Lobby

Recensioner av DoubleTree by Hilton Hangzhou East

4.5 out of 5
DoubleTree by Hilton Hangzhou East
600 Jinsha Avenue, Hangzhou, Zhejiang

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 42 av 102 recensioner" "
8 - Bra i betyg. 44 av 102 recensioner" "
6 - Okej i betyg. 11 av 102 recensioner" "
4 - Dåligt i betyg. 3 av 102 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 102 recensioner" "

9,4/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

6/10 Okej

Joacim

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell
Wifi ingår inte!

8/10 Bra

Joacim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Johann, Varberg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business hotell with perfect breakfast.
Nice business Hotell with very nice rooms and interior, very good breakfast with a wide selection of both local and international food. Good gym and swimming pool. Shopping center close by.

6/10 Okej

YOUNG KOO

Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Chi Yin Thomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Personal och service
Good choice for business stay
Good service, room is standard
Bodde här 1 natt i januari 2022

10/10 Fantastiskt

Toshiyuki

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
最高
モールも地下鉄も近く、バスタブもあり快適。
Bodde här 1 natt i november 2021

10/10 Fantastiskt

Toshiyuki

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
最高
周りにモール、地下鉄も近く利用しやすい。
Bodde här 1 natt i november 2021

8/10 Bra

XIANGBO

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021

6/10 Okej

Damian

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
One Great Room & Another OK
I stayed in two different rooms on consecutive nights. The first was great, while the second, I had an equivalent room that didn’t have well-working air conditioning. It was somewhat humid, though not hot. The room was overall just slightly less clean than the other one on a different floor. I thought that was odd for its inconsistency in experience.
Bodde här 1 natt i september 2021

8/10 Bra

Kun

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2021

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2021

6/10 Okej

DUCKHO

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2019
Svar från Zoey 3 jan. 2020
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou East. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
よい
Bodde här 1 natt i maj 2019
Svar från Yumiko 28 okt. 2019
Dear guests, Thank you for your support and affirmation. We are very pleased that this stay can make you feel good. "Simply Welcoming" has always been our goal and we are striving for it. We will be more attentive to provide each guest with a comfortable and warm environment. At the same time, we sincerely look forward to your visit again. I wish you good health and happiness every day.

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet
ok!
i had to call down for a menu for room service which is a little inconvenient. also, i waited 20 minutes to get a water bottle at breakfast.
Bodde här 2 nätter i oktober 2019
Svar från Yumiko 30 okt. 2019
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou. Thank you very much for your feedback. This is the direction that guides us to make progress faster and better. We deeply regret that this stay has not met your expectations. We have recorded the situation and communicated with relevant departments to follow up. Pay attention to the details of the service, resolutely put an end to similar situations, and still look forward to your next visit and witness our changes.

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
服務人員很親切,有問題都會幫房客解決。飯店空間大。設備相當優質 。
Bodde här 3 nätter i september 2019
Svar från YumikoZheng 2 okt. 2019
尊敬的賓客,您的信賴是我們的榮幸。很高興您能在這裏度過愉快的夜晚,我會同酒店所有的夥伴們分享您的反饋和喜悅。我們始終延續“與逸林,溫暖相迎”的待客之道,您可以加入希爾頓榮譽客會享受免費WiFi以及通過積分獲取更多優惠,期待您的再次光臨!

6/10 Okej

MIN JAE

Gillade: Renlighet, personal och service och rummets bekvämlighet
무난함
전반적 경험은 괜찮음. 수영장 괜찮고, 룸 컨디션 괜찮음. 조식은 기대보다는 별로 였음( 나쁘지는 않으나 So So) 예전에 출장 때문에 많이 이용했던 곳이어서 이번 가족 여행때 이용했으나 서호, 송성가무쇼 등 지역과는 거리가 좀 있음.
Bodde här 1 natt i augusti 2019
Svar från Yumiko Zheng 16 aug. 2019
Dear guest, hello. I am very sorry that our service has not satisfied you. The questions you mentioned in the comments have been reflected in the relevant departments. The opinions you have given us are also very important. We will further strengthen our training and polish the service quality in the subtleties. Thank you very much for your supervision of the service and for your valuable comments and suggestions. I hope that next time you return to the hotel, you can feel the warm service, we look forward to seeing you next time.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
比預期好好多,交通非常方便,鄰近地鐵站及大型商場,往機場也只需半小時車程,服務態度也很好,值得推介。
Bodde här 3 nätter i juli 2019
Svar från Yumiko Zheng 8 aug. 2019
尊敬的賓客,感謝您對我們的支持與肯定,此次入住,能够讓您感到稱心如意,我們深感榮幸,“與逸林,溫暖相迎”一向是我們所推崇和為之努力的目標,我們會更加用心的向每一位客人提供舒適溫馨的入住環境,同時,我們真誠期待您的再次光臨。祝願您身體健康,開心快樂每一天。

10/10 Fantastiskt

Huai-han

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
性價比高的酒店
非常好的酒店 旁邊就是商場 吃東西逛街都非常方便
Bodde här 1 natt i juli 2019
Svar från Yumiko Zheng 8 aug. 2019
尊敬的賓客,您的信賴是我們的榮幸。很高興您能在這裡度過愉快的夜晚,我會同飯店所有的夥伴們分享您的迴響和喜悅。我們始終延續“與逸林,溫暖相迎”的待客之道,您可以加入希爾頓榮譽客會享受免費WiFi以及通過積分獲取更多優惠,期待您的再次光臨!

