Hello,
Throughout our entire stay, we had a persistent problem with flying insects and had to repeatedly clean up dead and live bugs ourselves. We later learned that the cleaning crew had already noticed this issue and reported it, but no action was taken before our arrival. As a result, we had to deal with the infestation for the duration of our stay.
Additionally, the oven was in very poor condition and appeared as though it had not been cleaned in a long time. Only one vacuum cleaner was working, so we had to carry it from floor to floor. We reported these issues on the very first day, as soon as we tried to vacuum the dead bugs.
Given these circumstances, we respectfully request appropriate compensation for the inconvenience and the condition of the property. We hope you will review our concerns and do the needful to resolve this matter fairly.
I will be waiting for reply from someone regarding it since I tried to call Reservation desk few times and left messages but not received call back.
Thank you.