Är Mercure Hatfield Oak husdjursvänligt?

Nej, endast assistanshundar är tillåtna på boendet.

Hur mycket kostar det att parkera vid Mercure Hatfield Oak?

Vanlig parkering är gratis på det här boendet.

Vilka är incheckningstiderna för Mercure Hatfield Oak?

Checka in från: 14.00. Checka in fram till: när som helst.

Vilken utcheckningstid gäller för Mercure Hatfield Oak?

Utcheckning sker senast klockan 11.00.

Var ligger Mercure Hatfield Oak?

Detta hotell i centrala Hatfield ligger 2 km från University of Hertfordshire och The Galleria shoppingcenter. Mindre än 15 km härifrån hittar du Hatfield House och Elstree Film Studios.

Mercure Hatfield Oak: recensioner, erbjudanden och foton 2025

8/10 Bra

Verifierad resenär

30 maj 2015

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Far och son, Solna

14 juli 2013

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

Blev uppgraderad till ett executiverum

Vi hade bokat ett dubbelrum med 2 enkelsängar. När vi kom till rummet så luktade det rök i rummet. Det var således inget rökfritt rum. Vi kontaktade receptionen som sa att dom skulle komma och kontrollera rummet. När inget hände inom 10 minuter så kontaktade vi receptionen igen. Dom sa då att dom höll på att iordningställa ett executive rum till oss och det dom behövde göra var att separera sängarna åt oss. Efter 5 minuter kom en person från receptionen och visade oss till det nya rummet. Rummet var rökfritt. Det fanns en skylt på dörren som sa det. Det första rummet hade inge sådan skylt. Det nya rummet var dubbelt så stort som standardrummet och sängarna hade dom särat på. Vidare fanns det en soffgrupp i rummet och på bordet fanns en skål med färsk frukt. Det fanns också en Neskaffe maskin med 4 st kaffekapslar. Vi var nöjda med rummet och servicen. Personalen i receptionen och i baren var mycket vänliga och serviceminded. Hotellet hade ett ganska snabbt internet via gratis wifi som var enkelt att ansluta till utan att behöva ange en massa inloggningsuppgifter.

8/10 Bra

James

Affärsresenär

23 dec. 2022

Gillade: Rummets bekvämlighet

Gillade inte: Renlighet och boendets skick och faciliteter

Tired, Dated and not not spotless

The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.

Bodde här 1 natt i december 2022

6/10 Okej

Gerry

Affärsresenär

15 dec. 2022

Gillade inte: Boendets skick och faciliteter

Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok

4/10 Dåligt

Graham

5 dec. 2022

Gillade: Personal och service

Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.

8/10 Bra

Mark

23 nov. 2022

Bodde här 1 natt i november 2022

4/10 Dåligt

Janet

Affärsresenär

21 nov. 2022

Gillade inte: Renlighet och boendets skick och faciliteter

Bodde här 5 nätter i oktober 2022

10/10 Fantastiskt

Adam

15 nov. 2022

Bodde här 1 natt i november 2022

4/10 Dåligt

Peter

Affärsresenär

11 nov. 2022

Gillade inte: Renlighet

Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time

Bodde här 1 natt i november 2022

4/10 Dåligt

Andrew

1 nov. 2022

Bodde här 1 natt i oktober 2022

4/10 Dåligt

RICHARD

30 okt. 2022

Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

William

30 okt. 2022

Bodde här 1 natt i oktober 2022

6/10 Okej

Steven T

25 okt. 2022

Gillade: Renlighet och personal och service

Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.

Bodde här 4 nätter i oktober 2022

4/10 Dåligt

Jason

17 okt. 2022

Gillade inte: Renlighet och personal och service

Confusion at checkout, otherwise good.

Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.

Bodde här 1 natt i oktober 2022

6/10 Okej

Crystal

10 okt. 2022

Bodde här 2 nätter i oktober 2022

8/10 Bra

OPM

23 sep. 2022

Bodde här 1 natt i september 2022

2/10 Väldigt dåligt

S

14 sep. 2022

Bodde här 1 natt i september 2022

2/10 Väldigt dåligt

Peter

29 aug. 2022

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

Never Again

Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.

Bodde här 1 natt i augusti 2022

4/10 Dåligt

Chi Man Anders

27 aug. 2022

Bodde här 5 nätter i augusti 2022

8/10 Bra

Verifierad resenär

23 aug. 2022

Gillade: Renlighet och personal och service

Location was good.

Bodde här 1 natt i augusti 2022

8/10 Bra

D A

8 aug. 2022

Bodde här 1 natt i augusti 2022

8/10 Bra

Eric

Affärsresenär

5 aug. 2022

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter

Bodde här 1 natt i augusti 2022

6/10 Okej

Sara

Reste med sin partner

18 juli 2022

Gillade: Renlighet, personal och service och bekvämligheter

Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.

Bodde här 1 natt i juli 2022

4/10 Dåligt

Joyce

17 juli 2022

Bodde här 1 natt i juli 2022

10/10 Fantastiskt

frederic

14 juli 2022

Bodde här 1 natt i juli 2022

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