Dear Stig, On behalf of Pullman Hanoi Team, I would like to thank you for having chosen our hotel and for your great feedback about our hotel facilities and services. Guest Experience is really important to us and we are glad to know that our hospitality met your expectations. We thank you again for your positive feedback and hope to see you again very soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Valued Guest, Thank you for choosing Pullman Hanoi and for taking the time to write a feedback. We are glad to know that you were satisfied with our hotel services and you liked our gym and breakfast. I will share your nice comment with the whole team and I am sure they will be encouraged by your remarks. Thank you once again for your feedback and we look forward to welcoming you back to Pullman Hanoi soon. In the meantime, we remain at your disposal for any suggestion or idea you would like to share with us in order to improve the service quality. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Dear Guest, Thank you for having chosen Pullman Hanoi for your recent stay in Hanoi. We are delighted to know that you had a pleasant stay with us, especially you were impressed by the good service provided by our team members. Your positive comments will help us with our continuing effort to improve the service quality. Once again, many thanks for your kind feedback. We look forward to seeing you again in Pullman Hanoi in the near future. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Thank you for your time taken and we look forward to welcoming you back to our hotel in the near future.

Dear Per-Erik, Thank you very much for your recent visit and the wonderful comments here on Expedia. I am glad to read that you mostly enjoyed our hotel and especially the service has been mentioned as a positive aspect. We very much appreciate your supports and also look forward to welcoming you back to our hotel in the near future. With Kind Regards, Nathalie Poncet Operations Manager

Dear Valued Guest, We very much appreciate your time taken to review us regarding your recent stay at Pullman Hotel Hanoi. We are delighted to read that you have mostly enjoy your entire stay with us. I will not miss this chance in sharing your comments with the team as a great encouragement, especially our Food and Beverage for the fine and gourmet product . Thank you again for your supports and we look forward to welcoming you back to the hotel in the near future. With Kind Regards Nathalie Poncet Operations Manager

We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the bathroom, we would like to confirm you that all the bathroom in our hotel would be renovate in short. Therefore, we hope it should be done and ready for your next arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pieter De Weerd General Manager Pullman Hanoi

Dear valued guest, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pieter De Weerd General Manager Pullman Hanoi

Dear Valued Guest, Thank you for taking the time to share your feedback on the recent visit at Pullman Hanoi. We are pleased to know that you enjoyed the stay and do look forward to welcoming you back soon. Sincerely and safe travels, Pieter De Weerd General Manager Pullman Hanoi

Dear Guest, Thank you taking the time to rate your stay at Pullman Hanoi. We are glad to see that you decided to give us 5 stars and we hope to welcome you soon. Sincerely, Pieter De Weerd General Manager Pullman Hanoi

Dear Mr. Hitoshi, Thank you for your recent feedback. We are truly disappointed that we did not meet your expectations during your stay as we definitely aim much higher to ensure customer satisfaction. This is extremely important for us and we apologize sincerely that we got it wrong this time. Thank you again for your feedback – we do appreciate it and hope that on your next visit we will be able to restore your faith in our beautiful property. Best regards, Tran Thang Front Office Manager