36 Ha Trung Str, Hang Bong Ward, Hoan Kiem District, Hanoi
Recensioner
9,2
Underbart
Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 17 av 22 recensioner" "
10 - Fantastiskt
17
8 - Bra i betyg. 1 av 22 recensioner" "
8 - Bra
1
6 - Okej i betyg. 3 av 22 recensioner" "
6 - Okej
3
4 - Dåligt i betyg. 1 av 22 recensioner" "
4 - Dåligt
1
2 - Väldigt dåligt i betyg. 0 av 22 recensioner" "
2 - Väldigt dåligt
0
9,0/10
Renlighet
9,6/10
Personal och service
8,8/10
Bekvämligheter
8,8/10
Boendets skick och faciliteter
8,4/10
Hållbarhet
Recensioner
6/10 Okej
TADASHI
Reste i grupp
5 maj 2024
Gillade inte: Personal och service
1週間滞在中ハウスキーパーのトラブルが度々あり、再教育が必要。円安の影響で、今は割高。
TADASHI
Bodde här 8 nätter i april 2024
Svar från Tony Nguyen 20 maj 2024
Dear Tadashi, Thank you so much for taking time to give us a review on following your stay with us at San Premium Hotel. However, we also sincerely apologize to you about the inconvenience that caused you during your stay. Again, we thank you so much for your stay with us and sincerely apologize for all inconvenience that caused you. We always listen to your options and we will try our best to improve everything. We look forward to welcoming you back to our hotel on your next visit to Hanoi. Best regards, Tony NguyenGeneral Manager
8/10 Bra
Jan
29 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Jan
Bodde här 1 natt i april 2024
Svar från Tony Nguyen 20 maj 2024
Dear Jan ,Thank you so much for taking time to give us a review following your stay with us at San Hanoi Hotel. Your satisfaction is a great source of motivation and encouragement for all the team.Once again, thank you for staying with us and we look forward to welcoming you back to us in the very near future. Sincerely yours,Tony NguyenGeneral Manager
10/10 Fantastiskt
Evren
Reste med familjen
12 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff treats you like family with genuine smile on their face. They go every extra mile possible to help you and make your stay comfortable.
Evren
Bodde här 6 nätter i april 2024
Svar från Tony- General Manager 27 apr. 2024
Dear Evren,I am delighted to read that you had a wonderful time at the San Premium Hotel. It is our pleasure to learn that you loved our service provided by our friendly staff. Your satisfaction is a great source of motivation and encouragement for all the team and I will definitely share your compliments to us. It would be an immense pleasure to welcome you again at the hotel to share another exceptional experience.Best regards,Tony Nguyen General Manager
6/10 Okej
Charleen
Reste med sin partner
20 mars 2024
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The front desk staff were very helpful and efficient, but the room was awful. Beds extremely uncomfortable felt like springs were coming through the mattress. Very disappointed. The gym is in a shocking state. Breakfast was very average.
Charleen
Bodde här 3 nätter i mars 2024
Svar från Tony- General Manager 27 apr. 2024
Dear Charleen,Thank you so much for leaving us a review for San Hanoi Hotel. I am happy to know that you liked our friendly staff. I will definitely share your review with our team. Morover, I would like to send a sincere apology for what happened during your stay, your feedback will help us improve better day by day. Once again, thank you for staying with us and we look forward to welcoming you back to us in the very near future. Best regards,Tony Nguyen General Manager
10/10 Fantastiskt
??
Reste med sin partner
7 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
スタッフのホスピタリティご飛び抜けています
最高です
もう一度必ず来ます
??
Bodde här 2 nätter i mars 2024
Svar från Tony- General Manager 9 apr. 2024
Dear our value guests,Thank you so much for taking time to give us a review following your stay with us at San Hanoi Hotel. We are very happy to know that you enjoyed your stay and you liked our friendly staff. Your satisfaction is a great source of motivation and encouragement for all the team and I will definitely share your compliments with our team. Once again, thank you for staying with us and we look forward to welcoming you back to us in the very near future. Sincerely yours,Tony NguyenGeneral Manager
10/10 Fantastiskt
Scott
9 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The best place! Close to everything and the staff is super. Not really bothered my room didn't have a window but considering the noise in Hanoi it's probably better that way.
Scott
Bodde här 7 nätter i januari 2024
Svar från Tony- General Manager 28 feb. 2024
Dear Scott,Thank you so much for taking time to give us a review following your stay with us at San Hanoi Hotel. We are very happy to know that you enjoyed your stay and you liked our friendly staff. I will be sure to pass along your compliments to our staff.One more time, thank you for choosing to stay with us and look forward to welcoming you back in the future.
