Dear Guest, Thank you for taking the time to review your recent stay with us. Our single aim and top priority are to delight our guests and create some memorable moments for them. However, I have looked into the situation as to why this issue occurred, and you may be surprised to know that it was for the opposite reason you would expect. Just the day before we had done intense pest control of the location which clearly had the reverse effect of what we wanted, by encouraging the insect to find solitude within the rooms, rather than prevent them from coming in. Regarding our menu, I am personally looking into this as we have updated our menu based on our guests' feedback. Rest assured that I and our Executive Chef are properly deliberating to rectify this concern. While I understand that we fell short on some aspects of your stay; we trust you will allow us to welcome you back and restore your faith in us. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Hazim, Thank you for choosing to stay at JA Hatta Fort Hotel and for warmly recommending us to other travellers. We work hard every day to create extraordinary moments for our guests and I’m glad if you felt the happiness, playful & relaxing vibe all around. Regarding our property, I am happy to let you know that we are revamping our resort to the next level this year. From the lobby to the rooms to the entire premises of our property. We would love to have a chance of welcoming you back for another visit. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Dayana, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. We know that our genuine associates are the key to our success, and they are the ones who create memorable experiences for our guests. Your praise for Deborah and Juliet is so much appreciated, not just by them, but by the entire JA team. We are thrilled to receive so much credit and recognition, this is what motivates us to continue to offer such Heartfelt Hospitality. As for our animals, Arshad is so passionate when it comes to caring for them. Barney and Bonnie, the ponies, our newest members arrived at the property last year. They made our valued guests happy but also our team members. We also have in-house breeding of our rabbits. For sure, kids and families will be delighted to pet and cuddle our little cute bunnies. Please do feel free to contact either me or Nabeel our Front Office Manager if you would like to re-book at any time in the future. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Mourad, Thank you for taking the time to share your feedback with us. However, we are naturally saddened to see that your rating to us was not a five-star rating as we were not able to entirely meet your expectations during your recent visit. While I appreciate it, we fell short on some aspects of your stay; we trust you will allow us to welcome you back and restore your faith. Once again, thank you Mourad and we look forward to another chance at welcoming you back. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Dogyu, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay in the near future. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Susanne, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay in the near future. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Clare, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. JA Hatta Fort Hotel is definitely a perfect place for relaxing and unwinding from the busy life of the city. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay shortly. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Samir, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay in the near future. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Guest, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay in the near future. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Laura, On behalf of the JA Hatta Fort Hotel team, I would like to thank you and appreciate your constructive feedback regarding your recent stay with us. In this way, we would be able to know which areas we need to improve from the eyes of the guests. First of all, I agree about the beautiful views, we are so fortunate to be surrounded by so much greenery within the resort while being nestled amongst the rugged Hajjar Mountains and a perfect place for sunrise and sunset viewing. We are also very happy that you loved our restaurant menu, particularly our breakfast options. In fact, we have changed our food menu based on our guests' feedback. I will surely share this review with not only our kitchen team but also the whole team. Thank you for your kind words regarding the JA team. We appreciate your acknowledgement of this. However, regarding our reception team, I was surprised that you felt the service levels fell short of your expectations, as this is the one area where we usually get the most positive feedback. In terms of our restaurant service, I am personally looking into this and has now been shared with our restaurant manager. We will conduct a thorough refresher training for all our service team members for us to improve in this area. Rest assured that we are following all health & safety directives from the UAE government to make sure all our guests are safe and secured during their stay with us. While I understand that we fell short on some aspects of your stay; we trust you will allow us to welcome you back and restore your faith in us. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Peter, We could not be prouder that you have chosen to share your impressions following your recent stay. We work hard every day to create extraordinary moments for our guests and I’m glad if you felt the happiness, playful & relaxing vibe all around. I am happy to know that you enjoyed our activities here at the resort. Our team especially, Sheldon, our Recreation Supervisor put a lot of effort to make this happen. We would love to have a chance of welcoming you back for another visit. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Guest, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. JA Hatta Fort Hotel is definitely a perfect place for relaxing and unwinding from the busy life from the city. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay shortly. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Guest, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. JA Hatta Fort Hotel is definitely a perfect place for relaxing and unwinding from the busy life of the city. I agree about the beautiful views, we are so fortunate to be surrounded by so much greenery within the resort while being nestled amongst the rugged Hajjar Mountains and a perfect place for sunrise and sunset viewing. Regarding our animal enclosures, we are regularly let our animals roam around within our 80-acre area. Rest assured that our animals are treated fairly as Arshad, our animal caretaker, is so passionate when it comes to caring for them. We would certainly love to welcome you back to have another great stay shortly. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Karen, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. We work hard every day to create extraordinary moments for our guests and I’m glad if you felt the happiness, playful & relaxing vibe all around. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay shortly. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Andrew, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. JA Hatta Fort Hotel is definitely a perfect place for relaxing and unwinding from the busy life of the city. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. It really does delight me when our guests comment on the friendliness and helpfulness of our team. I know that they take great pleasure and pride in looking after our guests during their stay, and when this is acknowledged, they feel so appreciated. Please know I will be passing this positive feedback on to them. Many thanks for shining a light on Deborah who went above and beyond to ensure you had a wonderful stay. She is a very much valued member of the JA team. We would certainly love to welcome you back to have another great stay shortly. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Nathan, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. JA Hatta Fort Hotel is definitely a perfect place for relaxing and unwinding from the busy life from the city. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay shortly. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear James, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay in the near future. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Colin, We could not be prouder that you have chosen to share your impressions following your recent stay. I agree about the beautiful views, we are so fortunate to be surrounded by so much greenery within the resort while being nestled amongst the rugged Hajjar Mountains and a perfect place for sunrise and sunset viewing. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Guest, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay in the near future. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Alan, It is a pleasure to welcome you to JA Hatta Fort Hotel and we are happy that you have chosen our resort for your getaway destination. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. In line with this, we would love to hear from the specific activities or parts of the hotel that you have liked for us to constantly improve our services and Heartfelt hospitality. A five-star rating means a lot to us and we would like to thank you for that. We would certainly love to welcome you back to have another great stay shortly. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Ali, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. In line with this, we would love to hear from you about the specific activities or parts of the hotel that you have liked for us to constantly improve our services and Heartfelt hospitality. A five-star rating means a lot to us and we would like to thank you for that. We would certainly love to welcome you back to have another great stay soon. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Guest, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay in the near future. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Karima, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a 10 out of 10 rating. For sure, this helps encourage other travellers to come and stay with us. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay in the near future. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Guest, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. JA Hatta Fort Hotel is definitely a perfect place for relaxing and unwinding from the busy life from the city. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay shortly. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Estelle, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. JA Hatta Fort Hotel is definitely a perfect place for relaxing and unwinding from the busy life of the city. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay shortly. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel

Dear Guest, Thank you for choosing to stay at JA Hatta Fort Hotel and for giving us a five-star rating. For sure, this helps encourage other travellers to come and stay with us. Our goal is to provide genuine hospitality, and from the moment you step into our hotel, we want to make sure you feel special. We would certainly love to welcome you back to have another great stay shortly. We can’t wait to see you again. Kind regards, Deborah Thomson General Manager JA Hatta Fort Hotel