Booked the willows as a last minute getaway for me and my girlfriend.
As someone that stays in hotels a lot for work and rarely writes reviews, I feel after staying here , I must share my views.
Customer service here is beyond impeccable.
We dealt with the owner , Margaret , the owner. A proper no nonsense landlady who loves what she does and is committed to making sure you love your stay.
Nothing is too much trouble. The facilities are exactly as advertised as with so many other places the photos regularly do not match the reality.
Proper home cooked food made on the premises , not pseudo boils in the bag rubbish , proper food again home made by the owner.
If you want a great quiet getaway with awesome service and fantastic food and service like it should be and used to be provided by people who live their job and actually are committed to great customer serine , you will not find anywhere better than Margaret and her staff at the willows in Patel bridge , Harrogate.