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Recensioner av Anova Hotel

3.5 out of 5
Anova Hotel
No 9 Vo Nguyen Giap St, Soc Son, Hanoi

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 40 av 174 recensioner" "
8 - Bra i betyg. 66 av 174 recensioner" "
6 - Okej i betyg. 42 av 174 recensioner" "
4 - Dåligt i betyg. 13 av 174 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 174 recensioner" "

7,8/10

Renlighet

7,8/10

Personal och service

6,4/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

5,2/10

Hållbarhet

Recensioner

8/10 Bra

Adam

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde på detta hotell innan vidare färd mot Indonesien, helt ok hotell för det priset. Frukosten var inget att skryta över men ok den med. Rummen var trevliga
Bodde här 1 natt i februari 2019
Svar från Fom Nguyen 25 mars 2019
Thank you very much and good luck to you!

6/10 Okej

Helen

Gillade: Renlighet och rummets bekvämlighet
Billigt och rum därefter.
Helt okej hotell för övernattning innan vi skulle flyga vidare. Dock så blev vi väckta mitt i natten av många personer som skrek och bankade på vår dörr varav en var personal. När vi frågade vad e ville bad de om ursäkt att de bänkat på fel dörr!
Bodde här 1 natt i december 2018
Svar från Fom Nguyen 3 jan. 2019
Thank you very much! We hope to serve you again and bring to you more better services in near future!

8/10 Bra

Charlotte

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell om man vill ha nära till flygplatsen
Trevliga rum. Fräscht. Lite oprofessionellt bemötande vid ankomst. Bra frukost, fick välja mellan 5 olika rätter
Bodde här 1 natt i november 2018
Svar från Fom Nguyen 15 nov. 2018
Dear Mr. Charlotte Thank you very much for your good comment. We hope to serve you again at Anova Hotel in near future! Have funs in your life!

10/10 Fantastiskt

Adam

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best night reception guy ever!
Booked it late and got there late. The service from the guy working nights on the 5th of march was unbelievable! Best ever. He greated me by name first time I stepped in, everything went fast and smooth. Anyobe looking to hire people in service, this is your guy.
Svar från Fom Nguyen 30 mars 2018
Dear Mr. Adam Thank you very much for stayed with us and your nice comment on Hotels.com, too. Our hotel staff are very happy when see that. We hope to serve you again at Anova Hotel in near future.

4/10 Dåligt

David

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
There was Ants in my room. Area around did not much to choose from as far as food. Mosquitos in the patio area. Probably wont stay here again if given the choice.
Bodde här 2 nätter i april 2024

6/10 Okej

Machiko

I used their pick up service from the air port with an additional cost of 100k and it worked fine. As for the room, I was hoping to stay in non smoking room but it smells like smoke. There was water leaking from hand shower in the bathroom. There were enough hot water but shower head was not working properly. I had hard time to figure out how to plug in a electric kettle as all outlets were on the odd places. Also, there was room instructions provided in Vietnamese only and not in English. As for their service, staffs were kind and helpful but had some difficulty communicating in English.
Bodde här 1 natt i mars 2024

4/10 Dåligt

Vu

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
前のお客さんが使ったコーヒー袋を置いたまま。 部屋が匂い。
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

YU FU

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
很靠近河內机場的暫住地
房間簡潔,是搭机轉乘的好旅店
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Genevieve

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Large cockroach in room, holes in towel, burned cigarette burns marks in sheets. Overall, place felt dirty. Only positive, less than 5 minutes to the airport.
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

DIEP TRUONG

Bodde här 1 natt i oktober 2023

4/10 Dåligt

Janice

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dirty, cockroaches in the room and the staff didn’t get reservations correct and had a difficult time checking us in. Don’t stay here.
Bodde här 1 natt i oktober 2023

6/10 Okej

Karen

Reste med familjen
Gillade: Renlighet
Close to the airport. Room and bathroom is huge. Very roomy. However, word of warning if you stay with another person. The bathroom door is glass and the curtain is white. It's see through. So others will see while you're doing your business in the bathroom. Our kettle was very moldy. It was gross So be careful when you use anything. It's good for an overnight stay while you wait for your air flight. They also will overcharge you if you use their service for airport transfer. It would be cheaper to go with a taxi or grab but you pay for convenience.
Bodde här 1 natt i augusti 2023

4/10 Dåligt

Eddy

Bodde här 1 natt i augusti 2023

8/10 Bra

Gerinit

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff and owner very helpful
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

Erika

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
DO NOT STAY HERE!!! We booked this hotel as a quick 1 night stay before flying out of Hanoi. It looked decent in the photos and was a good price. The advertisement on Expedia said it had breakfast and a free airport shuttle!! They do not! The man at the front desk spoke no English. No breakfast option at hotel and no free shuttle! The man at the front desk said (via our phone translator) that he would call us a cab (we would pay) in the morning to take us to the airport. This was annoying but we agreed. We took our key and went up to our room. The room was clean enough but felt like a sauna (very hot and moist). We tried to turn on the A/C to find out that after twenty minutes it only blew hot air. It was broken. We started getting ready for bed only to discover massive cockroaches in the bathroom!! They started flying around and crawling on our bed and luggage. At that point (around 11pm) we packed up and booked a new hotel for the night. I’m warning you. Do not book this hotel. You will end up going elsewhere and wasting your time and money.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Brooke

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i maj 2023

8/10 Bra

Andrew

Bodde här 1 natt i april 2023

2/10 Väldigt dåligt

tewfik

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A nova hôtel
Horrible séjour d’une nuit aucun service la dame qui et venue nous donner la carte n’a aucun sens de la politesse un ado était au guichet en train de jouer à un jeux l’hôtel c’est du n’importe quoi je trouve honteux que Hotels.com puisse proposer se type hôtel
Bodde här 1 natt i januari 2023

2/10 Väldigt dåligt

NGOC

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
サービスは酷すぎる。予約し、決済したのにチェックイン時に確認せず予約が無いなど言われました。接客態度は最低でした。 お部屋は汚く、お風呂の照明器具が壊れ、ティッシュも無かった。 ベトナム人ならなんとかなりますが、外国人には絶対おすすめしません。
Bodde här 1 natt i mars 2022

6/10 Okej

Verifierad resenär

Affärsresenär
可もなく不可もなく
コロナ禍にあって宿泊者は私だけでした。よって常態の評価とはなりませんが、まあかもなく不可もなくですね。最寄りのノイバイ空港まで迎えにきてくれますが、100,000vndと有料であることに注意が必要です。朝食は近所の屋台で購入してきたフォーを出してもらいました。
Bodde här 1 natt i februari 2021

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i oktober 2020
Svar från Fom Nguyen 24 nov. 2020
Many Thanks! Hope to see you again at Anova Hotel!

8/10 Bra

Valerie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Reliable Hanoi airport layover hotel
A reliable airport layover hotel! You can hear some traffic through the windows, but not too bad. It's clean and reasonably comfortable.
Bodde här 1 natt i februari 2020
Svar från Fom Nguyen 3 mars 2020
Dear Ms. Valerie Thank you very much for stayed with us! We are so happy when to see your comment on Hotels.com We hope to serve you again in near future at Anova Hotel! Have a good lucks to you!

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2020
Svar från Fom Nguyen 21 feb. 2020
Thank you very much for stayed with us! We don't know, what is the happen with you? But really thanks for your comment!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2020
Svar från Fom Nguyen 16 feb. 2020
Dear Our Hotel Guest! Thank you very much for stayed with us! And Thanks for your nice comment on Expedia.com, too! We are so happy when you were happy to stayed at Anova Hotel. Good luck to you!

2/10 Väldigt dåligt

Edgar, California

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Staff live in the facility. Low shower water pressure and barely no hot water (ran the water over 10mins). Property too far from the city.
Bodde här 4 nätter i februari 2020
Svar från Fom Nguyen 14 feb. 2020
Sorry! We are a hotel near by Airport. That is why It is a bit far from City. You have to wrongly choosing! However, Thanks for all!

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2020
Svar från Fom Nguyen 26 jan. 2020
Thank you very much and Happy New Year!

4/10 Dåligt

Verifierad resenär

Reste med familj och småbarn
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The hotel was not at all what we expected. The room and bathroom didn’t feel clean at all. The beds were not comfortable. The staff was fine, but didn’t speak much English.
Bodde här 1 natt i december 2019
Svar från Fom Nguyen 13 jan. 2020
Nothing to explain to you! Thanks!

10/10 Fantastiskt

Leonie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place, close to airport!
This hotel is very close to the Hanoi airport, so especially convenient if you're just staying overnight, or on a short trip. Stayed overnight in between flight to Hanoi and flight to Laos, and the hotel very kindly kept spare luggage for us until we returned to Hanoi. Very comfortable beds, nice service.
Bodde här 1 natt i december 2019
Svar från Fom Nguyen 9 jan. 2020
Thank you very much for your nice comment about us! Hope to see you again!

