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Recensioner av Novotel Ha Long Bay

4 out of 5
Novotel Ha Long Bay
160 Ha Long Road, Bai Chay Ward, Ha Long, Quang Ninh

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 176 av 373 recensioner" "
8 - Bra i betyg. 127 av 373 recensioner" "
6 - Okej i betyg. 40 av 373 recensioner" "
4 - Dåligt i betyg. 16 av 373 recensioner" "
2 - Väldigt dåligt i betyg. 14 av 373 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Ahmed Ali

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Allt varit perfekt. Väldig hjälpsam och trevlig personal. Vi var supernöjda med våran vistelse på hotellet.
Bodde här 4 nätter i juni 2019
Svar från Trung Tran Guest Experience Executive 6 juli 2019
Dear Ahmed Ali, Thank you for your significant compliments to our hotel - Novotel Ha Long. Your feedback inspired us a lots to improve our service more and more. We look forward to having the opportunity to welcome you back soon. Sincerely.

10/10 Fantastiskt

Mattias

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 10 nätter i november 2018
Svar från The hotel management team 26 dec. 2018
Dear Mattias, Greetings from Novotel Ha Long Bay! Thank you so much for your stay with us and your kind review to encourage hotel services. We do look forward to welcoming you at Novotel Ha Long Bay next time. Thank you and best regards, Hotel Management

10/10 Fantastiskt

Henrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra och fräscht hotell. Personal som gärna hjälpte till om man bad de. Perfekt hotell att bo på om man vill bo inne i Ha long Bay. Upplevde dessvärre att det inte fanns så mycket att se i staden, utan den stora upplevelsen var att åka båt längs kusten. Dagstripp eller kryssning längs kusten är att rekommendera!
Bodde här 1 natt i november 2018
Svar från The hotel management team 27 nov. 2018
Dear Henrik, Thank you very much for sharing your feedback regarding your recent stay at Novotel Ha Long Bay. It is our great pleasure to learn that hotel location is convenient. We thank you very much for your appreciation regarding our staffs' assistance. Thank you again for your feedback and we look forward to welcoming you back soon. Sincerely, The hotel management team

10/10 Fantastiskt

rk, sandviken

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Skönt hotell med lite lyxkänsla.
Fint hotell med stor frukostbuffét där kock som står till tjänst med äggröra och omelett på beställning ända fram till tio. Vi fann nöje i att tassa ner i lobbyn i morgonrock och tofflor på väg till poolen före frukost. Pigg och vaken personal. Lite väl tidigt vaken för städning bara. Häng ut skylten om du vill sova längre!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Van Duc

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi
Bodde här 2 nätter i december 2023

6/10 Okej

nelly

Bodde här 2 nätter i november 2023

10/10 Fantastiskt

husna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were friendly and the food in their restaurant was lovely.
Bodde här 2 nätter i november 2023
Svar från The hotel management team 1 dec. 2023
Dear Husna,Thank you for choosing Novotel Ha Long Bay for your recent stay in Ha Long and taking time to share your feedback with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back very soon.Thank you and best regards,

6/10 Okej

Jessica

Gillade: Renlighet
Bodde här 3 nätter i november 2023

2/10 Väldigt dåligt

David

Gillade: Renlighet
Gillade inte: Personal och service
We booked a family Deluxe Room at the hotel at it stated it slept 4 people and came with a Sofa Bed and a day Bed. The Sofa bed ended up being a bench that the hotel wanted to charge us for. After confirming that the 'Sofa Bed' was included in the booking they wanted to charge us for the sheets and pillow for it?? The room was really nice, but the information on the booking was incorrect and our older son was not able to sleep on a bench for a few nights. We ended up checking out after an hour and took a loss on the booking as I was not able to get a refund. I booked a hotel down the block that was more comfortable and accommodating. I was very disappointed with Novotel as the hotel was completely empty and they could have provided us with a room that would have worked for my family. Especially when the booking stated it slept 4 people and came with a Sofa Bed...which it did not. Very disappointed in the service provided.
Bodde här 2 nätter i november 2023
Svar från Novotel Ha Long Bay 12 dec. 2023
Dear Mr. David,We sincerely apologize for the less than satisfactory experience you had during your stay at our Novotel Ha Long Bay. Your feedback is invaluable to us, and we are committed to addressing the issues you encountered. Please know that we take your concerns seriously and removed information in Expedia page, otherwise that when guest made family bookings we also sent message to ask require set up extra bed or not. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a better experience in the future. If you have any further feedback, please feel free to contact us directly. Thank you for your understanding.Best regards,