10/10 Fantastiskt

Conan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect for my Business Trip in Hangzhou
Hotel looks brand new and is the nicest Doubletree in which I've stayed. There's a multitude of dining, shopping, and bar options within walking distance including an upscale mall across the street. Location was perfect for my business trip, however, tourists might want to stay closer to downtown/sites.
Bodde här 1 natt i juli 2019
Svar från Yumiko Zheng 31 juli 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i juni 2019
Svar från Yumiko Zheng 15 juli 2019
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou East. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!

10/10 Fantastiskt

Wanyu

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2019
Svar från Yumiko Zheng 3 juli 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

10/10 Fantastiskt

Verifierad resenär

Bodde här 4 nätter i juni 2019
Svar från Yumiko Zheng 20 juni 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was hard to find the entrance to the hotel, it is part of a larger complex.
Bodde här 1 natt i maj 2019
Svar från Yumiko Zheng 18 juni 2019
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou East. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2019
Svar från Yumiko 16 maj 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

8/10 Bra

WEI JEN, Taiwan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2019
Svar från Yumiko 16 maj 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

10/10 Fantastiskt

YOUNG KOO, 서울

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good service level
Left my clothes in closet when check out. Later their return service by mail was so smooth and kind. Great staffs and nice inquiry system. The room was also large and clean, and the location is wonderful, extremely close to a big shopping mall.
Bodde här 2 nätter i april 2019
Svar från Yumiko zheng 17 apr. 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the " Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

8/10 Bra

Wai Kei

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2019
Svar från Yumiko Zheng 17 apr. 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the " Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

10/10 Fantastiskt

YOUNG KOO, 서울

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Vest choice in Hangzhou industrial area
Very nice location close to shipping mall. Clean anf well organized service. However heating was not enough.
Bodde här 2 nätter i mars 2019
Svar från Yumiko Zheng 29 mars 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the " Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

8/10 Bra

Matthew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trip to Hangzhou
The staff were excellent. Sadly, as it was the holidays, the area was quiet. Food at the buffet was good but wasn't hot - we came a little later
Bodde här 2 nätter i februari 2019
Svar från Yumiko 18 feb. 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

10/10 Fantastiskt

Alay

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One of the best Double Tree Hilton hotels
The hotel is very nice. Big rooms, kept really clean. Much better than the Double Tree Hilton in USA. They have nice restaurants and a good vegetarian friendly buffer for breakfast. A nice bar to have some good drinks too! The hotel is located at a 5 min walk from a big mall which has pretty much most casual brands and dozens of places to eat (very few veg options). Would definitely suggest this hotel as well as stay here again!
Bodde här 1 natt i januari 2019
Svar från Yumiko 18 feb. 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

10/10 Fantastiskt

Chia-Hui

服務熱忱,期待下次再度入住。
Bodde här 2 nätter i november 2018
Svar från vivian 3 dec. 2018
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

8/10 Bra

Rajesh

Good for business stay
Bodde här 2 nätter i november 2018
Svar från vivian 22 nov. 2018
Dear guests, Thank you for your support and affirmation. We are very pleased that this stay can make you feel good. "Be careful and considerate" has always been our goal and we are striving for it. We will be more attentive to provide each guest with a comfortable and warm environment. At the same time, we sincerely look forward to your visit again. I wish you good health and happiness every day.

8/10 Bra

Lai Fong

Overall the lobby, housekeeping and club floor staff are very helpful. Location not near west lake but still convenient to walk 2-3 mins to metro railway. Opposite there is a shopping mall. The suite is very good to stay and price is good for value.
Bodde här 3 nätter i november 2018
Svar från vivian 22 nov. 2018
Dear guests, Thank you for your support and affirmation. We are very pleased that this stay can make you feel good. "Be careful and considerate" has always been our goal and we are striving for it. We will be more attentive to provide each guest with a comfortable and warm environment. At the same time, we sincerely look forward to your visit again. I wish you good health and happiness every day.