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet och rummets bekvämlighet
Room was big, but smelled very bad. Not many food options nearby. Convenient only if you have an early morning flight, as we did.
Bodde här 1 natt i januari 2020
Svar från Fom Nguyen 9 jan. 2020
Thank you very much!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 2 nätter i januari 2020
Svar från Fom Nguyen 9 jan. 2020
Nice to see your comment! Thanks and good luck to you!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay close to the airport. Friendly staff!
Bodde här 1 natt i december 2019
Svar från Fom Nguyen 29 dec. 2019
Dear! Thank you very much for stayed with us! We are so happy when to see your comment! Hope to serve you again in near future at Anova Hotel! Thanks and Good luck to your family!

6/10 Okej

Geoffroy

Bodde här 1 natt i december 2019

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
夜着でも送迎してくれます
JALの深夜着の便でしたが，直前に予約したにも係わらず空港送迎にも対応いただけました。部屋の広さにビックリ。道路沿いのため，車や飛行機の音が気になりますが，良く休めました。朝食にはフォーを，注文してから用意してくれて，初めてのベトナム訪問の不安が和らぎました。
Bodde här 1 natt i oktober 2019
Svar från Fom Nguyen 23 nov. 2019
Thank you very much for stayed with us! Hope to see you again in near future!

6/10 Okej

Fai

Reste i grupp, Reste med familjen
Gillade inte: Personal och service
Free Airport shuttle BUT can’t find the diver so the staff order a taxi should be 35,000 dong when arrived airport the taxi driver ask for 95,000 dong.
Bodde här 1 natt i oktober 2019
Svar från Fom Nguyen 3 nov. 2019
Thank you very for your time stayed with us! Have o good luck to you!

8/10 Bra

non, jpn

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
helpful staff
Bodde här 1 natt i oktober 2019
Svar från Fom Nguyen 31 okt. 2019
Thank you very much for your stayed with us! Have a nice time in your life!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
For the price and proximity to the airport this hotel is a winner if you just want a hotel to stay at when you are about to catch a flight. Picked up and dropped off at the airport efficiently. Breakfast was decent, staff friendly and helpful and room was pretty good. Only minor complaint is that the shower had a hundred different attachments that only produced hot water which provided much amusement but might be an issue if you were staying more than one night.
Bodde här 1 natt i oktober 2019
Svar från Fom Nguyen 31 okt. 2019
Dear Our Hotel Guest! Thank you very much for your good comment on Expedia.com Hope to see you again in near future at Anova Hotel! Thanks and Have a good lucks to your family!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i oktober 2019
Svar från Fom Nguyen 31 okt. 2019
Thank you very much!

8/10 Bra

seth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good enough
Very basic property, but clean enough and plenty of space in the rooms. Close to the airport and cheap, which were the two things I was looking for when I booked. Breakfast was pretty good and the transfer to/from the airport was cheap enough, on time and convenient.
Bodde här 1 natt i september 2019
Svar från Fom Nguyen 11 okt. 2019
Dear Our Hotel Guest Thank you very much for stayed with us! Thanks for your good comment on Hotels.com too. We hope to serve you again in near future! Good lucks to your family!

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Convenient for an early flight. Hotel transport booking is a must. Comfortable room with hot water, AC, TV, WiFi, free in room coffee/tea/bottled water and basic breakfast. Limited food choice that might be best get at airport. Good value.
Bodde här 1 natt i oktober 2019
Svar från Fom Nguyen 10 okt. 2019
1Thank you very much for stay with us! Hope to serve you again in near future! Good luck to you!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ok being close to airport. Not convenient for tourists for food or sightseeing.
Bodde här 1 natt i september 2019
Svar från Fom Nguyen 14 sep. 2019
Thank yoiu very much for stayed with us! Hope to serve you agian in near future! Good luck to you!

6/10 Okej

Verifierad resenär

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i augusti 2019
Svar från Fom Nguyen 14 sep. 2019
Dear Our Hotel Guest Thank you very much for stayed with us and Thanks for your comment on Hotels.com We hope to serve you again in near future.

6/10 Okej

MD

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Close to the airport, but hard bed
The room was spacious with a great view. The pick-up service was good even though we had to wait for some time. The staff was not very friendly when I asked for help to book transport from the hotel to the city. The grab taxi was way cheaper than the hotel one. The breakfast was mediocre but considering the price, I guess I should not be complaining.
Bodde här 1 natt i augusti 2019
Svar från Fom Nguyen 23 aug. 2019
Thank you very much for stayed with us! Hope to serve you again with better services in near future! Thanks and Have a good luck to you!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room is quite good and clean. price of drinks in fridge is reasonable. need call a car to airport is a bit expensive.
Bodde här 1 natt i augusti 2019
Svar från Fom Nguyen 13 aug. 2019
Dear Thank you very much for everythings!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
We stopped at the Anova before boarding our flight back to the UK. It is 5 mins from the airport and the property arranged transport for 100000 dong ($4 ish). The manager was polite and efficient. The rooms were clean with two double beds/aircon/minibar and a simple room menu delivery service (we had pizza which was very good). Adequate for the purposes of a quick sleep /shower and rest prior to/after a flight. The room cost £30 and was a bargain. Compared to spending the evening and early hours on the airport floor this was excellent! Would recommend for this purpose.
Bodde här 1 natt i augusti 2019
Svar från Fom Nguyen 13 aug. 2019
Dear Our Hotel Guest Thank you very much for staed with us! We hope to serve you again in near future! And bring to you new feeling as first feeling! Thanks and good luck to you!

4/10 Dåligt

JEHYEON

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
당일 비행기가 너무 늦게 있어서 공항 근처에서 좀 쉬다가 가려고 들렀습니다. 일단 그랩으로 차가 안잡힙니다. 그래서 호텔에서 차를 잡아주었는데 굉장한 바가지를 썼습니다. 또한 청결도 좋지 못하며 서랍에는 사용한 콘돔이 그대로 있어서 기분이 상당히 나빳습니다.
Bodde här 1 natt i juli 2019
Svar från Fom Nguyen 13 aug. 2019
Dear Our Hotel Guest! Thank you very much for stayed with us! We apologize for your inconvenient! We hope to serve you again in near future and bring to you a new feeling. It is better than this time! Thanks for your comment on Expedia.com , It is helful for any one! Thank a lot!

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn, Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The man who was working at 11pm when I checked in was incredibly helpful. It was late and our whole family was tired. Check in was smooth he even helped pay my taxi fare because I ran out of VND. The room is huge but definitely not fancy: this place is so close to the airport it made my life so much easier. They even drove us to the airport in the morning in a big vehicle that could hold all of our baggage.
Bodde här 1 natt i juli 2019
Svar från Fom Nguyen 2 aug. 2019
Dear Our Hotel Guest! Thank you very much for your nice comment! We are so glad when to see that! It is our power in future to do better! Hope to see you again at Anova Hotel!

8/10 Bra

Verifierad resenär

Reste med familjen
当日予約でしたが、すぐ対応してくれました
Bodde här 1 natt i juli 2019
Svar från Fom Nguyen 19 juli 2019
Dear Our Hotel Guest! Thank you very much for stayed with us and Thanks for your good comment on Expedia.com too! We hope to serve you again at Anova Hotel in near future! Have funs in your life!

10/10 Fantastiskt

NAM

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
High recommended
Great services with cheap price
Bodde här 1 natt i juli 2019
Svar från Fom Nguyen 17 juli 2019
Welcome of you! Thank you very much for your good time to stay at Anova Hotel. And thanks for nice comment on Hostel.com too! We hopw to serve you again in near future! Have funs in your life!

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen, Reste med sin partner
Gillade inte: Personal och service
I book this hotel for my boyfriend and his grandpa. My reservation was for 2 nights. When my boyfriend checked out early they ask for 250.000 for late check out. I feel like they try to make money off of him due to his lack of the native language.
Bodde här 2 nätter i juli 2019
Svar från Fom Nguyen 13 juli 2019
Unbelievable! You didn't stay and didn't know anything. Your boyfriend check out early, because his flight. We can't refuns money. But His granfather check out late. He must to pay extra money for half day. What is the happen for that? I am thinking, You have big problem!

8/10 Bra

Chewei

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
房間大、工作人員相當友善
近期內入住了兩次，房間相當大，工作人員十分友善。較大的缺點是因為房間靠近馬路，都會聽到車聲較為吵雜。
Bodde här 1 natt i juni 2019
Svar från Fom Nguyen 30 juni 2019
Dear Mr. Chewei Thank you very much for stayed with us! Thanks for your good comment about us on Hotel.com We hope to serve you again in near future at Anova Hotel! Thanks again and Have funs in your life!