenär
Bodde här 6 nätter i september 2018
Svar från Kathy 11 okt. 2018
thank you for your stay with us at Sheraton Dongguan Hotel. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
10/10 Fantastiskt
brian
29 sep. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
brian
Bodde här 4 nätter i september 2018
Svar från Kathy 30 sep. 2018
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .
10/10 Fantastiskt
Christine
24 aug. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Christine
Bodde här 4 nätter i augusti 2018
Svar från Kathy 28 aug. 2018
Dear Guest,
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.We are so glad to know you are satisfied with your stay in our hotel.Your satisfication will be the best encourage to our colleagues.
Looking forward to see you again in Sheraton Dongguan .