We apologize for this unpleasant experience, unfortunately there was an inexperienced trainee receptionist at the reception at the time of your arrival, who clearly did not prove herself suitable for the job and we soon said goodbye to her. It is true that, thanks to her mistake, you received a duplex family room instead of a double room, which was not checked for the possible arrival of guests and we appologize again for the toilet not working properly that was immediately fixed. We would very much like to show you that the reception is now also working 100% as it should have been by your arrival, if you would be willing to give us a second chance. On the other hand, we are still recording your debt on the hotel account, when unfortunately you have not yet paid for the dinners of EUR 29.56, probably you have decided that you deserve not to pay for it and keep it as a compensation for you...