Hotell med pool i Hanley Castle

“Vistades på hotellet i fyra dygn. Vi hade rum 206 på hotellet. Vi sade till första dagen att alla kalkstensplattor i badrummet var lösa och att det luktade avlopp när man öppnade ytterdörren. Tror inte att badrumsgolvet kommer att åtgärdas och det känns oacceptabelt att de låter gäster bo i rummet.”

“Most of the beer in the bar was off. We asked for an extra fan for the room, it didn't turn up. My wife is a vegan, we asked for oatmilk in the room. That didn't arrive either. To cap it all when we left we were told that we had to pay an extra £55.00 as the price we were quoted was less than what it should have been. Won't be stopping here again.”