It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your review on your stay. We are very pleased to hear that you had a great ONSEN experience during your stay.However, our restaurant requires reservations in advance. And we do not have an arrangement menu about food allergies for in-room dining. We apologize for the inconvenience caused to you.We aim to have everyone enjoys all aspects of their stay, and are always looking for ways to improve the guest experience.Thank you for choosing to stay with us and we look forward to welcoming you back in the near future. Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.It gives us a great pleasure to hear that you had such a relaxing stay with us.We would also like to thank you for your kind comments about our staff, which we will share with all of our staff.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

この度は、「箱根小涌園 天悠」をご利用いただきまして誠にありがとうございました。お忙しい中、貴重なご意見をお寄せいただきましたこと重ねて御礼申し上げます。ご滞在中はごゆっくりお過ごしいただけましたでしょうか。ご朝食なしプランがあればよかったとのご意見につきましては、今後検討して参ります。貴重なご意見ありがとうございました。当館では、季節ごとにお愉しみいただけるイベントを開催して参りますので、是非、色々な季節に足をお運びいただけますと嬉しく思います。これからもお客様のご期待にそえるよう、より一層努力して参りますので、末永くご愛顧頂けますようよろしくお願い申し上げます。次回も箱根にお越しになられる際には、ご宿泊いただけることを従業員一同心よりお待ち申し上げております｡箱根小涌園 天悠　顧客課

Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your review on your stay. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We will continue to try our best to provide our guests with pleasant stay. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your wonderful review on your stay.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your wonderful review on your stay.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.We are also glad to hear that you liked the room with private onsen on the balcony.However, we apologize that we fell short of your expectations about the kaiseki dinner.Your feedback is very much appreciated and surely helps us to improve our service.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your wonderful review on your stay.It is wonderful to find out that you have been satisfied with the room with private hot spring you stayed in.We're delighted to hear that you liked the warm hospitality offered by our staff.We will continue to try our best to provide our guests with pleasant stay.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu

Thank you very much for staying at Hakone Kowakien Ten-Yu on your honeymoon trip.We appreciate your wonderful review on your stay.We're delighted to hear that you enjoyed the open air bath on the balcony with a great view of Forrest Valley and you liked the Teppanyaki dinner. We apologize for any inconvenience the tattoo policy may have caused regarding our public baths but are glad you found other ways to relax and enjoy.We will continue to try our best to provide our guests with pleasant stay.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

この度は、「箱根小涌園 天悠」をご利用いただきまして誠にありがとうございました。お忙しい中、貴重なご意見を頂戴いたしたこと重ねてお礼申し上げます。遠路はるばるお越しいただきありがとうございました。数ある旅館から当館をお選びいただいたにも関わらず、ご滞在につきましてご期待に沿えない点がございましたこと、深くお詫び申し上げます。またフロントスタッフの配慮が欠けた応対によりご不快な思いをお掛けしました事、重ねてお詫び申し上げます。お客様からいただきました貴重なご意見を真摯に受け止め ご期待にそえられますようスタッフ一同努めて参りたいと存じます。お部屋につきましては、お褒めのお言葉を頂戴でき大変嬉しく思います。誠に厚顔ではございますが、再度挽回の機会を頂戴できましたら幸甚に存じます。箱根小涌園 天悠　顧客課

Thank you for choosing to stay with us on your recent visit to Hakone.Please allow us to write back in English. We appreciate your perfect rating to us.It is wonderful to find out that you have been satisfied with the room you stayed in.In addition, we are glad to hear that you enjoyed the breakfast.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are very pleased to hear that you liked the free amenities and hot springs.We are also happy to hear that you were satisfied with our service.We will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are delighted to hear that you liked our food.In addition, we are glad to hear that you have been satisfied with our staff service. We appreciate your kind comment about our staff and will share them with her.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you so much for having stayed at Hakone Kowakien TEN-YU.We appreciate your review on your stay.We are highly pleased that you were satisfied with your stay.We are also glad to read your warm words on our staff. We will continue to try our best to provide our guests with pleasant stay.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you so much for having stayed at Hakone Kowakien TEN-YU.We appreciate your perfect rating to us.We are glad to hear you that you enjoyed our onsen.We are also glad to read your warm words on our staff. We will continue to try our best to provide our guests with pleasant stay..We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

Thank you very much for your stay at Ten-Yu on your wedding anniversary.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.Also, we are happy to hear that you liked the comfort of the bed in your room and you enjoyed the breakfast buffet.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your great review on your stay. We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your review on your stay.We are very pleased to hear that you had a great ONSEN experience during your stay.Also, we are glad that you were satisfied with our staff service.We will continue to try our best to provide our guests with pleasant stay.However, we apologize for any inconvenience caused by the noise from the room next door and from the parking.We are making efforts to create the environment that is satisfactory to all the guests. If you have any concerns about your room, please feel free to call the front desk at any time.In addition, we apologize for any inconvenience caused due to the lack of information about the shuttle bus stop. We will improve the information of the shuttle bus stop to make it easier for the guest to access to our hotel.We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.Hakone Kowakien TEN-YU

Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

Thank you very much for staying at Hakone Kowakien Ten-Yu for your honeymoon trip.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay. In addition, we are glad to hear that you liked the private bath tub with hot spring in your room and you enjoyed the breakfast and dinner.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu

Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your review on your stay. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We will continue to try our best to provide our guests with pleasant stay. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU