Dear Sir/ Madame, Thank you for your kind words after your recent stay at our Pan Pacific Hanoi. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality and service We would be more than happy to welcome you to our hotel soon again! Sincerely, Richard Tan General Manager

Dear Happy Guest, Thank you very much for giving us a perfect rating. We are looking forward to welcoming you soon again to our Pan Pacific Hanoi. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear Christofer, Thank you for giving us a perfect rating and for choosing Pan Pacific Hanoi. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Sincerely, Marc Emmanuel General Manager Pan Pacific Hanoi

Dear Hans, Bonjour, Thank you for taking the time to share your comments regarding the recent visit to Sofitel Plaza Hanoi. It is always a great pleasure to learn that your stay has been up to your expectation. Rest assured that your generous feedback will be cherished among the team and it would encourage them much to keep up the good work. We are looking forward to welcoming you back to our hotel and to continue ensuring your stays with us impress you and provide fond memories of Hanoi. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

Dear Valued guest, Bonjour, Thank you for taking the time to share your experience regarding your stay at the Sofitel Plaza Hanoi. It is our great pleasure to learn that you have enjoyed your stay with us. We are looking forward to welcoming you back with undivided attention! Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

Dear guest, Bonjour, Thank you for taking the time to share your experience of your recent stay at Sofitel Plaza Hanoi. I am glad to hear that you enjoyed our location, our room and our rooftop bar. On the other hand, it was my regret that our buffet dinner was not up to your expectations. I have passed your comment to our food and bevarage team and please rest assured that appropriate measures will be taken to ensure that only the freshest food will be served in our restaurants. We appreciate your comment and we hope to have the chance to welcome you back in the future. Sincerely, Guy Poujoulat General Manager Sofitel Plaza Hanoi

Dear Patrik, Bonjour, Thank you for taking time to share your comment with us. We are very pleased to read that you enjoyed your stay in our hotel. However, we regret that our breakfast was not complimentary. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it. We all look forward to welcoming you again on your next visit to Hanoi. Yours sincerely, Antoine M. Lhuguenot General Manager Sofitel Plaza Hanoi

Dear Kamaljit,Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

Dear Ma,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!Yours sincerely,

Dear Ian,Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!Yours sincerely,

Dear Cynthia,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Yours sincerely,

Dear Ifechukwu Pious,Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. We look forward to serving you again soon!

Dear Fabrizio,Thank you for sharing your feedback. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated.We appreciate your feedback as it helps us to improve our service and guest stay experience and looking forward to seeing you again in nearest future.Sincerely yours,

Dear EM TECH,Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!Sincerely,

Dear MANH,Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.

Dear Maryna. Thanks so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. I’ve spoken with the head of our housekeeping team to review our cleaning procedures and to make sure this doesn’t happen again.We look forward to another chance to host you and deliver a lovely guest experience for your future stay!

Dear MaryThank you so much for the 5-stars rating. It has been my pleasure to learn that you have enjoyed many aspects of your stay with us from the room and facilities, the culinary taste to the friendliness and attentiveness of our staff. We are looking forward to welcoming you back for another memorable trip with us in the near future.Yours sincerely,

Dear Marcia,Thank you for your amazing feedback!I am so glad to hear that you had indeed enjoyable moments at Pan Pacific Hanoi and the property's facilities and service have made dear impression on you. My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Trung,Thank you for your amazing feedback about Pan Pacific Hanoi!I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi., especially the bond that our attentive associates were able to create.My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Valued Customer,Thank you for choosing Pan Pacific Hanoi and spending time to give us a rating!My team and I would very much appreciate if you could communicate with us more details about your stay, therefore we can really identify the area of improvement. Thus, undertake necessary actions to improve the quality of our service and maintain the high level of standards that we proclaim.We are looking forward to hearing from you soon!Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Sencer,Thank you for your amazing feedback!I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi. My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Kai Ming Kelly,Thank you for your sharing of the recent experience at Pan Pacific Hanoi.My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely yours,Christoph StrahmGeneral ManagerPan Pacific Hano

