Thank you Edwin for your feedback. We appreciate your taking time to give us feedback. Your feedback is invaluable to us as it gives us an opportunity to learn from your experiences. Feel free to late us know what else we should do to make your next stay better. Sincerely Yours,

Thank you for your feedback Taurai. We are delighted that you enjoyed your stay with us and we look forward to seeing you again.Kind Regards

Dear Miriam ShakafuswaThank you for taking time to give us feedback. We take note that the noise from the car park affected you. We will allocate for you a pool facing room in future should you choose to stay with us again.We look forward to hosting you and once again, many thanks for your feedback. Sincerely Yours,

Thank you for your review Edwin. We are happy that you found your stay satisfactory and will work to improve aspects of your experience that you desire us to work on.We look forward to hosting you again. Kind Regards

Dear RyanThank you for your review. We are delighted that we are your preferred hotel in Harare. We look forward to having you again.Sincerely Yours, Clive Chinwada

Dear TinotendaWe are grateful that you loved your stay with us and we look forward to hosting you again. Sincerely Yours,

Dear ClementThank you for your feedback. We are delighted that you had a good stay. We will investigate the noisy aircon issue to get a resolution of this issue.Sincerely Yours,

Dear Taurai Thank you very much for your review. We are delighted that you enjoyed your stay with us. We are also happy that we are your hotel of choice in Harare.We look forward to having you back again. Sincerely Yours,

Dear Albert, Thank you for your review and we are delighted that you enjoyed our services and interactions with colleagues. We look forward to hosting you again. Sincerely Yours,

Dear Osman, Thank you for your feedback Osman, l am happy on the whole your enjoyed your stay. We have taken note of the poor TV picture quality issue. l am pleased to inform you that we are currently upgrading our TV network to IPTV which is internet based and we will be having an excellent TV experience when this project is completed and commissioned soon.We look forward to having your back. Sincerely Yours

Dear Priscilla, Thank you for your feedback. We are happy that you had a great stay with us. Your feedback is invaluable to us and has been shared with the team as a source of encouragement. We look forward to hosting your again. Sincerely Yours,

Thank you Robert for your feedback and we are delighted that you enjoyed your stay with us. We look forward to hosting you again in the future. Sincerely Yours,

Thank you for your review Hyun Jung. We appreciate your feedback. Sincerely Yours,

Thank you for the feedback

Dear TiongThank you for taking time to give us your feedback following your stay with us. Kindly accept my apologies for the fact that we fell short in service delivery.Your feedback is very important to us as it provides us with very important information on the areas we need to improve on, were we need to train and coach our teams and provides us with opportunities to correct and improve our service. l have taken not of the need to work on and train our restaurant team. Once again, kindly accept my apology and l will be grateful if you will give us an opportunity to host you again as l am hoping that we will not only have taken the opportunity to improve on the areas you highlighted, but also to show you that your unsatisfactory stay was an exception. Sincerely Yours, Clive Chinwada

Dear Talitha, Thank you for taking time to give us your feedback and choosing to stay with us. We are pleased that you had a very good stay. We are encouraged by your feedback which l will share with the team and l am sure it will encourage them. We look forward to hosting you again. Sincerely Yours, Clive Chinwada

Great to hear that you had a good stay Johan.

Dear EvelynWe are grateful for taking time to give us your feedback following your recent stay with us. It is pleasing to note that you found the team helpful. We take note of the slow room service for which we will do our uttermost best to ensure timely service. We hope you will give us an opportunity to host you again and l am confident you will have a better room service experience.

We appreciate your feedback

Dear GrahamI wish to thank you for taking to give us your feedback following your recent stay with us. We take note that we could have done more to ensure a satisfactory stay for you. Please be advised that we value your feedback and will make use of it to improve our service. l believe that should you choose to stay with us again in the future, your will have a more satisfactory stay. Sincerely Yours Clive Chinwada

Dear Nabothl wish to thank you for taking time to give us feedback following your recent stay with us. l am delighted that you enjoyed the convenience of our location. We look forward to hosting you again in the future and will continue to strive to make your stays with us satisfactory. Sincerely YoursClive Chinwada

Thank you for the feedback, we truly appreciate your Loyalty

Thank you for your valued support

Dear Lindah l wish to thank you for taking time to give us your feedback following your recent stay with us. Allow me to apologize for falling short on the service delivery and lack of timeliness in getting your room ready. l wish to reassure you that this is not characteristic of us and we will use this feedback to ensure consistency in all that we do. Once again, l wish to thank you for your invaluable feedback. lt is my sincere hope that you will give us an opportunity to host you again. Sincerely Yours