Golfhotell i Hartlepool

“Trevlig personal, stort rum”

“Vid incheckning fick jag ett ostädat rum. Gammal mat stod kvar i rummet och handdukar överallt. Fick ett nytt rum, väggarna var smutsiga och ofräscha. Safety boxen gick inte att öppna. Berättade för personalen hur dåligt det var. Ingen kompensation. Tur det finns många andra hotell i Newcastle, jag bor inte här nästa gång..”

“Staff were great, the hotel looked stunning and the grounds were amazing. The breakfast was delicious too. The room we had was in the attic so I kept hitting my head, the main light in the room was above the doorway which was around a corner so didn’t really help at all. There was water and hair in the bottom of the shower when we arrived as if someone had only just had a shower. There were patches of damp in the room around the window and on the ceiling.”

“Me and my partner stayed over in the Leven for just one night and were amazed by how gorgeous the room was. It was spotless, the bathroom was spacious and had both a bath and a shower and there was a kettle to make tea or coffee. The bed was incredibly comfortable and it was an overall lovely experience. The only downside was music being played into the night but that’s what you get for staying in a town on a Friday night I suppose so I don’t blame the hotel. The room definitely gave a cottage-y...