Boendets fasad

Recensioner av Residence Inn by Marriott Hartford Downtown

3.5 out of 5

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 233 av 389 recensioner" "
8 - Bra i betyg. 99 av 389 recensioner" "
6 - Okej i betyg. 23 av 389 recensioner" "
4 - Dåligt i betyg. 16 av 389 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 389 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

8,2/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Kevin, Oak Park

Affärsresenär
Gillade: Renlighet och personal och service
A bit run down hotel but nice staff and good area
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Sandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Hotelmgmt 26 maj 2024
Thank you, Sandra, for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Fantastiskt

John

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Hotelmgmt 19 maj 2024
Thank you for the five-star rating, John! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

6/10 Okej

Krista

Gillade: Renlighet och personal och service
Bodde här 2 nätter i april 2024
Svar från Hotelmgmt 17 apr. 2024
Krista, we appreciate your rating and hope to see you again soon, for a more impressive experience from start to finish.

2/10 Väldigt dåligt

Nevene

Affärsresenär
Very old building room needs lots of maintenance
Bodde här 1 natt i april 2024
Svar från HotelMgmt 15 apr. 2024
Thank you for your feedback, Nevene. We're sorry to hear that your room did not meet our usual standards. We are committed to addressing these issues and improving our guest experience. We hope you will give us another opportunity to provide you with the quality of stay you expect and deserve.

10/10 Fantastiskt

Dana

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The other button was not working, so as far as what I did not like about the area. It did not really feel unsafe, but there were a lot of people asking for money. They would be standing outside businesses, in parking lots, etc. Just made for an uneasy feeling.
Bodde här 5 nätter i mars 2024
Svar från HotelMgmt 25 mars 2024
Dana, we truly appreciate you taking the time to share your experience and feedback regarding our location. It's important for us to understand all aspects of our guests' experiences, including those that may have caused discomfort. We take your concerns seriously and are continuously exploring ways to enhance the sense of comfort and security for our guests both within and in the vicinity of our property. We hope to have the opportunity to welcome you again, aiming to provide an even more comfortable and enjoyable stay.

8/10 Bra

Henry

Bodde här 1 natt i mars 2024
Svar från Hotelmgmt 1 apr. 2024
Thank you for taking a moment to leave us with your positive score. Hurry back, Henry!

4/10 Dåligt

Gisela

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Rundown property. Stingy and just nasty. Won’t stay here ever again. Property needs a complete renovation.
Bodde här 1 natt i februari 2024
Svar från HotelMgmt 29 feb. 2024
Gisela, we are disappointed to learn we fell short of your expectations. We value your honest insights and will be discussing them with our Management Team. We are eager to improve your impression and hope we will have the opportunity to do so in the near future.

6/10 Okej

Gerald, Milford

Affärsresenär
Gillade: Renlighet
Gillade inte: Bekvämligheter
Roos are large with an industrai feel and industrial soundng heating system. When it comes on, it roars. No dining options when I was their on a Monday night. The attached brewery is closed Monday and Tuesday nights.
Bodde här 1 natt i februari 2024
Svar från Hotelmgmt 26 feb. 2024
We appreciate your feedback, Gerald. While we're pleased to hear that you found the rooms spacious, we apologize for any inconvenience caused by the heating system. Your comments have been noted, and we'll explore ways to improve the ambiance and minimize noise disturbances for a more comfortable experience. We're sorry to hear that the dining options were limited during your stay, and we'll work on this too. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide a better experience for you in the future.

8/10 Bra

Will

Reste med familjen
Gillade: Renlighet och personal och service
The staff and facility were clean. However, the facility is in need of a bit of a facelift, which could detract from getting better reviews. There was an effort to upgrade the lobby, but the upper floors, elevators, features, and lighting could use an upgrade.
Bodde här 2 nätter i januari 2024
Svar från HotelMgmt 17 jan. 2024
Thank you for your feedback, Will. It's great to hear that you found our team charming and faciliity clean, as we take great pride in maintaining a tidy and welcoming environment. We appreciate your observations regarding the need for a facelift in certain areas of the hotel. Your insights about the upper floors, elevators, features, and lighting are valuable and will be taken into consideration as we continually work to improve and update our facilities. We're committed to enhancing our guest experience and hope that on your next visit, you'll notice the positive changes we've made. We look forward to the opportunity to provide you with an even more satisfying stay.