4/10 Dåligt

Sebastian

Gillade: Personal och service
This hotel is not suitable for families with young children. There is loud music until midnight every day. The backside of the building is partly damaged. The carpark has no proper lightnings and is messed up with a lot of old stuff (motor cycling parking). Inside our apartment there have been a lot of ants. Generally this hotel has seen his best years already and need to be maintained significantly.
Bodde här 2 nätter i oktober 2023
Svar från Novotel Ha Long Bay 12 dec. 2023
Dear Sebastian,Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Bra

Nigel

Reste med sin partner
Gillade: Bekvämligheter
Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it
Bodde här 3 nätter i oktober 2023
Svar från Bui Thu - Front Office Manager 13 okt. 2023
Dear Nigel,We sincerely apologize for the less than satisfactory experience you had during your stay at our hotel bout our foods. Your feedback is invaluable to us, and we are committed to addressing the issues you encountered. Please know that we take your concerns seriously and will work diligently to improve in the areas you mentioned. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a better experience in the future. If you have any further feedback, please feel free to contact us directly. Thank you for your understanding!Best regards,Novotel Ha Long Bay

10/10 Fantastiskt

Uncheol

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
만족합니다.
호텔 시설은 좀 오래됐지만 이용하는데 큰 문제는 없었습니다. 무엇보다도 앞에 있는 수영장이 가장 좋았으며, 수영하면서 뷰를 즐길 수 있습니다. 다만, 밤에는 해변에 있는 클럽 때문에 조금 시끄럽습니다.
Bodde här 2 nätter i september 2023
Svar från Bui Thu - Front Office Manager 13 okt. 2023
Dear Uncheol,Thank you so much for taking the time to share your wonderful experience at our hotel! We are delighted to hear that you enjoyed your stay with us special enjoy at our pool. Our team works diligently to ensure every guest has a great stay. Your kind words are truly appreciated, and we look forward to welcoming you back on your next trip.Best regards,

4/10 Dåligt

Estee

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
This was meant to be a four star hotel but I didnt think it was. First of all, the greeting was awful. It was that bad, I wouldnt consider I had a greet and meet. Staff looks disengaged. There was a smell to the hotel. Rooms were old and wooden floors were creaking. The lift doors could really do with a clean. There isn't much lighting in the rooms or the halls. It was very dim all round. The hotel location as it was near the beach clubs, not only you heard some of the music but you would feel the vibration at night. Check in and check out was easy and quick though. Food was expensive than anything at the hotel as expected so I just went outside for food. Even then it is a lot less options than in the centre. Its meant to be opposite the Ha long night market and I thought there would be food stalls and others but there isnt much so we ended up going to the convienence store. Overall I would never come back to this hotel. It's like a ghost town.
Bodde här 3 nätter i september 2023
Svar från Bui Thu - Front Office Manager 20 sep. 2023
Dear Estee,We sincerely apologize for the less than satisfactory experience you had during your stay at our hotel. Your feedback is invaluable to us, and we are committed to addressing the issues you encountered. Please know that we take your concerns seriously and will work diligently to improve in the areas you mentioned and plan training for staffs. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a better experience in the future. If you have any further feedback, please feel free to contact us directly. Thank you for your understandingBest regards,Hotel Management

10/10 Fantastiskt

Roger

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i augusti 2023
Svar från Ms Thu 4 sep. 2023
Dear Roger,Thank you so much for taking the time to share your wonderful experience at our hotel! We are delighted to hear that you enjoyed your stay with us. Our team works diligently to ensure every guest has a memorable and comfortable visit. Your kind words are truly appreciated, and we look forward to welcoming you back on your next trip,Best regards,Hotel Management

10/10 Fantastiskt

Jamie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed the food from the restaurant. Hotel staff were helpful.
Bodde här 1 natt i juli 2023
Svar från Bui Thu 9 aug. 2023
Dear Jamie,We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Bui Thu - Front Office Manager

10/10 Fantastiskt

XUAN TRU

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent Room Design
Bodde här 2 nätter i juli 2023
Svar från Bui Thu - Front Office Manager 9 aug. 2023
Dear Mr. Xuan Tru,We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okej

SO HEE

Reste med familj och småbarn
Gillade inte: Personal och service
직원들이 너무 정신없고 훈련되지 않았음
Bodde här 1 natt i juli 2023
Svar från Thu Bui - Front Office Manager 9 aug. 2023
Dear So Hee,Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and training for staffs and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you and best regards,

8/10 Bra

BRUCE

Bodde här 1 natt i juni 2023
Svar från Thu Bui - Front Office Manager 22 aug. 2023
Dear Mr. Bruce,Thank you so much for taking the time to gave us point if you can share with us detail for your experience at our hotel via email fom@novotelhalong.com.vn.Your kind words are truly appreciated and try to improve, we look forward to welcoming you back on your next tripBest regards,

6/10 Okej

John

Reste med familjen
Gillade: Personal och service
Hotel outside and surrounding looking good but in the room need maintenance. Water leaking in the taps of the bathroom. Hotel have a distance 1/2 km walking down to the beach inconveniences for whoever not good walking🙂
Bodde här 5 nätter i juni 2023
Svar från Thu Bui - Front Office Manager 9 aug. 2023
Dear Mr. John,Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and maintenance to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you and best regards,

10/10 Fantastiskt

TSUTOMU

Gillade: Renlighet och personal och service
同フロアの宿泊者がグループで数部屋泊まっていて、とにかく騒がしい。夜遅く帰ってきて廊下で騒ぎ、朝は早くからプールに入るのに廊下で騒がしい。 また、オーシャンビュー側の部屋は好き好きですが、前に新たにできた施設で夜中まで大音量で音楽が流れています。部屋に振動が来るほどです。 上記の2つの事から静かに過ごしたい方には(自分もそうでしたが)、注意喚起します。
Bodde här 2 nätter i juni 2023

8/10 Bra

James myongtong

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
i could not sleep beacause It was performimg and concert late at night in front of Hotes of City hall park area and Too many kids chatttering in the corridors of the hotel does not take any restrictions
Bodde här 2 nätter i maj 2023

2/10 Väldigt dåligt

Chi

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
We were given our rooms on the 10th floor. Upon walking out of the elevator, the entire floor was pitch black like a horror movie. We stood there with our phone flashlights for about 5 minutes and still nothing. Started freaking out as a group so went back to the elevator and found a hotel wall phone. Yikes… what an experience! An empty hotel with no greeters or anyone working the front entrance, then a pitch black level to our hotel room. Never again
Bodde här 1 natt i april 2023

10/10 Fantastiskt

Karen Jean, Durham

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent staff! I asked for dessert, the first two nights, of my stay, and there wasn’t any. One of the staff gifted me a slice of brownie cake, the following day. She also came to the pool area with hot tea and cookies. My final night there, the kitchen staff sent out dessert for me!
Bodde här 5 nätter i februari 2023

6/10 Okej

Thomas

Gillade: Personal och service och bekvämligheter
The staff was great but the hotel could use a makeover.
Bodde här 1 natt i november 2022

10/10 Fantastiskt

ASHOK

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hospitality with Smile at Novotel Halong Bay
We stayed 4 nights at NOVOTEL Halong bay our stay was comfortable relaxing . Most of staff was friendly & halpful . Special mention of Ms Trang at reception always go to extra mile to see smile on guest face & staff at time of BF
Bodde här 4 nätter i november 2022
Svar från Novotel Ha Long Bay team 16 nov. 2022
Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your needs. The fact that our brand is being well positioned in the eyes of customers is a big part of your efforts, thank you for your positive feedback for our business.

10/10 Fantastiskt

Jin seok

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2022

4/10 Dåligt

chun wai

Bodde här 1 natt i juli 2022

10/10 Fantastiskt

SEONGSIL

Bodde här 1 natt i juli 2022

6/10 Okej

David, Lawrenceville

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The hotel room was nice. However the hallways smelled bad. There was a night market across the street that played music till 2 am. It was very loud!! The hotel front desk was kinda uptight and not friendly. Their mixed drinks were like juice, no alcohol. I wouldn’t return
Bodde här 2 nätter i juni 2022
Svar från The hotel management team 28 juni 2022
Dear Mr. David, Thank you for choosing Novotel Ha Long Bay for your recent trip to Ha Long and taking time to share your feedback with us. We sincerely apologize that you did not enjoy your stay with us. We have taken your comment seriously and in the process of reviewing and retraining our team on service. We had reported local authority about loud music at the night market which annoyed tourists staying in nearby hotels and hope they can have some actions for this problem. We sincerely look forward to an opportunity to welcome you back and be of service to you again. Sincerely, The hotel management team

10/10 Fantastiskt

??

Gillade: Personal och service och bekvämligheter
Good
Bodde här 1 natt i april 2022

10/10 Fantastiskt

Rebecca

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely restaurant on site! Front desk staff was SO helpful! She personally arranged transport to and from Cat Ba island for fair price and make sure it went smoothly. Music can be loud until 12am from party place across the street but would still highly recommend. Clean and beautiful views!
Bodde här 2 nätter i april 2022

8/10 Bra

Chan hwi

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2021

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2020
Svar från Novotel Ha Long Bay 27 aug. 2020
Dear our valued guest, Thank you for taking time to leave us a rating here. We hope to have chance to welcome you back and be of service to you again soon. Sincerely, Novotel Ha Long Bay team

2/10 Väldigt dåligt

Robin, Taiwan

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room is dim, gloomy and you might hard to find something, such as, if you leave something in the room and ask hotel to find it, it will not be found by anyone who work in hotel.
Bodde här 1 natt i augusti 2020
Svar från Novotel Ha Long Bay team 22 aug. 2020
Dear Robin, Thank you for choosing Novotel Ha Long Bay as your accommodation choice. We are sorry that your experience did not meet your expectation, please allow us to express our sincerest apology. We have well noted your feedback for investigation and action plan to prevent the reoccurrence in the future. Many thanks again for your feedback and we hope to have chance to better serve you in the future. Sincerely, The Novotel Ha Long Bay team

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2020
Svar från Novotel Ha Long Bay team 22 aug. 2020
Dear our valued guest, Thank you very much for taking time to leave us a rating here. It is our great pleasure to see your rating. It is served as an encouragement as we strive everyday to bring good service to our customer. Thank you again and we hope to welcome you back again soon. Sincerely, The Novotel Ha Long Bay team

8/10 Bra

Theu Thi

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
jeg vil komme tilbake igjen.
Det var veldig bra, frokost buffe var godt utvalg. God mat og hygiene.
Bodde här 4 nätter i juli 2020
Svar från Novotel Ha Long Bay team 22 aug. 2020
Dear Theu Thi, Thank you very much for taking time to share your feedback here. We are very happy to read your comments. It has been shared among our team as it serves as an encouragement to all of us. Once again, we appreciate your sharing and we hope to have chance to be of service to you again soon. Sincerely, Novotel Ha Long Bay team

8/10 Bra

Tung

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2020
Svar från Novotel Ha Long Bay 27 aug. 2020
Dear Tung, Thank you very much for taking time to leave us a rating here. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Ha Long Bay team

6/10 Okej

Olivia, Ho Chi Minh City

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
What concerned us was the social distance and observed hygiene with the breakfast buffet. Too many people in small space, kids running and guests talking above the food and touching plates, food etc. We were not comfortable.
Bodde här 1 natt i juni 2020

10/10 Fantastiskt

Thanh Yen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Warm welcome
Staffs are friendly, food is delicious. Amazing experience!
Bodde här 3 nätter i mars 2020
Svar från Cuc Nguyen 8 maj 2020
Dear Thanh Yen, Thank you so much for sending us your lovely feedback regarding your recent stay at Novotel Ha Long Bay. It is wonderful to read that you enjoyed your stay with us. We look forward to welcoming you back and offering you other pleasant stay soon. Sincerely,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were exceptionally helpful - sorting transport when the local bus company didnt turn up for my airport run. Always courteous and friendly
Bodde här 3 nätter i december 2019
Svar från Cuc Nguyen 8 maj 2020
Dear our valued guest, Thank you so much for sending us your lovely feedback regarding your recent stay at Novotel Ha Long Bay. It is wonderful to read that you enjoyed your stay with us. We look forward to welcoming you back and offering you other pleasant stay soon. Sincerely,