10/10 Fantastiskt

Hui Wen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
不能再好了
方便的地點,友善的服務,早餐很豐盛且餐廳舒適寬敞,地鐵站在旁邊,是個很棒的選擇
Bodde här 2 nätter i november 2018
Svar från Vivian 14 nov. 2018
尊敬的宾客,您的信赖是我们的荣幸。很高兴您能在这里度过愉快的夜晚,我会同酒店所有的伙伴们分享您的反馈和喜悦。我们始终秉承“细致入微、体贴入心”的服务理念,您可以加入希尔顿荣誉客会享受免费WiFi以及通过积分获取更多优惠,期待您的再次光临!

8/10 Bra

Chao-Sheng

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
一般
硬体ok,軟體有待改善.浴室就可以看得出来.
Bodde här 1 natt i oktober 2018
Svar från Vivian 11 nov. 2018
尊敬的宾客, 感谢您下榻杭州和达希尔顿逸林酒店。非常感谢您的反馈,这是指导我们更快更好进步的方向!我们会更加注重细节。我们期待您的再次光临!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2018
Svar från Vivian 10 okt. 2018
尊敬的宾客,您的信赖是我们的荣幸。很高兴您能在这里度过愉快的夜晚,我会同酒店所有的伙伴们分享您的反馈和喜悦。我们始终秉承“细致入微、体贴入心”的服务理念,您可以加入希尔顿荣誉客会享受免费WiFi以及通过积分获取更多优惠,期待您的再次光临!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2018
Svar från Vivian 28 sep. 2018
Dear guests, Thank you for staying at the Doubletree by Hilton Hangzhou. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!

10/10 Fantastiskt

Denis

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2018
Svar från vivian 17 sep. 2018
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

10/10 Fantastiskt

babu

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
it was good , just spend one night only
Bodde här 1 natt i september 2018
Svar från Vivian 12 sep. 2018
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

6/10 Okej

Verifierad resenär

bien seulement pour y dormir
moyen pour le tarif, pas de tv européenne, le spa ferme à 22h00 bien trop tôt pour nos habitudes d’européen ! bon petit-déjeuner. bien situé, en face d’un grand centre commercial.
Bodde här 2 nätter i augusti 2018
Svar från vivian 6 sep. 2018
Dear guest,I am very sorry that our service has not satisfied you. The questions you mentioned in the comments have been reflected in the relevant departments. The opinions you have given us are also very important. We will further strengthen our training and polish the service quality in the subtleties. Thank you very much for your supervision of the service and valuable comments and suggestions. I hope that next time you return to the hotel, you can feel the proper service and warm service. We look forward to seeing you next time.

10/10 Fantastiskt

LI, beijing

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2018
Svar från vivian 14 sep. 2018
尊敬的宾客, 感谢您对我们的支持与肯定,此次入住,能够让您感到称心如意,我们深感荣幸,“细致入微、体贴入心”一向是我们所推崇和为之努力的目标,我们会更加用心的向每一位客人提供舒适温馨的入住环境,同时,我们真诚期待您的再次光临。祝愿您身体健康,开心快乐每一天。

10/10 Fantastiskt

steve

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hangzhou business trip
Great hotel, perfect location for my business trip.i had an executive room and it was super as was the executive lounge. Bill in the bar is fabulous... what a great bar manager, so attentive! One negative point is that the aircon seemed to leave the bedsheets feeling damp... couldn’t turn it off though as it’s so hot in Hangzhou at the moment Overall 9/10
Bodde här 4 nätter i augusti 2018
Svar från vivian 14 sep. 2018
Dear guest,I am very sorry that our service has not satisfied you. The questions you mentioned in the comments have been reflected in the relevant departments. The opinions you have given us are also very important. We will polish the service quality in the nuances. Thank you very much for your supervision of the service and for your valuable comments and suggestions. If you can feedback the room number at the time so that we can check it out, we will be grateful. I hope that next time you return to the hotel, you can feel the appropriate and warm service, we look forward to seeing you next time.

8/10 Bra

WALLPAPER, seoul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
좋으 호텔
전박적으로 관리가 잘 되어있는 호텔입니다. 공항도 가깝고 근처 파라다이스 워크에서 식사 해결했습니다. 다음에 항저우 방문할때도 숙박을 고려할 예정입니다.
Bodde här 1 natt i maj 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Friendly staff, all the facilities are brand new. Nice hotel.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
总体还行,就是碰到活动人太多
总体还是不错的,就是碰到父母邦的活动,一大堆人,餐厅服务员根本忙不过来,用餐的体验非常非常差。

8/10 Bra

Clair

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hangzhou for work
Great lobby, lovely breakfast, great location. Sink wouldn't drain in room was only complaint

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Todo ok en general.
Bodde här 1 natt i oktober 2017

10/10 Fantastiskt

Slava

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
nice hotel for business trips. if you can make sure to book a stay on the 18th, the executive floor with the launge area
Bodde här 6 nätter i oktober 2017

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2017