8/10 Bra

Geraldine

Reste med sin partner
Bodde här 1 natt i december 2023
Svar från Hotelmgmt 18 dec. 2023
We are delighted your stay was a positive one, Geraldine! We hope you’ll choose our property whenever your travels bring back you to the area.

10/10 Fantastiskt

Bonnie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very pleasant and helpful. James was great in helping me out with questions I had.
Bodde här 1 natt i december 2023
Svar från HotelMgmt 6 dec. 2023
Thank you for your kind words, Bonnie. It's wonderful to hear that our team, particularly James, made a positive impact on your stay with their pleasant and helpful service. We believe our team is one of our greatest assets, and feedback like yours reaffirms this belief. Your compliments will be shared with everyone! We look forward to welcoming you back to Residence Inn Hartford Downtown in the future.

10/10 Fantastiskt

Niyasia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Hotelmgmt 5 dec. 2023
Earning five stars from you has made our day, Niyasia! Thank you and it will be our pleasure to welcome you back.

8/10 Bra

JoAnne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent service by staff. Exhaust vent system is noisy in room.
Bodde här 1 natt i november 2023
Svar från HotelMgmt 15 nov. 2023
Our team will relish reading your high praise, JoAnne! Thank you on behalf of everyone at Residence Inn Hartford Downtown. We are sorry about the exhaust vent though and will alert maintenance right away to have it resolved. We hope you will return soon so we can impress you from beginning to end.

10/10 Fantastiskt

George

Bodde här 1 natt i november 2023
Svar från Hotelmgmt 5 dec. 2023
Receiving your five-stars means a lot to us, George! Thank you and we hope to see you again soon.

10/10 Fantastiskt

Barry

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
walking in the area after dark, necessitates heightened situational awareness.
Bodde här 1 natt i november 2023
Svar från HotelMgmt 13 nov. 2023
Thank you, Barry, for your observation regarding the area around our hotel after dark. Guest safety and comfort are our top priorities, and insights like yours are invaluable in helping us guide our guests effectively. Please know our team is always available to offer advice on safe routes and local tips to ensure a pleasant stay. We hope you otherwise enjoyed your time with us and look forward to your next visit.

10/10 Fantastiskt

Pascal

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Save, clean, just great
Awesome room, great spot, very clean
Bodde här 1 natt i oktober 2023
Svar från Hotelmgmt 27 okt. 2023
Thank you, Pascal, for your concise yet heartening review. We're thrilled to know you enjoyed the cleanliness of our rooms and found our location advantageous. It's always our goal to provide guests with a comfortable and pleasant stay here at Residence Inn Hartford Downtown. We're pleased to have met your expectations. We hope to see you again when your travels bring you back to Hartford!

4/10 Dåligt

Malek

Bodde här 1 natt i oktober 2023
Svar från HotelMgmt 19 okt. 2023
Thank you for taking the time to rate your stay. We hope that you will come back and give us another chance to truly win you over, Malek.

10/10 Fantastiskt

Selina

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The front desk guy was an absolute pleasure
Bodde här 1 natt i september 2023
Svar från Hotelmgmt 27 sep. 2023
Thank you, Selina, for highlighting the wonderful service you received from our front desk team member. We take pride in our dedicated staff and it's always heartening to hear when they make a positive impact on our guests' experience. We'll make sure to pass on your kind words to the team. We look forward to welcoming you back to Residence Inn Hartford Downtown in the future!

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från HotelMgmt 13 sep. 2023
We appreciate knowing that your visit was excellent! It would be our honor to welcome you back again, Brian.

4/10 Dåligt

Jorge

Bodde här 1 natt i augusti 2023
Svar från Hotelmgmt 24 sep. 2023
We are sorry to hear that your stay left something to be desired, Jorge. We hope to see you again soon, for a far improved experience from beginning to end.

10/10 Fantastiskt

Brian Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från Hotelmgmt 2 sep. 2023
We are delighted you had a five-star time staying with us. It would be a treat to welcome you back. Thank you!

6/10 Okej

Lily

Affärsresenär, Reste med familjen
Gillade: Personal och service
Old hotel, it Needs to update many things . Room is spacious
Bodde här 1 natt i augusti 2023
Svar från Hotelmgmt 5 sep. 2023
Lily, we appreciate your candid feedback. It was wonderful welcoming you but we are sorry we did not impress you entirely. We hope to improve your impression in the near future.

6/10 Okej

Jamie

Reste med familjen
Bodde här 1 natt i augusti 2023
Svar från HotelMgmt 29 aug. 2023
Thank you for choosing our property for your recent stay. We look forward to providing you with an improved experience during your next visit, Jamie.

8/10 Bra

christopher

Reste med familjen
Gillade: Personal och service
Room was large and comfortable but it was a suite and did not come equipped with pillows and sheets for the extra bed. Even though parking costs $17 per day, guests still need to sign an extra waiver with respect to the safety of cars and belongings.
Bodde här 1 natt i augusti 2023
Svar från Hotelmgmt 30 aug. 2023
Thank you for sharing your feedback, Christopher. We're pleased to hear that you found the room spacious and comfortable. However, we sincerely apologize for the oversight regarding the pillows and sheets for the extra bed. That is certainly not up to our standard of service. We understand your concerns about the parking fee and the waiver. We implement such procedures with the best interests of our guests in mind, but we appreciate your perspective and will consider it in our ongoing efforts to improve. We hope to have another opportunity to serve you better in the future.

10/10 Fantastiskt

Tanya

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The rooms were huge! Very nice location to restaurants and night life. The staff was friendly and helpful.
Bodde här 1 natt i juli 2023
Svar från Hotelmgmt 1 aug. 2023
Thank you, Tanya, for your wonderful feedback! We're thrilled that you enjoyed our spacious rooms during your stay and it's great to hear that our location near restaurants and nightlife added to your overall experience here at Residence Inn Hartford Downtown. Our team takes pride in providing a friendly and helpful service, and we're delighted to know they made your stay even more enjoyable. We hope you had a fantastic time and look forward to welcoming you back for another memorable stay soon!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Hotelmgmt 1 aug. 2023
Your star rating is greatly appreciated, and it will be our pleasure to welcome you back!

10/10 Fantastiskt

Timothy

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Hotelmgmt 1 aug. 2023
It's exciting to learn that you had a great stay! Please revisit soon, Timothy!

10/10 Fantastiskt

Alex

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was super friendly and the room was great. Parking was easy. Had a great stay!
Bodde här 3 nätter i juli 2023
Svar från Hotelmgmt 25 juli 2023
Thank you, Alex, for your kind review! We're delighted to hear that you had a great stay with us. Our team takes pride in providing exceptional service, and we're thrilled that their friendliness left a positive impression on you. It's also wonderful to know that you enjoyed your room and found the parking process easy and hassle-free. We hope to have the pleasure of welcoming you back for another fantastic experience here at Residence Inn Hartford Downtown!

10/10 Fantastiskt

michelle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Hotelmgmt 26 juli 2023
Thank you for gifting us with your top score, Michelle! Until next time!

2/10 Väldigt dåligt

Baldwin, MIAMI

Reste med familjen
Gillade inte: Renlighet
Air conditioning was a problem from day one. filter was changed, but the room never got cooled. It was a good thing we spent lots of time out of the room. We were offered a room change the last night but my wife was asleep because we had an early flight, so that did not work. For the 4 days we stayed at this property we did NOT receive maid service, we had to asked for clean towels. the floor needed to be vacuumed and much dusting was needed all so. We were very disappointed with this accommodation
Bodde här 4 nätter i juni 2023
Svar från Hotelmgmt 4 juli 2023
We apologize for the ongoing issues with the air conditioning in your room and the lack of maid service during your stay. We understand the inconvenience and disappointment this caused. Your feedback has been noted, and we will take steps to address these issues internally. We appreciate your patience and hope you will give us another chance to provide you with a more enjoyable and comfortable stay in the future.

2/10 Väldigt dåligt

Nezamuddin

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Firstly, the property have a bad smell, no room services, very rube security guard. Very bad experience.
Bodde här 5 nätter i maj 2023
Svar från Hotelmgmt 5 juni 2023
We are deeply regretful that your experience fell short. We take your feedback to heart and will be working hard to address your concerns and ensure this does not occur again. Please allow us another chance to show you what we are truly capable of and to restore your trust in our Brand.

10/10 Fantastiskt

Derrick

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We love the two story LOFT king rooms, so open and roomy and the high two story windows. Honestly these are some of my favorite hotel rooms ever. Totally modern in a historic downtown building.
Bodde här 1 natt i maj 2023
Svar från Hotelmgmt 30 maj 2023
We're thrilled to hear that you loved our two-story rooms here at Residence Inn Hartford Downtown! It's fantastic that the spaciousness and incredible windows with views made for such a memorable stay. We take pride in offering modern accommodations within a historic downtown building and are glad you took notice of this. Thank you for your kind words, and we can't wait to welcome you back for another exceptional experience, Derrick.

2/10 Väldigt dåligt

Ria

Bodde här 1 natt i maj 2023
Svar från HotelMgmt 14 juni 2023
It is our desire to provide a memorable stay for our guests so it is regrettable to learn that your experience was not as you had anticipated. We hope to welcome you back in the future, so we can change your impression of us.

4/10 Dåligt

Max

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Desperately needs an upgrade
Hotel is old, crusty and smelly. Very low quality for a Marriott brand. Most TVs werent working (on a Sunday night!!) as I was checking in, and I hear lots of complaints from guests calling downstairs. Staff was very friendly and as accommodating as they could be. Breakfast in the morning was plentiful and a nice touch. Otherwise, the hotel was brutal to stay in, even for one night. And parking costs extra!!! I hope to never stay here again.
Bodde här 1 natt i mars 2023
Svar från Hotelmgmt 23 maj 2023
We deeply regret the issues you experienced during your stay. We take your feedback about the hotel's condition, TV service, and parking charges seriously, and will address these with the relevant teams. It's encouraging to hear our staff and breakfast met your expectations with their smiling service. We value your feedback as it helps us improve, and we hope to have another chance to provide a better experience if you return to Hartford. Our sincere apologies for any discomfort you faced this time.

4/10 Dåligt

monique caroline

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
The room furniture was old and outdated. Visibly wore. The WiFi didn’t work the entire time and the pull out sofa bed was horrible.
Bodde här 4 nätter i maj 2023
Svar från Hotelmgmt 23 maj 2023
We're truly sorry to hear about the oversights in your room. We aim for a comfortable and welcoming environment, and it's clear we didn't meet that goal in your case. Furthermore, we apologize for the issues you faced with our WiFi service. We understand how important connectivity is for our guests and we'll be sure to investigate and fix these problems swiftly. Your feedback is valuable in helping us improve, and we're grateful for your honesty. We hope you'll give us another chance to demonstrate our commitment to providing quality service and accommodations.

2/10 Väldigt dåligt

Alyssa

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2023
Svar från Hotelmgmt 22 maj 2023
Alyssa, it's clear that we missed the mark on ensuring your satisfaction during your stay, and for that, we apologize. We hope to have another opportunity to win you over.

2/10 Väldigt dåligt

monique caroline

Reste med familj och småbarn
Outdated and ill kept
Bodde här 2 nätter i maj 2023
Svar från Hotelmgmt 23 maj 2023
Monique, we were grateful to receive your review and honest input. It is disappointment to know you were no satisfied with your stay and will be sharing your feedback with our Management Team. These areas will be addressed as we are eager to improve your impression and restore your confidence in our Brand. We hope for the chance to do so soon.

10/10 Fantastiskt

Kelly

Bodde här 1 natt i maj 2023
Svar från HotelMgmt 8 juni 2023
Earning five stars from you has made our day, thank you! It would be a pleasure to welcome you back, Kelly.

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room was spacious and clean.
Bodde här 1 natt i maj 2023
Svar från csm 9 maj 2023
Thank For Your Stay, glad you enjoyed your stay the hotel hope to see you again.Have A Great Day!!!

10/10 Fantastiskt

Bi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2023
Svar från HotelMgmt 27 apr. 2023
Nothing pleases us more than knowing you had a great stay! Thank you and we hope you'll join us for another five-star experience soon, Bi.

10/10 Fantastiskt

Abigail

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good choice
Overall great stay. Large and spacious room. Lots of amenities that made the stay very comfortable. Convenient location for the train station and convention center. James at the front desk was especially helpful and polite. Would stay again.
Bodde här 2 nätter i mars 2023
Svar från csm 21 mars 2023
Good Morning, Thank you for choosing this hotel for your stay, the staff in front desk focus on our guest to be very helpful.(James).Thank and Have A Great Day!!

8/10 Bra

cilia

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was wonderful and room was clean.
Bodde här 3 nätter i mars 2023
Svar från csm 15 mars 2023
Good Afternoon, so happy you chose this hotel for your stay and made you stay pleasant.Thank you from the Staff!!

8/10 Bra

William

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Friendly staff and efficient check in
Bodde här 1 natt i mars 2023
Svar från Hotelmgmt 6 mars 2023
It was a delight reading about your recent experience, William. Thank you for choosing Residence Inn Hartford Downtown. Revisit anytime!

10/10 Fantastiskt

Jeane

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was really cool - two levels
Bodde här 1 natt i februari 2023
Svar från Csm3636 28 feb. 2023
Good Afternoon, so Happy you enjoyed your stay and the room.

4/10 Dåligt

MARIAN

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2023
Svar från Hotelmgmt 18 mars 2023
We're sorry to hear your stay wasn't as exceptional as it could have been, Marian. Thank you for letting us know by your rating, we hope to have another opportunity to change your impression.

6/10 Okej

Neka

Reste i grupp, Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
They only thing is distracting from the property is the room service didn't show up all weekend to clean. It was like we had to beg for towels.
Bodde här 2 nätter i februari 2023
Svar från Hotelmgmt 18 feb. 2023
Neka, we are glad you had a moment to review your stay. We regret our updated housekeeping procedures caused any confusion. If you would like items replenished or a room refresh feel free to contact our front desk and we would be happy to assist. Hopefully, this makes your next trip seamless from start to finish.

8/10 Bra

Chantal

Reste i grupp, Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Grand appartement, bien équipé, propre et bien situé.
Bodde här 1 natt i februari 2023
Svar från Hotelmgmt 8 feb. 2023
You are very kind, Chantal. We loved reading your positive praise about your recent stay with us at Residence Inn Hartford Downtown! Hopefully, you will be back in town soon for another excellent experience!

10/10 Fantastiskt

Rory

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2023
Svar från Hotel 23 jan. 2023
Thank you for selecting our hotel for your stay, Our passion is to provide the Best Service for our Guest.Thank You!

10/10 Fantastiskt

Laura

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked the the room was unique, very comfortable
Svar från Hotelmgmt 13 jan. 2023
Our beautifully designed suites aim to make our guests feel right at home here at Residence Inn Hartford Downtown. We are thrilled you found great comfort with us! We hope you will join us again soon, Laura!