Inomhuspool och utomhuspool
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Recensioner av Lotte Hotel Hanoi

5 out of 5
Lotte Hotel Hanoi
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 767 av 1001 recensioner" "
8 - Bra i betyg. 169 av 1001 recensioner" "
6 - Okej i betyg. 36 av 1001 recensioner" "
4 - Dåligt i betyg. 14 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 1001 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,4/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Gabriella

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Toppklass
Ett hotell i topp klass! Perfekt läge! Be hotellet boka taxi till o från flygplatsen, fast pris 360000dong
Bodde här 1 natt i februari 2020
Svar från Sera Pham 3 mars 2020
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 Fantastiskt

Fredrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best hotel I ever visited
Fantastic hotel. First of all, great staff that did everything above expectations. Everything was perfect. Good restaurants and spa. One of the best massage I have ever received. First time we stayed at Lotte but will always choice them again when visit any city they are present.
Bodde här 5 nätter i juli 2019
Svar från Sera Pham 15 juli 2019
Dear Mr. Fredrik, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

8/10 Bra

Bella

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Coolt hotell med allt man behöver!
Fint hotell med coola detaljer med hissar och inomhuspool. En skybar i toppklass men drinkarna kunde varit roligare för det priser. Bra frukost med allt man kan tänka sig. Hotellet ligger bredvid ett shopping mall som är en av de bästa. Besök de gamla kvarteren i stan men se upp med taxipriset som kan bli det 4-dubbla! Använd appen Grab och boka dina taxi resor med. Det räcker med två nätter här sedan kan man staden. Vill du besöka en fin resturang rekommenderas French Grill, priserna är högre än på andra ställen men en kul upplevelse. Favorit caféet är Highlander, alla dagar!
Bodde här 3 nätter i december 2018
Svar från Sera Pham 8 jan. 2019
Dear Mr./Ms. Bella, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

10/10 Fantastiskt

omar

Bodde här 6 nätter i april 2024

10/10 Fantastiskt

Gilles

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel and nice location. Plus shopping center at ground level.
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Gilles

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel and nice location. Big shopping center on ground level.
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

Stig

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024

10/10 Fantastiskt

Ryo

Reste i grupp
Gillade: Bekvämligheter och boendets skick och faciliteter
バーがよかったです。
Bodde här 4 nätter i maj 2024
Svar från Lotte Hotel Hanoi 7 maj 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Deva

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really enjoyed my stay at Lotte Hanoi. The hotel is very clean and the overall environment was very comfortable. The staff were excellent as the service they provided was very friendly and hospitable. The hotel had a lovely view and had great amenities. The hotel is also connected to a department store so it was very convenient to go to for any daily or essential needs. I would recommend this hotel for your stay in Hanoi as it is a great location. Central to hot spots but not dead centre to very busy tourist areas or sites.
Bodde här 2 nätter i maj 2024
Svar från Lotte Hotel Hanoi 7 maj 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

6/10 Okej

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is pretty far from the Hanoi old quarter which is inconvenient because most shops, restaurants, and activities are in the old quarter. The property, staff and services are good.
Bodde här 1 natt i mars 2024
Svar från Lotte Hotel Hanoi 7 maj 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

HAJIME

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
食事、サウナもふくめて非常に満足です。
Bodde här 3 nätter i april 2024
Svar från Lotte Hotel Hanoi 7 maj 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

ya feng

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good services
Bodde här 1 natt i april 2024
Svar från Lotte Hotel Hanoi 7 maj 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Courtney

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely beautiful hotel, we were blown away. One minor issue, we had requested later checkout which we were told there was a fee for - that’s fine so we agreed. Then when my husband checked us out, the gentleman said we wouldn’t be charged for the late checkout - we were delighted! Upon arriving home, we actually were charged. Not a huge deal, but we were a bit put off by it.
Bodde här 1 natt i mars 2024
Svar från Lotte Hotel Hanoi 7 maj 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Randell

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is one of the best hotels I’ve stayed since I been overseas,staff was very nice and helpful,great food,great living condition,cleaning staff great and check in and check out receptionist was great
Bodde här 3 nätter i april 2024
Svar från Lotte Hotel Hanoi 7 maj 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Dane, Columbia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I already reviewed this hotel - it is an excellent hotel, with good service, located in the central part of Hanoi but not that close to walk to Hoan Kiem Lake or Old and French Quarters. However if you have the Grab app and Vietnamese SIM card in your phone, getting anywhere is efficient and easy. The only unfavorable point is the overwhelming smell of food in hotel's hallways - it has at least four restaurants on floors 59 and 63 so the smell of food penetrates the hallways and is unpleasant and heavy.
Bodde här 1 natt i april 2024
Svar från Lotte Hotel Hanoi 7 maj 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Kiljoo

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
하노이에서 제일 좋은 호텔이고, 롯데마트가 가까이 있어서 매우 편리했습니다.
Bodde här 2 nätter i mars 2024
Svar från Lotte Hotel Hanoi 7 maj 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards

10/10 Fantastiskt

Dane, Columbia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent hotel, friendly and helpful staff, great perks
Bodde här 1 natt i mars 2024
Svar från Lotte Hotel Hanoi 7 maj 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards

10/10 Fantastiskt

Dane, Columbia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent and new property. My room was a corner Junior Club Suite on the 56th floor with floor to ceiling wall windows on two sides, expansive views of West Lake, the Ho Chi Minh Mausoleum, Red River and other parts of Hanoi right in front of me. This room had Club privileges - breakfast, snacks and hors d'oeuvres were served for Club guests on the 59th floor, separately from other hotel guests. The staff was courteous, helpful. Joey, a Club Floor Manager, went out of his way to make my stay wonderful and memorable. Great job, Lotte Hotel Hanoi! If I return I'll stay with you again!
Bodde här 5 nätter i mars 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at the Lotte Hotel in Hanoi are very friendly and helpful. Restaurant in the Hotel are great and good value. Highly recommend staying there.
Bodde här 10 nätter i mars 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Walter

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

NORIAKI

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Yuichiro, Amagasaki

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
非常に良い
Bodde här 4 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

??

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
スタッフがとても親切で過ごしやすかった。
Bodde här 4 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 Bra

AKIYOSHI

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 Bra

Naoki

Reste i grupp
good
Bodde här 3 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

NISHIMAKI

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
とても良いホテルです ありがとうございました
Bodde här 2 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Nana

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
スタッフの方々が常に笑顔で優しくて感激しました。 また、コンシェルジュにスパの予約をお願いに行ったら、名乗らないのに、名前で呼んでくれ、ホスピタリティが素晴らしいです。
Bodde här 4 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 Bra

eric

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Superbe hôtel légèrement excentre de l’ancien Hanoi, néanmoins avec les taxis ( pas de problème pour en avoir) vous en avez pour 15 minutes
Bodde här 1 natt i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

NARUHITO

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
地下にスーパーのロッテマートがあり、お土産購入にも便利。
Bodde här 2 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Christoph

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
X
Bodde här 6 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

SEONG

Bodde här 2 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Yongjun

Bodde här 1 natt i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

KAZUTAKA

Bodde här 1 natt i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

YOSHIYUKI

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
設備の充実と清潔さは他の近隣ホテルに比べ、優れている。
Bodde här 1 natt i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

JEONGWON

Bodde här 1 natt i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Pete

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good all around
Bodde här 7 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Kyunghyun

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Tashamel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hands down, This is one of the best hotels in Hanoi. The staff is amazing, professional and friendly. They definitely kept us informed, about the fact that it’s a the Lunar New Year ( Year of the Dragon) celebration. Might affect opening time of the restaurants and other activities. Now, the rooms are very clean and well kept. Oh and did I mention, I loved the heated toilet seat 😂. The food is excellent and u can definitely expect to get excellent service too… The great location. Everything u need and more is at this hotel.. I would definitely recommend this hotel and I would definitely stay here again in the future…
Bodde här 2 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Il Kyung

Gillade: Bekvämligheter
I enjoyed staying
Bodde här 2 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

YOUNG PYO

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
모든 것이 다 좋았습니다만. 4401호에 음식냄새가 좀 들어오는 것이 아쉬웠습니다.
Bodde här 2 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Steven

Well organized and very accommodating.
Bodde här 2 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

EUNU

Bodde här 4 nätter i januari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

SHAN PIN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
購物非常方便
Bodde här 2 nätter i februari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

Saeko

Reste med familj och småbarn
Very convenient location and high quality of service
Bodde här 3 nätter i januari 2024
Svar från Lotte Hotel Hanoi 30 jan. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 Fantastiskt

YOSHIO

Bodde här 2 nätter i januari 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

SEDO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Lotte Hotel Hanoi 30 jan. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 Fantastiskt

MASATOSHI

Gillade: Renlighet och personal och service
Bodde här 4 nätter i januari 2024
Svar från Lotte Hotel Hanoi 30 jan. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 Fantastiskt

JOONHYEOK

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Lotte Hotel Hanoi 1 mars 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Fantastiskt

seayoun

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
위치가 정말 좋습니다
Bodde här 2 nätter i januari 2024
Svar från Lotte Hotel Hanoi 30 jan. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 Fantastiskt

Minh-Phuong

Bodde här 2 nätter i januari 2024
Svar från Lotte Hotel Hanoi 1 apr. 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,