10/10 Fantastiskt
yoann
Reste i grupp
7 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Juste impeccable
Super hotel, accueil impeccable, personnel tres pro , chambre ultra clean , cafe , thé, petits fours a disposition, bref, je les recommande milles fois .
yoann
Bodde här 1 natt i januari 2024
Svar från Tony- General Manager 8 feb. 2024
Dear Yoann,Thank you so much for taking time to give us a review following your stay with us at San Premium Hotel. We are very happy to know that you enjoyed your stay and you liked our friendly staff. I will be sure to pass along your compliments to our staff.One more time, thank you for choosing to stay with us and look forward to welcoming you back in the future.Warm regards,Tony NguyenGeneral Manager
10/10 Fantastiskt
Siew Hong
Reste i grupp
24 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice clean room and lovely staff!
Siew Hong
Bodde här 4 nätter i januari 2024
Svar från Tony- General Manager 1 feb. 2024
Dear Siew Hong,Thank you so much for taking time to give us a review following your stay with us at San Hanoi Hotel. We are very happy to know that you enjoyed your stay and you liked our friendly staff. I will be sure to pass along your compliments to our staff.We thank you for choosing to stay with us again and look forward to welcoming you back in the future.Warm regards,Tony NguyenGeneral Manager
10/10 Fantastiskt
TAMOTSU
27 dec. 2023
TAMOTSU
Bodde här 1 natt i december 2023
Svar från Tony- General Manager 29 dec. 2023
Dear Tamotsu,Thank you so much for taking time to give us a review following your stay with us at San Premium Hotel. We are very happy to know that you enjoyed your stay. I will be sure to pass along your compliments to our staff.We thank you for choosing to stay with us again and look forward to welcoming you back in the future.Warm regards,Tony NguyenGeneral Manager
10/10 Fantastiskt
Sora
8 dec. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Sora
Bodde här 2 nätter i december 2023
Svar från Tony- General Manager 23 dec. 2023
Dear Sora,Thank you so much for leaving us such a great review for San Premium Hotel. I am greatly delighted to know that you enjoyed your stay with us. I will definitely share your review with our team and I am sure they will love it. Once again, thank you for staying with us and we look forward to welcoming you back us in the very near future. Best regards,Tony Nguyen General Manager
10/10 Fantastiskt
Quang
Reste i grupp
27 nov. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have a wonderful stay at San Premium Hotel .The location is great. All the staff are frendly and helpful.Special mention for Miss Alisa who has a charming smile and happy to help our inquires.Highly recommended this hotel to everyone.
Quang
Bodde här 1 natt i november 2023
Svar från Tony- General Manager 30 nov. 2023
Dear Quang Lee,Thank you so much for leaving us such a great review for San Hanoi Hotel. I am greatly delighted to know that you liked our room, the good restaurant and our friendly staff. I will definitely share your review with our team and I am sure they will love it. Once again, thank you for staying with us and we look forward to welcoming you back us in the very near future. Best regards,Tony Nguyen General Manager
10/10 Fantastiskt
Nicholas
19 nov. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fabulous staff. Extremely helpful. Great breakfast. Clean rooms
Nicholas
Bodde här 2 nätter i november 2023
Svar från Tony- General Manager 30 nov. 2023
Dear Nicholas Davie,Thank you so much for taking time to give us a review following your stay with us at San Premium Hotel. I am greatly delighted to know that you liked the buffet breakfast in our restaurant and our service provided by friendly staff. However, we also sincerely apologize to you about the inconvenience that caused you during your stay which is the problem of our facility. Again, we thank you so much for your stay with us and sincerely apologize for all inconvenience that caused you. We always listen to your options and we will try our best to improve everything. We look forward to welcoming you back to our hotel on your next visit to Hanoi. Best regards, Tony General Manager
10/10 Fantastiskt
Quang
Reste med familjen
16 nov. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I only stayed for one night. Great location and friendly staff,especially Ms Amy . Great breakfast.The rooms are excellent. They are clean and big. Everything you need is there. Minibar, shower, bathtub, TV, WiFi, etc. They arranged the transfer to the airport as well. I would recommend this for everyone.
Quang
Bodde här 1 natt i november 2023
Svar från Tony- General Manager 30 nov. 2023
Dear Quang Lee,Thank you so much for leaving us such a great review for San Hanoi Hotel. I am greatly delighted to know that you liked our room, the good restaurant and our friendly staff. I will definitely share your review with our team and I am sure they will love it. Once again, thank you for staying with us and we look forward to welcoming you back us in the very near future. Best regards,Tony Nguyen General Manager
4/10 Dåligt
Michael
24 okt. 2023
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet