Dear Mr. Johan, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr. Anders Englund, Thank you very much for choosing L’HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

Dear Mr. Victor,Thank you so much for your incredible 5-star review! We are thrilled that you enjoyed your stay at L'HÔTEL du LAC.We're delighted to hear that our friendly and attentive staff made a positive impression on you. Providing exceptional service is a top priority for us, and your feedback lets us know we're achieving that goal.As you mentioned, L'HÔTEL du LAC's location in the heart of the Old Quarter is ideal for exploring Hanoi's vibrant nightlife and charming streets on foot. We're glad it suited your travel style perfectly!Thank you again for choosing L'HÔTEL du LAC and for highlighting the attentiveness of our staff. We hope you had a memorable time in Hanoi and look forward to welcoming you back someday.Sincerely,

Dear Mr. Pedro,We are thrilled to receive your fantastic review on Expedia! Thank you for choosing L'HÔTEL du LAC for your stay in Hanoi.We're delighted you enjoyed our unique Rococo-inspired décor and found it to be original and tasteful. We strive to create a distinct atmosphere for our guests, and it's wonderful to hear you appreciated it.More importantly, we're incredibly grateful for your kind words about our staff and their dedication to exceeding guest expectations. Your feedback is a true testament to their hard work and commitment to providing exceptional service.We appreciate your feedback on the spa as well. While we're happy you found the treatments enjoyable, we understand the size limitation. We're always looking for ways to improve the guest experience, and your input is valuable.Thank you again for your fantastic review, Pedro. We hope you had a wonderful exploration of Hanoi and look forward to welcoming you back to L'HÔTEL du LAC on your future visits.Sincerely,

Dear Mr. Tuan,Thank you so much for your incredible review on Expedia! We're thrilled to hear that you had such a positive 3-night stay at L'HÔTEL du LAC.Your praise for our staff is truly appreciated. We take great pride in providing exceptional service, and it means the world to know that all our staff members made a positive impact on your experience.We are particularly grateful for your recognition of Ms. Mary Duong (Oanh). Her dedication to ensuring smooth operations and guest satisfaction is truly commendable. We will be sure to share your kind words with her directly! Guests like you make her efforts even more rewarding.Thank you again for choosing L'HÔTEL du LAC and for highlighting the exceptional service provided by our team. We hope you had a wonderful time exploring Hanoi and look forward to welcoming you back in the future.Sincerely,

Dear Mr. Partho,Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi and for taking the time to leave a review. We are thrilled that you enjoyed your stay with us, especially our amazing breakfast!We strive to provide our guests with an exceptional experience, and knowing that we were able to exceed your expectations with our breakfast offerings truly makes our day.We hope you had a wonderful time exploring Hanoi's Old Quarter and all that the city has to offer. We would love to welcome you back to L'HÔTEL du LAC on your future visits to Hanoi.In the meantime, please don't hesitate to share your experience with your friends and family.Warm regards,

Dear Mr./Mrs. CHUN-LIN,We were thrilled to read your review! Thank you so much for taking the time to share your positive experience at L'HÔTEL du LAC.We're especially delighted that you found our breakfast service to be exceptional. Our team takes great pride in creating a delicious and authentic Vietnamese breakfast experience for our guests, so their positive feedback truly means a lot.We appreciate your constructive feedback regarding the room cleanliness. Maintaining a spotless environment is a top priority for us, and we apologize for any shortcomings in this area. We'll be sure to address your concerns with our housekeeping staff to ensure more thorough cleaning, particularly behind doors and inside wardrobes.Thank you again for choosing L'HÔTEL du LAC and for your kind words. We strive to continuously improve and your feedback helps us achieve that goal. We look forward to welcoming you back for another impeccable stay in the future.Warm regards,

Dear Mrs. Shannon,We were thrilled to discover your wonderful review on Expedia! Thank you so much for taking the time to share your positive experience at L'HÔTEL du LAC.Knowing that our team exceeded your expectations and truly made you feel welcome brings us immense joy. We take pride in providing exceptional service, and your kind words will be a huge motivator for the entire staff.We hope you had the opportunity to explore the vibrant Old Quarter and create lasting memories in Hanoi. We would be honored to welcome you back to L'HÔTEL du LAC whenever your travels bring you back to this captivating city.Warm regards,

Dear Mrs. Thao, We were absolutely thrilled to read your wonderful review! Thank you so much for taking the time to share your positive experience at L'HÔTEL du LAC.It brings us great joy to know you found our location ideal for exploring all the exciting sites Hanoi's Old Quarter has to offer. We strive to make our guests feel comfortable and cared for, and we're delighted that our staff exceeded your expectations. Their dedication to creating special moments for our guests, like the surprise birthday cake for your dad, is truly heartwarming. We'll be sure to pass on your kind words to them, especially regarding their assistance with the early breakfast. A delicious and varied breakfast selection is also important to us, and we're happy you enjoyed it.Thank you again for choosing L'HÔTEL du LAC and for sharing your remarkable experience. We look forward to welcoming you back to Hanoi in the future!Warm regards,

Dear Alexa,Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi and for taking the time to leave a very positive rating!While we're happy you enjoyed your experience, we always strive to exceed our guests' expectations and earn a perfect 5-star rating. If there's anything we could have done differently to make your stay truly exceptional, we'd love to hear about it.Your feedback is valuable to us, and it helps us continuously improve our guest experience. Please feel free to share any thoughts or suggestions at your convenience.We hope you'll consider returning to L'HÔTEL du LAC on your next visit to Hanoi.Warm regards,

Dear José,We are thrilled that you had a wonderful stay at L'HÔTEL du LAC! Your kind words motivate us to keep providing exceptional experiences for our guests.We especially appreciate you saying "I love this place." It truly warms our hearts to know that we exceeded your expectations and created a memorable stay for you in Hanoi's Old Quarter.We look forward to welcoming you back to L'HÔTEL du LAC soon for another wonderful stay!Warm regards,

Dear Mrs. Tracy,We were thrilled to learn you had a wonderful stay at L'HÔTEL du LAC! Thank you so much for taking the time to share your kind words and perfect rating on Expedia. It truly means a lot to our team.We're especially delighted that you enjoyed the warm hospitality of our staff and the variety offered at breakfast. Creating a comfortable and welcoming environment for our guests is our priority, and we're happy to know we achieved that during your stay.At L'HÔTEL du LAC, we strive to provide an exceptional Hanoi experience for all our guests. We hope you had the opportunity to explore the charm of the Old Quarter and create lasting memories in the city.We would be honored to welcome you back to L'HÔTEL du LAC whenever your travels bring you back to Hanoi.Warm regards,

Dear Mr. Simon,Thank you so much for taking the time to share your wonderful review of L'HÔTEL du LAC! We are thrilled that you received a 5-star experience and especially delighted that our friendly and helpful staff made a positive impression on you. Providing exceptional service is our priority, and your feedback lets us know we're achieving that goal.We look forward to welcoming you back to L'HÔTEL du LAC in the future. Whenever you return to Hanoi, please don't hesitate to reach out to us.Warm regards,

Dear Mrs. Angela, Thank you so much for taking the time to leave a wonderful review of L'HÔTEL du LAC on Expedia! We are thrilled to receive a perfect rating of 5 out of 5 stars! It is incredibly rewarding to know that you enjoyed your experience and found our customer service to be excellent.We strive to provide exceptional service to all our guests, and your feedback motivates us to keep exceeding expectations. We look forward to welcoming you back to Hanoi and L'HÔTEL du LAC in the future.Warm regards,

Dear Mr. KA CHUN,Thank you so much for taking the time to leave a perfect 5-star review following your stay at L'HÔTEL du LAC! We are thrilled that you enjoyed your experience with us, especially the service provided by our waiter.At L'HÔTEL du LAC, we strive to provide exceptional service and ensure our guests have a memorable stay. Your kind words about our waiter are greatly appreciated, and we will be sure to share your feedback with the entire team. Their dedication to exceptional service is what truly sets us apart.We look forward to welcoming you back to L'HÔTEL du LAC in the future and creating another exceptional experience for you.Warm regards,

Dear Sandra,We were thrilled to see your amazing 5-star review ! Thank you so much for taking the time to share your positive experience at L'HÔTEL du LAC.We're delighted you found our breakfast to be outstanding. Our chefs take pride in using fresh, local ingredients to create a delicious and authentic Vietnamese breakfast experience. We're also happy to hear your room met your expectations for comfort and tranquility.Your kind words motivate our entire team to continue providing exceptional service for our guests. We hope you had a wonderful time exploring Hanoi's Old Quarter and look forward to welcoming you back to L'HÔTEL du LAC in the future.Warm regards,

Dear Zachary,We were absolutely thrilled to read your incredible 5-star review! Your kind words about our service truly mean the world to us.It warms our hearts to know that our staff went above and beyond to ensure you had a smooth and enjoyable stay in Hanoi. We're especially delighted that our staff was instrumental in helping you acquire a SIM card and even provided scooter assistance. Their dedication to guest satisfaction exemplifies our commitment to exceptional service.We understand that booking mishaps can happen, and we're happy we could accommodate your luggage storage needs on both your departure and return. It's our pleasure to extend such courtesies whenever possible! Your feedback about our spa being "phenomenal and affordable" is fantastic to hear, and we appreciate you recommending our convenient location in the heart of the Old Quarter.Thank you again for choosing L'HÔTEL du LAC and for sharing your wonderful experience. We look forward to welcoming you back to Hanoi in the future!Warm regards,

Dear Rebecca,We are thrilled to receive your perfect 5-star rating on Expedia! Thank you for taking the time to share your feedback about your recent stay at L'HÔTEL du LAC.We're delighted to hear that you had a fantastic experience and found both the service and rooms to be exceptional. Providing outstanding service and comfortable, clean accommodations are our top priorities, and your kind words affirm our efforts.We appreciate you choosing L'HÔTEL du LAC and hope to welcome you back to Hanoi soon. Warm regards,

Dear Emily,We were thrilled to discover your glowing 5-star review! Thank you so much for taking the time to share your wonderful experience at L'HÔTEL du LAC.Your kind words about our location, staff, and spa truly warm our hearts. We take great pride in offering a haven of comfort and attentiveness in the heart of Hanoi's Old Quarter. Hearing that our staff exceeded your expectations makes all the difference. We'll be sure to share your feedback with the entire team, especially those who went the extra mile to make your stay so enjoyable.We're delighted you found L'HÔTEL du LAC to be the perfect oasis for exploring Hanoi. With its vibrant streets and rich history, the Old Quarter offers endless possibilities. We hope you had the opportunity to experience some of its magic during your stay.Thank you again for choosing L'HÔTEL du LAC. We look forward to welcoming you back to Hanoi and providing another exceptional experience whenever your travels bring you here again.Warm regards,

Dear Mrs. Regina,We are absolutely thrilled to see your perfect 5-star review on Expedia! Knowing we exceeded your expectations and provided a truly exceptional stay is incredibly rewarding for our entire team at L'HÔTEL du LAC.Your kind recommendation means the world to us. We strive to create unforgettable experiences for every guest, and your positive feedback is a wonderful testament to our efforts.We hope you had the opportunity to explore the vibrant Old Quarter during your stay. Hanoi offers a unique blend of history and culture, and we're centrally located to allow guests to experience it all.Thank you again for choosing L'HÔTEL du LAC. We look forward to welcoming you back for another 5-star stay in the future!Warm regards,

Dear Mrs. Eleanor, Thank you for taking the time to leave a review! We are happy to see you enjoyed your stay at L' HÔTEL du LAC Hanoi and gave us very positive rating. Your feedback lets us know we're on the right track to providing an exceptional guest experience. We appreciate you sharing your thoughts with us.To help us continuously improve, we'd love to learn more about your stay. Perhaps there were areas where we could have done better for your next stay?Your insights are valuable to us, and they help us ensure every guest has an unforgettable stay. Please don't hesitate to share any additional feedback you may have.Thank you again for choosing L' HÔTEL du LAC Hanoi. We look forward to welcoming you back and exceeding your expectations in the future.Sincerely,

Dear Mr. Gayle,We were delighted to read your fantastic review on our website. Your perfect rating and kind comments about our amazing staff, comfortable rooms, convenient location, and top-notch breakfast truly warmed our hearts.At L' HÔTEL du LAC Hanoi, we strive to provide an exceptional experience for every guest, and it means the world to us that you felt it surpassed your expectations in every way. We're particularly happy to hear you found our staff to be amazing - they truly are the heart and soul of our hotel, and their dedication to guest satisfaction is what sets us apart.Thank you again for choosing L' HÔTEL du LAC Hanoi and for sharing your kind words. We look forward to welcoming you back again soon!Sincerely,

Dear Evaristo, We were delighted to read your fantastic review and perfect rating! Your kind words about our location, staff, and restaurant offerings truly make our day. It's incredibly rewarding to know we played a role in making your first visit to Hanoi so memorable.We're especially happy you enjoyed the convenience of being just steps away from the lake and bustling Old Quarter. We take pride in our team's dedication to exceptional service, and we're thrilled they helped make a lasting impression on your trip. Knowing you found delicious options for both local and international flavors in our basement restaurant, along with a delightful breakfast variety, is the icing on the cake! We'll be sure to pass your compliments on to the restaurant staff.Thank you again for choosing L'HOTEL du LAC Hanoi. We hope you'll consider us your home away from home on any future visits to Hanoi.Warmly,

Dear Mr. Ka Chun, We were delighted to read your glowing review! Your kind words about our helpful staff and delicious breakfast options truly warmed our hearts. It's wonderful to know our pre-check-in WhatsApp contact was valuable and that our team was able to assist you throughout your stay.We constantly strive to provide exceptional service and a memorable breakfast experience, and your feedback confirms we're on the right track. Thank you for taking the time to share your positive impressions.We hope to have the pleasure of welcoming you back to our hotel again soon!Sincerely,

Dear Daniel,Thank you for taking the time to leave a review of your recent stay at L'HÔTEL du LAC. We appreciate you choosing us for your stay in Hanoi's Old Quarter.A 4-star rating is a positive endorsement, and we're happy you enjoyed your time with us. While we don't see any specific feedback in your review, we'd love to hear more about your experience, both the highlights and any areas where we could have exceeded your expectations.Your feedback helps us continuously improve and ensure we provide exceptional service for all our guests.Would you be willing to share some details about your stay at L'HÔTEL du LAC? We value your feedback and appreciate any insights you can offer.In the meantime, thank you again for choosing L'HÔTEL du LAC. We hope to welcome you back for a 5-star experience in the future!Warm regards,

Dear Mr. Ka Chun, We were delighted to read your fantastic review and especially touched by your kind words about our waiter. It truly warms our hearts to know that they went above and beyond to ensure a smooth start to your early morning tour. We'll be sure to pass on your feedback, as their dedication deserves recognition.Thank you again for choosing L'HOTEL du LAC Hanoi and for sharing your positive experience. We strive to create lasting memories for our guests, and your perfect rating affirms our commitment to exceptional service.We look forward to welcoming you back someday soon!Best regards,

Dear Mr. Peter, We were delighted to see your perfect rating and especially loved reading your kind words about our staff! We take great pride in our team's dedication to exceptional service, and your feedback lets them know their efforts are truly appreciated. Hearing you say it was the best service you've experienced in Vietnam is a tremendous compliment.Thank you for choosing us! We hope you had a wonderful stay and look forward to welcoming you back again soon.Sincerely,

Dear Mr. Taylor, We were delighted to read your fantastic review! Your kind words about our location in the heart of the Old Quarter, charming boutique atmosphere, friendly staff, and lively rooftop bar truly made our day. It's incredibly rewarding to know we provided an exceptional experience.We appreciate you taking the time to share your highlights. It helps us ensure future guests can create lasting memories just like yours.Thank you again for choosing us. We look forward to welcoming you back for another unforgettable stay whenever your travels bring you back to Hanoi.Sincerely,

Dear Mrs. Yumi, We were thrilled to see your perfect rating! Your positive feedback truly means the world to us, and it lets our entire team know that we're delivering the exceptional experience we strive for.While we appreciate your rating, we would also love to hear more about your stay at L'HOTEL du LAC Hanoi. Is there anything we could have done to make your experience even better?Your insights are valuable to us, and they help us continue to improve and provide the best possible service for all our guests. If you have a moment, we'd love to hear from you in more detail.Thank you again for choosing us. look forward to welcoming you back soon!Sincerely,

Dear Mrs. Maria Mercedes, Thank you so much for taking the time to leave such a fantastic review on our website! We were thrilled to read about your experience and how much you enjoyed your stay. It truly warms our hearts to know that from the moment you arrived, with the welcoming tea and snacks, to the beautifully decorated hotel and friendly staff, we exceeded your expectations.We're particularly happy to hear that you were upgraded to a wonderful room and that the location was perfect for exploring the city. We take pride in being within walking distance of the lake, cathedral, shopping, and the night market.We appreciate your feedback regarding the breakfast selection. We strive to offer a fresh and varied breakfast buffet, and we apologize if some items were unavailable or not to your liking by the time you arrived. We will definitely take your comments into consideration to ensure all guests have a satisfying breakfast experience, regardless of the time.Thank you again for choosing our hotel and for your kind words. We hope to have the pleasure of welcoming you back soon!Sincerely,

Dear Mr. Berkeley, Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience and that Mary and our entire staff were able to provide you with exceptional service and a friendly atmosphere.Your kind words about our team are truly appreciated, as we strive to create a welcoming and comfortable environment for all our guests. We will be sure to share your feedback with Mary and the entire staff.We look forward to welcoming you back to our hotel again soon!Sincerely,

Dear Tanya,Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi! We are thrilled that you rated your experience with us a perfect 5 out of 5.We strive to provide exceptional service and a memorable experience for all our guests, and your positive feedback lets us know we're on the right track.While you didn't mention any specific highlights in your review, we'd love to hear what made your stay at L'HÔTEL du LAC perfect. However, we know that we have a lot of things to learn, please do not hesitate to share with us if there's anything we could do better. Sharing your thoughts will help us continue to provide exceptional experiences for future guests.We look forward to welcoming you back to L'HÔTEL du LAC soon!Warm regards,

Dear Mr. Hesham, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had an exceptional experience at our hotel and that you felt the staff went above and beyond to assist you. It's our pleasure to create a memorable stay for our guests, and your kind words about the service truly mean a lot to our entire team.We strive to continually improve and provide the best possible experience, and your feedback is invaluable.We look forward to welcoming you back again soon!Sincerely,

Dear Mr. My, We were absolutely delighted to read your recent review! Thank you so much for taking the time to share your positive experience! We're thrilled you found our hotel to be cozy and impeccably clean, with elegant decor that reflects the charm of the Old Quarter. We're especially grateful that you appreciated the convenient location, allowing you to explore the area on foot, and that you were pleasantly surprised by the tranquility despite the vibrant surroundings.We take great pride in offering a unique and delicious breakfast buffet, blending local flavors with French influences. It sounds like you truly enjoyed the variety and charm of our morning offerings.Your kind words motivate us to continue providing exceptional experiences for all our guests. We sincerely hope to welcome you back to L'HOTEL du LAC Hanoi again soon!Warm regards,

Dear Mr. Martin, Thank you so much for taking the time to leave such a wonderful review. We are happy to hear that you enjoyed your stay at L'HOTEL du LAC Hanoi. We are particularly happy to learn that you found our location convenient for exploring the city, and that you appreciated the delicious food and excellent service from our staff. We take pride in ensuring our team is multilingual and helpful, and we're glad the concierge was able to assist you with your travel arrangements.Your kind words about the cleanliness and comfort of your room, along with your appreciation for the diverse guest experience, are truly valued. We strive to create a welcoming and comfortable environment for all our guests.We hope to have the opportunity to welcome you back to again soon.Sincerely,

Dear Mrs. Emily, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you loved our unique design and artistic atmosphere which are inspired by the soul of Hang Trong paintings. We're also delighted that you found our location convenient and our staff helpful and courteous. Making our guests feel like VIPs is something we take great pride in, so knowing we achieved that for you is truly rewarding.Your kind words and perfect rating mean a lot to us. We hope to have the pleasure of welcoming you back again soon!Sincerely,

Dear Mr./Mrs. Brenda, We were delighted to see your recent perfect-score review on our website! Your kind words about our charming atmosphere and unbeatable location mean the world to our entire team. We strive to create a comfortable and convenient haven for our guests, and knowing we achieved that for you during your stay truly makes our day.We hope you had the opportunity to explore the nearby restaurants, shops, and lake – they are definitely some of the city's highlights!Thank you again for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back soon!Sincerely,

Dear Mrs. Nazia, We were thrilled to read your fantastic review and that you awarded us a perfect rating! Your kind words about our staff truly mean the world to us. They strive to provide exceptional service, and knowing they made your stay enjoyable makes all the difference.We're glad our central location and lovely sky bar were highlights of your visit. Hanoi offers so much to explore, and a convenient location makes it easy to experience it all. The sky bar is a favorite spot for many guests, and we're happy you enjoyed the views and atmosphere.Thank you again for choosing our hotel for your short stay in Hanoi. We appreciate your understanding about the room size and are happy to hear it had everything you needed for a comfortable visit. We hope to welcome you back again soon!Sincerely,

Dear Achala,Thank you for taking the time to leave a positive review of your recent stay at L'HÔTEL du LAC! We appreciate your 4-star rating and are happy to hear you enjoyed your time with us.While we're glad you had a positive experience, we'd love to learn more about your stay. Was there anything specific that stood out to you during your visit? Perhaps the charming Old Quarter location, the delicious breakfast, or the attentive service from our staff?We're always striving to improve and guest feedback is invaluable. If you have any additional thoughts, positive or constructive, we'd be grateful if you could share them.Thank you again for choosing L'HÔTEL du LAC. We hope to welcome you back for another 5-star experience soon!Warm regards,

Dear Mr. Simon, Thank you for taking the time to leave a review about your recent stay at L'HOTEL du LAC Hanoi. We're delighted to hear that you enjoyed your overall experience with us.We appreciate your feedback regarding the bar selection. We continuously strive to improve our offerings and ensure our guests have a wide variety of delicious drinks to choose from. We'd love to hear more about your specific preferences so please do not hesitate to share with us. Thank you again for your feedback. We look forward to welcoming you back to our hotel soon.Sincerely,

Dear Ms. Vanessa, On behalf of the entire team here at L'HOTEL du LAC Hanoi, I want to express our sincere gratitude for your recent stay and for taking the time to share your wonderful feedback. We were delighted to read your kind words about our location and, most importantly, about the exceptional service provided by our staff.Creating a positive and memorable experience for our guests is our top priority, and knowing that our team exceeded your expectations is truly rewarding. We will be sure to share your praise with them, as it serves as a tremendous motivator for their continued dedication to hospitality.Thank you again for choosing us and for your perfect rating. We look forward to welcoming you back for another exceptional stay in the future.Sincerely,

Dear Mrs. Mary, We were absolutely thrilled to read your glowing review on our website! Your perfect rating means the world to our team, and we're so grateful for your kind words.It's especially rewarding to hear that Mary and the entire staff made such a positive impact on your visit. We take pride in offering exceptional service, and their dedication to assisting with tours, transportation, and local recommendations truly exemplifies that commitment.We're delighted you enjoyed the delicious food and the unique artwork throughout the hotel - those details are carefully chosen to enhance the guest experience.Thank you for recommending our hotel to others. Your endorsement means a lot to us!We hope you'll consider staying with us again on your next visit to Hanoi.Sincerely,

Dear Mr. Christian, Thank you for taking the time to leave a review about your recent stay at our hotel. We appreciate all feedback, both positive and negative, as it helps us to continuously improve our guest experience.We are delighted to hear that you found our staff to be amazingly attentive. We take great pride in ensuring that our guests feel welcome and well-cared for throughout their stay.We are sincerely sorry to learn that you were disappointed with the odor in your room and the condition of the bathroom. This does not meet the standards we set for ourselves, and we are taking your feedback very seriously. We will be investigating this matter further and taking the necessary steps to address these issues.We hope that despite these shortcomings, you enjoyed your overall stay in Hanoi. We would love to welcome you back in the future and ensure you have a truly exceptional experience.In the meantime, please do not hesitate to contact us if you have any further questions or concerns.Sincerely,

Dear Mr./Mrs. Dawnel, Thank you so much for taking the time to leave such a wonderful review! We were thrilled to hear that you enjoyed your stay with us, and especially loved our rooftop bar. The view truly is incredible, and we're so glad you were able to take advantage of it during your visit.We're also happy to hear that our staff provided you with warm, professional, and hospitable service. Our team strives to create a welcoming and comfortable environment for all our guests, and your feedback lets us know we're achieving that goal.We appreciate your understanding about the room size. While some of our rooms may be on the smaller side due to central location in the Old Quarter, we prioritize keeping them clean and comfortable for our guests.Thank you again for choosing us for your stay in Hanoi. We hope to have the pleasure of welcoming you back again soon!Sincerely,

Dear Mr. Michael, We were absolutely thrilled to read your recent review and especially appreciate your perfect rating! Your kind words about our beautiful property and attentive staff mean the world to us. We strive to create a welcoming and comfortable environment for our guests, and it's incredibly rewarding to hear that we achieved that for you.We're particularly delighted you found our staff to be exceptional. They take great pride in exceeding guest expectations and ensuring a truly memorable stay. It sounds like they went above and beyond, assisting you with local knowledge, saving you expenses, and recommending wonderful restaurants. We'll be sure to share your praise with the entire team!Thank you again for choosing our hotel and for taking the time to share your positive experience. We look forward to welcoming you back again soon!Sincerely,