4/10 Dåligt

Atchyut

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Overall experience is terrible but I would just say neutral. I guess besides us, only two other couples were staying in the hotel so they completely shut down the air conditioner, the staff was friendly and tried to fix it for our second night but the first we could not sleep as it was freaking hot in our room. I picked this hotel over couple of other for their pool but they shut that down too under maintenance and there was no email notification so I could change my reservation. The breakfast buffet is overpriced for the variety of food we got. Overall we had bad experience and would not stay at this place when we go back again
Bodde här 2 nätter i februari 2020

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bed too hard
Hotel and their service were good except for the bed which I felt is too hard. Stayed in quite a few Novotel properties before but this time the bed is too hard for me.
Bodde här 3 nätter i februari 2020
Svar från Guest Experience Executive 25 feb. 2020
Dear valued guest, Thank you so much for your valuable feedback regarding your recent stay at Novotel Ha Long Bay. We trully regret that the bed make your stay did not meet your expectation, please accept our deepest apology for this inconveniences. We hope that this experience does not impair your trust in Novotel brand and give us the new opportunity to serve you better in future. Sincerely,

10/10 Fantastiskt

Debra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location, great service
Excellent hotel
Bodde här 1 natt i februari 2020
Svar från Guest Experience Executive 15 feb. 2020
Dear Debra , Thank you so much for sending us your lovely feedback regarding your recent stay at Novotel Ha Long Bay. It is wonderful to read that you enjoyed your stay with us. We look forward to welcoming you back and offering you other pleasant stay soon. Sincerely,

8/10 Bra

Yung Tain

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
維持一貫水準的好飯店
Novotel還是維持一往的國家連鎖飯店水準，不會有太大的驚喜，也不會讓人失望。
Bodde här 1 natt i februari 2020
Svar från Guest Experience Executive 15 feb. 2020
Dear Yung Tain, Thank you so much for your feedback. We hope to have the opportunity of serving you again soon. Sincerely,

8/10 Bra

Jia

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i januari 2020
Svar från Guest Experience Executive 3 feb. 2020
Dear Jia, Thank you so much for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back and offering you other pleasant stay in near future. Sincerely,

10/10 Fantastiskt

Karine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2020
Svar från Guest Experience Executive 29 jan. 2020
Dear Karine, Thank you for giving Novotel Ha Long Bay a high vote here. We look forward to welcoming you back and offering you other pleasant stay in near future. Sincerely,

10/10 Fantastiskt

Anna

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Personnel accueillant et sympa
Une chambre magnifique mais le lit moyen car qu'on s'assoie, il grince, on s'allonge, il grince et qu'on on dort, c'est pareil . Ce n'est par un bon lit pour un Hôtel de 4 étoiles. A part çà, impeccable avec une vue sur le beau parc.
Bodde här 2 nätter i januari 2020
Svar från Guest Experience Executive 29 jan. 2020
Dear Anna, Thank you so much for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. We have noted carefully your feedback about the bed and we will review again with Hotel management team to release proper solution. We hope to have the opportunity of serving you better in the future. Sincerely,

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2020
Svar från Guest Experience Executive 7 jan. 2020
Dear James, Thank you so much for giving Novotel Ha Long Bay a high vote here. We are delighted to know that you enjoyed your stay with us, this will help our staff have motivation to keep on providing pleasant experiences to all guests. We look forward to welcoming you again soon. Sincerely,

10/10 Fantastiskt

Ema, Ilshofen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gute Lage, sehr sauber und super freundliches Personal
Bodde här 1 natt i december 2019
Svar från Guest Experience Executive 6 jan. 2020
Dear Ema, Thank you for your lovely message regarding your recent stay at Novotel Ha Long Bay. We are delighted to know that you enjoyed your stay with us, this is what we strive for everyday from our heart. We look forward to welcoming you back and offering you other pleasant experience. Sincerely,