Dear Ito-san,Thank you for your sharing of the recent experience at Pan Pacific Hanoi!I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi. My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Mainul,Thank you for your amazing feedback!I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi, especially mentioning the culinary quality. My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Ryan,Thank you for your dedication to a better Pan Pacific Hanoi!I am so glad to hear that we have been on the right track in making the property your true home in Hanoi. It is such feedback as yours that encourages us to strive forward for your fulfilling experiences.My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Byungchul,Thank you so much for taking the time to share with us your impressions of your excellent stay at Pan Pacific Hanoi Hotel!We are so glad you found everything you loved at our beautiful hotel in the clouds, from the room cleanliness to the friendliness and attentiveness of our associates, especially the bellboys.It brings me with great delight and pride to see all of this highlighted in your comments, and I trust that our colleagues will be as encouraged as I am to read your wonderful review.Thank you again for your kind words and great feedback.It will always be our pleasure to welcome you back and we hope to see you in the very near future.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Edmound,Thank you so much for your feedback!I hope that you have had an enjoyable moments at Pan Pacific Hanoi and look forward to welcoming you back for another memorable trip with us in the near future.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear SHAN PIN,Thank you for taking the time to share your comments!First and foremost, I would like to extend my sincere apology for your recent staying experience.Please be sharing that aside bringing the comfortable stay to all of our customers, you can also find from us the big effort to contribute to a green environment. At Pan Pacific Hanoi, we focus on sustainability business that we optimize the connection between hotel staffs and customers, as well as minimize the non-recyclable wastes every day.We appreciate your constructive feedback and reassure that related departments are taking appropriate actions to enhance guest's satisfaction.My team and I look forward to welcome you back to Pan Pacific Hanoi if your business plan brings you to this city.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Chad,Thank you so much for taking the time to share with us your impressions of your excellent stay at Pan Pacific Hanoi!It has been my pleasure to learn that you have enjoyed many aspects of your stay with us, from the convenient location to the helpfulness and attentiveness of our staffs. We are looking forward to welcoming you back for another memorable trip with us in the near future.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Mini,Thank you for your sharing of the recent experience at Pan Pacific Hanoi.It is great to learn that your overall impression during the stay was enjoyable, especially mentioning the elegant ambiance and the wide range of refreshing amenities. Meanwhile, It is such feedback as yours that we took as a kind reminder to review our facilities in the journey of securing our beloved guests' fulfilling experiences.My team and I appreciate your feedback and look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear our valued customer,Thank you for sharing with us your the recent experience at Pan Pacific Hanoi.I am so glad to hear that we have successfully offered a brief, yet pleasant experience, from the convenient Wellness facilities and especially the genuine service from each of our associates. Asides from that, having noted your mentioned points of our improvement areas and will make arrangements to ensure of fulfilling experiences to all our future beloved guests. My team and I appreciate your encouraging feedback and look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Kery Lashawn,Thank you for your encouraging sharing of the recent experience at Pan Pacific Hanoi.I am so glad to hear that our convenient facilities and the dedicated service from all our associates have brought you with most enjoyable and refreshing experience. My team and I appreciate your feedback look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear David,Thank you for your amazing feedback.I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi.My team and I appreciate your feedback and look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Richard,Thank you for your great rating!I am so glad to hear that you had indeed an enjoyable moments at Pan Pacific Hanoi and the property's elegant ambiance has made dear impression on you. My team and I appreciate your feedback and look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Vladimir,Thank you so much for choosing Pan Pacific Hanoi and spending your time to share with us the recent experience.First and foremost, I would like to extend my sincere apology for your recent experience. As we are an international brand and set to strive forward to delivering top notch service and living experience, we will take your valuable rating as a kind reminder to review our service and facilities in the journey securing guest fulfilling experience.If on another occasion your travels bring you back to Hanoi please feel free to contact me directly and it will be my pleasure to ensure you of our best arrangements.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Dorthe,Thank you for your heartfelt feedback.I am so glad to hear that you had indeed enjoyable moments at Pan Pacific Hanoi, mentioning the property's elegant ambiance, the convenient facilities and especially with the genuine service from Mr. Brian alongside the whole team have made dear impression on you. My team and I appreciate your feedback and look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Paul,Thank you for your great rating of Pan Pacific Hanoi. I am so glad to learn that you really enjoyed your recent experience with us, and hope your next visit is just around the corner. Please do not hesitate to contact us should you need any assistance.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Hung,Thank you for taking your precious time sharing the experience during your recent visit to Pan Pacific Hanoi.We value our guest feedback as it helps us to improve our standards in all aspects. Having noted all your comments we will make immediate arrangements to rectify and improve the ambiance and the quality of the Lobby restroom. Thank you sincerely for your constructive feedback. We will certainly look forward to welcome you once again in the near future for a truly fulfilling experience.Your well being is our concern and we shall provide you our best services at all times.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Raghav,Thank you for choosing Pan Pacific Hanoi and taking the time to share your amazing experience of your recent visit.I am so glad to hear that you our associates' caring and dedicated service has made a dear impression on you, not mentioning the convenient location and facilities alongside the stunning overlook from our Hotel. It is such comments as yours that encourage us to strive further for a genuine service dedicated to all our beloved guests. Despite of that uplifting feeling, yet I believe we have tasks to follow with our Engineering team in order to secure guests' refreshing and fulfilling experience. My team and I appreciate your feedback look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Ethel Mae,Thank you so much for your heartwarming feedback.I am so happy to learn that you have enjoyed your stay and the genuine care of our Associates has made good impression on you. Rest assured that I will share your kind words to Ms. My and the concierge team. It will definitely make their days.My team and I look forward to welcoming you back and again, to impress you with our service and provide fond memories of Hanoi.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

Dear Asami,Thank you for choosing Pan Pacific Hanoi and taking the time to share your effortless stay with us.It has been my pleasure to learn that you have enjoyed many aspects of your stay with us from the convenient location, the magnificent vista to the Westlake, to the attentiveness of our all associates. My team and I appreciate your feedback and look forward to welcoming you back for another memorable trip in the near future.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi